Install question & help

I purchased InDesign back on Oct 26, 2011. I tried to download the software (I was givenn the confirming serial number by ADobe so I have that). numerous times, probably spent over an hour mutliple times and could never get it to download. It's now March 12, 2012. I'm making the time to figure this out and am really bugged I've not been able to use this software that I purchased over FIVE months ago. Still . .. .I am willing to try again. I phoned Adobe and am waiting for a phone call back. Thought while I was waiting for a return phone call (told 19-25 minutes.... I might as well try to download the s/w one more time. I tried -a nd it appeared to install a DEMO trial. I don't want a demo trial - I've already PAID for the software.
Can I please get some real help???????????????????

Hi,
Which operating system are you using. Are you trying to download the product from your Adobe.com by signing in with your Adobe ID and password?
What happens when you try to download the software. Do you receive any error messages?
Thanks

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Basic 11i install questions -- Help

I am planning to install 11i (11.5.3) on my desktop.
It is a P4 2.G MHZ, 120GB and 256MB RAM.
I feel I am ok with the HD but what is the min RAM reqd?
should I add another 256MB stick?
Also can I install on XP HOME or do I need WINDOWS 2000 SERVER or WINDOWS NT.
Also which MKS TOOLKIT should I download? (for developers or system administrators).
Thanks

A Fifth Generation iPod refers to the 30GB, 60GB or 80GB iPod with video.
1. If your current MP3s were not purchased from some other online store and are not copy protected they'll work with your iPod
2. Around 2000 depending on song length and file format. The advertised song capacity of iPod is based on 4 minute songs encoded in AAC (MP4)format at a bit rate of 128 kbps. Longer songs and songs encoded at a higher bitrate or in uncompressed formats take up more space. You'll get a similar number if you MP3 are that bit rate or lower, the figures are pretty approximate.
3. You won't be able to use Firewire to update, only to charge. USB 1.1 will be signigicantly slower that USB 2 but if you can live with that should work ok.

Windows 7 64 bit will not install itunes..it tries to install and keeps telling quick time for windows did not properly install any help?

windows 7 64 bit will not install itunes..it tries to install and keeps telling quick time for windows did not properly install any help?

Hi Tamekia,
I am sorry to hear nothing has worked yet. I have looked up some additional information and possible solutions. Follow the steps in this document to perform a level-three uninstall, register the Windows Installer Service, and then reinstall the HP software. An uninstall and reinstall of the software deletes and overwrites any of the files that might cause the error and resets the Windows Installer. HP recommends that you download the latest software from the HP Web site to remove any files that might be causing this error.
Level-three uninstall, and register the Windows Installer Service
Note: The title of this document is not specific to the issue you are experiencing or the operating system you have, but the 3 steps and instructions are what I suggest we do to resolve the issue you are experiencing.
Hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

My Macbookpro has turned into microsoft windows and lost all data, how do I recover it with my windows 7 still inside? I accidentally install directly, Help please...

My Macbookpro has turned into microsoft windows and lost all data, how do I recover it with my windows 7 still inside? I accidentally install directly, Help please...

ok turn it off manually and turn it back on while holding the apple logo bottor or the function botton this will give you an option to choose if you want to startup with osx ow windows. let me know if this works
<Email Edited By Host>

Have recently installed windows 7 32bit operating system and it won't allow me to install iTunes, help??

Have recently installed windows 7 32bit operating system and it won't allow me to install iTunes, help??

Let's try the following document with that one:
iTunes: Windows reports that "iTunesSetup.exe is not a valid Win32 application"

I did not find facetime in iphone5. How to install please help me to install facetime

I did not find facetime in iphone5. How to install please help me to install facetime

What country did you buy the phone in?
What iOS version does it have?
As has been said, Facetime is banned in some coutnries and so is not available on iPhones and cannot be insatlled.
Also, before iOS7, the iPhone had no Facetime icon, it was built into the Contacts App.

Camera raw won't open my raw files from bridge. Mac user, camera, Nikon D800, latest camera raw update is installed. Help!!

I don't get a photo preview in bridge of my raw files, just the NEF file thing. Then when I click to open them I get a message that says: "If you are attempting to open a raw file from a digital camera, make sure you have the latest Camera Raw update installed via Help > Updates" "If the problem persists, visit the following link for more information: http://www.adobe.com/go/kb407111". I can't seem to figure out what to do! Help Please!?

