Install update of itunes -won't let me because it can't delet old version

Help!!! I have been doing fine with itunes until recently. I went to update the version and got an error message that it couldn't update because the older version could not be deleted. I went to control panel and tried to remove the itunes that was there. I couldn't. It said to talk to software person. Can anyone help me? I can't access itunes AT ALL now. The files are there but cannot be accessed. PLEASE HELP!!!! Thank you

OMG! I am so glad I am not the only person having this problem. I have been trying to figure this out for 2 weeks now. I followed all the steps to remove Quicktime and the old version of itunes. I also went in manually to remove the apple software update in the regedit, it stills says it can't be removed when I try to install new itunes.
I can't use any of my ipods now. I CAN NOT WAIT for someone to help us with this issue.

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TS1371 itune library.itl cannot open because it can done by newer version

itune library.itl cannot open because it can done by newer version

your in Quicktime discussion, try the folks in the iTunes they might help

HT1495 My itunes won't update and I can't delete old version so that I can download the newer version.

I can't update iTunes and I can't delete the old version so that I can download the newer version. Help!

Do you get an error message when you try to uninstall iTunes? If so, what does it say? (Precise text, please.)

Can anyone tell me why I can't update my itunes on my p.c? I get a message saying: the feature you are trying to use is on a net work resource that is unavailable.   Tried uploading from websit, get msg can't delete old version.

I need some serious help!
I have been trying to update my itunes to version 10.7 and my Quicktime to version 7.7.3!
Having no luck!
So I tried selecting repair software on all of the Apple applications and they seem to have worked.
Then I selected look for upgrades on my itunes (Help) main screen
It said their were two updates -   Itunes 10.7   and Quicktime 7.7.3
I selected the option to update and the .exe files were loaded to my Windows 7 p.c.
However after part of the Itune update completed a message came up on the screen
saying   "The feature you are trying to use is on a net work resource that is unavailable.
O.k.
I then went to the itunes website and tried again. This time it checked my system the process seemed to be working and all of a sudden I got a message saying my old itunes programs could not be removed and or deleted. So I tried to delete my old version myself without success it won't let me.
I've run out of options and am not completely fustrated.
I have itunes on my desktop, my iphone4, my ipod and in my car.
Anyone have any clue how I can resolve this problem?
Chris Lane
<Email Edited by Host>

However after part of the Itune update completed a message came up on the screen
saying   "The feature you are trying to use is on a net work resource that is unavailable.
Which particular .msi file does the message go on to say cannot be found? (Several different .msi files might be mentioned in this context: itunes.msi, bonjour.msi, AppleSoftwareUpdate.msi, etc.)

Can't delete old version of itunes for xp

When downloading the updated version of itunes,the installations stops and windows installer pops up. How can I locate itunes.msi. unable to to delete the old version of itunes.

These sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

My iPhone 4 is stuck in recovery mode after I tried to update it, & itunes won't let me restore my phone! Help?

So after trying to update my phone to ios7, it got stuck in recovery mode. I tried plugging it into my computer and itunes, and itunes recognizes that an iphone is plugged in. TThen when I click "restore my iphone", it says on itunes that it is in the process of restoring my iphone. An apple with a loading bar would pop up on my phone and then the loading bar would fill up, and then I would get an error message on my computer saying "Could not restore iphone, Error 2117" or something along those lines. I didn't have the new itunes, so I brought my itunes up to date. Now that I have the new itunes, I tried restoring the phone again. This time, when I plug in the phone, the computer recognizes it and says that its restoring my phone, but the my iphone was still stuck on the screen for recovery mode (white usb pointing at the itunes logo). Does anyone know how I could restore my phone? :/

This reply isn't to shorty2006, that post was awhile ago. This is for everyone that updates itunes and gets an error that their phone is now in Recovery mode.
I've been researching all night and even thought about downloading several different things that were suppose to get my phone out of "Recovery" mode. Then I thought about taking my phone to the Apple store after work tomorrow. I then found this blog and read coltonkj's entry and tada! I took a big breath and hit "restore". It worked, it put me back to the page where you can select to restore the last back-up. Shooooo!!!!
Thank you coltonkj !!!!!!!!!!!!!!!!!

I'm downloading a song but iTunes won't let me. What can I do to download the song?

It always says "unable to download song at this time. Download error." What can I do to download the song?

You can try contacting the store support staff at http://www.apple.com/emea/support/itunes/contact.html for help.

Can't delete old version of itunes, can't find itunes.msi file

i am trying to update my windows and quick time, i have tried restarting my computer at an earlier date and removing itunes from the add and remove programs option. i have read older posts regarding the microsoft untility cleaup tool and it no longer exists.

These sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Can't install update, uninstall iTunes, all to do with can't locate iTunes64.msi

Everything I have tried ends with can't find iTunes64.msi - I can't update my version of iTunes (11.1.0.126), uninstall my current iTunes per help info on Support, Install a new version because it can't uninstall old version because it can't find iTunes64.msi. I have located it in two places. First, the place the installer tells me that it can't fined it. Second, another place, but when I put that location in the "browse" field the installer tells me it still can't locate it. and finally, the file itself appears in the search field but I get the same response from the installer, It can't locate the file. Any Help Please!!!

