Install/Uninstall Problems - CS3

Hello there,
Recently I moved from CS2 to CS3 and installed CS3 successfully. But the next day it started throwing me some error [Don't remember the exact error] and hence I tried to uninstall CS3 to re-installed it again. But I'm not able to uninstalled it.
Then I just run setup.exe and it started throwing me below error.
"You can only install one Adobe product at a time. Please complete the other installation before attempting to install Adobe Photoshop CS3."
Note : I'm not installing any other Adobe product at all.
If anyone please help me to sort out this that would be a big HELP.
Regards,
Vishal N.

Try rebooting the machine and retry.
Restart Windows in a modified mode | Windows 7, Vista - http://helpx.adobe.com/x-productkb/global/restart-windows-modified-mode-windows.html
Try unintalling CS3 using its uninstaller and then run the Adobe Creative Suite Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
May i know the exact version of your OS and which CS3 suite or application are you trying to install/uninstall.
An error screeshot would help.

Similar Messages

CS1 Install/Uninstall Problems ?

I can't uninstall CS1, nor can can I reinstall Photoshop from CS1, which is presently not installed. My OS is Windows Vista Home Premium. I am out of warranty and Adobe will not provide suppport. I have read all I can find about FLEXnet licensing suspecting there is a connection. When I try to either install or uninstall CS1, I get an error message from Microsoft saying that "Adobe CS1 installer has stopped working". There is no other information unless I open the Adobe File folder for Photoshop from CS1 that I saved to my desktop. I can initiate the install procedure from that folder, but when prompted for the original product serial number a message states that the serial number I have provided is invalid. I have talked with Adobe however, and their records indicate that I have a valid serial number.
I have gone to "Services" using the administrative tools in the control panel and tried setting FLEXnet Licensing on manual, then on automatic, and finally disabling it temporarily. I have gone to the Start Up menu on the desktop and entered "msconfig" in the search box and gone to services where FLEXnet was at first "stopped" and is now "running".
On some forums there are recommendations to first copy and save FLEXnet to another area of the hard drive, then delete it altogether from its original location, and then uninstall ALL Adobe software in the computer before reinstalling everything. Other contributors strongly caution the removal of FLEXnet, and some users have complained of ongoing problems after deleting FLEXnet. Firstly, I'm not sure I can figure out how to copy and save FLEXnet to another drive, and secondly I'm afraid of the possible results. Even if I can accomplish those tasks I don't know if that procedure will then allow me to either uninstall the portion of CS1 still in my computer, or reinstall the Photoshop that presently won't install. By the way, all the CS1 programs that remain in my computer are operational. Photoshop is the only missing component.
I am not well versed in technology, and much that I read in the forums is only partially comprehensible to me. If you have the patience and knowledge to help me unravel this mess I would love your help. Thanks. Harrison

Thank you Bob. It was very nice of you to write. I have been using CS1 with Vista since Vista came out. I'm aware that compatibility is considered a significant issue. Fortunately, I never had any problems until now, although I would have replaced CS1 with a more recent and compatible version if money were not part of the equation for me.
Adobe told me that if I bought the CS5 they would help me straighten out any issues now caused by the CS1, but otherwise they would not help. I did not think to ask if Adobe has designed CS5 to be compatible with Vista, but I will. I may buy the more recent version out of necessity, but it does not seem unreasonable to me that Adobe should help someone with a valid serial and registration number access their software regardless of warranties. The problem at hand seems to be a glitch in the licensing application provided by FLEXnet that I presume protects Adobe from unauthorized use of their products. I am wondering how much this situation actually has to do with system compatibility, given that I have been using the software for roughly two years with Vista, or whether it is simply that Adobe's FLEXnet licensing shield can work against legitimate users under certain circumstances. Adobe did not mention FLEXnet to me, but I would like to know one way or the other if FLEXnet is at the core of the problem.
Thank you again Bob for writing. I may wipe my OS clean and reload everything. I suspect the CS1 might work then, but I do realize that CS1 is old by technological standards, in spite of the fact that I would gladly continue to use it. I am among those people that find the cost of keeping current very difficult, and I find it exasperating that so many products and services become obsolete very rapidly when considering their relative cost. Have a nice weekend.
Best Regards,
Harrison
Original Message -
From: BobLevine <[email protected]>
To: Alec Howard <[email protected]>
Sent: Sat, Jun 12, 2010 4:09 pm
Subject: CS1 Install/Uninstall Problems ?
The original CS is completely unsupported under Vista or Win 7 and now that CS5
s out, you're out of the upgrade loop. I wish I had something positive to tell
ou but I don't.
ob

