Install the Crystal Reports Runtime SP2 to an alternate drive

I need to install the Crystal Reports Runtime SP2 (CRRuntime_12_2_mlb.msi) to a drive other then the C: drive.  The installation package does not give the option to choose an install location.  Is there any way this can be done?

If you have your AppPool set for 32 bit then install the 32 bit runtime, if it's set for 64 bit then install the 64 bit runtime.
Try searching, lots of posts on this subject.
Don

Similar Messages

  • An error has occurred while attempting to load the Crystal Reports runtime in deployed applications

    My reports use to work but now i'm getting the following error on all reports in all the applications on my server
    An error has occurred while attempting to load the Crystal Reports runtime.
    Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly.
    Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required.  Please go to http://www.businessobjects.com/support for more information.

    Hi Willingtolearnja,
    This forum is for TFS, I'd like to know whether you use TFS and your question is related to TFS. It would be better to let us know more details about your scenario if it's related to TFS. If not, you might need to open a new thread in the proper tech forum
    that your project related for a better response.
    However, from the error message, you might use the wrong configuration for x86/x64 mode. Please change the configuartion and try again. Check the links below for more information:
    https://social.msdn.microsoft.com/Forums/vstudio/en-US/82e23647-7116-424b-b437-df0cb2be083d/an-error-has-occurred-while-attempting-to-load-the-crystal-reports-runtime?forum=vscrystalreports
    http://stackoverflow.com/questions/19286630/an-error-has-occured-while-attempting-to-load-the-crystal-reports-runtime
    Best regards,
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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    HERE to participate the survey.

  • Failed to Install the Crystal Reports 2008

    Post Author: cechow
    CA Forum: Crystal Reports
    Hi,
    I am facing some error message when installing the Crystal Reports 2008 that I have purchased. I am currently working on a Windows XP Pro SP2, 1 GB RAM, 60 GD Free Space to install the Crystal Reports but failed. The error stated on the Crystal Reports installation screen is "Crystal Reports 2008 Setup has Failed".
    Thanks.
    Adrian

    Post Author: cechow
    CA Forum: Crystal Reports
    Basic Template
    Product: Crystal Report 2008
    Version:
    Patches Applied: I'm not sure what patches need to be installed
    Operating System(s): Windows XP Professional SP2
    Database(s): SQL Server 2000 sp3a
    Error Messages:  Failed to INstall the Crystal Reports 2008.Steps to Reproduce: When I entered the CR disc in the CD ROM, there was no auto-run, then i decided to browse into the CD and execute the Setup.exe which then prompt the error above. Please advise.Is there some Pre-requisites that I need to install, any JRE or some other application?

  • An error has occurred while attempting to load the Crystal Reports runtime.

    Server Error in '/' Application.  An error has occurred while attempting to load the Crystal Reports runtime.  Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly.  Please install
    Crystal Report  is not working on webServer but It is working on local Saver
    on Server i m getting this error
    Message was edited by: Ludek Uher

    If you have your AppPool set for 32 bit then install the 32 bit runtime, if it's set for 64 bit then install the 64 bit runtime.
    Try searching, lots of posts on this subject.
    Don

  • If i install the Crystal Reports Server on server machine

    i have CR XI R2 edition ,if i intigrate with VS.Net will i be using VS Designer or crystal reports designer
    Edited by: kolahalam kathyaini on Nov 25, 2008 12:04 PM

    Hello,
    You didn't mention which version of Visual Studios you're using.  Crystal Reports XI Release 2 (v11.5) Developer edition will integrate into VS2002, VS2003, and VS2005.  CR XI R2 will not integrate into VS2008.  CR XIR2 Standard edition and CR XIR2 Professional edition will not integrate into Visual Studios because they are not development level products.
    After you install Visual Studios 2002/2003/2005 when you install CR XIR2 Developer edition then CR XIR2 will integrate into Visual Studios.  The VS IDE will be updated to work with CR XI R2 and the CR XIR2 assemblies, etc.
    In this case your application will use CR XIR2 for application development, and you can create reports in CR XIR2, or inside Visual Studios (since the CR Designer in VS has now been updated to CR XIR2).
    I hope this answers your question.  If you need further clarification please let me know.
    Sincerely,
    Dan Kelleher

  • How to overcome the Memory leakage issue in crystal report 2008 SP2 setup.

