Installation bug - login pane stuck with spinning wheel

The dual 2GHz G5 PowerMac is stuck with the spinning wheel of death on the login pane after the restart post installation from dvd.
No login possible, never was since the install process.
The computer is accessible and seems to run fine when connected to from the network.
Any idea anyone?

'safe boot' just doesn't change a thing
the mouse cursor stay normal until it is moved over one of the user-icons on the login pane, and then the spinning-wheel takes over
I can connect with different users from the network using AppleTalk
the computer seems to otherwise be running in the background...
removed the preferences from the login pane using remote computer
restarted, same problem

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Macbook air stuck with spinning wheel on power up

macbook air stuck with spinning wheel on power up

For a gray screen with a spinning wheel here are the procedures to follow.
http://support.apple.com/kb/TS2570
This often indicates a failed drive. Hope not.

Stuck at boot with spinning wheel for hours

Hello,
Yesterday I made a partition and cloned my Snow Leopard in order to see if Lion worked with the software I have.
I then booted to my "backup Snow Leopard" partition and upgraded to Lion but for some reason I'm stuck with spinning wheel for hours when doing the first restart. According from the install.log it seems that the install (upgrade) was done properly.
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: @(#)PROGRAM:Install PROJECT:Install-596.1
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: @(#)PROGRAM:IA PROJECT:InstallAssistant-197
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Hardware: MacBookPro4,1 @ 2.50 GHz (x 2), 3072 MB RAM
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Running OS Build: Mac OS X 10.6.8 (10K540)
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: TMPDIR=/var/folders/xR/xR+k4jQ-FzmBYLLAvxRwpU+++TI/-Tmp-/
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: SHELL=/bin/bash
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: HOME=/Users/xxxxxxxxx
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: USER=xxxxxxxxx
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: LOGNAME=xxxxxxxxx
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: DISPLAY=/tmp/launch-81peVa/org.x:0
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: SSH_AUTH_SOCK=/tmp/launch-7ZEpMo/Listeners
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: Apple_PubSub_Socket_Render=/tmp/launch-Jxp1Tt/Render
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: COMMAND_MODE=unix2003
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0
Jul 21 00:06:34 xxxxx Install Mac OS X Lion[290]: Using distribution archive from /Applications/Install Mac OS X Lion.app/Contents/SharedSupport/OSInstall.mpkg
Jul 21 00:06:34 xxxxx Install Mac OS X Lion[290]: Configuring products from SharedSupport folder
Jul 21 00:06:34 xxxxx Install Mac OS X Lion[290]: Using product <OSInstallDVDProduct> based on media at /Applications/Install Mac OS X Lion.app/Contents/SharedSupport at distance 5
Jul 21 00:06:34 xxxxx Install Mac OS X Lion[290]: Using product <OSInstallESDProduct> based on distribution at /Applications/Install Mac OS X Lion.app/Contents/SharedSupport/OSInstall.mpkg at distance 5
Jul 21 00:06:34 xxxxx Install Mac OS X Lion[290]: Checking Software Update catalog URL http://swscan.apple.com/content/catalogs/others/index-lion-snowleopard-leopard.m erged-1.sucatalog
Jul 21 00:06:35 xxxxx Install Mac OS X Lion[290]: No available package ref for compatibility update. Ignoring.
Jul 21 00:06:50: --- last message repeated 2 times ---
Jul 21 00:06:50 xxxxx Install Mac OS X Lion[290]: Using product <OSSoftwareUpdateCatalogProduct> from product keys 11A511_ServerEssentials at distance 25
Jul 21 00:07:11 xxxxx Install Mac OS X Lion[290]: diskUnmounted: disk0s2
Jul 21 00:07:11 xxxxx Install Mac OS X Lion[290]: diskUnmounted: disk0s3
Jul 21 00:07:11 xxxxx Install Mac OS X Lion[290]: diskUnmounted: disk0s5
Jul 21 00:07:11 xxxxx Install Mac OS X Lion[290]: diskEjected: disk0s5
Jul 21 00:07:12 xxxxx Install Mac OS X Lion[290]: diskMounted: disk0s2
