Install problem when installing Creative Suite 6 Master collection?

Has anybody had this problem when installing Creative suite 6 Master Collection? It says: The product you are trying to install in not an Adobe Genuine Software and appears to be counterfeit. I have received the product directly from Adobe. It will validate it then start to install then stop and give me the above error. Help.

If you are still experiencing difficulties please try copying the install files from the DVD to your desktop and try installing from there.  The error still indicates that the installation files have become compromised.  If you are installing from the DVD this could indicate either a problem with the media or your optical drive.

Similar Messages

  • How to install creative suite 5 master collection?

    I am having two files of Adobe Creative Suite 5 Master Collection[Windows] -
    1) Disk1.iso - 7.09 GB [7.09 GB after extraction]
    2) Disk2.iso - 6.10 GB [6.17 GB after extraction]
    NOTE : I am not having the DVDs or CDs of the CS5 master collection. I am just having the files on my hard disk.
    I extracted them with WinRAR. After that I got the extracted files of both disks. I navigated to ..../...../Adobe CS5/Disk1/Adobe CS5/Set-up.exe. The Disk1 is having setup files. The Disk2 is having only a folder named 'payloads' and many folders within that too. But there is a folder with the same name on Disk1. But the 'payload' folder of Disk2 is very larger in size as compared to that of Disk1. And there is no such 'set-up.exe' file on Disk2.
    The setup (on disk1) runs perfectly. I want to install CS5 master collection completely (I mean that including all the softwares like Ps, Pr, In, Ae, etc. and all other contents). But I am wondering that how can I completely install CS5 Master Collection when only contents of one disk is installed. So, I not installed that because I wanted no problems.
    Can anyone tell me that how can I install this software completely? Do I have to copy contents of 'payloads' ( which is on disk2) to the 'payload' folder of Disk1?
    Will I require to first burn the ISO files on two separate DVD and then begin installation process? Is the Disk2 just having waste contents?
    Please tell me the whole installation process after clicking the "install" button.

    Yes, you have to copy the contents of Disk2 to Disk1 contents the way you said. Or you can follow the steps in following kb article to install the software -
    http://kb2.adobe.com/cps/829/cpsid_82945.html

  • Do i need to use disks to install Creative Suite 6 Master Collection

    Hi there
    About a year ago I purchased Adobe Creative Suite 6 Master Collection teacher and student. I have not yet installed it on my computer, but my laptop does not have a disk drive. Does anyone know if there is anywhere on the Adobe site where I can download the program totally elecronically, and enter my credentials so it registers against my serial number? Just really don't want to have to go out and buy a disk drive!!
    Thank you in advance.

    Your serial number dictates the student license... the software is otherwise the same for all licenses
    CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
    You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html

  • Hi. I am running Windows 8.1 on a  64 bit Toshiba Satellite P70-A laptop with 16Gb of RAM. I have installed Adobe Creative Suite 6 - Master Collection. All is fine except for Adobe Acrobat X. It runs OK  for a while, but then suddenly it won't work. I uni

    Hi. I am running Windows 8.1 on a  64 bit Toshiba Satellite P70-A laptop with 16Gb of RAM. I have installed Adobe Creative Suite 6 - Master Collection. All is fine except for Adobe Acrobat X. It runs OK  for a while, but then suddenly it won't work. I uninstall it, re-boot and re-install again, bit the same process repeats itself and once again I have to uninstall and re-install again. I don't know if windows update interferes with it? Has anyone else had a similar problem? Is it fixable?

    I think you'd be much better off asking in the Acrobar forum, Acrobat

  • I have Creative Suite 3 Master Collection. Am trying to install Photoshop CS4 upgrade. It will not accept any of the serial numbers from my Creative Suite 3 Master Collection. The upgrade is for Photoshop CS 4 only

      Need help installing Photoshop CS4 upgrade. I have Adobe Creative Suite 3 Master Collection installed on my computer. When trying to install Photoshop CS 4 upgrade. I am ask for serial number of Photoshop CW, CS2, & CS3 I put in the serial number from my Creative Suite 3 Master Collection. None of which are accepted. What do I need to do to accomplish upgrade?

    When you purchase a Creative Suite collection, you can't run an upgrade on an individual product within the Suite. You have to upgrade the entire collection.
    You could purchase a copy of Photoshop CS6, or a subscription to Photoshop which can be as little as $9.99 with the Photography plan to the Creative Suite.
    Adobe no longer sells upgrades to CS3 or CS4.

  • Can I install adobe creative suite 5 master collection on windows 8

    can I install adobe creative suite 5 master collection on windows 8

    You should be able to.  Are you having a problem?

  • Beta or prerelease versions of Creative Suite 5 Master Collection are installed on the machine

    Hi,
    I try to re install the CS5 master collection that I have but this message appear :
    Beta or prerelease versions of Creative Suite 5 Master Collection are installed on the machine, and must be uninstalled before this installation can proceed. Please uninstall these products, restart your computer, then run this installer again.
    I erase all that is link to Cs5 but I think something still there.
    Can someone help me ?
    Thanks a lot
    Roch

    Ok will you can try running the uninstaller which is located in Applications/Utilities/Adobe Installer.  It may not function due to the method you utilized to remove the software.  If you still have problems then you can try running the CS5 Cleanup Script - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

  • I have installed Adobe Creative Suite 5 Master Collection on a 2nd computer but now it will not accept the seriall. What can I do?

