Installation cannot directly upgrade version of iPod Software... Uninstall.

I cannot get iTunes installed! I get an error every time I try... Please uninstall iPod Software but I can't because it's not under program files yet it is still under Add/Remove Programs. When I click uninstall in Add/Remove something quickly pops up that looks like an uninstallation but nothing happens the ipod software is not unsinstalled even if it is there... help?
  Windows XP  
  Windows XP  

I have experienced the same problem and am frustrated in not having found a fix yet. I've sent a message to iTunes since the inability to upgrade the iPod software affects my ability to play purchased music on my iPod. In other words, I can't do it now. if I hear back from iTunes on how to fix it, I'll let you know. Can you please do them same if you get an answer?
Thanks

Similar Messages

  • Installation cannot directly upgrade the version of iPod software found

    As best I can tell this question was asked but not answered:
    Msg. installing iTunes 7.X reads: "The installation cannot directly upgrade the version of iPod software found on this computer. Please uninstall the iPod software and try again." All references to iPod, iTunes, QuickTime removed from Add/Remove, C:Program Files and recycle bin. Got rid of same with Window Cleanup Installer utility whe add/remove did not work.
    So,nothing to uninstall? Can't buy a new iPod since can't load iTunes 7.x and Apple loses sale (and me music)
    Can load iTunes 6.X fine without a problem.
    Thank you.

    Okay.
    Let's try getting an iTunes 7 installer log to the Apple Engineers for a look.
    1. Open a command prompt window. (Start menu -> Run. Type in "cmd". Hit return.)
    2. Drag and drop iTunesSetup.exe onto the window so that the full pathname of the file is at the command line prompt.
    3. Type in a space, then the following line:
    /l*v C:\log.txt
    4. Hit return.
    5. The installer will create a log file:
    C:\log.txt
    Find that file and send it as an attachment to this email address.
    in the email to Roy, be sure to include the following information:
    - A link to the thread on Apple Discussions where the issue is being discussed
    - The username you are using in the thread
    - The version of iTunes you are using or trying to use
    - the version of Windows you are using (mention service packs)
    - A concise description of the issue you are seeing
    - The exact text of the error message you are seeing

  • Installation cannot directly upgrade the version of ipod software?

    everytime i run the itunes setup.. this is what comes out. the installation cannot directly upgrade the version of ipod software found on this computer. please uninstall the ipod software and try again.i have tried all the trouble shooting but it still wont install. please help.

    the installation cannot directly upgrade the version of ipod software found on this computer.
    go into your Add/Remove programs, and uninstall every entry you find in there called "ipod for windows [date]" or "ipod updater [date]".
    if Add/Remove won't let you remove one of those, download and install the Windows Installer CleanUp utility. use it to remove the installation configuration of any entries called "ipod for windows [date]" or "ipod updater [date]".
    Description of the Windows Installer CleanUp Utility
    does an itunes install go through properly after that?

  • HT3576 Ok so i have this iPod touch (3rd gen) and i'm trying to update it through iTunes and when i click  check for update it keeps saying this version of iPod software (2.2.1) is your current version. what do i do? how do i update it?

    Ok so i have this iPod touch (3rd gen) and i'm trying to update it through iTunes and when i click  check for update it keeps saying this version of iPod software (2.2.1) is your current version. what do i do? how do i update it?

    You have a 1st generation iPod Touch. It can not be upgraded beyond iOS 3.1.3, it is available at the link below.
    http://support.apple.com/kb/HT2052

  • How to revert to older version of ipod software

    The latest 1.0.3 iPod upgrade screwed up my iPod. Some artists don't show up under the Artists, All Artists or Genre menus. I have to go under All Albums or All songs under a submenu to find them. In iTunes things are fine, and when I connect my iPod and browse the music on the iPod using iTunes, things are fine. It's only on the iPod things are screwed up. I've tried changing the MP3 tag information on the names, genre, etc. numerous times to no avail.
    And only since 1.0.3.
    Is there a way to revert to the prior (I assume 1.0.2) version of iPod software? Resetting the iPod stupidly puts back 1.0.3 again. I don't see where I can download 1.0.2 or any iPod version anywhere.
    Raul

    Well. go to http://spr33.co.uk/wp/archives/downgrading-apple-ipod-firmware-102-101 and dolwload the "iPod_24.1.0.1.ipsw" then press the shift button when clicking restore locat the file and then you are downgrading!
    The problem is I could only find 1.0.1! I'm serching for 1.0.2 right now!

