Installation Crystal Report Server

Hello,
Any one can me provide any document related to that how we install Crystal Report Server 2008 and client ?
i have no idea that what will be installation step and what will the prerequisition ?
Thanks & Regard
Manvendra

Moved to BusinessObjects Enterprise forum
There is an installation guide on the CD. Or look for it in the Documentaion area on this site.

Similar Messages

Installation Crystal Report Server 2008 v1 on Win Server 2008 64-bit fault

Dear Experts,
I have installed Crystal report server v1 on Windows Server 2008 - 64 bit. An error has occured when Bussiness Object Enterprise Start:
I go to Event Log of windows server 2008 and meet an error:
Faulting application cms.exe, version 12.1.0.882, time stamp 0x48cb68c5, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000026, fault offset 0x7776b238, process id 0x3e8, application start time 0x01cb09dbed448690..
Could you please tell me how to fix this problem?
Thanks a lot !!!
Edited by: Ly Thanh Quan on Jun 12, 2010 5:17 AM

Only BO Enterprise supports clustering (Multiple BO server installations on different nodes with a common DB and file repository).
Regards,
Stratos

Crystal Reports Server XI Installation

We just purchased Crystal Reports Server XI for Crystal Reports Professional and I want to install it minimally as I think we may have "overbought"; that aside, the big question is where do I go from here to put this on our servers w/o impacting current applications?
TOPOLOGY:
- we have a Windows network with Windows 2003 Small Biz Server and a 2nd server with Windows 2003 Standard running Terminal Services.
- goal is to allow 1 main user to create reports from Quickbooks using Crystal Reports while they are on the Terminal Server
This breaks down into the following questions:
1) do I need to install the server portion at all? or can I just install Crystal Reports Pro via the CLIENT installation on the terminal server?
2) if I do have to, I'd rather use MSDE already installed but how should this be set up?
3) what impact will this make on the SBS web server which we are already using for OWA and Remote Web Workplace?
Any tech docs/manuals that you could link me to would be appreciated as well.
Thanks,
Doug

We just purchased Crystal Reports Server XI for Crystal Reports Professional and I want to install it minimally as I think we may have "overbought"; that aside, the big question is where do I go from here to put this on our servers w/o impacting current applications?
TOPOLOGY:
we have a Windows network with Windows 2003 Small Biz Server and a 2nd server with Windows 2003 Standard running Terminal Services.
goal is to allow 1 main user to create reports from Quickbooks using Crystal Reports while they are on the Terminal Server
This breaks down into the following questions:
1) do I need to install the server portion at all? or can I just install Crystal Reports Pro via the CLIENT installation on the terminal server?
2) if I do have to, I'd rather use MSDE already installed but how should this be set up?
3) what impact will this make on the SBS web server which we are already using for OWA and Remote Web Workplace?
Any tech docs/manuals that you could link me to would be appreciated as well.
Thanks,
Doug
Hi Doug,
With regards to your questions, they will be answered in the following ways:
1) do I need to install the server portion at all? or can I just install Crystal Reports Pro via the CLIENT installation on the terminal server?
This questions is better by your company's requirements. The Crystal Reports Server (CRS) piece is used by end-users who want to browse reports via the web. The CRS is just a central repository, analogous to a central storage box, which makes reports available over the web. Crystal Reports (CR) is simply the client that is used to report off your database. In this case, your 'database' is Quickbooks.
So in short, you will need to install Crystal Reports Pro for your user to make reports. And if the user needs to view report over the web, then you will need CRS as well. The user will create the report and save it to the CRS if he/she wants to view it over the web.
2) if I do have to, I'd rather use MSDE already installed but how should this be set up?
The question may need further clarification.
However, if you are using MSDE to write reports with (for CR), then you can use an ODBC connection to connect it. You can consult this external page as a guide: http://www.truthsolutions.com/sql/odbc/creating_a_new_odbc_dsn.htm. You will set the connection to your MSDE.
If you are asking about how to configure MSDE to be used as the CMS (Central Management Server) database for the CRS, then you will to consult our "BusinessObjects Enterprise Administration" forum. As a note, the CMS is just a backend security database that authenticate user(s) that sign into the CRS.
Your post is posted in the "Crystal Reports" forum.
3) what impact will this make on the SBS web server which we are already using for OWA and Remote Web Workplace?
If you are asking how CR would impact your web server, it should not have any effect. If you are inquiring about how CRS would affect them, you will also need to consult our "BusinessObjects Enterprise Administration" forum.