Premier Elements 10 install/uninstall problems (including upgrades)

Unfortunately, Premier elements 10.0 has several installer bugs as it relates to machines wiht previous versions of Premier Elements installed.
1. It doesn't upgrade the old version of Premier Elements. Doesn't notice. Doesn't tell you. Doesn't warn up of the upcoming problems.
2. If you later choose to uninstall the older version of PE, then that PE corrupts the install of PE 10. Just for starters, the premier element (prel) files are no longer associated with Premier Elements.
3. If you then choose to re-install or do a "repair" install of PE 10...you can't. Adobe doesn't have that. 5 years after its possible. Do you have to completely uninstall PE 10 and then reinstall it.
I am having a horrible first day experience with Premier elements 10.

Helo Install_Guru. I believe you misread my post. I never said in my post that you couldn't launch PE10. Instead here are the repro steps and behaviors:
setup:
Lenovo T61 laptop w/ T7700 core 2 duo, 8gb ram, 300gb hd
Windows 7 Ultimate x64 sp1 with all current windows updates
Microsoft Security Essentials
Premier Elements 8.0 (with the incremental PE8 update installated)
repro
purchase PE10 upgrade from the Adobe online store and download the two files (exe and 7z) using the alternate method
Run the exe. After it decompresses, check to allow it to launch the installer
Proceed to have PE10 installed in US-English. Provide the serial number when prompted.
Reboot if needed
Verify that PE10 runs. It did successfully for me.
Using control panel, uninstall PE8. Choose for it to uninstalled dependent software
Reboot if needed
Try to open a premier elements project file
result:
Fail. Windows has no association for the file and prompts you to search the internet
expected:
PE10 to open the project
Continued repro:
9. Go to windows control panel to repair the install
10. Select PE10. Click uninstall/change
Result:
Prompts me to uninstall PE10.
expected:
Have a selection to repair or uninstall the install. Repairs are a technology available for many years now. Also helps customers when they don't have the install media nearby.
Continued repro:
11. Run the setup via the 2 files downloaded from the Adobe store.
12. Select to launch the setup
Result
Prompts me to uninstall PE10
Expected:
Have a selection to repair or uninstall. Sometimes vendors can have more options using the install media, yet there is still only the uninstall option.
Continued repro:
13. Choose to uninstall PE10. Note, that the deregister text in the uninstall is vague as it applies to this repro case of re-installing
14. reboot if needed
15. Using original two files from adobe store, start the setup
16. Run the setup via the 2 files downloaded from the Adobe store.
17. Select to launch the setup
18. Proceed to have PE10 installed in US-English. Provide the serial number when prompted.
19. Reboot if needed
20. Verify that PE10 runs. It did successfully for me.
Notes:
The customer (me) was never prompted to read the README file. In fact, it is rather hard to know one even exists. You have to manually open the folder created on your desktop (by the 2 file decomp process) and within it open the readme folder and with it find the filename that you can understand. In short, a user will never read the README file because they are not prompted during the setup. Instead, the Adobe Store 2 file setup process guides me with the steps to not read me by the default of Launch Setup, hiding it two folders down on the desktop, etc.
The README file has a section on Compatibility with other versions of PE. Hurrah! However, the content in that section is poor. Sad.
The README file says, "You can have previous versions of Adobe Premiere Elements installed on your computer, but do not run them simultaneously." When I read this, it implies that if I somehow installed PE10 on my computer while a previous one was installed, then I can never ("do not run them simltaneously") use that previous again or something bad happens. If this is true, then don't allow PE10 to install while a previousl version is installed. Halt the PE installer giving that reason. However, if that README note means that I can run PE10 and PE8 (for example) on the same computer but I just can't have both processes open and running at the same time, then the README file needs to be more explicit in the warning. As it is not, it is too vague. Be explicit and generous with your wording.
The README file has no warnings of what happens when PE8 (for example) is uninstalled after PE10 was installed. If this is not a tested or supported scenario, then write that in your README file. If it is tested and supported, then you have the bug I documented above in the repro.
In step 3 of the repro above, I strongly suggest you detect any previous install of PE and warn the user. Allow the user to see the README file *right then* so they can make an informed choice. Tell the user that there are uninstall problems and that they will need to fix it up or do the 30+ minute uninstall/install procedure I had to do.
I hope that this can provide you some insight.
--Dale

Install/uninstall problem

HI! I made a mistake with a adobe product. Lightroom CC was creating some freezes and I was unable to restart my computer. After forcing quit on my macbook twice I decided to manually delete lightroom from my applications folder. I even emptied my trash folder but now I am not able to install lightroom again from the cloud. In APPS it is still visible and telling me it is up to date but from manage applications uninstall is greyed out. So now I have a laptop without lightroom and I'm not able to install the application. Can you help me?