Usually the problem with a newer Nikon camera is that the NEF files have been transferred or viewed with obsolete Nikon software, like Nikon Transfer for View NX, and those change something in the header of the raw file that makes it unrecognizable to Adobe products.
For new images, the solution is to either stop using Nikon products to transfer and view your files or update your Nikon products to be as new as your camera.
There is a utility to fix this particular corruption here:
Fix Corrupted Nikon NEF Images

I had itunes installed on a notebook, then installed on my new notebook and now all my music has disappeared off my iphone 5. ANd when i tried updating itunes on old notebook it didn't install. Help

I had itunes installed on my old ACer and went to install itunes on my new HP. It has removed all my music from my phone.and when I tried earlier to update itunes on old acer it wouldn't install properly.
help.

While that may work9I do not think it will) with iTunes purchased music it will not work for other music.
- Transfer iTunes purchases by:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
- For other music you will need a third-party program like one of those discussed here.
Copy music

I upgraded my 3gs to the iOS5 software, but it keeps telling me on my iphone and my itunes that it cannot activate my iphone! Then my iTunes said there is no SIM card installed. HELP!

I upgraded my 3gs to the iOS5 software, but it keeps telling me on my iphone and my itunes that it cannot activate my iphone! Then my iTunes said there is no SIM card installed. HELP! I can't seem to even restore, which is what I was told to do by the Apple Store.

Hi there,
if your phone has ever been replaced by Apple (within or outside of warranty), have Apple check their records to which carrier your iPhone (its IMEI number) is currently locked to.
If it is locked to any other than the carrier you have your SIM-card from, ask the folks at Apple to have your phone's lock adjusted to your carrier. Once that is done, there is a good chance that your phone will work again.
Hope this helps,
Chris

Clean Install Questions - Lion

After reading through a few discussions, it sounds like performing a clean install would help with a lot of the issues I am experiencing with Lion. 1) I already have Lion installed, 2) I have added a bunch of stuff since my backup prior to Lion, so I can't use that backup for the clean install.
Basically I would like to clean up all the random folders on my computer without losing any of my information. Basically folders like System and Library are probably filled with junk I don't use anymore, applications I didn't uninstall correctly, random junk, etc. and hopefully a clean install can get rid of all this. I would like for all of my preferences to carry over (not necessarily overall system settings as these are pretty easy to change) but preferences for specific apps. I would also really like it if all of the stock Apple apps would get reinstalled because I have some duplicate apps (chess, text edit, stickies, image capture, etc.) that I cannot delete.
I wouldn't be opposed to doing a clean install and then only moving over the apps I use, my music, my photos, etc. but I am worried that other things will be affected. For instance not being able to sync my iphone because it won't recognize my computer?
Any insight on this would be really helpful; specifically what the process of a clean install is (cmd+R .....), and what files are affected.

skaiser wrote:
I already have Lion installed so I can't download the installer again
Actually you can.
"To redownload the installer on a computer running OS X Lion, press and hold the Option key while you click the Purchases tab. If the button to the right of the Install Mac OS X Lion item doesn't change to "Install" and allow you to download Lion, use Spotlight to search for "Install Mac OS X Lion" on your computer."
I haven't tried this out yet as I'm setting up my machine on another OS right now.
You can backup your files to a external drive, disconnect and then hold command + r to enter the Recovery Partition looks like this.
You need a internet connection, so just have a Ethernet connection before you boot into Recovery, it's easiest as Wifi is flaky here.
You can download and reinstall Lion again right over Lion already installed.

Please answer asap install question post

https://support.mozilla.org/en-US/forums/firefoxaurora/708210?last=46112#post-46112
please answer asap install question post

Hi C,
No, you should wait till the end of the Welcome video, when the message says it will restart to finish installation it means installation is still in progress, conclude the procedures.
Happy installing, good luck.

Just updated the lion os x, and now when I try to use my optus dongle, it comes up with the message saying that it won't work because Java Runtime needs to be installed. Help?

just updated the lion os x, and now when I try to use my optus dongle, it comes up with the message saying that it won't work because Java Runtime needs to be installed. Help?

Have you run Software Update. You have Java already installed, but it needs to be updated.

CS6 Installer halts when installing Adobe Help

CS6 Creative Suite Design & Web Premium Trial downloads, extracts, but the installer halts when it hits "Currently Installing Adobe Help", and the install time keeps increasing indefinitely. I have tried over and over, re-downloading, using the direct download links, running the creative suite cleaner, the Adobe Support tool, restarting my computer, etc. etc. etc. It does this same thing when I have tried to install Dreamweaver CS6 on its own, but I was able to download & install Lightroom 4 with no problems whatsoever. What can I do at this point?