Crystal Reports Server 2008 Installation Error

Good day,
My name is Dominic Hung and I work at Business Objects. One of my clients is coming across an installation error on their evaluation of CRS 2008 and is detailed as follows:
They currently have the actual report writer (Crystal Reports 2008) on a desktop PC. It's not installed on the server.
We have the MySQL ODBC loaded on the local desktop as well as the server that is hosting CR2008 Server.
The credentials (userid/password) used in both the desktop and server's ODBC configuration is READ ONLY.
During the installation wizard for CR2008 Server, I key in the userid & password that I use when we create reports, but I receive an error stating that
CMS database error: STU000226
BusinessObjects Enterprise CMS: Unable to connect to the CMS system database "esc:10.127.214.22:3306". Reason: Database access error. Reason access denied for user 'jdcherry'@'% to database 'esc'
This is where everything stops and they can't go further. They are not sure why they are receiving the "access denied" error as shown above. They have no problem connecting to the MySQL database when they create a report using CR2008, the CR2008 SERVER won't accept my credentials during the installation.
QUESTIONS:
The "jdcherry" UserID (which I use) is READ ONLY on the MySQL database that's hosted on the Linux box. Does the userID have to have higher priviledges than just READ ONLY in order to validate the database credentials?
If so, what level of access is required?
Does the installation of CR Server update any of the tables that are stored on the MySQL database?
Do we need to install the Crystal Reports 2008 on the server in order for Crystal Reports 2008 SERVER to work?
What other workarounds can be done for the client? The windows server they have Crystal Reports Server 2008 installed on has web services enabled but are continuing to come across issues. Any insight for the client would be greatly appreciated.

Does the userID have to have higher priviledges than just READ ONLY in order to validate the database credentials?
The userID used when installing CRS must have dba previleges (create/drop tables) on the schema.
Does the installation of CR Server update any of the tables that are stored on the MySQL database?
You should create a new schema/DSN for the CMS db. The installation of CRS creates 8 new tables.
Do we need to install the Crystal Reports 2008 on the server in order for Crystal Reports 2008 SERVER to work?
No
All this information is in the BOE XI3.0 Installation Guide.

Crystal Reports Server 2008 Trial Installation Problem

I recently downloaded the trial version of Crystal Reports Server 2008 and ran into a problem with the installation key code sent to me. During the install, I enter the keycode and the install application says it is invalid. I'm attempting to install the Linux version on Red Hat Enterprise 5.2. I know that this is technically not a supported version of Linux but I would not expect that cause a problem with the key code.
Does anyone have any ideas on what is happening?
Thanks...

Hi Jeff,
I would suggest you to install Crystal reports on supported platform only.
To narrow down the issue you can try to install on other machine with supported environment so that it would be clear that the issue is with Keycode or not.
Regards,
Shweta

Crystal reports server XI release 2 installation problem

Hello, everybody,
got 2 of crystal reports server XI release 2 packages back in 2006
since then only crystal reports designer were used (great software) and it works fine.
but now trying install the server version included in the package, installation gives error
on the key what is supplied with in the package.
error message said "the product key code you entered is not valid"
is there are any time restriction on the official key codes?
can anyone, please, comment?
with best,
Janis Briedis

Please re-post if this is still an issue to the Business Objects Forum or purchase a case and have a dedicated support engineer work with you directly

Crystal Reports Server 2008 V1 - fix pack and service pack installation

I'm currently running Crystal Reports Server 2008 V1 - 12.2.0.290. I think this is SP2. I saw both SP3 and FP 3.1 available to download, but am not sure if I need both. Do I need to install SP3, then install the FP 3.1? The website doesn't appear to provide clear instructions on this.