Run the cleaner tool and try again.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

Upgrade/install/uninstall problems, error messages etc.

After upgrading to version 7 everything seemed to be fine for a while then out of the blue I got this message:
Error writing to file C:\Program Files\iTunes\iTunes.Resources\ko.lproj\iPodHelpchm. Verify that you have access to that directory
I am an admin on this computer, hadn't made any changes lately.
After some searching online, I tried uninstalling... iTunes uninstalled but Quicktime is still causing problems. I get similar error messages (2330) when trying to uninstall quicktime.
Now I can't get either to reinstall or uninstall!
I'm really frustrated, version 6 worked great for me.
I get this error message when trying to delete the iTunes and quicktime folders from Program Files: "Data Error (cyclic redundancy check)"
The programs appear uninstalled except these folders cannot be deleted. I have opened the folders and deleted everything inside that I could delete without receiving the same error message... but I'm still left with files on my computer and still cannot reinstall the latest iTunes/quicktime properly.
This seems to be the step that is preventing any of the previously suggested fixes for my iTunes problems on this forum from working.
I've been watching and waiting on a fix for this for months. I finally switched to an iTunes alternative for windows users, but I do miss my iTunes. I used to shop the iTunes store frequently but after this I don't know... I'm ready to give up!
Does anyone have any new insight on this???
Dell Inspiron 5100 Windows XP
Dell Inspiron 5100 Windows XP
Dell Inspiron 5100 Windows XP

thank you kindly for the detailed information.
Error writing to file C:\Program Files\iTunes\iTunes.Resources\ko.lproj\iPodHelpchm. Verify that you have access to that directory
2330s citing language resource folders (you seem to be having trouble with one of the Korean ones) are typically caused by damaged files, or disk damage in the area of those files. i'd lean towards the disk damage possibility given the "Cyclic redundancy check" message.
so first let's try running a chkdsk over your C drive. see:
How to perform disk error checking in Windows XP
does the chkdsk find/repair any damage? if so, do you still get the 2330 next time you try an install?

Install/Uninstall problem... IE?

I'm having a problem upgrading my current version of the Flash player. I went to the live chat and they sent me here. I get thru all the "run" boxes, then a black/grey installation box comes up. Installation begins, then it tells me I need to close Internet Explorer (which I do) and then hit "Retry"... nothing happens... the installation never starts again and the screen stays the same. I've done this probably 5 times now with the same results. I thought maybe if I uninstalled the old version first, that might help, but, the same thing happens during the uninstall process. Everything was working fine yesterday morning, except Pogo games wouldn't load. I went thru all the troubleshooting, and one of them was to update your Flash player and here I am. Help Please!!
I'm running Windows 7: 64 bit
Internet Explorer 8: It doesn't show how many bits... it just says "Cipher strength 256 bits"
Flash version: 10,2,153,1
I really hope someone can help me!!
Thanks!

Thank you for all the information you provided; this really helps to provide a solution for you. Let's try a clean installation:
download the FP uninstaller from http://kb2.adobe.com/cps/141/tn_14157.html and save it to disk;
download the EXE installer for Internet Explorer from http://www.adobe.com/products/flashplayer/fp_distribution3.html and save it to disk;
close all Internet Explorer windows, then run the downloaded uninstaller;
restart Windows;
open Windows Explorer and go to C:\Windows\syswow64\Macromed\Flash - delete any remaining files in there;
now run the downloaded installer.
Now open Internet Explorer and go to http://www.adobe.com/software/flash/about/ - can you see the Flash animation (rotating red 'f')?
Any problems during the uninstall/install process?

Install /uninstall problem-you must close firefox to continue HELP

I was trying to install newest version of Firefox and it keeps saying that I must close Firefox, but it's not open. Now I can't open the previous version and when I tried to uninstall previous version, I get that same message that Firefox must be closed. HELP I'M STUCK! I WANT MY FIREFOX BACK!!!!!!!!
HELP PLEASE
Windows 7
I think previous version was 3.57?
HP Laptop

If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 10.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible.
*Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data because all profile folders will be removed.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Acrobat CS4 Install / Uninstall Problem

I'm using Windows Vista Business. I installed CS4 Design Premium and was unable to get Acrobat to work properly. It refused my serial number. All other programs accepted the serial number. I believe Acrobat was having problems b/c I installed with a previous version of Reader still on the machine --or-- I tried to activate with Acrobat first before any other program. I have read that both could be my problem.
In short, I am trying to uninstall Acrobat so that I can reinstall CS4. The CS4 installer removed everything except Acrobat (it does not even see it on the machine). My control panel uninstall does not see Acrobat either. However, it is on my start menu and in my programs folder and I can open the program. How do I get this uninstalled? I have also used the CS4CleanScript and it does not find any installed programs.