    I have developed the small windows based application tool with help of  Visual studio 2008 for identify the memory consumption of crystal report object. It helps to load the crystal report objects in the memory and then released the object from the memory. The tool simply does the u201CLoading and Unloadingu201D the objects in the memory.
    The tool will be started once u201CTest_MemoryConsumption.Exeu201D executed. The u201CTest_MemoryConsumption.Exeu201D consumes u201C9768 KBu201D memory before load the crystal report object in memory. It means, 9768 KB is normal memory consumption for run the tool.
    Crystal report object initiated by the tool and object help to load the report in memory once the tool initiated the crystal report object. Now u201CTest_MemoryConsumption.Exeu201D consumes u201C34980 KBu201D memory during the crystal report object creation and report load process. The actual memory consumption of crystal report object is 34980u20139768=u201C25212u201DKBu201D. 
    The memory consumption u201C34980 KBu201D will be continued till the end of the process. The memory consumption will be reduced to u201C34652 KBu201D from u201C34980 KBu201D once report load process completed. It means, u201C328 KBu201D memory only released from the memory consumption. Tool enables the Release command for the crystal report object. But crystal report object does not respond to the command and will not release his memory consumption.
    The memory consumption u201C34652 KBu201D will be stayed in the memory once job ends.  If i again initiate the crystal report object then it crystal report object start to consume the memory from 34652 KB.
    Database objects and crystal report objects are properly used in the tool. The object release commands properly  communicated to crystal report setup. But the u201CCrystal report service pack 2u201D setup unable to respond the commands which has enabled from .Net Tool.  Crystal report objects are properly initiated and disposed in the tool. But the crystal report unable to release from the server.
    The memory consumption will be reduced once the server restarted or kill the application.
    Crystal report 2008 and crystal report 2008 SP2 setup available in the server.
    Microsoft .Net Framework 2.0 SP2, Microsoft .Net Framework 3.0 SP2 and Microsoft .Net Framework 3.5 SP1 are available in the server,
    Could you please suggesst how to avoid the memory consumption keep increasing and  how to release the memory consumption  once the crystal object disposed???

    Hi Don..
    My case is different one. I hope, the problem with Run time Installation setup file (Crystal report 2008 Serivce Pack2 installer) which we installed in the server.
    Let me explain with Live scenario which our client faced in crystal report 2008 Service pack2 Installer.
    Our client is using a application to help to print their reports. The application is developed with Windows service.
    Windows service keep on running in the server. Windows service executes the client 's crystal reports( Labels Report, Stock  report) which designed for clients need and the reports will be printed from printer. 
    10 Same type report (Label Report) will be printed in 1 minute. Reports are not printing during non business hours. But the windows service keep on running.  Memory cosumption of application will be 160 MB in business hours.
    For Example, On Monday the application memory consumption starts with 160 MB. The Memory consumption will be reached 165 MB  in peak business hours. Then the memory will be ended in163 MB in the End of Monday. It means, The memory consumption will be in 163 MB during the non business hours. Reports will not be printed in non business hours.
    On Tuesday, the application memory consumption starts with 163 MB and it will be reached 168 MB during the peak hours. The Memory consumption will be ended in 165 MB in the end of Tuesday.  The same process contiues till friday. End of friday, the memory consumption of the application will be ended with 170 MB.
    Application Memory Consumption slowly increasing in the server. In 5 days, Memory consumption reached Threshold value (170 MB) of the server. Application gets hanged up once the memory consumption reached 170 MB. We got the error messages as "Attempted to read write protected memory " / "Not Enough memory for process".  If we restart server / If we restart the service then memory consumption of application get reduced to 160 MB.
    From the above scenario, We came know that the either the problem with Application object or the problem crystal report object. In the application, We have checked dispose methods of application objects completly. I am sure that  application objects are properly disposed in the application. I hope the problem not with application objects. The problem with Crystal report objects.
    Application properly communicates the dispose methods to crystal report objects. Crystal report objects are not released from
    the memory.
    Crystal report 2008 Serive Pack 2 setup installed in the server. 
    As you said, If Crystal report runtime is not released from memory then memory consumption keep increase???  In service oriented architecture application, how to unload the crystal report runtime??
    Do you any fix for this kind of issue??
    Willl Crystal report 2008 service pack 3 help on this issue??

