Install software on WLC 4400 / 4402

Hi All,
I have a AIR-WLC4402-50-K9 that I acquired off ebay for cheap for my lab studies. The problem is that the internal compact flash card was removed by seller "for security reasons". I knew this when I bought it, but thought I could figure out how to re-install the software from scratch.. i.e. format a flash card and tftp the software on to it... But this device and the software has me stumped!. Am I understanding correctly that the software has 2 files? A Kickstart image if you will? 
So, How do I install the OS from scratch?
Thank you in advance.
Chuck

Ok Amjad, 
This is what I get when the machine boots..
Memory Test PASS
FLASH:
  Flash Bank 0: portsize = 2, size = 8 MB in 142 Sectors
 8 MB
L2 cache enabled: 256KB
Card Id: 1540
Card Revision Id: 1
Card CPU Id: 1287
Number of MAC Addresses: 32
Number of Slots Supported: 4
Serial Number: FOC1344F006
Unknown command Id: 0xa5
Unknown command Id: 0xa4
Unknown command Id: 0xa3
Manufacturers ID: 30464
Board Maintenance Level: 00
Number of supported APs: 50
In:    serial
Out:   serial
Err:   serial
                      .o88b. d888888b .d8888.  .o88b.  .d88b.
                     d8P  Y8   `88'   88'  YP d8P  Y8 .8P  Y8.
                     8P         88    `8bo.   8P      88    88
                     8b         88      `Y8b. 8b      88    88
                     Y8b  d8   .88.   db   8D Y8b  d8 `8b  d8'
                      `Y88P' Y888888P `8888Y'  `Y88P'  `Y88P'
                    Model AIR-WLC4402-50-K9   S/N: FOC1344F006
Net:
 PHY DEVICE  : Found Intel LXT971A PHY at 0x01
FEC ETHERNET
IDE:   Bus 0: OK
  Device 0: Model: UNIGEN FLASH Firm: 30/06/03 Ser#: UNIGEN      00627994
            Type: Removable Hard Disk
            Capacity: 124.0 MB = 0.1 GB (253952 x 512)
  Device 1: not available
Booting Backup Image...
Press <ESC> now for additional boot options...
** Unable to read "bzImage.bak" from ide 0:4 **
** Unable to read "initrd.bak" from ide 0:4 **
bzImage Image Integrity Check Failed(Bad Magic Number). Hanging
When I reboot and hit ESC while booting, I get this menu...
Booting Backup Image...
Press <ESC> now for additional boot options...
***** External Console Active *****
** Unable to read "initrd.pri" from ide 0:4 **
** Unable to read "initrd.bak" from ide 0:4 **
    Boot Options
Please choose an option from below:
 1. Run primary image (version Not Found)
 2. Run backup image (version Not Found) (active)
 3. Manually update images
 4. Change active boot image
 5. Clear Configuration
Please enter your choice:
I tried all the options and sub menu options,,, including the option to reformat flash card,,, 
Please choose an option from below:
 1. Run primary image (version Not Found)
 2. Run backup image (version Not Found) (active)
 3. Manually update images
 4. Change active boot image
 5. Clear Configuration
Please enter your choice: 3
Detecting Hardware . . .
1. Manually update images
2. Reformat Compact Flash
3. Reset System
Please enter your choice: 2
 WARNING!  Choose this option may render the device warranty invalid
 and/or make the device unusable.
Are you sure you want to continue (y/N)? y
Formatting Partitions 2,3 and 4.
Warning: partition 3 has empty type
Done.
1. Manually update images
2. Reformat Compact Flash
3. Reset System
And finally, I previously (and here again) tried all different types of commands for the unit to tftp a image from my server.. 
Please enter your choice: 1
Use DHCP for ip configuration (Y/n)? n
Enter switch IP address: 192.168.X.101
Enter switch netmask: 255.255.255.X
Enter switch gateway: 192.168.X.254
Enter TFTP server IP address: 192.168.X.XXX
You have entered:
IP address     : 192.168.X.101
Netmask        : 255.255.255.X
Gateway        : 192.168.X.254
Server IP Addr : 192.168.X.XXX
Is this Correct (Y/n)? y
Do you want to update RTOS (y/N)? y
Do you want to update Primary Or Secondary Image (P/s)? p
Enter filename for RTOS update: AIR-WLC4400-K9-7-0-250-0.aes
tftp://192.168.1.152/AIR-WLC4400-K9-7-0-250-0.aes:
Error Transferring RTOS!
Do you want to update Code (y/N)? y
Do you want to update Primary Or Secondary Image (P/s)? p
Enter filename for Code update: AIR-WLC4400-K9-7-0-250-0.aes
tftp://192.168.1.152/AIR-WLC4400-K9-7-0-250-0.aes:
Error Transferring Code!
Do you want to update an AP image (y/N)? n
AP Images Not Updated
Do you want to update Bootloader (y/N)? y
Enter filename for Bootloader update: AIR-WLC4400-K9-7-0-250-0-ER.aes
tftp://192.168.1.152/AIR-WLC4400-K9-7-0-250-0-ER.aes:
        TTTTTT
Error Transferring BootLoader!
1. Manually update images
2. Reformat Compact Flash
3. Reset System
Please enter your choice:

Similar Messages

  • Troubleshoot Cisco Airlap 1242 with WLC 4400 Series LWAPP_CLIENT_ERROR_DEBUG: spamHandleCfgReqTimer: Did not recieve the Config response

    I have a Problem with my new AIRLAP 1242 to connect with WLC 4400
    after debug in my airlap it shows :
    Reset done!
    ethernet link up, 100 mbps, full-duplex
    Ethernet port 0 initialized: link is up
    Loading "flash:/c1240-k9w8-mx.123-7.JX8/c1240-k9w8-mx.123-7.JX8"...######################################################################################################################################################################################################################################
    File "flash:/c1240-k9w8-mx.123-7.JX8/c1240-k9w8-mx.123-7.JX8" uncompressed and installed, entry point: 0x3000
    executing...
                  Restricted Rights Legend
    Use, duplication, or disclosure by the Government is
    subject to restrictions as set forth in subparagraph
    (c) of the Commercial Computer Software - Restricted
    Rights clause at FAR sec. 52.227-19 and subparagraph
    (c) (1) (ii) of the Rights in Technical Data and Computer
    Software clause at DFARS sec. 252.227-7013.
               cisco Systems, Inc.
               170 West Tasman Drive
               San Jose, California 95134-1706
    Cisco IOS Software, C1240 Software (C1240-K9W8-M), Version 12.3(7)JX8, RELEASE SOFTWARE (fc1)
    Technical Support: http://www.cisco.com/techsupport
    Copyright (c) 1986-2007 by Cisco Systems, Inc.
    Compiled Mon 19-Mar-07 01:42 by hqluong
    Image text-base: 0x00003000, data-base: 0x004051E0
    Initializing flashfs...
    flashfs[1]: 9 files, 3 directories
    flashfs[1]: 0 orphaned files, 0 orphaned directories
    flashfs[1]: Total bytes: 15998976
    flashfs[1]: Bytes used: 5062144
    flashfs[1]: Bytes available: 10936832
    flashfs[1]: flashfs fsck took 4 seconds.
    flashfs[1]: Initialization complete....done Initializing flashfs.
    cisco AIR-LAP1242AG-E-K9   (PowerPCElvis) processor (revision A0) with 24566K/8192K bytes of memory.
    Processor board ID FCW1411U0FZ
    PowerPCElvis CPU at 266Mhz, revision number 0x0950
    Last reset from power-on
    1 FastEthernet interface
    2 802.11 Radio(s)
    32K bytes of flash-simulated non-volatile configuration memory.
    Base ethernet MAC Address: 68:EF:BD:5F:9A:18
    Part Number                          : 73-10256-07
    PCA Assembly Number                  : 800-26918-06
    PCA Revision Number                  : A0
    PCB Serial Number                    : FOC14093XU3
    Top Assembly Part Number             : 800-29152-03
    Top Assembly Serial Number           : FCW1411U0FZ
