Installation Acrobat XI Pro fails - solved

Hello.
Just to let you know: Installing Acrobat XI Pro from Creative Cloud failed on Windows 7. Other programs like Photoshop installed fine, though.
Checking the previously installed programs there was "Adobe PDF creation Add-On XI" which came with a test version of FrameMaker 12. After uninstalling the Add-On, Acrobat XI could be installed.

Hi Guido ,
That sounds perfect.
Stay well .
Regards
Sukrit Dhingra

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Have Acrobat XI Std, installation of Acrobat XI Pro fails, version incompatibility

Running Windows 7 Pro on work Thinkpad.
Trial version of Acrobat XI Pro as of Dec 4, 2014 is 11.0.07
Licensed version of installed Acrobat XI Std is 11.0.09
Installer downloads, but when the splash panel displays and I press Next, I get the message that a more functional version is available and it bails.
Obvious why the error occurred. Makes me wonder if Pro features are hidden inside Std, the way IBM used to take the DP Manager out to lunch while the CE flipped a switch for more MIPS upgrade. ;-)
I simply want to check out the multi-media features before committing to upgrade.
Will try using another computer, thought you would like to know about the problem.

Sadly you cannot run Acrobat Standard and Acrobat Pro at the same time. The message is rather the wrong way round but basically a hint in the right direction.
You would need to uninstall Acrobat Standard. Be sure you have EVERYTHING you need to reinstall including disks and serial numbers before considering this!

Acrobat 9 Pro Fails to install

I am trying to re-install Acrobat 9 Pro onto an iMac 2.16 GHz Intel Core 2 Duo machine with 3 GB RAM. The computer is already running without any problem Acrobat 8 Pro but I want to install the new version. I copy the files across to the Applications folder and then open the application, but it fails soon after launching. I do not reach the point of getting to enter any information - it simply crashes every time. I have tried to delete various preference files but to no avail.
A critical point is that the software was running successfully PRIOR to my having to reinstall the system software. All the other software on the computer still works fine, including Adobe Photoshop, Illustrator and (as I said) Acrobat 8 Pro. I cannot find what is wrong but a colleague at work suggested I needed to delete all the files related to the previous installation of Acrobat 9 (prior to the system reinstall). Trouble is it is difficult to identify what all these files are. I have used the Uninstall application to remove the obvious files and then tried again to install the software to no avail.
I would appreciate some advice on how to solve this. It is annoying having paid for the new version of the software only to find I cannot install it on the machine. I am sure there is some left over file that was corrupted when my system software crashed and needed reinstallation, but I cannot identify what it (or they) is (are).
I have already spent probably close to 6 hours on this and it is driving me nuts. HELP.
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A/Professor Greg Skilleter
University of Queensland

Sorry - very slopy of me in the original post. I am running 10.5.8. The problems started when I had to downgrade from 10.6. I was getting critical kernal panics 4-5 times a day (black screen of death) since installing 10.6 and I could not continue. Numerous applications would simply crash for no reason. Thje operating I had to reinstall was 10.5 and then I ran the updates to bring it uip to 10.5.8.
I have run all of the patches: 910, 911. 912 and 913 on the application and it still will not install.
I am installing a volume license version - you drag the entire folder across to the applications and the first time you launch the application it then runs the installation routine. Mine is crashing soon after it starts.
Greg

Acrobat XI Pro fails with a fall back error on Win 7 and 8

I have been trying for a month to install acrobat XI pro on both win 7 & 8 machines with no success. They get to within 5 sec of finishing and fail with no error code just a message the something interrupted the installation and it was performing a roll back. I have tried this on a new machine with no adobe products installed as well as a machine I am upgrading from Acrobat x pro to Acrobat XI pro.
I have spent hours on the phone with Adobe with no solution, I have searched the Internet and find many people experiencing the same problem but nowhere is there a solution.
I need the product for business and am about at whit's end. Can anyone help? Is there a solution?
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I and many other people have successfully installed in Win 7 and Win 8 without issue, so something specific with your system is the cause. Run the Acrobat cleaner to remove anything left over from previous attempts.
Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Then make sure that all extraneous software is turned off. No virus or spyware protection, nothing running in the background that you don't need to have running. I haven't tried in Windows 8, but in Windows 7:
click on the start menu
in the Search panel type: msconfig
See if you can install during a Safe boot. If something is necessary for installation that is not available during a Safe boot,
then look Startup Processes and turn off what you can, reboot and try again.

Interrupted Installation - Acrobat XI Pro - Windows 8 (x64)

Hi -
I am attempting to install a trial version of Acrobat XI Pro on a Windows 8 (x64). I use the Adobe Download Assistant to download the files and initiate installation (choosing to save the files to my desktop). I choose "use trial or subscription" and the installation wizard begins; however, each and every time the wizard ends up "rolling back" and ending with a message that the installation was interrupted. It does not indicate what the interruption was, so I cannot figure out how to solve the issue.
Other possibly important info:
- running Bitdefender Internet Security
- have already run the acrobat cleaner tool to ensure any partial installs have been removed
**new development: I can no longer get past the Use Trial or Subscription / I have a serial number screen.