  • Installing windows application with crystal reports runtime on 64 bit

    I have a windows application created on 32 bit windows xp platform using visual studio 2005 with oracle 10g as database and crystal reports XI as reporting tool. The platform on which the application was created has Oracle 10g 32 bit Client, Crystal Reports Developer XI R2 and Crystal Reports XI Server Client. The application has to be installed on 64 bit Windows 7 machine. The application fails with following error
    An error has occured while attempting to load the Crystal Reports runtime. Either the Crystal Reports registry key permissions are insufficient or Crystal Reports runtime is not installed correctly.
    Please install the appropriate Crystal Reports redistributable (CRRedist.msi) containing correct version of Crystal Reports runtime (x86, x64, or Itanium) is required. Please go to http://www.businessobjects.com/support for more information.*

    We have an Windows Forms apps developed in VB.NET 2005 using Reports Documents from Crystal Reports XI R2 Server. The application is running fine on 32 bit Windows XP machine. We are trying to install the application on 64 bit Win 7 machine. We are getting following error while doing so
    An error has occured while attempting to load the Crystal Reports runtime. Either the Crystal Reports registry key permissions are insufficient or Crystal Reports runtime is not installed correctly.
    Please install the appropriate Crystal Reports redistributable (CRRedist.msi) containing correct version of Crystal Reports runtime (x86, x64, or Itanium) is required. Please go to http://www.businessobjects.com/support for more information.*
    We have installed "Crystal reports XI R2 SP4 full build" and "SP6 incremental". We have also installed "CrystalReports11_5_NET.MSI from CR XI R2 FP 6.4 .NET Server Install" as well as "CRRedist2005_X64.msi".
    We are still getting the same error.

  • Crystal Report Runtime Error 9.0.Could not open the report

    Hi,
    Getting the Crystal Report Runtime Error 9.0.Could not open the report while Run on Launch Application. Actually in Launch Application, created a link for exe which is having crystal reports. We can open the Crystal Reports from the exe outside B1.
    Note: SAP 2007, Crystal Report 2008 is using.Normally can open crystal report.
    Any help to fix the error is appreciated.
    Thanks & Regards,
    Parvatha Solai.N

    Hi,
    Please post screen shot of error message here.
    Thanks & Regards,
    Nagarajan