Use the Microsoft Installer Cleanup Tool to remove all vestiges of Reader and Acrobat in the Registry.

Install/Uninstall Problems

I am using Itunes 8.1 with Windows 7 Beta - mostly without prblem until: On Opening I got a message "Registry Keys for CD missing - Please reinstall program.
When trying to Uninstall or Upgrade I get the message:
"Could not read Security information for key Software/Microsoft/Windows/CurrentVersion/Shared Dlls.
Verify that you have sufficient access to that Key"
The installer then reverts to start and finishes - I cannot get any further, accept that now I appear to have lost mt Uninstall Data, but still have Itunes working!

Try if the following works for you -
Run the installer and when you see the prompt 'Setup is already running' goto 'Windows Task Manager' (Ctrl+Shift+Esc), select 'Setup.exe' and click 'End Process'. Ensure that no instance of 'Setup.exe' is running.
Now goto
\Program Files\Common Files\Adobe\Installers\
or if it is a 64 bit OS goto
\Program Files (x86)\Common Files\Adobe\Installers\
and lookup for 'Setup.exe' in sub folder like - 2a31ae7a5c43ff52d8577782dd34e04
(probably you will find only one such folder in your case). Double click to run 'Setup.exe' to proceed with installation.
Message was edited by: spsaxena

When trying to uninstall iTune (because the current install has problems), I get the error message 2324. What should I do to reinstall the application?

When trying to uninstall iTune (because the current install has problems; iTune error message states it cannot sync and that I should reinstall the application; also, it fails when I tried to upgrade to the latest release), I get the error message 2324. What should I do to reinstall the application?

That installer error is a "Can't open file" error
It suggest that you may have a corrupt file.
Try running a disk check
http://windows.microsoft.com/en-US/windows7/Check-a-drive-for-errors
If it fixes errors try uninstalling iTunes again.
If that doesn't work, is it possible for find out the name of the problem file, is further information available? Try looking in your Action center - that's on the control panel. Another place is in the Windows Error logs. From the start menu , right click on "Computer" and select manage, then Event viewer.
If nothing emerges, try a manual uninstall of iTunes and related programs according to this method:
http://support.apple.com/kb/HT1923
Don't worry if an uninstall fails, that is expected. Go on to the part where you have to delete files (2. Verify iTunes etc completely deleted) . Hopefully you manage to find a file that can't be deleted, that is the one we will need to deal with.

Why does it takes so long to install/uninstall CS3 versions?

Hi, i'd like to know why since CS3 releases, not only with
dreamweaver, the install/uninstall process take an eternity!,
before you ask: now i'm in a brand new laptop dual core 2.5 with
6mb of cache, 3 gig ram, xp, all clean all tweaking as always and
no background programs running.
an eternity is about more than an hour. but if a install any
cs2 versions the install process concludes in less than 2
minutes....
so:
why takes so long? what is the installer/uninstaller doing?
thanks a lot :)

From my notes:
CS3
WinXP Pro
P4 3.06ghz
2GB
24 minutes to install
Win Vista Business
Core2 Duo 6400
4GB
22 minutes to install
(Same machines)
CS4
WinXP Pro
P4 3.06ghz
2GB
26 minutes to install.
Win Vista Business
Core2 Duo 6400
4GB
20 minutes to install
If you save posts to certain private newsgroups, you should
find my time
trials in full context.
In comparison, on the Vista machine, MS Office 2007 takes 8
minutes to
install. Camtasia Studio, 45 seconds.
Al Sparber - PVII
http://www.projectseven.com
The Finest Dreamweaver Menus | Galleries | Widgets
http://www.projectseven.com/go/pop
The Ultimate DW Menu System
"Murray *ACE*" <[email protected]> wrote
in message
news:gj5v8o$nl4$[email protected]..
> It has been as much as 5-10 times faster for me. Don't
know why we are
> seeing such different results....
>
> --
> Murray --- ICQ 71997575
> Adobe Community Expert
> (If you *MUST* email me, don't LAUGH when you do so!)
> ==================
>
http://www.projectseven.com/go
- DW FAQs, Tutorials & Resources
>
http://www.dwfaq.com - DW FAQs,
Tutorials & Resources
> ==================
>
>
> "Al Sparber - PVII" <[email protected]>
wrote in message
> news:gj5r7g$j18$[email protected]..
>> "Murray *ACE*"
<[email protected]> wrote in message
>> news:gj59q7$sgr$[email protected]..
>>> Certainly have.... It's much faster.
>>
>> I have installed it on 6 systems. Based on records I
kept in prior betas,
>> installation was slower on 4 of the systems and just
marginally faster on
>> 2. But we're talking in degrees of slowness so it's
academic.
>

