Install Shield Error

anybody install the new upgrade and not be able to install it?
as i go through the set up, an error mesage pops up and says that Install Shield has failed. the set up then freezes.
the worst parts are that i can't shut down my PC without holding the power button in and my old I-Tunes applic. is gone so i have no way of working with my music files....
HELP. (please email me at [email protected])
thanks,
CP

Jason--
Welcome to the Apple Discussions. Sorry to hear about your troubles.
Are you on a PC by chance? Your profile doesn't list the specifications for your computer, but since your post mentions Install Shield, I'd guess "yes", as the Mac version doesn't use Install Shield.
If that's the case, you should really check out the iTunes for Windows discussions, as you'll more likely get a better answer faster. You've posted in the iTunes for Mac discussion.
In particular, look at the article at the top about certain anti-virus software.
HTH,
charlie

Similar Messages

ITunes will not load? Install Shield error...?

I have been trying to install iTunes 6.0 (i think, the newest from CD) and I receive a pop up window that says:
Install Shield:
Command Line parameters:
/L Language ID
/S Hide intialization dialog. For slient made use: /S
/v /qn
/V parameters to MsiExec.exe
/Ua <url to InstMsiA.exe>
/UW <url to InstMsiW.exe>
/UM <url to msi package>
I am logged in under Admin, I have Norton AV, but have disabled it before installing and even tried installing in Safe Mode and nothing works, same Install Shield message.
Any ideas?
I currently have an ipod nano (new) and ipod mini. also no itunes is currently installed.
Thank!
Jonjay

Someone else had a similar problem. They repaired the installer engine from microsoft.
Read here
http://discussions.apple.com/thread.jspa?messageID=1424733&#1424733

Crystal Reports XI - Where to find the Merge Module and the Install Shield?

Hi,
I'm using CR XI with Delphi 2006 and I'm having problems with the client side instalation of the program.They say I have to install the Merge Modules through an Install Shield programs.
Where to find this and how to use?
Thanks!

Hi,
Install shield is a part of MS Windows not with the BusinessObjects so I was not able to find any BO document on it.
I have searched over the internet and found some useful links about Install Shield for Windows:
http://gormanonline.com/blogs/msidle/archive/2008/05/02/basic-introduction-to-installshield-and-windows-installer.aspx
http://en.wikipedia.org/wiki/InstallShield
Microsoft Windows includes registry-activated logging services to help diagnose Windows Installer issues. This article describes how to enable this logging service.
Open the registry with Regedt32.exe and create the following path and keys:
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer
Reg_SZ: Logging
Value: voicewarmup
You can use this example:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftwindowsInstaller]
u201CLoggingu201D=u201Dvoicewarmupu201D
The letters in the value field can be in any order. Each letter turns on a different logging mode. Each letteru2019s actual function is as follows for MSI version 1.1:
v Verbose output
o Out-of-disk-space messages
i Status messages
c Initial UI parameters
e All error messages
w Non-fatal warnings
a Start up of actionsr Action-specific records
m Out-of-memory or fatal exit information
u User requests
p Terminal properties
+ Append to existing file
! Flush each line to the log
u201Cu201D - Wildcard, log all information except for the v option. To include the v option, specify u201C/lvu201C.
Once activated, the log files that are generated may be found in your %TEMP% directory.
Hope this will give you a clarification about Installation Shield for Windows.
Regards,
Deepti Bajpai

Install Shield doesn't work in X240

Dear all,
First of all let me say hello to everybody. I just register few minutes ago, so this is my first post.
I have a problem with my Thinkpad X240, Windows 7 Proffesional SP1, 64 bits. I try to execute some old installers (built with Install Shield), but they don't work. I execute the installer and nothing happens, but I can see the process running in the task manager window (name="setup.exe*32", description = "32-bit Setup Launcher).
My colleague's computer is a X230, Windows 7 Proffesional SP1, 64 bits as well, but the installer works on it.
I think the problem happens due to some drivers, but I don't know how to procceed.
Plase, I would be very grateful if you could help me.
Many thanks in advance.
Best regards.