Jul 21 00:07:13 xxxxx Install Mac OS X Lion[290]: diskMounted: disk0s3
Jul 21 00:07:44 xxxxx Install Mac OS X Lion[290]: IATool launched
Jul 21 00:07:44 xxxxx Install Mac OS X Lion[290]: Connected to IATool 1c9441c0
Jul 21 00:07:45 xxxxx Install Mac OS X Lion[290]: Preventing machine sleep.
Jul 21 00:07:45 xxxxx Install Mac OS X Lion[290]: Using product IA_PKSecureNetEnabledProduct <file://localhost/Mac%20OS%20X%20Install%20Data/> at distance 5
Jul 21 00:07:45 xxxxx Install Mac OS X Lion[290]: Using mutable product path: /Mac OS X Install Data
Jul 21 00:07:45 xxxxx Install Mac OS X Lion[290]: Retrieving 0 packages (0.000 GB)
Jul 21 00:07:46 xxxxx Install Mac OS X Lion[290]: Verifying InstallMacOSX.pkg/InstallESD.dmg
Jul 21 00:09:19 xxxxx Install Mac OS X Lion[290]: Finished operation queue
Jul 21 00:09:35 xxxxx Install Mac OS X Lion[290]: Extracting files from /Applications/Install Mac OS X Lion.app/Contents/SharedSupport/InstallESD.dmg
Jul 21 00:09:36 xxxxx Install Mac OS X Lion[290]: Extracting Boot Bits from Outer DMG:
Jul 21 00:09:37 xxxxx Install Mac OS X Lion[290]: Copied kernelcache
Jul 21 00:09:37 xxxxx Install Mac OS X Lion[290]: Copied Boot.efi
Jul 21 00:09:37 xxxxx Install Mac OS X Lion[290]: Ejecting disk image
Jul 21 00:09:48 xxxxx Install Mac OS X Lion[290]: Generating the com.apple.Boot.plist file
Jul 21 00:09:48 xxxxx Install Mac OS X Lion[290]: Linking self-contained dmg into mutable product
Jul 21 00:09:48 xxxxx Install Mac OS X Lion[290]: com.apple.Boot.plist: {\n    "Kernel Cache" = "/Mac OS X Install Data/kernelcache";\n    "Kernel Flags" = "container-dmg=file:///Mac%20OS%20X%20Install%20Data/InstallESD.dmg root-dmg=file:///BaseSystem.dmg";\n}
Jul 21 00:09:48 xxxxx Install Mac OS X Lion[290]: Done generating the com.apple.Boot.plist file
Jul 21 00:09:48 xxxxx Install Mac OS X Lion[290]: Blessing / -- /Mac OS X Install Data
Jul 21 00:09:48 xxxxx /Applications/Install Mac OS X Lion.app/Contents/Resources/InstallAssistantTool[321]: Blessing Mount Point:/ Folder:/Mac OS X Install Data plist:com.apple.Boot.plist
Jul 21 00:09:48 xxxxx /Applications/Install Mac OS X Lion.app/Contents/Resources/InstallAssistantTool[321]: ***************************** Setting Startup Disk *****************************
Jul 21 00:09:48 xxxxx /Applications/Install Mac OS X Lion.app/Contents/Resources/InstallAssistantTool[321]: ******           Path: /
Jul 21 00:09:48 xxxxx /Applications/Install Mac OS X Lion.app/Contents/Resources/InstallAssistantTool[321]: ******     Boot Plist: /Mac OS X Install Data/com.apple.Boot.plist
Jul 21 00:09:48 xxxxx /Applications/Install Mac OS X Lion.app/Contents/Resources/InstallAssistantTool[321]: /usr/sbin/bless -setBoot -folder /Mac OS X Install Data -bootefi /Mac OS X Install Data/boot.efi -options config="\Mac OS X Install Data\com.apple.Boot" -label Mac OS X Installer
Jul 21 00:09:49 xxxxx /Applications/Install Mac OS X Lion.app/Contents/Resources/InstallAssistantTool[321]: Bless on / succeeded
Jul 21 00:09:49 xxxxx Install Mac OS X Lion[290]: Restart requested
Jul 21 00:09:50 xxxxx /Applications/Install Mac OS X Lion.app/Contents/Resources/InstallAssistantTool[321]: Lost client connection: exiting
30 seconds after finishing the installation I restart and in verbose mode I get this log (sorry for the lousy quality, with was taken with my mobile).
I've tried everything.
Repaired permissions, disk.
Resetting PRAM, NVRAM, SMC.
I even left the MBP all night in this process to see if there was any progress. No luck.
Tried to enter safe mode but I only get a black screen and a new restart. (Something like PRAM)
What could be causing this?
In the past when I installed Snow Leopard (10.6) I had some issues with my firewire (they stopped working a few months ago).
I needed to boot to safe mode in order to finish the install of SL and remove these files from /System/Library/Extensions
IOFireWireSerialBusProtocolTransport.kext
IOFireWireAVC.kext
IOFireWireFamily.kext
IOFireWireIP.kext
IOFireWireSBP2.kext
Rebooting with this change shows that everything works properly (besides the dead firewire ports).
I don't know if the "spinning wheel" has something to do with my FireWire or Airport (which works fine in SL).. since it got stucked in there.

