Installation asks for a qualifying product?

I have installed Acrobat XI Pro, when I enter the serial number it keeps saying that the serial number is correct but that it is not being used with a qualifying product. I have tried all the ones on the list to no avail, anybody help?

If you purchased an upgrade you will get asked for information about a qualifying product (the version you are upgrading from that qualifies you to use install/use the upgrade).  It is possibly asking you for the serial number for that product to confirm eligibility for the upgrade.

Similar Messages

  • Downloading Acrobat XI(Upgarde Acrobat install asking for previous qualifying serial number)

    I've just downloaded Acrobat XI and it is telling me that the serial number is not for a qualifying product. The drop down does not list Acrobat XI as an option.  How can I complete this download? 

    Hi bjohnsmiller,
    Welcome to Adobe Forum,
    I did check the order of Acrobat 11 standard purchased last year. It is an upgrade, When an upgrade is installed, it asks for previous qualifying serial number to complete the installation.
    Incase you do not have the previous qualifying serial number then you can :-
    1. Return the product (if within 30 days of purchase) & buy a full version
    2. Incase the purchase is more than 30 days old purchase, you can contact Adobe support http://adobe.ly/yxj0t6 as you will assisted to install with exception granted to you.
    Hope it helps you. Please inbox me privately with your call back number to assists you. Please mark this post correct or helpful if you find the information helpful. We value your opinion.
    Regards,
    Rajshree

  • "The serial number is not for a qualifying product. Please try another"

    I purchased, downloaded, install and am using successfully
    ADOBE ACROBAT XI PRO
    Version (11.0.07)
    Installed 12.02.14
    Purchased 12.02.14
    Adobe Acrobat XI Pro (Windows, English)
    I have tried unsuccessfully to register 6+ times
    I receive the message:
    The SN is not recognized (error statement= "The serial number is not for a qualifying product. Please try another")
    I have a total of about 5 sessions that amounts to about one hour trying to solve a problem, navigating your website, going into endless cycles, and have noticed there is no way to call a phone number to fix a problem.
    Is this the new Adobe Paradigm?
    It appears to be an administrative problem with Adobe
    What is the fix?
    Please advise

    The message means that you have an upgrade license. You just need to prove you are eligible by entering the serial number of the Acrobat 9 or X license that you have - that is the "qualifying" product. It is not asking you to enter the Acrobat XI license again, you already did that.

  • CAnnot upgrade serial number after download. 'This serial number is not for a qualifying product'. Trying to upgrade from ACS 5.5 Design Premium to ACS 6 Design Standard

    Cannot upgrade serial number after download. 'This serial number is not for a qualifying product'. Trying to upgrade from ACS 5.5 Design Premium to ACS 6 Design Standard

    start the installation of design premium cs5.5 just to make sure you're using the correct serial number.  once your serial number is accepted you'll see a screen giving you the option to install none, some or all of the cs5.5 programs.  at that point you can quit and not install anything having verified your cs5.5 serial number if you want nothing cs5.5 on your computer.
    on the other hand, if your cs5.5 serial number is not accepted, you'll pinpoint the problem.
    or, if your cs5.5 number is accepted, you could install a cs5.5 program and then install cs6.  it should recognize you have a cs5.5 program installed and NOT prompt you for you cs5.5 serial number allowing you to continue with your cs6 installation.

  • Serial Number is not for a qualifying product

    Hello!
    I just purchased a new Windows 8 laptop on which I want to load my existing copy of CS6 (I have the CD). I deactivated it on my old computer and tried to load it on my new one.  I'm receiving the following error message:
    This serial number is not for a qualifying product. Please try another.
    The only CS6 in the list of products to choose from is Adobe Photoshop CS6 Extended and prior versions.
    I verifed under my account on the adobe site that I had registered my copy of CS6.  I'm really not sure what else to do but at this point I'm lost without my Photoshop!!! 
    Thank you for your assistance!
    --AKrubygal

    Apart from contacting customer service maybe this Forum might be a better fit:
    http://forums.adobe.com/community/download_install_setup

  • Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell

    I am trying to open a .indd file.  I am running Adobe InDesign CS5.  I got an error that plugins need to be updated.  When I try to install the updates, I get the error that says: "Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell..."  
    Can someone please help me with what I need to do to be able to open .indd files?
    Thanks,
    Nick

    Those files were created in a later version of InDesign. Have the person that created them save them back via IDML or you’ll need to upgrade.

  • Upgrading to CS6 returns: "This serial number is not for a qualifying product"

    I have CS5 and have been using it for about 2 years. The Serial number for CS5 it is registered to my adobe id.
    So i decided to upgrade to CS6 today. I then registered that to my adobe id as well.
    When i open CS6 and enter my new serial number, it tells me:
    Serial Number you provided is valid, but a qualifying product could not be found on this computer
    Which is strange because CS5 is currently installed and running on this computer
    So it then prompts me to select a previous product that I own and enter the serial number for that. So I select CS5 and enter the serial number for my CS5 license.
    However, it then tells me: "This serial number is not for a qualifying product. Please try another"
    But it doesn't tell may any further details. I.e. Why is it not valid?
    Can you help?
    Thanks!

    Brazzers234 is the serial number for CS5 also an upgrade?  The upgrade process is looking for a full version serial number.  You can determine what type of serial number is registered under your account at http://www.adobe.com/.  For additional details please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
    If you have verified that the CS5 serial number is a full version serial number or your previous full version serial number is still not accepted then please contact our support team directly at Contact Customer Care to verify the validity of the previous version serial number.