Yes you need to upgrade to SP 3 and then you can Upgrade to FP 3.1.
The SP usually are major releas of the product when the FP are minor fix of the SP.
Ciao,
Massimo
Edited by: M. Cappelli on May 20, 2011 8:31 AM
Edited by: M. Cappelli on May 20, 2011 8:32 AM

Invalid Key code Error while installing crystal report server 11

While installing crystal report server 11,i am facing an erro which says Invalid Key code Error.I had raised this issue to SAP customer support and attaching the conversation that we had.PLEASE HELP me to resolve the issue.
MAILS--Dear Mohit,
Thanks for the patience.
We have received the below update from the Licensing Team.
You received your permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
You did not purchase these licenses for Crystal Reports Server, but purchased it for Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but you elected to use version XI instead and received key .
You would need to enroll the licenses in maintenance if you want to upgrade them.
In case of any queries please create a ticket via the Service Market Place.
Regards,
Jessy
Customer Interaction Center
SAP Active Global Support
Hello Jessy,
The customer received their permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
They did not purchase these licenses for Crystal Reports Server, they purchased Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but they elected to use version XI instead and they received key .
They cannot decide to upgrade now - they must enrol these licenses in maintenance if they want to upgrade them.
Kind regards,
Rosemary
From: BOSAPASIA
Sent: 29 September 2009 05:49
To: Savage, Rosemary
Subject: FW: Crystal Reports Server Installation Issue
Importance: High
HI Rose ,
Need your assistance on the below issue.
Customer purchased Crystal Report Server XI R2 in 2005. When he is trying to install it now, he is getting an Invalid Key code Error.
He has provided us the Scanned copies of the Key code and the registration number.Can you please help and check if he can be provided with a Keycode.
Regards,
Jessy
CIC Team Lead
Customer Interaction Center
Global Support Centre India
SAP Labs India Pvt Ltd
Hi,
Providing you with the required details to proceed further
Registration Number-
Registration Email Address-taxmantra.support
And also please find attached the scanned copy of the Registration key we got for the Crystal report server.
Dear Mohitk,
Thank you for your information.
I checked with the concerned colleague and received the below update:
Please check from where you got this key code. If from a paper, please scan it to us. Please let them track to the original paper or email.
If you have registered the key code, please provide us the registration number or registration email address so that we will try to check for you.
If you did not register before, as the promotion is over so the key code could not be replaced.
I request you to kindly check the same at your end and revert with the details.
Moreover, there are two ways for Crystal Report customer to get support.
One is customer with bundled product such like BOE and under maintenance. These customers will have an S-user ID and password to log a case in service market place via http://service.sap.com/message
A learning map was provided, listed on left column.
The other is customer with only Crystal report product, the support is via SDN.
http://service.sap.com =>Crystal Reports and Xcelsius Support=>Crystal Reports and Xcelsius Forums
Customers can first check whether other customer has got the same issue and find the reply from our engineers.
You may also post your own thread for support.
Anything else I could help, please do not hesitate to contact again.
Hi,
I am providing you with the details required to resolve the issue related to Crystal report installation,for reference of the issue please refer the mail below.
Please find attached the Scanned Document containing the details as per the details required by you.
Hope to see a quick resolution for the issue.
Dear Mohit,
Thank you for your e-mail.
As discussed, I understand that youu2019ve procured Crystal Reports Server 11 in 2006. However youu2019re facing issues with key codes while reinstalling the same. We request you to kindly provide us with below details for further assistance.
Your customer number:
Your customer name and address:
Purchase order number:
Any other products purchased along with Crystal Reports Server 11
Any S-User Id:
Any old case ID:
Please feel free to contact us if any further queries.
Hi,
I am raising this concern on behalf on Taxmantra project (Tata Consultancy Services noida).
We have bought licensed Crystal Reports Server 11 near by 2006.We are trying to install the crystal server but while installing ,we have encountered with an error message that:-
"The product key code you have entered is incorrect"
We are facing the same issue in 2006,I am attaching with this email the conversations that was held in 2006 to get the correct key code.
Please help us to resolve the issue as early as possible.
My contact number:
If you need any further information do let me know

Ajit,
By design, the product is not able to be installed under the superuser account.
1. Create a new user and specify a home directory for the user without a quota set.
2. Copy or move the installation files to a directory that the new user can read. I suggest you move the installation files directly into the new user's home directory.
3. Logon as the new user (or su - newuser)
4. run the installation shell script using that new user's account.
NOTE: Ensure the system meets the requirements from the supported platforms documents.
.Tony

Do I need to uninstall Crystal Reports Server 2008?