Finally!! I'm currently using Lion on my MBP.
With the help from members and macrumors I got this solution.
- Installed Snow Leopard on an external drive (by USB)
- Updated that partition to Lion from another macbook (I used macbook white).
After that I cloned the partition (without the FireWire kext files) with Carbon Copy Cloner to my MBP and... voila! :))
I'm replying to your message from Lion. Give it a try! If you don't have another macbook maybe a friend can help you.
I don't know if there's another method but this one is working!

Repeatedly getting stuck on spinning wheel and grey screen, even after multiple re-installs of the OS

Ok, so running Lion on a MacBook, (2010 i think) and the OS got corrupted(stuck on spinning wheel and grey screen on boot)
Tried to repair the disk via disk utility using an install CD, no go, couldn't repair, so, did a clean install.
New install went fine, computer worked for about 3 days and then stuck on the spinning wheel again.
suspecting physical damage to the harddrive, I installed the OS to an external, and booted from there. Worked for a couple days and then stuck on the spinning wheel.
I have repeated the process 5 times now, each time it works for a little and then craps out again.
What's going on?
as a note, when I say it gets stuck on the spinning wheel, I have left it for 12 hours trying to boot to no avail.

The Apple Hardware Test doesn't always detect all errors.
Next time you get the gray screen/spinning wheel, try booting into the Safe Mode to see if it will boot.
Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode
Safe Mode - About
Startup Gray Screen
Startup Issues - Resolve
Startup Issues - Resolve (2)
Startup Issues - Resolve (3)

2012 MB Pro 13" came with Lion - nearly new, second owner. Stopped responding yesterday in the middle of work. Forced quit, booted up single user, ran fsck -fy, mount -us /, reboot. Stuck on grey apple screen with spinning wheel forever now. Please help

2012 MB Pro 13" came with Lion - nearly new, second owner. Stopped responding yesterday in the middle of work. Forced quit; reboot stuck on grey apple screen. Booted as single user; ran fsck -fy; mount -us /; reboot. Still stuck on grey apple screen with spinning wheel.
Any advice please?
Thanks

Run through this list of fixes, your solution is there
Step by Step to fix your Mac

Phone Stuck on blach screen with Spinning Wheel

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I saw somewhere to wait for a flash pf the apple logo on screen every 10 min and reboot but after looking at the screen for 30 min non stop, no apple logo....
Please help because I don't want to change my iphone right now because i'm waiting for the iphone 5....

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My imac is stuck in gray screen with spinning wheel

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Press Shift key on boot and check that the computer starts. Finally, restart

Downloaded OSX Mountain Lion on MacBook now stuck on grey screen with spinning wheel HELP?!?!