  • Crystal reports XI SP2

    Ok - so i have developed a lot of reports with CRXI, SP2 in VS2008
    I deploy these to the windows 2008 machine which has the _2005 MSI redistribution packages installed
    If i'm on the machine (Terminal server into it), I get the reports -
    If I use the web browser from my dev machine (or any others for that matter) I get these messages - what permissions do i need to set on IIS 7 to make these work????????????????
    Sandy
    Log Name:      Application
    Source:        ASP.NET 2.0.50727.0
    Date:          11/16/2009 12:47:20 PM
    Event ID:      1334
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      xxx.xxx.com
    Description:
    An unhandled exception occurred and the process was terminated.
    Application ID: DefaultDomain
    Process ID: 3688
    Exception: System.Runtime.Serialization.SerializationException
    Message: Type 'CrystalDecisions.CrystalReports.Engine.LoadSaveReportException' in Assembly 'CrystalDecisions.Shared, Version=11.5.3700.0, Culture=neutral, PublicKeyToken=692fbea5521e1304' is not marked as serializable.
    StackTrace:    at System.Runtime.Serialization.Formatters.Binary.WriteObjectInfo.InitSerialize(Object obj, ISurrogateSelector surrogateSelector, StreamingContext context, SerObjectInfoInit serObjectInfoInit, IFormatterConverter converter, ObjectWriter objectWriter)
       at System.Runtime.Serialization.Formatters.Binary.ObjectWriter.Write(WriteObjectInfo objectInfo, NameInfo memberNameInfo, NameInfo typeNameInfo)
       at System.Runtime.Serialization.Formatters.Binary.ObjectWriter.Serialize(Object graph, Header[] inHeaders, __BinaryWriter serWriter, Boolean fCheck)
       at System.Runtime.Serialization.Formatters.Binary.BinaryFormatter.Serialize(Stream serializationStream, Object graph, Header[] headers, Boolean fCheck)
       at System.Runtime.Remoting.Channels.CrossAppDomainSerializer.SerializeObject(Object obj, MemoryStream stm)
       at System.AppDomain.Serialize(Object o)
       at System.AppDomain.MarshalObject(Object o)
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="ASP.NET 2.0.50727.0" />
        <EventID Qualifiers="49152">1334</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-11-16T19:47:20.000Z" />
        <EventRecordID>910</EventRecordID>
        <Channel>Application</Channel>
        <Computer>xxx.xxx.com</Computer>
        <Security />
      </System>
      <EventData>
        <Data>An unhandled exception occurred and the process was terminated.
    Application ID: DefaultDomain
    Process ID: 3688
    Exception: System.Runtime.Serialization.SerializationException
    Message: Type 'CrystalDecisions.CrystalReports.Engine.LoadSaveReportException' in Assembly 'CrystalDecisions.Shared, Version=11.5.3700.0, Culture=neutral, PublicKeyToken=692fbea5521e1304' is not marked as serializable.
    StackTrace:    at System.Runtime.Serialization.Formatters.Binary.WriteObjectInfo.InitSerialize(Object obj, ISurrogateSelector surrogateSelector, StreamingContext context, SerObjectInfoInit serObjectInfoInit, IFormatterConverter converter, ObjectWriter objectWriter)
       at System.Runtime.Serialization.Formatters.Binary.ObjectWriter.Write(WriteObjectInfo objectInfo, NameInfo memberNameInfo, NameInfo typeNameInfo)
       at System.Runtime.Serialization.Formatters.Binary.ObjectWriter.Serialize(Object graph, Header[] inHeaders, __BinaryWriter serWriter, Boolean fCheck)
       at System.Runtime.Serialization.Formatters.Binary.BinaryFormatter.Serialize(Stream serializationStream, Object graph, Header[] headers, Boolean fCheck)
       at System.Runtime.Remoting.Channels.CrossAppDomainSerializer.SerializeObject(Object obj, MemoryStream stm)
       at System.AppDomain.Serialize(Object o)
       at System.AppDomain.MarshalObject(Object o)
    </Data>
      </EventData>
    </Event>
    Log Name:      Application
    Source:        ASP.NET 2.0.50727.0