Did you clean a registry?
Though you don't see any error message installshield related look at the article below, there are a lot of solutions:
http://support.microsoft.com/kb/2438651
Also I'd advice to look at the system event log.
x220 | i5-2520m | Intel ssd 320 series | Gobi 2000 3G GPS | WiFi
x220 | i5-2520m | hdd 320 | Intel msata ssd 310 series | 3G GPS | WiFi
Do it well, worse becomes itself
Русскоязычное Сообщество English Community Deutsche Community Comunidad en Español

Cannot Install InDesign: error 6608

When CC Utility tries to install the software, it returns the following error:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
ERROR: 11/28/13 22:24:11:388 | [INFO] | | OOBE | DE | | | | 6608 | ---------- CustomHook_Helperx64 ---- Start ---------- 11/28/13 22:24:11:389 | [ERROR] | | OOBE | DE | | | | 6608 | Cannot load function name 'CSInstallerCustomHookProc' from library F:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{5F816B76-62F3-41C9-B651-27F49F25F50B}.data. Error 0
ERROR: System check returned with error : -4
It is also happening with Illustrator CC and Photoshop CC Installation.
I'm running Windows 7 SP1, AMD A10-4600M, 8gb RAM. And I also have used the Cleaner Tool before installing. Lightroom and Acrobat installations went well and the apps are opening normally.

Hope this will help others save the amount of time troubleshooting this error that I spent. I would a similar error to the one below when installing Adobe InCopy CC, Adobe InDesign CC, Adobe Photoshop CC, Adobe Prelude CC and Adobe Premiere Pro CC on a Windows 8.1 Pro laptop. Other installations of Adobe Acrobat XI Pro, Adobe Affect Effects CC, Adobe Audition CC, Adobe Bridge CC, Adobe Illustrator CC, Adobe Lightroom 5 and Adobe SpeedGrade CC installed without error. I ran through this testing with a new, clean build of the operating system to help isolate the issue.
12/23/13 16:33:04:372 | [INFO] | | OOBE | DE | | | | 912 | 12/23/13 16:33:03:368 | [ERROR] | | OOBE | DE | | | | 6316 | Cannot load function name 'CSInstallerCustomHookProc' from library C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{5F816B76-62F3-41C9-B651-27F49F25F50B}.data. Error 0
I ran a minimal load of the operating system by stopping all non-Microsoft services by running MSCONFIG.EXE and disabling them and disabling all Startup items in Task Manager, Startup tab. After rebooting the laptop I was then able to successfully install Adobe Photoshop CC and Adobe Premiere Pro CC. However, Adobe InCopy CC, Adobe InDesign CC, and Adobe Prelude CC still failed. I needed to boot into Safe Mode and disable the BitDefender Virus Shield and BitDefender Desktop Update Service and then reboot into Normal mode (the services were still disabled). I continued and completed the installations of Adobe InCopy CC, Adobe InDesign CC, and Adobe Prelude CC.
It appears that BitDefender was flagging the process to load that function as a trojan horse virus and stopping the installation.

Install Shield wizard not installing

When I download jre the install shield wizard get to configuring installer then
disappears and never installs jre

When I try to install game"command & conquer" i get error 1607. What causes this problem and can i fix this situation?

Win2000 and WLS 5.1 - Problem with Install Shield

Hi All,
I tried installing the Eval download on Win2000 but I cannot complete
the Install Shield process...I get an application error (Stack Fault...)
about 45% into the InstallShield process.
The same download file worked fine when I installed it on NT.
Has anyone had similar problems?
Any help would be much appreciated.
Thanks,
MP

Anyone?

Install cache error

I'm trying to install itunes 10.6 on windows 7 home premium. it downloads the software and starts to install. I receive an error: "an error occurred while attempting to create the directory c:/program data/apple/installer cache" I click retry several times and no luck so I have to click cancel and it rollsback the installation. I have downloaded a new copy of the installer from another computer and receive the same error. I dropped the UAC on the system to none. That did not work, it give me the same error. I have tried renaming the Installer Cache to a temp name and when installing again, I the error says it doesn't have the permissions to create the directory. I have gone into the control panel and attempted to repair bonjour, itunes, apple mobile device support, apple software update and quicktime and all of them have reported "The system cannot find the file specified." I have tried running the install package with the right click Run as Administrator and the install cache error still occurs. I have check the security on the file and it has my user name and full control on the parent and all items below.
When I plug in my iphone or ipod, it asks about updating to 5.1, I click download only. I then receive an error window "There was a problem downloading the software for the iphone or ipod. The network connection could not be established"
I don't know if the two problems are related. I'm at a stand still have have no other ideas of what to try next. What suggestions might you have to solve this problem?
Thanks for the help!
Joel

I tried to rename the apple computer folder to _old and I received another error with another really funky folder name that looked like a SID. I renamed that and reran.
Crikey. Probably that number (in the folder name) was the SQUID ("squished GUID") for the iTunes installation (or possibly one of the other associated components being installed). In addition to the error 5, that brings us to a total of three of the more exotic things that could possibly happen in this sort of file-access-problem context.
So, excellent work on your part getting past all that. Many thanks for reporting back with your resolution, too.