I too am having this problem, and killing InstallAdobeHelp.exe DOES seem to allow the installer to continue. Thank you for that tip, Dan!
For reference (Adobe or otherwise) here is some log and other useful information:
[    3968] Mon Jul 16 23:43:03 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{152B1DA7-A342-4EAA-BD28-25DD7B74AB3C}] took 2948.64 milliseconds (2.94864 seconds) DTR = 165.5 KBPS (0.161621 MBPS)
User specified overrideFile:
[    3968] Mon Jul 16 23:43:05 2012 INFO
Successfully updated the csu inventory for {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Suite Shared Configuration CS5.5 2.5.0.0 return values 0:0
Calling the custom action code for post-repair for payload {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Suite Shared Configuration CS5.5 2.5.0.0
Calling the custom action code for pre-install for payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0
::START TIMER:: [Payload Operation :{D38116C8-C472-4BB0-AD6F-0C1DD1320D1D}]
[    7124] Mon Jul 16 23:43:05 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: InstallThirdPartyPayloadOperation
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installing third party payload
Third party application path:C:\Users\<USERNAME_REPLACED>\Desktop\CS6 Master Collection\Adobe CS6\payloads\AdobeHelp\InstallAdobeHelp.exe
CommandLine: appVersion=4.0.244 appId=chc pubId=4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 installerArg1=-silent installerArg2=-eulaAccepted installerArg3=-programMenu installerArg4=AdobeHelp.air
[    2068] Mon Jul 16 23:53:29 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
-----I CANCEL INSTALL HERE AFTER LONG PERIOD OF TIME---------
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 6.0.98.0
Win OS version: 6.1.1.0 64 bit Type: 1
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
CHECK : Another Native OS installer already running
Create Required Folders
Assuming uninstall mode
Lookup for master payload
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
[    2068] Mon Jul 16 23:53:30 2012 INFO
Supported RIBS version range: [0.0.66.0,6.0.98.0]
----------------- CreatePayloadSession: machine is x64 ---------------
[    2068] Mon Jul 16 23:53:38 2012 INFO
______ Verify Dependency Subscribers ______
BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
etc....
A couple notes:
I am installing CS6 Master Collection trial.
I am running Windows 7 Ultimate x64
I had CS4 & CS5 Master Collection installed (non-trial)
I tried removing both, with no luck.
I updated Download Manager and Adobe Air just previous to installing.
I have tried restarting, installing with and without internet access/activation (shouldn't really matter) - Attempted installation about 6 times.
Running InstallAdobeHelp from command line using the same call the installer does (InstallAdobeHelp.exe CommandLine: appVersion=4.0.244 appId=chc pubId=4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 installerArg1=-silent installerArg2=-eulaAccepted installerArg3=-programMenu installerArg4=AdobeHelp.air) Gives the same result - an empty window appears and never goes away.
Canceling the installer doesn't kill InstallAdobeHelp.exe, it will keep running in the background until killed - even if the installer is forcefully stopped, and will even run 4 or 5 InstallAdobeHelp.exe processes at the same time, if you keep trying to install.
Big idea: I saw something in the log about already having AdobeHelp 1.0.0.0 installed (Probably from CS4/5?) I'm guessing this is causing the conflict:
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,6.0.98.0]
----------------- CreatePayloadSession: machine is x64 ---------------
[    9132] Tue Jul 17 23:59:43 2012 INFO
______ Verify Dependency Subscribers ______
[    9132] Tue Jul 17 23:59:43 2012 WARN
DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.

I had my ipod this week, so I do not know which applications to install. please help me

I had my ipod this week, so I do not know which applications to install please help me thank you in advance

You can buy any apps that you want.

Free download, and install question

Free download, and install question.
I need to buy a larger h/d, but till then I would like to put as many programs as possible on a external usb drive that I have hooked up to my PC. I've been able to do this with some other programs, and would like to try it with my Adobe Reader and Flash. When down loading and installing it does not give me the option to install in a defferent location other then my C: drive. Can this be done? Thanks you?

From the MSI you have to create a MST (Transforms). In the MST create now the new property INSTALLDIR=F:\, where F: is your USB-drive. If you use then the command
msiexec.exe /i [MSI] transforms=[MST]
Adobe Reader should be installed to F:
Regards

Install question & help

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