I have installed uninstalled and reinstalled itunes but am unable to activate...receiving message that MSVCR80.dll is not installed and error 7 (windows error126) is a problem. Any takers?

I have installed, uninstalled and reinstalled itunes 11 but have been unable to activate the program. I keep receiving the message that MSVCER80.dll is not installed, and error 7 (windows error126 is a problem). Any takers?

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

Can't Uninstall Flash CS3 Professional

Yes I've looked around the web and Adobe forums. There's a whole mess of things I'm trying to fix right now so I might as well start from top and keep it compact. Scroll down to where it says "Let's recap" if you wanna get a summary of my technical issues. It may scare away some of you, but please at least someone respond. (ps all links are put here purposefully by me)
I joined a site called newgrounds and became fascinated by flash movies there. I found a link which lead me to Flash CS3 Professional free trial download page. I installed the program without a single problem. But after installation & restarting I couldn't find flash in there at all instead I found these (screenshot). I asked for help on newgrounds, and got advice to install CS4 instead. First I attempted to uninstall CS3, but it will only let me uninstall the Flash Player 9 ActiveX Component and not the program. I looked this up and the solution seemed to be CS3Clean Script. However I have two problems: first off I can't backup my files like recommended because the backup drive doesn't have enough room, which means 7.63GB out of 10GB is somehow being used (screenshot). If I decided to run CS3Clean Script without backing up my data I'd get a message telling me I need to install Windows Installer CleanUp Utility. (screenshot) Which leads me to my second problem. When I run the file to install "Windows Installer CleanUp" (just downloaded) I get this error. What does it mean? Because I am on the Administrator's account so I don't understand why I don't have privileges.
That's all of it!
Let's recap:
+Can't Uninstall "Flash CS3 Professional" Trial
+Can't use "CS3Clean Script" to Uninstall Flash unless "Windows Installer CleanUp Utility" is installed
+Can't Install "Windows Installer CleanUp Utility" because of this error
Minor-ish problem slightly related---> Can't back up data in case something else goes wrong!
ps Did I scare any of y'all away yet?

trimi-jareck wrote:
> yes i tried this but it didn't work !
> i still have the problem !
Clear all registry entries manually, folders and directories
then do the
installation all over again.
Best Regards
Urami
"Never play Leap-Frog with a Unicorn."
<urami>
If you want to mail me - DO NOT LAUGH AT MY ADDRESS
</urami>

Deactivation and uninstalling InDesign CS3

I need to uninstall InDesign CS3, but I can't start the application to deactivate it. Some font is misusing. Can I just drag it to the trash? Where do I find the uninstaller for CS3? Thanks in advance, Marie

Did you see Willi's reply? It isn't showing up on the web page.
Are you trying to move the application to a new computer? You don't really need to uninstall to do that, and uninstalling won't deactivate in any case, but that's not too likely to cause a problem, either. You are allowed two concurrent activations, and the activation counter resets after a period of time, so it's likely you can activate the new install without issue. If you get an activation error you should be able to call the phone, explain the problem, and get a reset at that time.

Uninstalled Dreamweaver CS3 now can't reinstall

I decided to uninstall Dreamweaver CS3, and reinstall. The
only thing it installs now is the shared components, not the
Dreamweaver CS3 application!
How to I get my Dreamweaver Back

Some links to read
Windows Installer Cleanup Utility
http://support.microsoft.com/KB/290301
Clean Script to Remove Adobe CS3 (read carefully)
http://www.adobe.com/support/contact/cs3clean.html
Also read here for CCleaner to remove applications
http://windowssecrets.com/comp/080424
If none of those help... this is a USER forum, not Adobe
support
In the US - Adobe General support 800-833-6687
In the US - Adobe Install Problems 800-642-3623

Install/Uninstall Problems - CS3

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