Install question- blur tool not working and guided option doesn't show a menu

I bought and dowloaded PSE11. However, I don't think I disabled my virusware. It took an especially long time to download and I don't know if it downloaded correctly. My blur tool does not work and my "guided" options are not there. What is the easiest fix- unistall and remove the serial number then reistall using same serial number? My question with this is- how many times can I do this, and or is there an easier fix? I have PSE11 and LR4 and I am going back and forth between which one to use. I really need all the options to work from PSE11. I am not a great IT person so I need the answer in basic easy language to understand please:-)
Thanks

The blur tool doesn't do much under the best of circumstances, so it may be working and just not making enough of a difference to see. However, for the problem with guided edit, reinstalling is probably the easiest solution at this point. Activation is tied to your hardware so you don't need to deactivate PSE if you don't want to, but it won't hurt to deactivate it. There is a limit, but for reinstalls on the same machine it's unlikely you'd ever get there, and if by some chance you did, you just contact activation support to reset things.

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and I even set the tablets sensitivty for pressure lower then default and still not getting the blur tool to do its job.
I even adjusted the brush settings too to be able to blur even more on hard settings, still nothing.
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(note) I will not post my systems specs sorry I don't do that and even the tech from adobe said I do not have to. and so I wont !
just need advise not to share system specs.
and thats what this forums board is for getting advice and read what others say about the issue at hand.
it's not to post or share system specs !!!
so with that out of the way I need advice only please ?

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If you try a small image, does the blur tool work?
What about when you use the mouse instead of your tablet?
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Install question- blur tool not working and guided option doesn't show a menu

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