Itunes install issues error 7 - Windows error 193

Gents,
I am using Windows 7, had iTunes for years no issues I couldn't solve myself, this time I need help.
When the last update of iTunes came on, I tried to update my version but couldn't do the update (I don't remember the error message details, it just said that I had to re-install iTunes).
So I cleared ITunes and all Apple related softwares from my computer (yes in the recommended order, and yes I rebooted in between) tried to re-installed (numerous times) and I always get the same error messageS:
"Couldn't install ITunes Error 7 (Windows error 193)" and also "ITunes helper was not installed correctly"
When running the installer I get the error message "Apple Mobile device failed to start", even if I ignore this message during the install, I am unable to open iTunes once the install is done. (the install goes through and says install finished).
Note: I also tried to "fix" during the install, it didn't work.
Context / Trials / Notes:
- I tried to "repair" the Apple Mobile Device in programs (unsuccessfully)
- I had 2 Apple Mobile Device services, so after a complete un-install and reboot, I manually (command prompt) remove the last service
- In all my un-install attempts I went on the C: drive and made sure ALL folders were cleared of apple / iTunes traces. Delete ITunes setup file, empty the recycle bin of course, reboot etc)
- Windows is up-to-date - No viruses (using Malwarebyte/ AVG & Spybot).
I am at a loss, spent a lot of hours on the computer and on forums, but couldn't find the fix.
I would greatly appreciate your help, this is getting on my nerves and I really need to change the music on my iphone ! (lol)
thank you in advance

If the above hasn't helped then for general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
Disabling your AV during installation may sometimes help.
tt2

Cannot install itunes. get error message program RSVCR80 not installed. windows error 126.

cannot update or install itunes. ger error message RSVCR80 not installed. windows error 126.

Hey sndlot,
Follow the steps in this link to resolve the issue:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
When you uninstall, the items you uninstall and the order in which you do so arearticularly important:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Regards,
Delgadoh

Install certificate error

I have been trying for at least a month to install the new iTunes. Every time it gets in the middle of the install it errors out saying there is an invalid certificate.

I found it. For Firefox it is under Tools / Options / Advanced / View Certificates
That will only give you a list of Names and Devices. Highlight the one you think it might be then click on view to see the expiration dates.
Right now I am on a different computer. I will try it later on my iTunes computer.

Install Script Error?

It's Christmas day, and I just got an IPOD Video and tried to install the software for it and ran into a whole mess of problems.
I tried to install ITunes 7 & Quicktime 7, but every time I try I get an error at the end of the installation saying something about a missing Install Script error and that i need to run "ISScript.msi" or contact support.
I have no idea what to do, and tried to find that file on microsoft.com, but the onlyint that comes up is "Virtual PC 2004" and not how to install it, but work around it.
any suggestions?

The Install script engine on this machine is older than the version required to run this setup. If available, please install the lastest version of ISScript.msi or contact your support personnel for further assistance.
okay, let's try installing a version 11, using the instructions from the following InstallShield document:
Update to the Latest InstallShield Installation Engines
is that one of any help with the error message?

The current iTunes 10.5 upgrade does not install on Windows 7 and indicates a faulty install package (error 2324). Advice or details on the release date for a proper fix?

The current iTunes 10.5 upgrade does not install on Windows 7 and indicates a faulty install package (error 2324). Advice or details on the release date for a proper fix? I'm not able to roll back to the prior version, so I'm stuck in limbo.

There have been a number of problems with installing the latest iTunes on Windows 7 64-bit machines during the last couple of weeks. You might want to do a search on that topic and see if anyone has a solution. There have been various versions of the problem but a lot related to errors in the download package or failure to download.

Bridge CC on opening gives "Adobe Bridge CC has stopped working" Uninstalled, re-installed same error, will not run. "check online for a solution" does nothing.

Bridge CC on opening gives "Adobe Bridge CC has stopped working" Uninstalled, re-installed same error, will not run. "check online for a solution" does nothing.
Bridge worked great for a while then started to fail when starting. Old Bridge CS6 still works fine. HELP ... please.

You problem is in the Fault Module MSVCR80.dll
Do a web search for this. Here is one LINK

Hi itunes wont install windows error 2 keep popping up what do i do?

hi itunes wont install windows error 2 keep popping up what do i do?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Install Shield Error

Similar Messages

Maybe you are looking for