    Date:          11/16/2009 12:26:27 PM
    Event ID:      1309
    Task Category: Web Event
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      xx.xxx.com
    Description:
    Event code: 3005
    Event message: An unhandled exception has occurred.
    Event time: 11/16/2009 12:26:27 PM
    Event time (UTC): 11/16/2009 7:26:27 PM
    Event ID: 17d6ffed2446461b9324cbea1c57fad6
    Event sequence: 41
    Event occurrence: 3
    Event detail code: 0
    Application information:
        Application domain: /LM/W3SVC/3/ROOT-1-129028729994690502
        Trust level: Full
        Application Virtual Path: /
        Application Path:               \
        Machine name: xxxxxxxx
    Process information:
        Process ID: 3688
        Process name: w3wp.exe
        Account name: NT AUTHORITY\NETWORK SERVICE
    Exception information:
        Exception type: LoadSaveReportException
        Exception message: An error has occurred while attempting to load the Crystal Reports runtime.
    Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly.
    Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required.  Please go to http://www.businessobjects.com/support for more information.
    Request information:
        Request URL: https://172.16.0.185:443/Common/Reports/OrderReportAdmin.aspx
        Request path: /Common/Reports/OrderReportAdmin.aspx
        User host address: 172.16.0.6
        User: 666666666
        Is authenticated: True
        Authentication Type: Forms
        Thread account name: NT AUTHORITY\NETWORK SERVICE
    Thread information:
        Thread ID: 5
        Thread account name: NT AUTHORITY\NETWORK SERVICE
        Is impersonating: False
        Stack trace:    at CrystalDecisions.CrystalReports.Engine.ReportDocument.CheckForCrystalReportsRuntime()
       at CrystalDecisions.CrystalReports.Engine.ReportDocument..cctor()
    Custom event details:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="ASP.NET 2.0.50727.0" />
        <EventID Qualifiers="32768">1309</EventID>
        <Level>3</Level>
        <Task>3</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-11-16T19:26:27.000Z" />
        <EventRecordID>909</EventRecordID>
        <Channel>Application</Channel>
        <Computer>x.com</Computer>
        <Security />
      </System>
      <EventData>
        <Data>3005</Data>
        <Data>An unhandled exception has occurred.</Data>
        <Data>11/16/2009 12:26:27 PM</Data>
        <Data>11/16/2009 7:26:27 PM</Data>
        <Data>17d6ffed2446461b9324cbea1c57fad6</Data>
        <Data>41</Data>
        <Data>3</Data>
        <Data>0</Data>
        <Data>/LM/W3SVC/3/ROOT-1-129028729994690502</Data>
        <Data>Full</Data>
        <Data>/</Data>
        <Data>C:\cccccccccc\</Data>
        <Data>ttttt</Data>
        <Data>
        </Data>
        <Data>3688</Data>
        <Data>w3wp.exe</Data>
        <Data>NT AUTHORITY\NETWORK SERVICE</Data>
        <Data>LoadSaveReportException</Data>
        <Data>An error has occurred while attempting to load the Crystal Reports runtime.
    Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly.
    Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required.  Please go to http://www.businessobjects.com/support for more information.</Data>
        <Data>https://172.16.0.185:443/Common/Reports/OrderReportAdmin.aspx</Data>
        <Data>/Common/Reports/OrderReportAdmin.aspx</Data>
        <Data>172.16.0.6</Data>
        <Data>xxx.com</Data>
        <Data>True</Data>
        <Data>Forms</Data>
        <Data>NT AUTHORITY\NETWORK SERVICE</Data>
        <Data>5</Data>
        <Data>NT AUTHORITY\NETWORK SERVICE</Data>
        <Data>False</Data>
        <Data>   at CrystalDecisions.CrystalReports.Engine.ReportDocument.CheckForCrystalReportsRuntime()
       at CrystalDecisions.CrystalReports.Engine.ReportDocument..cctor()
    </Data>
      </EventData>
    </Event>