    Top Revision Number                  : A0
    Product/Model Number                 : AIR-LAP1242AG-E-K9
    Press RETURN to get started!
    *Mar  1 00:00:05.608: %SOAP_FIPS-2-SELF_TEST_IOS_SUCCESS: IOS crypto FIPS self test passed
    *Mar  1 00:00:06.858: %DOT11-2-VERSION_INVALID: Interface Dot11Radio0, unable to find required radio version 581.18
    *Mar  1 00:00:06.858: Interface Dot11Radio0, Accepting as a test version of radio firmware
    *Mar  1 00:00:06.878: %SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: RADIO crypto FIPS self test passed on interface Dot11Radio 0
    *Mar  1 00:00:07.234: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
    *Mar  1 00:00:08.212: %DOT11-2-VERSION_INVALID: Interface Dot11Radio1, unable to find required radio version 581.18
    *Mar  1 00:00:08.212: Interface Dot11Radio1, Accepting as a test version of radio firmware
    *Mar  1 00:00:08.232: %SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: RADIO crypto FIPS self test passed on interface Dot11Radio 1
    *Mar  1 00:00:09.278: %SYS-6-LOGGERSTART: Logger process started
    *Mar  1 00:00:09.326: %SYS-5-RESTART: System restarted --
    Cisco IOS Software, C1240 Software (C1240-K9W8-M), Version 12.3(7)JX8, RELEASE SOFTWARE (fc1)
    Technical Support: http://www.cisco.com/techsupport
    Copyright (c) 1986-2007 by Cisco Systems, Inc.
    Compiled Mon 19-Mar-07 01:42 by hqluong
    *Mar  1 00:00:09.332: %CDP_PD-4-POWER_OK: Full power - AC_ADAPTOR inline power source
    *Mar  1 00:00:09.388: %DOT11-6-FREQ_SCAN: Interface Dot11Radio0, Scanning frequencies for 32 seconds
    *Mar  1 00:00:10.271: %LINK-3-UPDOWN: Interface FastEthernet0, changed state to up
    *Mar  1 00:00:10.332: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
    *Mar  1 00:00:10.332: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
    *Mar  1 00:00:11.271: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0, changed state to up
    *Mar  1 00:00:28.331: %LWAPP-5-CHANGED: LWAPP changed state to DISCOVERY
    *Mar  1 00:00:28.361: %DOT11-6-FREQ_USED: Interface Dot11Radio0, frequency 2462 selected
    *Mar  1 00:00:28.362: %LINK-3-UPDOWN: Interface Dot11Radio0, changed state to down
    *Mar  1 00:00:28.363: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
    *Mar  1 00:00:28.369: %DOT11-6-FREQ_USED: Interface Dot11Radio1, frequency 5260 selected
    *Mar  1 00:00:28.372: %LINK-3-UPDOWN: Interface Dot11Radio1, changed state to up
    *Mar  1 00:00:28.398: %LINK-3-UPDOWN: Interface Dot11Radio0, changed state to up
    *Mar  1 00:00:28.399: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
    *Mar  1 00:00:28.465: %LINK-3-UPDOWN: Interface Dot11Radio1, changed state to up