  • I try to download an app, but it says I need a new version of iPod software, yet I have the latest version.

    I've had this issue a couple times now. I have a iPod touch. It is a couple years old, but still new enough to have dual cameras. There have been a couple apps I've tried to load, and it tells me I need a new version of iPod software. I go to the iPod software version screen, and it tells me I have the latest version available.
    Any help would be greatly appreciated.
    Thank you,
    Kurt

    See if you can download the last compatible version by:
    Starting when iOS 7 was released, Apple now allows downloading the last compatible version of some apps (iOS 4.2.1 and later only)
    App Store: Downloading Older Versions of Apps on iOS - Apple Club
    App Store: Install the latest compatible version of an app
    You first have to download the non-compatible version on your computer. Then when you try to purchase the version on your iPod you will be offered a compatible version if one exists.
    If not successful then you need a newer model iPod if you want to use that app

  • My Ipod touch plays music but every time I open an app that I have downloaded it closes immediately.  This started happening after updating to the latest version of Ipod software.

    My Ipod touch plays music but every time I open an app that I have downloaded it closes immediately.  This started happening after updating to the latest version of Ipod software.

    Here's a couple things to try:
    1. Reset the iPod by holding the sleep/wake button and home button at the same time for 10-15 seconds until the Apple logo appears on the screen.
    2. Uninstall and reinstall one of your purchased apps. Sometimes this can rectify the issue.
    3. Connect the iPod to iTunes and restore it. New system software usually resolves the issue. Make sure you sync before restoring because a restore removes the data from your iPod.
    Hope one of these works for you!

  • Every time i try to update my ipod to the latest version of ipod software i keep gettint the error message "there was a problem downloading ipod software. The network connection timed out"

    every time i try to update my ipod to the latest version of ipod software i keep gettint the error message "there was a problem downloading ipod software. The network connection timed out"

    Most of the times your security software is the cause for the network time out: iTunes for Windows: Troubleshooting security software issues

  • When trying to sync apps I get this err: it requires a newer version of iPod software. Yet when I connect to itunes, it says I already have updated version.

    when trying to sync apps I get this err: it requires a newer version of iPod software. Yet when I connect to itunes, it says I already have updated version. Any help is appreciated, thanks!

    Hard to help with such a little it of information.
    Which ipod touch do you have?
    What version of itunes do you have?
    Windows?  Mac?
    What ios version is on your ipod?

  • App's will not install on my itouch because it requires a newer  version of ipod software. even when itunes says it has the latest software.

    app's will not install on my itouch because it requires a newer version of ipod software. even when itunes says it has the latest version of software.

    How old is your iPod. You may be out of luck if it's too old for a current IOS...

  • Install of "Movies" on ITouch requires newer version of Ipod software

    I'm trying to install "MOVIES" v2.3.4 on my ITOUCH version 3.1.3 (7E18). I get the error message when it tries to sync "App movies not installed on Ipod Itouch because it requires a newer version of Ipod software.
    I thought version 3.1.3 is the newest version.

    The newest version of the iOS for the iPod is iOS 4.2.1. You need iTunes 10.1 or later for the Check for iOS Update in iTunes find the update.
    You profile says you have a 3G iPod which can be updated to iOS 4.2.1. However, are you sure you have a 3G (or 2G) iPod? The 1G iPods can only be updated to 3.1.3. To identify you iPod go to:
    http://support.apple.com/kb/HT1353

  • Downloading OLDER version of ipod software

    Does anyone know how to safely change back to a previous version of IPOD software? I allowed my itunes version and ipod software to update a couple of weeks ago and have had trouble since. Someone told me to go back a version, but the problem is my ipod, not itunes. At least, I believe this b/c the files play fine in Itunes, but mess up on my Ipod. So, if anyone knows how to safely revert ipod software, please let me know. Thank you!
    PS -- my IPOD is the 80 gig video, if that helps. Thanks.