    ok - i've changed the references to 10.5.xxx and have posted to the server
    and web.config doesn't have references to 11.3 or 11.5 anywhere and installed cr2008.net merge modules
    but i'm still getting
    Log Name:      Application
    Source:        ASP.NET 2.0.50727.0
    Date:          11/20/2009 6:16:02 AM
    Event ID:      1334
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      xxxx.com
    Description:
    An unhandled exception occurred and the process was terminated.
    Application ID: DefaultDomain
    Process ID: 1924
    Exception: System.Runtime.Serialization.SerializationException
    Message: Type 'CrystalDecisions.CrystalReports.Engine.LoadSaveReportException' in Assembly 'CrystalDecisions.Shared, Version=11.5.3700.0, Culture=neutral, PublicKeyToken=692fbea5521e1304' is not marked as serializable.
    StackTrace:    at System.Runtime.Serialization.Formatters.Binary.WriteObjectInfo.InitSerialize(Object obj, ISurrogateSelector surrogateSelector, StreamingContext context, SerObjectInfoInit serObjectInfoInit, IFormatterConverter converter, ObjectWriter objectWriter)
       at System.Runtime.Serialization.Formatters.Binary.ObjectWriter.Write(WriteObjectInfo objectInfo, NameInfo memberNameInfo, NameInfo typeNameInfo)
       at System.Runtime.Serialization.Formatters.Binary.ObjectWriter.Serialize(Object graph, Header[] inHeaders, __BinaryWriter serWriter, Boolean fCheck)
       at System.Runtime.Serialization.Formatters.Binary.BinaryFormatter.Serialize(Stream serializationStream, Object graph, Header[] headers, Boolean fCheck)
       at System.Runtime.Remoting.Channels.CrossAppDomainSerializer.SerializeObject(Object obj, MemoryStream stm)
       at System.AppDomain.Serialize(Object o)
       at System.AppDomain.MarshalObject(Object o)
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="ASP.NET 2.0.50727.0" />
        <EventID Qualifiers="49152">1334</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-11-20T13:16:02.000Z" />
        <EventRecordID>966</EventRecordID>
        <Channel>Application</Channel>
        <Computer>xxxx.com</Computer>
        <Security />
      </System>
      <EventData>
        <Data>An unhandled exception occurred and the process was terminated.
    Application ID: DefaultDomain
    Process ID: 1924
    Exception: System.Runtime.Serialization.SerializationException
    Message: Type 'CrystalDecisions.CrystalReports.Engine.LoadSaveReportException' in Assembly 'CrystalDecisions.Shared, Version=11.5.3700.0, Culture=neutral, PublicKeyToken=692fbea5521e1304' is not marked as serializable.
    StackTrace:    at System.Runtime.Serialization.Formatters.Binary.WriteObjectInfo.InitSerialize(Object obj, ISurrogateSelector surrogateSelector, StreamingContext context, SerObjectInfoInit serObjectInfoInit, IFormatterConverter converter, ObjectWriter objectWriter)
       at System.Runtime.Serialization.Formatters.Binary.ObjectWriter.Write(WriteObjectInfo objectInfo, NameInfo memberNameInfo, NameInfo typeNameInfo)
       at System.Runtime.Serialization.Formatters.Binary.ObjectWriter.Serialize(Object graph, Header[] inHeaders, __BinaryWriter serWriter, Boolean fCheck)
       at System.Runtime.Serialization.Formatters.Binary.BinaryFormatter.Serialize(Stream serializationStream, Object graph, Header[] headers, Boolean fCheck)
       at System.Runtime.Remoting.Channels.CrossAppDomainSerializer.SerializeObject(Object obj, MemoryStream stm)
       at System.AppDomain.Serialize(Object o)
       at System.AppDomain.MarshalObject(Object o)
    </Data>
      </EventData>
    </Event>
    and
    Log Name:      Application
    Source:        Crystal Reports
    Date:          11/20/2009 6:17:58 AM
    Event ID:      4096
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      xxxx.com
    Description:
    The description for Event ID 4096 from source Crystal Reports cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event:
    An error has occurred while attempting to load the Crystal Reports runtime.
    Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly.
    Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required.  Please go to http://www.businessobjects.com/support for more information.
    the message resource is present but the message is not found in the string/message table
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Crystal Reports" />
        <EventID Qualifiers="0">4096</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-11-20T13:17:58.000Z" />
        <EventRecordID>967</EventRecordID>
        <Channel>Application</Channel>
        <Computer>xxxx</Computer>
        <Security />
      </System>
      <EventData>
        <Data>An error has occurred while attempting to load the Crystal Reports runtime.
    Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly.
    Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required.  Please go to http://www.businessobjects.com/support for more information.
    </Data>
      </EventData>
    </Event>
    and
    Log Name:      Application
    Source:        ASP.NET 2.0.50727.0
    Date:          11/20/2009 6:17:58 AM
    Event ID:      1309
    Task Category: Web Event
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      xxxxxx.com
    Description:
    Event code: 3005
    Event message: An unhandled exception has occurred.
    Event time: 11/20/2009 6:17:58 AM
    Event time (UTC): 11/20/2009 1:17:58 PM
    Event ID: dd62de5b26e240ae9032798ed72bcef5
    Event sequence: 15
    Event occurrence: 1
    Event detail code: 0
    Application information:
        Application domain: /LM/W3SVC/2/ROOT-1-129031966481291828
        Trust level: Full
        Application Virtual Path: /
        Application Path: C:\inetpub\CVIPhase4\
        Machine name: SWCVI1
    Process information:
        Process ID: 1772
        Process name: w3wp.exe
        Account name: NT AUTHORITY\NETWORK SERVICE
    Exception information:
        Exception type: LoadSaveReportException
        Exception message: An error has occurred while attempting to load the Crystal Reports runtime.
    Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly.
    Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required.  Please go to http://www.businessobjects.com/support for more information.
    Request information:
        Request URL: https://172.16.0.105:443/CheckOut/quote.aspx
        Request path: /CheckOut/quote.aspx
        User host address: 172.16.0.106
        User: xxxxxxx
        Is authenticated: True
        Authentication Type: Forms
        Thread account name: NT AUTHORITY\NETWORK SERVICE
    Thread information:
        Thread ID: 6
        Thread account name: NT AUTHORITY\NETWORK SERVICE
        Is impersonating: False
        Stack trace:    at CrystalDecisions.CrystalReports.Engine.ReportDocument.CheckForCrystalReportsRuntime()
       at CrystalDecisions.CrystalReports.Engine.ReportDocument..cctor()
    Custom event details:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
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