    *Mar  1 00:00:29.398: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
    *Mar  1 00:00:29.465: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
    Translating "CISCO-LWAPP-CONTROLLER.ekahospital.com"...domain server (202.134.0.155)
    *Mar  1 00:00:38.351: %DHCP-6-ADDRESS_ASSIGN: Interface FastEthernet0 assigned DHCP address 172.31.xxx.xxx, mask 255.255.255.0, hostname AP68ef.bd5f.9a18
    *Mar  1 00:00:38.820: %DOT11-6-FREQ_USED: Interface Dot11Radio0, frequency 2417 selected
    *Mar  1 00:00:38.827: %DOT11-6-FREQ_USED: Interface Dot11Radio1, frequency 5200 selected (203.130.196.5)
    *Mar  1 00:00:49.835: %DOT11-6-FREQ_USED: Interface Dot11Radio0, frequency 2422 selected
    *Mar  1 00:00:49.842: %DOT11-6-FREQ_USED: Interface Dot11Radio1, frequency 5220 selected
    *Mar  1 00:00:49.851: %LWAPP-5-CHANGED: LWAPP changed state to JOIN
    *Mar  1 00:00:49.852: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to administratively down
    *Mar  1 00:00:49.852: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to administratively down
    *Mar  1 00:00:50.852: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
    *Mar  1 00:00:50.852: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
    *Sep 18 07:02:25.504: %LWAPP-5-CHANGED: LWAPP changed state to CFG
    *Sep 18 07:02:29.288: LWAPP_CLIENT_ERROR: lwapp_name_lookup - Could Not resolve CISCO-LWAPP-CONTROLLER.MYDOMAIN.com
    *Sep 18 07:02:30.504: LWAPP_CLIENT_ERROR_DEBUG: spamHandleCfgReqTimer: Did not recieve the Config response
    *Sep 18 07:02:30.551: %SYS-5-RELOAD: Reload requested by LWAPP CLIENT. Reload Reason: DID NOT GET CONFIG RESPONSE.
    *Sep 18 07:02:30.551: %LWAPP-5-CHANGED: LWAPP changed state to DOWNXmodem file system is available.
    flashfs[0]: 9 files, 3 directories
    flashfs[0]: 0 orphaned files, 0 orphaned directories
    flashfs[0]: Total bytes: 15998976
    flashfs[0]: Bytes used: 5062144
    flashfs[0]: Bytes available: 10936832
    flashfs[0]: flashfs fsck took 26 seconds.
    Base ethernet MAC Address: 68:ef:bd:5f:9a:18
    Initializing ethernet port 0...
    Reset ethernet port 0...
    Reset done!
    and after that i check in my WLC that shows
    AP with Base Radio MAC xx:xx:xx:xx:xx:xx (APxxxx.xxxx.xxxx) is unable to associate.
    The reulatory domain configured on it '-e' does not match the controller's country
    code: USA
    i found that the problem about the region.
    question :
    1. is it possible to change the region in AIRLAP 1242 or in WLC?
    2. if possible how to change it?
    INFO :
    my first AIRLAP Product/Model Number : AIR-LAP1242AG-A-K9 and my new AIRLAP Product/Model Number : AIR-LAP1242AG-E-K9