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If you are in the US call Apple Customer Support 1-800-767-2775, provide the Serial Number and specifications of the Mac, and for a reasonable fee, they will supply a replacement set of system discs (if available).
The discs will be for the original version of the OS that was pre-installed when the Mac was manufactured.
If you are in another country:
http://support.apple.com/kb/HE57
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http://www.computerworld.com/s/article/9177479/Troubleshoot_the_spinning_beach_b all?taxonomyId=89&pageNumber=1
and also this:
http://www.thexlab.com/faqs/sbbod.html

IMac has gray screen with spinning wheel, but cannot login

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I linked up an external hard drive and installed OSX on it and booted from it. I was able to recover some files, but most I couldn't. I'm currently giving it a one pass erase in the hope (long shot) that a complete pass through the hard drive will show up any faults. Has anyone had this problem and been able to continue using the same hard drive? I really don't relish the thought of having to send it off to be replaced :-/
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Macbook air freezes with spinning wheel

So, my Macbook Air has suddenly started to freeze and leave me with the dreaded spinning wheel of death. Sometimes I get 10mins into a session, and sometimes the freezing will occur as soon as I log in. I have tried to log in in safe mode, but I also get the SWOD here as well! My details are as follows:
Problem description:
freezing with spinning wheel of death
EtreCheck version: 2.1.6 (109)
Report generated January 28, 2015 at 7:52:18 PM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Air (Technical Specifications)
MacBook Air - model: MacBookAir6,2
1 1.7 GHz Intel Core i7 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery Health: Normal - Cycle count 239
Video Information: ℹ️
Intel HD Graphics 5000
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.9.5 (13F34) - Time since boot: 0:23:49
Disk Information: ℹ️
APPLE SSD SM0512F disk0 : (500.28 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.42 GB (358.63 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/VMware Fusion.app
[not loaded] com.vmware.kext.vmci (90.5.7) [Support]
[not loaded] com.vmware.kext.vmioplug.12.1.17 (12.1.17) [Support]
[not loaded] com.vmware.kext.vmnet (0174.73.49) [Support]
[not loaded] com.vmware.kext.vmx86 (0174.73.49) [Support]
[not loaded] com.vmware.kext.vsockets (90.5.7) [Support]
/Applications/VyprVPN.app
[loaded] foo.tap (1.0) [Support]
[loaded] foo.tun (1.0) [Support]
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) [Support]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.0 - SDK 10.9) [Support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.avast.userinit.plist [Support]
[loaded] com.citrix.AuthManager_Mac.plist [Support]
[running] com.citrix.ReceiverHelper.plist [Support]
[running] com.citrix.ServiceRecords.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.avast.init.plist [Support]
[loaded] com.avast.uninstall.plist [Support]
[failed] com.avast.update.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] jp.co.canon.MasterInstaller.plist [Support]
[running] vyprvpnservice.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[invalid?] com.avast.home.userinit.plist [Support]
[loaded] com.facebook.videochat.[redacted].plist [Support]
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
VMware Fusion Start Menu Application (/Applications/VMware Fusion.app/Contents/Library/VMware Fusion Start Menu.app)
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6 [Support]
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]
Flash Player: Version: 16.0.0.296 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Support]
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
JavaAppletPlugin: Version: Java 8 Update 25 Check version
Safari Extensions: ℹ️
wrc [Installed]
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Java [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
      4% WindowServer
      1% fontd
      0% com.avast.daemon
      0% AppleSpell
      0% com.avast.service
Top Processes by Memory: ℹ️
404 MB com.apple.WebKit.WebContent
189 MB Safari
163 MB com.avast.daemon
137 MB com.apple.IconServicesAgent
103 MB ocspd
Virtual Memory Information: ℹ️
3.25 GB Free RAM
3.37 GB Active RAM
1.06 GB Inactive RAM
902 MB Wired RAM
1.20 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Jan 28, 2015, 07:29:04 PM Self test - passed
Any assistance would be greatly appreciated!