    I have installed Adobe Creative Suite 5 Master Collection on a 2nd computer but now it will not accept the seriall. What can I do? I'm using a fresh install of windows 8.1

    What exactly means "will not accept"?

  • Can I install Adobe Creative Suite 6 Master Collection in my PC?

    Hi, I'm Kendo from Bangkok,Thailand.
    I'm using Windows 7 Ultimated 64 bit
    -CPU Core 2 Duo 2.93 GHz
    -RAM 4 GB
    -Graphic Card Geforce 9500 GT
    I'm afraid that Adobe Premiere Pro and Adobe After Effect won't smooth as expected because Adobe recommends 8 GB of RAM but I have only 4 GB.
    Are the Premiere Pro and After Effect will run smoothly in my PC? or I must use Adobe Creative Suite 5 Master Collection?
    P.S. I don't want to upgrade RAM to 8 GB.

    Download the CS6 Trial version from the Adobe website and see how it runs on your system.
    http://www.adobe.com/cfusion/tdrc/index.cfm?product=master_collection
    It's free and fully functional for 30 days. After that you must purchase it or it will stop working.

  • Install Adobe Creative Suite 3 Master Collection at Work and Home?

    Hello, I recently purchased Adobe Creative Suite 3 Master
    Collection and I would like to use it at Work (95% of the time) and
    also at home 5% of the time (to learn at night), Is this allowed as
    long as I don't use it at the same time?

    You are given 2 installs. Yes, you can put one at home, and
    one at work.
    If you need to then put a copy on say, a laptop, you can do
    this as well
    - but you'd need to uninstall/unregister one of the previous
    installs.
    SimonFearby wrote:
    > Hello, I recently purchased Adobe Creative Suite 3
    Master Collection and I
    > would like to use it at Work (95% of the time) and also
    at home 5% of the time
    > (to learn at night), Is this allowed as long as I don't
    use it at the same time?
    >
    >
    >

  • Problem of download Adobe Creative Suite 6 Master Collection

    where I can download the Adobe® Creative Suite® 6 Master Collection, I've already bought it yesterday.

    Hi guozi1005
    Download the setup from below location and use it to install the products..
    http://prodesigntools.com/adobe-cs6-direct-download-links.html
    Use the Important instructions on the page to start your download, Use your Serial key to activate them.
    ~Mandy

  • "Cancelled Adobe Creative Suite 5 Master Collection English Windows"- problems downloading the trial

    Hi, I'm trying to download the Adobe CS5 Master COllection, but when the "Akamai Download Manager" pops up and should start the download, the two downloadbars disappears and I get the message "Cancelled Adobe Creative Suite 5 Master Collection English Windows". I've tried with Chrome, Mozilla and internet explorer, as well as restarting the computer, but that doesn't work.
    Anyone knows how to make this work?
    Thanks,
    bendive1
    EDIT: fixed the picture

    Just use the browser's download function. There should be a choice in the download link to download directly or with the Akamai Downloader.
    And don't use Internet Explorer. Use Firefox or Chrome.
    Bob

  • We use Adobe Creative Suite 4 Master Collection.  Are there problems if we switch over to Windows 8?

    We use Adobe Creative Suite 4 Master Collection.  Are there problems if we switch over to Windows 8?

    CS 4 is not supported under Windows 8. There are bound to be problems with several programs. You will have more problems with 64-bit Windows 8 than the 32-bit version. I know for certain that you will have issues with Acrobat.

  • Hi I have a Creative Suite CS5 Master Collection. I want to upgrade to CSS but when I write all the required fields to obtain the special price, I have an Error Message. Is there a phone where I can have a response?

    Hi I have a Creative Suite CS5 Master Collection. I want to upgrade to CSS but when I write all the required fields to obtain the special price, I have an Error Message. Is there a phone where I can have a response?
    I´m from Mexico
    Thanks a lot

    Under this address, CC has been purchased in July  21st, 2014, that is the reason it is not allowing further purchase as under one Adobe ID, only one subscription of CC( Individual, single app, Team) can be activated & used.
    Regards
    Rajshree

  • Can't open my Creative Suite 6 Master Collection

    I have Creative Suite 6 Master Collection.   I think I must have trialled Creative Cloud at some point.  Recently, on opening, say, InDesign or Photoshop, I'm getting a menu asking me if I wish to continue with my trial or Licence this software.  I had been able to quit this menu, at which point my file would open.  Not now and on quitting, the whole programme quits.  So I went on to "licence this software" -- which I own.  It appeared to recognise me and asked for my serial number which I entered.  The programme went on to open but both InDesign and Photoshop hang before any files actually opens.  I can't afford Creative Cloud and want to work "offline" (though, of course, having access to the help info about the programmes as usual).  Chat couldn't help with this problem.  PLEASE help!  I'm trying to finish a piece of work today!
    Don't know if this is the right community! 
    Thanks in anticipation.

    uninstall cc (if anything is installed).
    and uninstall cs6.
    run the cleaner for cc and for cs6, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    then reinstall cs6.
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  DC | XI, X | 9,8 | 9 standard
    Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13, 12, 11, 10| 9,8,7
    Lightroom:  5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
    window using the Lightroom 3 link to see those 'Important Instructions'.

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