Hello,
We recently installed Crystal Reports Server 2008 and began migrating reports off the CR Enterprise 9 platform and things were going pretty well.
One of our other locations began moving over their reports that are ran against an Oracle database and cannot get passed a connectivity issue. We found the following:
Oracle connectivity issues
If you are installing Crystal Reports Server 2008 V1 on a 64-bit Windows
platform, Oracle database connectivity issues may occur. If Crystal Reports
Server 2008 V1 is installed to a location that contains brackets in the folder
path, for example, C:\Program Files (x86)\, it will be unable to connect
to an Oracle database. Certain Oracle database clients such as version
10.2.0.2 or 10.1.0.2, may not function properly with any application that
has brackets in its folder path. When installing Crystal Reports Server 2008
V1, select an installation path that does not contain brackets, such as
C:\Program Files x86\ or contact Oracle support for an updated database
client.
We of course have everything installed in the default (x86) folder. My question is, is there a way to move the installation, or do I need to uninstall/re-install? If I need to re-install, is there a way to back-up and reload all of my existing jobs?

Hello,
CR must have the Oracle client installed. Unless you use a Wired Driver, which has the client engine built in, CR requires a client to be installed. It never has worked without the client installed.
Also, I've found that if you have more than one Oracle client installed it causes problems. Make sure the first one in the PATH statement points to the latest version of the client.
And yes you are correct, ODBC is a layer on top of the native client so it will be slower obviously because it has to go through one more layer of dll's to get to the server.
Thanks again
Don

Crystal Report server error

I'm new to posting here, so please bear with me! I have installed, in this order, crystal report server XI R2 .Net server 2005 (used as a viewer for reports in our web application), Crystal report server XI (BO), Crystal Report XI, BO XI SP4 on Windows Server 2003 R2 running as a VM. When I first install crystal report server XI R2 .Net server 2005, open our web app and run Crystal reports, they run just fine. After installing BO XI, Crystal Reports XI and BO SP4, I get an error:
Server Error in '/ImageWorks' Application.
Not enough memory for operation.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Runtime.InteropServices.COMException: Not enough memory for operation.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[COMException (0x80041004): Not enough memory for operation.]
   CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 Options) +0
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object& DocumentPath, Int32 Options) +87
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened() +279
[Exception: Load report failed.]
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened() +341
   CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename, OpenReportMethod openMethod, Int16 parentJob) +964
   CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename) +73
   roi_AdminReportViewer.Page_Load(Object sender, EventArgs e) +83
   System.Web.UI.Control.OnLoad(EventArgs e) +99
   System.Web.UI.Control.LoadRecursive() +47
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1436
Version Information: Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433
I have loaded this same configuration on similar servers over the past 2 years with no issue. Can anyone help me? Doesn't look like the memory is being touched on the server, it's an IIS server with 1.5 GB RAM.

Hi Elaine,
So everything worked fine until you installed CRXI and BO R2 SP4? Let me know if the order of installation I have below is correct:
1. crystal report server XI R2 .Net server 2005
2. Crystal report server XI (BO)
3. Crystal Report XI
4. BO XI SP4
I know the .net viewer is usually set up in the Crystal Reports Server installation. I'm unsure as to why you have it listed separately.
Also which version of BO (Crystal Reports Server) are you installing (R1,R2,R3)?   Could you clearly outline your first 2 installation steps?

Crystal Report Server Backup and Recovery problem

I have a problem on the backup Crystal Report Server
My Environment:
- Windows Server 2003
- Crystal Report Server XI R2
- MySQL Database for Central Management Server System Tables(Default setting in the Crystal Report Server installation)
- Tomcat (Default seting in the Crystal Report Server installation)
I stop the Central Management Server before backup.
I run the following command to backup Central Management Server System Table:
mysqldump --user=root --password=pass1234 boe115 > C:\CMSBackup.sql
It is ok to generate CMSBackup.sql file.
After backup, I re-install the Crystal Report Server and run the following command to restore Central Management Server System Table:
mysqldump --user=root --password=pass1234 boe115 < C"\CMSBackup.sql
After finish the restore process, I cannot found my setting on the Central Management Server System.
Any backup step i missed ?

Hi Stefan,
Thank you for your reply.
I had set Users Rights, Folders setting, Group setting, and Windows Authentication information in the Crystal Report Server
Also I had upload reports to Crystal Report Server, but i cannot found above information after I restore the MySQL CMS database.
Any step i missed ?
About the Output File Respository, Can i copy and paste the Input and Output File Repository ?

How to install SharePoint MOSS 2007 PIK for Crystal Report Server XI R2?

