Install recovery that is not available in Egypt to laptop model bought from USA

My sister bought to me laptop from USA as she live there. She bought model no:
Pavilion dm4-3050 us Entertainment PC
In the beginning, I seek help from computer technician to create partitions for windows 7 so he formats the hard drive. This is the beginning of the problem. After several months the windows 7 became unresponsive and very slow, so I seek help from the same person. He removed the windows 7 and tried to install another one but all his attempts failed. Since that time my laptop didn't work.
I used HP website to know the cause of this problem. I knew that there is recovery manager and I should have to make refresh or reinstall this recovery but I do not know that before. I hardly reached to HP technical support in Middle East. They guide me to HP service centers in Egypt but all these centers very stupid and helpful because they said that the recovery of this model unavailable with them because my laptop model not available in Middle East. When I come back to HP technical support in Middle East, they said to me to come back to service centers again as they can make contacts with HP technical support in USA and get the recovery of this model but they refused. Accordingly HP technical support in Middle East solve this problem by advice me to return my laptop to USA.
My laptop did not work for 4 months because of mainly my mistake and stupidity and lack of cooperation of HP technical support in Middle East and HP service centers in Egypt.
Please help me as soon as possible.
This question was solved.
View Solution.

1- I try to make this order but it is not appear that it is order for recovery media but the title of the order is "order software and driver media" Is that right? YES, that is correct... "Order software and driver media" is the HP Recovery Media.
2- when my sister send the recovery media for me is it easy to install it? YES, it is easy to install... Please see HP PCs - Performing an HP System Recovery (Windows 7) for instructions on using the media.
If you have any further questions, please don't hesitate to ask.
Please click the White KUDOS "Thumbs Up" to show your appreciation
Frank
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