  • Problem with third party installer asking for restart

    Hello,
    I have a problem with software installers (not from AppStore) asking for restart (soundflower, M-Audio soundcard driver…). Gatekeeper is disabled, all is working perfectly but at the end I have a "l'installation a échoué" (installation failed) with a yellow triangle. I try to make a safe boot, make a new admin account, repair permissions… But no way!
    It appends only with software installer asking for restart. Any idea?
    Thank you

    Yosemite and third party SSDs not friends.  Do an Internet search for details.
    I recommend that you consider reverting back to Mavericks or earlier if you wish to use your SSD.
    Ciao.

  • Creative Suite 5.5 re-install; serial number not for a qualifying product

    I have recently rebuilt my computer and need to re-install my creative suite 5.5 software. However when i do it gives me the error that the serial number is not for a qualifying product. I attempted to reslove via CS chat but was unable to get assitance due to it being "outdated". Any help would be appreciated!

    I attempted to reslove via CS chat but was unable to get assitance due to it being "outdated".
    In so many words: That's BS. Only support can look into the customer database and they have to sort it out. Contact them again, escalate the case to the next level until you get someone qualified enough to resolve your issue.
    Mylenium

  • Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5.

    I would like to install Creative Suite 5.5 on my new work computer and i erased the programm from another work pc. But while installing the programm on a new computer i get the error message: Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5. Do you know how i can solve this problem so I can install the sorfware? Greets.

    Please check this kb article.
    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    Regards,
    Devendra

  • Why isn't the installation asking for disk 2

    why isnt the installation asking for disk 2.  I have loaded disk 1 for photo shop 10 elements and the NEXT button takes me to a program maintenance screen where I am told if I proceed with the NEXT button the only indicated action is  Remove Adobe Photoshop Elements 10 from your computer.  The header on the screen is still Adobe Photoshop Elements 10 - Setup.  I have photoshop 9 on my computer.

    It will only request Disc 2 if you have requested to install the Premiere Elements 10 trial.  If you do not wish to install the trial there is no need to insert disc 2.

  • Serial number not for a qualifying product?

    I recently upgraded to CS6 Production Premium from PP CS5.5.  I'm running the programs but everytime I open one of the programs in the suite I get this message: Serial Number Upgrade "serial number you provided is valid, but a qualifying production could not be found on this computer."  I then choose Production Premium CS5.5 from the product list and enter my serial and then I get "this serial number is not for a qualifying product.  Please try another."  I quit the adobe registration program and I can still use my CS6 programs but it constantly pops up. 

    I've seen this sometimes when the languages do not match, between the earlier and the new product. Could you verify that you selected the correct language.
    Also have a look at the following document: http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html. It'll probably help you figure out how to resolve the issue.

  • "Error This serial number is not for a qualifying product"

    I own The creative suite 5 production premium. I have upgraded my computer before and never had this problem. I recently upgraded computers and i can not install onto my new computer. disk 1 works fine. it then says to insert disk 2 to continue. I insert disc 2 and push continue. it takes approx. 2 seconds and says to insert disc 3 to continue. I insert disc 3 and hit continue. approx 2 seconds and it errors out. Help?

    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

  • This serial number is not for a qualifying product. Please try another.

    I have the error "This serial number is not for a qualifying product. Please try another." I am trying to re-download software, which I thought I did so successfully until I needed to open a pdf and the "serial number upgrade" box opened and is telling me that the serial number from a business purchase is not for a qualifying product. Steps to get Acrobat X Standard on my computer?

    Your message indicates that you are trying to upgrade from one Acrobat version to another.  You will need both serial numbers for the original (qualifying) product, as well as the new (upgraded) product.
    [topic moved to Acrobat forum]

  • Not for a qualifying product?

    I get the msg 'this serial number is not for a qualifying product' when i enter the serial number for my CS3 when trying to upgrade to CS6

    bluedre@87 I would recommend contacting our support team as they can verify the serial number you are using.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

Maybe you are looking for

  • Mozilla firefox won't open it comes up with mozilla crash reporter before the browser opens

    I cannot open the browser at all everytime I try and open it it comes up with crash reporter and then the browser doesn't open at all. I cannot open it in safe mode either as when I try and press shift while opening it it doesn't even come up with an

  • A query regarding CDC

    I have setup CDC on around 80 source tables to capture before and after values. For data versioning purposes, I want to put a label/marker on CDC tables at a logical breakpoint. so I want to have a entry in CDC table when there is no change in the so

  • Tlisten resolve incorrect IP add on Clustered Servers

    Hi All, I am having a problem in deploying Tuxedo v6.5, as a stand alone application, on a pair of MS NT 4 clustered servers. The problem is when starting tlisten process using standard command "tlisten -l //HOSTNAME:12345", tlisten picks up a differ

  • Firefox does not start after upgrade to v35

    I updated my browser to v35.0.1 and it seems to go through the installation process, but I cannot open the browser. I see that the installation created shortcuts on the desktop and taskbar, but when I click on those, nothing happens. And I did not se

  • Prog analysis

    Hai Need solution for the following scenarios:- 1) by seeing the Project Planning board - Bar chart /gantt chart can see that project is in progress or getting delayed . This is again based on confirming the actual with respect to planned only. In th