When I say the freezing happened suddenly, I can recount to a few occasions over the past couple of weeks where I have been watching netflix and around halfway through the program I was watching, I'd get the SPWOD and need to do a hard reboot. The major issues started this morning which I can't link to the installation or update of any programs. I have managed to update to Yosemite today - however that hasn't fixed the problem. In saying this though, the system has been stable for around the last hour, but I've only opened Safari and no other programs.

MacBook doesnt boot. It shows Apple logo and spinning wheel. Soon it wont go beyond prohibitory sign with spinning wheel

I have a MacBook (Late 2008 edition) having Mac OS X 10.6.8 SnowLeopard OS installed (2 X 512GB RAM, 160 HDD). I copied some mp3 into iTunes library and soon the process got stucked. MacBook was not accepting any command/it seemed to got hanged. Carelessly, I switched the MacBook OFF by pressing the Power button. Now, when it began to boot again, all I hear was some clicking sound from the MacBook (seems HardDrive failure because the sounds seems to be from HardDrive). After few seconds, It showed flashing folder with question mark and it wont go beyond that.
Steps I tried:
1. Resetting NVRAM, PVRAM and SMC.
2. Booting in safe mode.
3. To boot from install DVD (Mac OS X 10.6.3 SnowLeopard).
4. Holding down 'option' button while booting. It shows the "Mac OS X Install DVD" icon but as I click it and press return, it again shows Apple logo with spinning wheel and little later it shows prohibitory sign with spinning wheel. This will now remain for ever and ever.
5. I bought a new 500 GB HardDrive and replaced the old one with this. Now trying to boot with DVD (Mac OS X 10.6.3 SnowLeopard) it again hows Apple logo with spinning wheel and little later it shows prohibitory sign with spinning wheel. This will remain for ever.
Any suggestions to overcome this problem will be highly appreciated and I'll be very grateful for all your help.
Thanking You.

Hi julenawang,
Welcome to Apple Support Communities.
It sounds like your MacBook has a startup issue and you aren't able to reinstall Mac OS X on a new hard disk. The article linked below has a lot of great information and suggestions that will resolve most issues like the one you described.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
I hope this helps.
-Jason

I installed indesign CS5 on new macbook pro and keeps freezing with spinning wheel once the app opens. Is there an issue with OS Mav or font issue or a plist I can pull. All other Adobe products work.

I installed indesign CS5 on new macbook pro and keeps freezing with spinning wheel once the app opens. Is there an issue with OS Mav or font issue or a plist I can pull. All other Adobe products work.

Migration should never be done with any Adobe program.
If you have done Migration, you have to UNINSTALL first (if even possible) and then download Adobe Creative Cloud Cleaner Tool and run that also. When this is done, restart your computer and install the programs from an original Adobe Installer.
Other question is, if your OS is supporting that version. You can try it, it is not officially supported, but it might work.
But CC will work, upgrade to CC2014 (without additional cost), use that as it is better anyway.

10.5.3 update on Mac Pro stuck on spinning wheel

Greetings,
Updated 10.5.3 yesterday on the Mac Pro, update failed, had to restart, restart is stuck on gray screen with spinning wheel. Did verify disk permission, repair disk permissions, reboot no luck, still the spinning wheel appears. Cannot boot in safe mode.
Any suggestions on what do do other than archive and reinstall?
Thanks for any suggestions!

Did verify disk permission, repair disk permissions
Steffi, since you can not boot I will assume you did this from your install DVD under Disk Utility. Go back again and this time run the Disk Repair, if there are any error (red) message run the Repair again. Then check the SMART Status at the bottom of the window, it should say "Verified". Quit DU, reboot, then download the 10.5.3 Combo Update from the Apple site and try it again this time without any peripheral attached.
http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1053comboupdate .html
JG

Frozen iMac with Spinning Wheel

Hi.
iMac Late 2012 OSX 10.9.2.
Fusion Drive 1TB Unused - lots of free space .
Not more then 5 Apps .
Lately when waking the imac from sleep , I have Frozen iMac with Spinning Wheel .
Please see the Console Report .
Any help will be appreciated .
Click to enlarge ...

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Installation bug - login pane stuck with spinning wheel

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