Install/Wizard Failure

Hi. 
I get the same message using the install disk and using the download.  "The wizard was interrupted before BlackBerry Desktop Software could be completely installed.  Your system has not been modified.  To complete installation at another time, please run setup again."  I've tried rebooting(restarting and powering down) and then trying the install again.  I can't get pass this message.  Any help or insight would be greatly appreciated.
Thanks!

Hello alktriogrl. Take a look at this KB article to see if the suggestions helped
http://www.blackberry.com/btsc/KB04384
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