    The process for changing it back to an older version of software would be the Restore process. The only difference is that an older version of the iPod software would get installed after the iPod is erased. If you have not tried using Restore with the most current iTunes, you should definitely try that first.
    If you read about people having problems after a Restore, it is likely because they are having hardware problems with their iPod. In those cases (hardware issue), doing a Restore is not going to resolve the problem. However, in most cases, it is a software issue and doing a Restore will resolve the problem. When it works, almost no one bothers to post in the forum that +they did a Restore and it worked+, so you don't read about the times when it worked, only about the times when it did not work. And when it does not work, it's probably due to a hardware problem.
    The other problem reported often is with the 4th gen iPod (click wheel). That model needs to be plugged into the power adapter as the last step of the Restore process. Some second-hand owners don't have a power adapter (it comes with that iPod model), so the first time they need to do a Restore, they are stuck and their iPod is bricked.

  • I cannot remove old version of apple software update msi. says it's on a network that's unavailable. any ideas i cat properly install itunes.

    i cannot remove old version of apple software update msi. says it's on a network that's unavailable. any ideas i cat properly install itunes.

    See Troubleshooting issues with iTunes for Windows updates.
    tt2

  • How do I downgrade to old version of ipod software?

    I'm relatively clueless, and frustrated. We have yet to update our Windows XP 2002 to service pack 2 because of problems we had when we last updated. But, I received a ipod nano (8 GB "red" if that makes a difference) as a gift and would like to use it! Problem is after initially working well, then wierd stuff started happening, so I went to the Apple store and they suggested I upgrade ipod software and itunes, which I did and now the computer cannot even see my ipod. I called for help and they wouldn't tell me how to revert to old ipod software, but I don't even know which version I had and now need to be compatible with service pack 1. I should also revert to an older version of itunes, but again, which one? And, how do I do these changes? Thanks for any advice

    The way iTunes 11 treats audiobooks hasn't changed, but you may have to hunt a little for some of the menu options... You may also find Audiobooks on iPods useful.
    You can restore much of the look & feel of the previous version with these shortcuts:
    ALT to temporarily display the menu bar
    CTRL+B to show or hide the menu bar
    CTRL+S to show or hide the sidebar
    CTRL+/ to show or hide the status bar (won't hide for me on Win XP)
    Click the magnifying glass top right and untick Search Entire Library to restore the old search behaviour
    Use View > Hide <Media Kind> in the cloud or Edit > Preferences > Store anduntick Show iTunes in the cloud purchases to hide the cloud items. The second method eliminates the cloud status column (and may let iTunes start up more quickly)
    If you don't like having different coloured background & text in the Album view use Edit > Preferences > General and untick Use custom colours for open albums, movies, etc.
    If you still feel the need to roll back to iTunes 10.7 first download a copy of the 32 bit installer or 64 bit installer as appropriate, uninstall iTunes and supporting software, i.e. Apple Application Support & Apple Mobile Device Support. Reboot. Restore the pre-upgrade version of your library database as per the diagram below, then install iTunes 10.7.
    See iTunes Folder Watch for a tool to scan the media folder and catch up with any changes made since the backup file was created.
    tt2

  • Error message: cannot remove older versions of apple software update

    I recently got a 30 gb ipod, and i cant install itunes 7. I originally tried installing it at first, and it said cannot remove older applications of Apple Software Update. So i installed itunes 4 to put music on my ipod. Then i tried again to install itunes 7 and i keep getting the same error message. Anyone else having this problem? Can anyone give me some suggestions please?

    I would first try and remove both iTunes and Quicktime prior to doing the install of iTunes. The following link will show you how to remove both programs. Make sure you do Step 16 as it is usually Quicktime that causes problems with the upgrade.
    http://docs.info.apple.com/article.html?artnum=93698
    If it will not let you remove the programs, you can try using the Windows Installer Cleanup Utility. The download is about 1/4 of the way down the page. Good luck.
    http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

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