    WLC GUI >> Wireless >> Country >> Select the country.
    Regards
    Surendra

  • WLC 4400

    Hi,
    Can anyone tell the detail proceture/doc to remove software version 6 from a WLC 4400 and install a lower version of 5.1?
    Thank you!

    Sorry for the late response.
    Actually I found the version 5.1 software is still on the controller as backup, so I just made this one as ACTIVE.
    The reason I changed it back is the web-autnetication against Radius didn't work - didn't accept usename/pwd. After comparing the log on radius, the only difference is that version 6 sent NAS-Port-Type: Wireless - IEEE 802.11 to radius but version 5 don't. Any idea?
    Thanks!

  • ISE WLC 4400 configuration

    Up until now, my experience has been with 5500 controllers and ISE.
    My customer is using 4400 controller, on 7.0.240 code.
    I cannot locate any documents referencing 4400 controller configuration for webauth, named ACLs, posturing, etc...
    Does anyone know of any documents, or have experience that can assist with this configuration?

    Michael,
    Depending on the version of ISE software you are running, you may be in luck.  The information below is for 1.1.x.  If you are using v 1.2, you may have to tweak a bit.
    In this first document, you can see the WLC 4400 is supported and Local Web Auth is supported, with the following caveat:  “Wireless (An ISE Inline Posture node is required if the WLC does not support CoA as discussed in Footnote #4. WLCs with the code specified in this table do support CoA without an ISE Inline Posture node)”
    http://www.cisco.com/en/US/docs/security/ise/1.1/compatibility/ise_sdt.html#wp55038
    Of course, with an IPN, your posturing  (and CoA) is handled here.
    DACLs are also supported on the WLC 4400.
    Per User ACLs are covered in the following document:
    http://www.cisco.com/en/US/products/ps6366/products_configuration_example09186a00808b041e.shtml
    I think you will find that if you substitute the ACS pages with the corresponding ISE interface pages, this can be done.
    Please feel free to ask any additional or follow-up questions.
    Also, please let me know if this fixes your issue.  If it does, please rate this answer and mark your question as Answered.
    Charles Moreton

  • WLC 4400 to WLC 5508

    Hi All
    I want to migrate from WLC 4400 to WLC 5508. currently on WLC 4400 we got 10 AP are connected with 5 SSID having different authentication method. On WLC 5508 If I create the same SSID with same key, will I need to reconfigure anything on end user PC and smart devices
    any tool to migrate wlc 4400 config to wlc 5508
    cheers
    Vishal 

    Thanks Scott, some more inquiry
    how to reboot the AP from the controller. ( I see 'Reset AP' -  this option to reboot or something else)
    how to disconnect all users connected to specific SSID from controller
    Can AP model 3702 work with WLC  5508, do we need specific software version
    cheers
    Vishal

  • Why is it when I go to open a file in Photoshop cc I get a "Could not complete your request because of a program error".  I have uninstalled and re-installed software,  It works for a short time then I get that error again when i go to open a file.  Thank

    @Why is it when I go to open a file in Photoshop cc I get a "Could not complete your request because of a program error".  I have uninstalled and re-installed software,  It works for a short time then I get that error again when i go to open a file.  Thank you!

    Without proper system information and other details like what files you work with  nobody can tell you much. From corrupted prefs to issues with your PS swap file to actual problems with the fiel storage this could be anything.
    Mylenium

  • Eclipse loses installed software after update. How to manage?

    Whenever eclipse gets updated with `pacman -Syu` I lose all my installed software. As you can imagine, this is really annoying because when I start eclipse there are zombie buttons in the UI that no longer do anything because those plugins aren't installed anymore (at least not from eclipse's point of view). I'm assuming those buttons appear in the UI due to some eclipse-auto-generated configs that remain in my workspace. Is there a way to upgrade and *not* lose installed software? (I'm talking about software installed using update sites within eclipse)
    EDIT: The only way that I know how to solve the problem is to remove the .metadata folder from my workspace then recreate my perspective layout from scratch, redo all my settings in preferences, and reinstall all the plugins I want. That's obviously not something I want to keep doing every time eclipse gets updated.
    EDIT: After reinstalling Spring MVC plugins eclipse crashes after startup. I tried downgrading to the previous version of eclipse from pacman's cache, reinstalled Spring MVC, and now it's still crashing.
    Last edited by trusktr (2014-03-10 05:50:42)

    take back date setting to two-three days past
    power off
    power on
    open Settings-Game Center
    sign in
    correct date settings

  • Adobe Creative Cloud because I do not get After Effects among others but I try to install software from the page but I give After Effects download shareware and says downloading but nothing comes give him retrying but nothing even leave the application of

    if you can help me please alguin
    Adobe Creative Cloud because I do not get After Effects among others but I try to install software from the page but I give After Effects download shareware and says downloading but nothing comes give him retrying but nothing even leave the application of Adobe Creative but nothing help

    Without proper system info and otehr technical details nobody can tell you anything.
    Mylenium

