Install Problem - Operating System Not Supported

I'm trying to re install an Officejet 8500 onto the same computer it was installed and working for years. I get the following error message:
The Operating System on this computer is not supported.
Curent OS: 601.64
My operting system is Win 7 64 bit. 
I have restarted the computer numerous times and the instll program numerous times.

Hey @Snotzalot,
Welcome to the HP Support Forums!
I understand when trying to install your HP Officejet Pro 8500 All-in-One Printer on your Windows 7 64 bit Operating System you are getting the message that the "Current OS: 601.64 is not supported". I would like to assist you today with resolving this issue. Usually the error is triggered by a faulty installer package, or the installer package for the wrong bit Operating System being run. Therefore, I will be running you through some steps to reinstall this printer. However, I will need to you clarify which HP Officejet 8500 series printer you have?
(1) HP Officejet Pro 8500 All-in-One Printer A909 series
(2)  HP Officejet Pro 8500A e-All-in-One Printer A910 series
In the meantime, please follow the steps below.
Step 1: Uninstall Device:
It is crucial to have a clean slate to work with for troubleshooting. Therefore, I am going to have you ensure that every trace of your printer has been removed from your computer prior to resolving this issue.
Click on your Start menu
Select All Programs
Select the HP folder
Select your HP Officejet
Select Uninstall
Please follow any onscreen prompts to complete the uninstall. Once the uninstall is complete please proceed to the next step.
Step 2: Clear Temp Files:
Click on your Start menu
In the 'search programs and files' box located right above Start type %temp% and hit enter on your keyboard
When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.
Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.
Close the Temp folder once it is emptied
Right click the Recycling Bin on your desktop and select Empty Recycling Bin
Step 3: Install Device:
If you're using the HP Officejet Pro 8500 All-in-One A909a Printer please click here to download the correct Full Feature driver package.
If you're using the HP Officejet Pro 8500A e-All-in-One A910a Printer please click here to download the correct Full Feature driver package.
Should you be using the wireless version of the HP Officejet 8500 series, a different installer package may be required.
Please respond to this post with the result of your troubleshooting. Should you require additional assistance be sure to include your exact printer model number. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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