What did you do to fix the problem?

How to update Ipad 2 from IOS 4.3.5 to IOS 5. Itunes won't let me do it because it keeps showing error messages asking me to check if my network is active.

how to update Ipad 2 from IOS 4.3.5 to IOS 5? Itunes won't let me do it because it keeps showing error messages asking me to check if my network is active.

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 7.1.2. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
You can no longer update to iOS 6.x, or down grade the iOS.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and antivirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 7.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
How to Upgrade to iOS 7
The iOS 7.0 update requires around 2.5 GB of storage space, so if your iPad is almost full, you may need to clear up some space. You can check your available space in Settings -> General -> Usage.
There are two ways to upgrade to iOS 7: You can use your Wi-Fi connection, or you can connect your iPad to your PC and update through iTunes. We'll go over each method.
To upgrade using Wi-Fi:
Note: If your iPad's battery is under 50%, you will want to plug it into your charger while performing the update.
Go into the iPad's Settings.
Locate and tap "General" from the menu on the left.
The second option from the top is "Software Update". Tap this to move into the update settings.
Tap "Download and Install". This will start the upgrade, which will take several minutes and will reboot your iPad during the process. If the Download and Install button is grayed out, trying clearing up some space. The space required by the update is mostly temporary, so you should gain most of it back after iOS 7 is installed.
Once the update is installed, you may have to run through the initial steps of setting up your iPad again. This is to account for new features and settings.
To upgrade using iTunes:
First, connect your iPad to your PC or Mac using the cable provided when you purchased your device. This will allow iTunes to communicate with your iPad.
You will also need the latest version of iTunes. Don't worry, you will be prompted to download the latest version when you launch iTunes. Once it installs, you may be asked to setup iCloud by logging into your iTunes account. If you have a Mac, you may be prompted on whether or not you want to enable the Find my Mac feature.
Now you are ready to begin the process:
If you upgraded iTunes earlier, go ahead and launch it. (For many, it will launch automatically when you plug in your iPad.)
Once iTunes is launched, it should automatically detect that a new version of the operating system exists and prompt you to upgrade to it. Choose Cancel. Before updating, you will want to manually sync your iPad to make sure everything is up to date.
After canceling the dialog box, iTunes should automatically sync with your iPad.
If iTunes doesn't automatically sync, you can manually do it by selecting your iPad within iTunes, clicking on the File menu and choosing Sync iPad from the list.
After your iPad has been synced to iTunes, select your iPad within iTunes. You can find it on the left side menu under Devices.
From the iPad screen, click on the Update button.
After verifying that you want to update your iPad, the process will begin. It takes a few minutes to update the operating system during which time your iPad may reboot a few times.
After updating, you may be asked a few questions when your device finally boots back up. This is to account for new settings and features.
 Cheers, Tom

Changed apple ID now itunes won't let me download updates

changed apple ID now itunes won't let me download updates. It wants me to buy them again. How do I get itunes to recognize me.

Put in a request for another verification e-mail to be sent to you.
Start here, change your country if necessary and go to manage your account.

HT1338 My iTunes won't let me connect my iPhone because it says I need an updated iTunes, but when I try to download the new iTunes, it says that my Mac software (10.5.8) is too old. However, there are no software updates available. What can I do?

My iTunes won't let me connect my iPhone because it says I need an updated iTunes, but when I try to download the new iTunes, it says that my Mac software (10.5.8) is too old. However, there are no software updates available. What can I do?

It depends on what iPhone you have.
If it's an iPhone 4S or earlier, click here.
If it's an iPhone 5, you need to buy a Mac OS X 10.6 DVD, and that requires an Intel Mac with at least 1GB RAM.
(73384)

Took delivery of imac yesterday with pre-installed Pages, Numbers and Keynote. App store says they need updating but won't let me because I've never owned the major version of the software. I have paid like anyone else, so why can't I update?

Took delivery of imac yesterday with pre-installed Pages, Numbers and Keynote. App store says they need updating but won't let me because I've never owned the major version of the software. I have paid like anyone else, so why can't I update?

You must be signed into the Apple Store with your Apple ID or it won't work.
and
How to deal with a 100 Store Error:
Try here > Mac App Store: "An unknown error occurred (100)" when purchasing
If that doesn't help, open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here;
~/Library/Caches/com.apple.appstore/Cache.db
Click Go
Move the Cache.db file to the Trash.
Now here:
~/Library/Preferences/
Click Go
Move these files from the Preferences folder to the Trash.
com.apple.appstore.plist
com.apple.storeagent.pllist
Now here:
~/Library/Cookies
Click Go
Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Empty the Trash, try the App Store.

HT4623 I have an iPhone 5. I've downloaded the iOS 7 update but it won't let me install it. Is anyone ells having this problem and what can I do?

I have an iPhone 5. I've downloaded the iOS 7 update but it won't let me install it. Is anyone ells having this problem and what can I do??

I imagine a ton of people are attempting to download it right now. Simple patience, maybe keep trying, and if possible, try a little later. Think of it as all those people lining up at Apple Stores + about a million more.

HT201210 Itunes update failed to install and now Itunes won't run

Itunes update failed to install and now Itunes won't run

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features(Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2

Install update of itunes -won't let me because it can't delet old version

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