  • HP C1680 fails to install Software

    Can you please help
     I have just reinstalled my operating system Windows 7 6- bit OS and needed to reinstall my printer HP Photosmart C6180 All in One. When I first got my new PC( Dell XPS 501L windows 7 Intel core i5. 243M  2.40GHz)  I originally install the whole package with no issues.
    after the reinstall of the OS, this is issue I was I getting when I tried to reinstalled the HP application (AIO_CDA_FSW_Full_Win_WW_130_140.exe )
    Error message:-
    C:\Users\andylouey\AppData\Local\Temp\7zS4864\setu​p\HPzPNP.ice.
     I have done the following:
    Tried to install from an old download of the software.  Result Failed to install message as above.
    Tried the original install CD and also tried to use them in various compatibility modes. Result Failed.
    Downloaded the critical updates from HP solved the above error message result the above error message was solved.
    Downloaded the latest install software program for my HP printer from the HP website tried again to install failed
    Ran the HP Scan doctor reported that the printer drivers are all working asked it to run the scan program it reported that it need the full install of the C1680 software to run this
    I got the download again ran it. It extracts the file then just disappears and looking at the task manager there is not install running. So again failed
    For the second time I downloaded the HP installer network printer wizard but this failed and just keeps going round in circles> It finishes the download gets to the extracting point and then goes back to the identify printer( which is listed) then goes back once again and downloads the install software.
    Other steps I have taken. I used the old installation disk to do a complete uninstall of all the drivers and software  using Utilities> CCC> Uninstall_ L2.bat . This wored and uninstalled the printer and drivers and I think any remaining software.  I also deleted all the %TEMP% files that my Laptop would allow.
    Then once again I I used the install wizard first without the USB cable disconnected then the wizard asked me to plug it in. I plugged it in and HP Wizard found the printer and downloaded the appropriate software completed the download and extracted it and then NOTHING.
    I have also downloaded the critical update:-
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloa​dIndex?softwareitem=mp-126392-2&cc=uk&dlc=en&lc=en​...
    Can you suggest a solution help. In my view I need to start from scratch and remove all traces of any HP software and drivers and start over. My only issue with this I have done this and still have the same issues.  If I go to Microsoft uninstall utility there isn’t anything to uninstall.
     Thanks in advance for your reply.
    PS. HP wizard has finished downloading for the fourth time and looping to discovering the device again :-( HELP!!!!!!!!
    Thanks in adbance for your replies Andy

    Hi
    Thank you for your reply and your advice and help
     If you look at my help request aboveI have described that I have done your suggetion and yet there are still traces of HP on my hard drive and I am still haveing the same issues.
    Below are the steps you have referred to which I covered in my original request :-
    Other steps I have taken. I used the old installation disk to do a complete uninstall of all the drivers using CCC> Utilities and Uninstall_L3 . I also deleted all the %TEMP% files  (7z) that my Laptop would allow.
    Then once again I I used the install wizard first wit the USB cable disconnected then the wizard asked me to plug it in. I plugged it in and HP Wizard found the printer and downloaded the appropriate software completed the download and extracted it and then NOTHING. Except the drivers were installed and the printer was  shown in the devices and printers.
    I have also downloaded the critical update:-
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloa​dIndex?softwareitem=mp-126392-2&cc=uk&dlc=en&lc=en​...
    Can you suggest a solution help. In my view I need to start from scratch and remove all traces of any HP software and drivers and start over. My only issue with this I have done this and still have the same issues. If I go to Microsoft uninstall utility there isn’t anything to uninstall.
    I can print to the printer both wirelessly and via the USB port. But the Solution center will not install just keeps looping. ie idenifies the printer downloads the latest sofware and extracts it then just dissapears of the screen. Nothing comes up and there are no HP programs running in the applications task manager and no processes either.
    Thank you in advance for your reply. Regards Andy