Yeah, you botched your activation. Nothing you can do at this point. It will only ever work if you buy it (ignoring your technical issues for the time being).
Mylenium

Update 9.0.2 to Acrobat 9 Pro fails to install

Am trying to update Adobe Acrobat 9 Pro, and the update fails to install

Normally you would do the updates from the Help>Updates menu from within Acrobat. Sometimes the server has issue or other problems come up and the updates do not work for some reason. The current level of AA 9 is 9.5.5. To do the updates manually, go to http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows (similar for MAC, but you did not state the OS), download from the latest to the earliest. The reason for this order is to note with each update the previous update that is needed. Then install the updates in order. You only have to reboot after the last update.

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I use Acrobat 10 Pro and wanted to combine a number of pdf-files to one big file.
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Hi thandman,
Acrobat 8 is not certified for Win 7 64 bit, so this may just be the first issue you will encounter.
Hope this helps,
Dimitri
WindJack Solutions
www.pdfscripting.com
www.windjack.com

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We had to reinstall Adobe CS4 on a workstation. Acrobat 9 pro was installed as part of this. Acrobat 9 worked for a couple of days and now it fails to launch.
We attempted to fix the install, that did not work.
We attempted to reinstall and received 2 separate messages.
1-Acrobat is running
2-Speed Launcher is running.
Any help is greatly appreciated.

To download Acrobat 9 Professional :
Go to the web page : http://www.adobe.com/cfusion/tdrc/index.cfm?product=acrobat_pro&loc=en
Login with your Adobe ID and Password. Now instead of clicking on the download button copy and paste the following link on the address bar and hit enter :http://trials2.adobe.com/Applications/Acrobat/APRO/9/trials/AcroPro90_ efg.exe
This is the direct download link for Acrobat 9.
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Windows XP SP3.
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Thank you in advance!

Went backwards through the forum topics until I found a similar post with this solution http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html
Now Acrobat X launches correctly.

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I try to download a trial of Acrobat XI Pro. It starts downloading CS6 - over and over. Then it decides to try Elements 13. Then I decide to accept the CS6 downloads. It is an incomplete download, even though it claims to be "complete." I am using Firefox. What is wrong with Adobe's downloads? Have tried this way too many times. Why should a download be such a problem at Adobe?

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

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Bonsoir,
Installation interrompue d'Acrobat XI Pro avec erreur 1603 de noter dans le journal d'installation.
J'ai fais une mise à jour des pilotes, effectué une nouvelle installation de Seven 64 bits.
Rien n'y fait; Pouvez-vous m'aider ?
Dans l'attente.
Cordialement.

Bonsoir,
Ok je les contacte.
Pour info j'ai réussi une capture d'écran du répoertoire créé lors de l'installation avant que l'installateur stoppe et supprime fichiers et répertoire.
Cordialement

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I've been running Win 7 64 bit with near flawless results for some time now. This morning I made a pdf via ID but couldn't get Acrobat to open it up. I tried other, older pdfs with no luck. Double clicking on Acrobat X Pro gets me no where except the message that you see in my subject line.
I'll mention too that my Adobe updater updated an obscure Adobe program this morning and I'm wondering if that had something to do with it? Is there a way to find and roll back that update?
I've got work to do! Any suggestions?

Sounds like the update is your problem. Try going to the control panel -- programs and features -- and do a repair to Acrobat.

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Bonjour, j'avais installé la suite adobe CS5 et acrobat 9 pro sur mon ordinateur mac. J'ai acheté un nouvel ordinateur et j'ai donc voulu transférér les licences sur mon nouvel ordinateur. le transfert a bien fonctionné pour la CS5 design premium mais je ne parviens pas à trouver le lien pour télécharger acrobat 9 pro... il n'y a pas de lien pour les mac. il est question de télécharger une version de remplacement (version plus récente) or j'ai téléchargé acrobat X pro et ma licence ne pase pas avec cette version. Que dois-je faire?@

See if the trial version linked on the page below works out for you...
You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

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After installing the update ACROBAT X PRO does not work correctly

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Here is a copy of the error message:
The registry key listed there cannot be found in the registry.
Acrobat X PRO, version 10.1.6. Windows 7 Ultimate, version 6.1, build 7601, service pack 1.

Hi Amorphosa2,
Please refer the kb: http://helpx.adobe.com/acrobat/kb/error-1402-error-1406-acrobat.html .
Regards,
Romit Sinha

Installation Acrobat XI Pro fails - solved

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