Installati​on of Palm Tungten T3 Desktop SW freezes on Windows XP SP3

Question

Had Palm software installed from my use of Tungsten E.  It died, so bought a T3, but running its install program (as the Administrator) results in the screen freezing with the progress bar about 90% done.  Have to bring up Task Manager to kill the install program if I want to switch users or shut down the PC.  Attempting a 2nd install and get the "3 choices" (Modify?, Repair, Remove) dialog.  Choosing "Remove" and the install program freezes with progress bar at 98 - 100.  Next tried removing C:\Palm folder and any references to "Palm*" or "U.S.Robotics" in registry for HKEY_CURRENT_USER\Software and HKEY_LOCAL_MACHINE.  
I have also tried re-registering the IDRIVER.EXE as mentioned in article:  "1607: Unable to Install Installshield Scripting Runtime
Article ID: 20727 available at http://kb.palm.com/wps/portal/kb/common/article/20​727_en.html, this even though I have *not* encountered the 1607 error.  Also tried running directly the Setup.exe located in "E:\Palm Desktop" (where E: = CD Rom drive) directly (its version being 7.4.262.0).  All the files at the root of the CD and in the Palm Desktop drive are dated 10/15/2003.
I am running Windows XP + SP3, although haven't updated with any fixes since then.  Still have IE 6.0 installed (I mainly use FF).
Any insights appreciated as to what is blocking this software from installing, or even some way to identify what is happening when it freezes.
Post relates to: Tungsten T3

Answer 1

Tried the 3 things in http://kb.palm.com/wps/portal/kb/common/article/39​671_en.html
The first 2 items did not change the "freeze" behavior.
The 3rd item was interesting in that I did *not* find the folder "C4350F2398E4D9642B4420EB18230BF0".
This obviously means something:  perhaps, since the essence of this third item seemed to be *deleting* anything with the name "C4350F2398E4D9642B4420EB18230BF0", I would seem to already be in the state that item 3 wants to arrive at?
Have found the following interesting things:
  A.  Since clicking the [Cancel] button does nothing, I choose the [Shutdown], to which I usually get a message stating that "IDriver.exe" is not responding and do I want to shut it down (which I proceed to do).  The machine never does shut down, and I have to use the power button to turn the computer off.
  B.  After performing item A, and starting up the computer, I find that I can start the Palm Desktop just fine.  I can't vouch for the stability, as I don't do anything more, for I want to get a successful install so my old Palm data will appear in the application.
For what it's worth (&as a refresher):
  1.  I am using the Microsoft Windows Uninstall Utility to delete the "Palm" application, not Add/Remove Programs.
  2.  Always install using an account with Administrator access.
  3.  I generally turn off my Firewall (ZoneAlarm) and "SpytBot Search & Destroy" (first disconnecting my internet cable).
  4.  Installing just the Palm Desktop as running the "Setup.exe" found in the "Palm Desktop" folder (either on the CD or, more frequently, from the hard drive where I made a copy).
Message Edited by Dan_Aquinas on 09-16-2009 03:19 PM