  • Drivers from various HP pre-installed software

    Hello,
    I Have an HP ENVY 6 1040EW Ultrabook.
    Because I had issues with my windows system I had to reïnstall windows with disks because a manual factory reset was not possible because of dammaged drivers.
    There where no disks for this particular laptop so i had to use normal windows 7 recovery disks.
    My problem:
    I recovered Windows 7 with my recovery disks and ofcourse my old pre-installed software was not on my PC.
    But I really liked HP coolsense, Beats Audio, HP connection manager and the HP service software to store safely my usernames and passwords. But I can't find the software on the HP website.
    Tnx for reading and answering my question.
    Greetings,
    Bart

    Hi, Bart:
    See if this IDT audio driver from your PC's support page installs the Beats software too.
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-107829-1&cc=us&dlc=en&lc=en...
    Coolsense:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-113328-1&cc=us&dlc=en&lc=en...
    Connection mgr:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-131501-1&cc=us&dlc=en&lc=en...
    Unfortunately, I am not familiar with the HP service software you are referring to.

  • I am trying to install software for iTwin Connect, but after downloading the dmg file and launching the program, I receive a message saying the file can't open and to check my internet connection.  Any ideas?

    I am trying to install software for iTwin Connect, but after downloading the dmg file and launching the program, I receive a message saying the file can't open and to check my internet connection.  Any ideas?

    Many Thanks, Kurt.
    I knew I'd seen the solution you've provided somewhere - either in MacWorld or MacFormat - but couldn't remember the Gatekeeper bit!
    I shall save it somewhere VERY safe now in case this happens again …
    You have made an old man very happy and saved me from worrying that senile decay had suddenly set in. (I was 70 last week so you might understand the situation from that.)
    Best wishes
    OllyanDinah

  • Error 16389 running a Task Sequence to install software

    We've run into multiple WinXPProSP3 computers generating error code 16389 when trying to run a TS.  After searching on Google, we found this, 
    http://blogs.technet.com/b/smsandmom/archive/2007/10/29/sccm-2007-task-sequence-fails-drive-letter-not-displayed.aspx
    , which led to another article to modify a RegKey,  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} , to add a key of UpperFilters, with a value of PartMgr.  The key WAS missing on the machines with
    the error, and, adding that key and value DOES fix the problem.  This key and value seem to be default for the OS.
    However, searching Google for that RegKey has a LOT of suggestions to delete that key and value, due to issues with USB Thumbdrives and iPods not being seen when plugged in--so, it seems that there may be a conflict.
    Does anyone know of a fix for Error 16389 without having to add that key, if it's going to cause other problems?
    Thanks.

    Hi,
    Will you please past the detailed errors in the smsts.log?
    From your description your are using TS to install software right?
    If so you should first make sure this software package meats the following requirement when it was deployed through TS:
    this program can be installed under local system account.
    this program can be installed without any user interaction (such as: press next button).
    this program will not force computer reboot, it allows sccm ts to manage the reboot.
    If your OSD TS return 16389 exit code, you can try to change the volume license keys. Because once i have seem this error and it was solved by changing the volume license key.
    Hope this will help.
    Thanks

  • Install software for Deskjet 2540 will not load on Windows XP Home edition SP3 machine

    I have successfully connected a new Deskjet 2540 printer to a Windows 7 machine, and IPAD Air, and an XP Pro laptop.
    I cannot get the install software to load on and XP Home edition SP3 machine. I have tried all of the HP remedies that I can find, over  period of two days, but the installation fails every time with the message "Installation failed. The software required for your printer could not be installed".
    What can be done?  

    Hi,
    Thanks  for  your second installment of help suggestions.
    I started check disk as you proposed and it ran happily for some hours with evidence of progress. However eventually I found the computer stopped with a number of suggestions for restarting. I tried all of these and some others, but got no further than the first Windows picture. At this point the machine restarts, and goes through the same process. 
    The printer problem, as you can see has unfortunately become secondary to trying to recover the system.
    What I propose is to  try to read the disc in question on another computer, and extract the important data files to a safe place. Then to return the disc to its own machine and use the recovery CD, to try to get the machine to recover with the minimum of loss. If this succeeds, I might even find that the printer software then loads without problem. There is a big IF there, and I won't hold my breath.
    None of this relates to the printer problem, and fortunately i have three other devices running which are happily connected to the printer.
    I just wnted to explain why there will be no further feedback for a while. I will take my time with the recovery process.
    Thanks for all of your help. I have just been unlucky.
    Regards

  • HP 5520 all in one printer: Problem installing software

    Nightmare trying to install software - have tried from CD and from web.
    Installation error
    Call to DriverPackageInstall returned error 1627 for package 'C\Program Files\HP\HP Photosmart 5520 series\Driver Store\Pipeline\hpvp109.inf'
    Any advice would be appreciated
    Many thx
    Deb

    Hello DebbyDo,
    Welcome to the HP Forums.
    I will be more than happy to assist you with the installation issues you seem to be having.
    So I can better assist you, please respond with which Operating System you are running:
    Which Windows Operating System am I running?
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    Write me back when you have time and I will be happy to help.
    Cheers, 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP Officejet 8600 Cannot install software because printer is not detected on the wireless network

    Hello,
    recently I faced an issue with my new HP Officejet N911a: when trying to install software & drivers, I get an error "printer is not found on the network". Here is my setup and what I tried already:
    - printer is connected to home wireless network (there is solid blue light on the printer etc). It has an IP address 192.168.x.x
    - Windows 7 (64-bit) Lenovo laptop is connected to the same wireless network
    - I don't have any MAC filtering
    - I broadcast my SSID and have WPA-PSK
    - I have default Windows 7 firewall
    I was installing the latest drivers from HP website, but when it comes to installation, software never "sees" my printer on the network. I'm able to ping it and access from Windows explorer (by typing printer's IP address \\192.168.x.x).
    I can install the printer via "Add printer", and wireless printing works fine, but in this case I'm unable to scan (error message is "Scanner communication cannot be established"). So I assume, that for scanning, I definitely need HP software.
    If I connect the printer via USB to my laptop, software installs and I can scan without any issue. However, I would like printer to work wirelessly...
    Does anybody have any suggestions?
    Thanks!

    Hi,
    I don't have a similar printer to check but for few models the default scan to computer is Disabled, please don't ask me why. And we, users, have to enable this by:
      Double click printer icon on desktop,
      Click Manage Scan to Computer,
      Click Enable
    You may want to tick the last square too.
    New software update may remove this option, please use HP Scan from All Programs > HP > HP [your printer] > HP Scan
    Hope this helps. 
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Maybe you are looking for

  • How to differentiate the EMPTY Records and Null Values in DSO

    Hello....how is everyone here?? Ehehehe! I try to load some data from the flat file which contains some EMPTY data and Null Values for the records. The data type for the InfoObjects of the fields "Quantity" is "number". The sample data from the flat

  • Speed on 2 computers

    Hi, I have a strange problem: I have a desktop and a laptop and a new internetconnection. When I use the desktop, I get downloads of up to about 3 Mbyte per second. However, if I change the same ethernet cable from the desktop on the laptop, I only g

  • Hard disk not detected by bios

    Hi, I have a CQ50-107NR and when press the power button the hard drive light indicator is flashing, but the bios or windows does not detect the hard disk, I have tried several hard disk that work in my other computers, I have been reparing pcs for mo

  • Pixel-Positions in XML-Element attributes

    hi, is there a way, when attaching a xml-tag to e.g. a picture, that the top and left pixel value is saved in a xml-element attribute? the pixel value from top and from the left. thanks in advance. regards.

  • Powerbook's screen scrambled during use, and re-boot doesn't help...

    Hi, This one is not easy, as it is my mother's machine, and I am having to base my description on phone conversations. Mum's description is that she was switching from Safari to Mail (expose), when she said the screen cracked up, but she then explain