My configuration is :
Moss 2007 without any Crystal Report or BO component. on one box with Windows 2003 server
Cyrstal Report Server XI R2 on another box
I have downloaded the kit installation: http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/webcontent/uuid/503988db-58c5-2b10-f79d-cb96700417f9 [original link is broken]
I used this one as they said:
BusinessObjects XI Release 2 SharePoint 2007 Portal Integration Kit
Download BusinessObjects XI Release 2 SharePoint 2007 Portal Integration Kit - ZIP 5MB
I do not have BO Enterprise.
Thanks,

Answered my own question. Managed to upgrade to 5.0 following this process, but follow these instructions with care...
1. Stop all CMS services in Config Manager.
2. Go to Add/Remove programs and click "change" for Crystal Reports Server XI. Click on "Modify" then change the entry for MySQL4.1.13a to "Entire Feature will be unavailable" (from Enterprise -> Server Components -> Servers - > Central Management Server). This will remove the existing mySQL version and any data/license key information/customisation, so be wary.
3. Install the desired version of mySQL.
4. Use the MySql command line to create a new database - "create DATABASE BOE115;"
5. In the Central Config Manager, select the CMS and display its properties. Select the Dependencies tab and remove the old version of mySQL and add the new version. Click on the Config tab, then Select Datasource. Select mySQL driver, then complete the details for the newly created database. Once complete it will still produce an error, at which point you need to select the options to Re-create the Current Datasource.
6. Once the datasource is sucessfully recreated, restart the Crystal service in the Config Manager.
7. Open the Config tool, and add your license key. Then Re-Enable all the servers within the Servers page.
8. Any other customisation or preferences would need to be re-applied.
This worked for me, but obviously take care as your existing mySQL database will be completely removed during the process.

Connecting Crystal reports server 2008 to BI 7.0

Hello,
I have a BI 7.0 server on Unix machine. I am trying to install crystal reports 2008 on windows 2003 server, and further integrate it to SAP BI by installing SAP integration kit. I have done the below.
1) Installed crystal reports server 2008 on windows 2003 server.
2) I can launch the CMS by start programs --> crystal reports server 2008 --> Central Management console.
3) I enter my user id an password and can see the business object portal with all the entries in it,
4) I have also installed SAP BOBJ integration kit (XI3.0) as well. It installs successfully. The only difference in the guide and what I did was, it dint prompt me for the CMS information, but it did when I was installing crystal reports server 2008.
5) Now I am able to connect to CMS, but I donot find the SAP authentication tab, and the server details tab, as per the guide.
I am a basis admin, and experimenting this for the 1st time. I need to set this up for one of the clients. They want to do some BI reporting through crystal reports. I have installed crystal reports server as of now. The client will now try to access it through CMS , by "InfoView". But CMS isnt giving me SAP auth tab, for me to go ahead and configure the SAP related settings.
Any inputs on the same will be highly appreciated.
Thanks,
AK

Hi Ingo,
Thanks for that reply..I am stuck now when I am trying to publish a report. I will summarize, what I have done so faar, just to make it easier to reply.
1) Installed the BO edge series xi 3.1
2) Installed Crystal report 2008
3) Installed the BOBJ/SAP integration kit.
4) Did the configuration steps as per the manual downloaded from SAP site named:"XI3-1_BIP_SAP_INSTALL_EN.pdf"
I created create a report, but I am not able to publish it. I am clicking the option to directly publish it to enterprise.But its failing complaining regarding some BI roles..not sure...My BW publisher service is starting fine.
Only thing is, I have created all the athorizations etc. i can also Log in to CMC with my BW credentials..So I am assuming BOE is atleast talking with SAP. But my my main aim is publishing reports on the server, which isnt happening when I save it with the above option.
Ok..one more thing, i have not performed the steps for the SAP/BOBJ server side trust..I think this might be the reason as well..Wanted your opinion on it.
Appreciate your input as always..
Thanks,
AK

Migrating Crystal Reports Server XI to a new Server

Post Author: david_okeefe
CA Forum: Deployment
Hi,I am trying to migrate an existing Crystal Reports installation from an old server to a new server. To prevent interruption of service, the new server must be able to be online at the same time as the old server (thus it must have a different name). I installed Crystal Reports Server XI and told it to create its CMS database by copying the existing CMS database. Unfortunately, I received an unspecified error ("failed to received first object from source database"). After that, I opted to create a new, default CMS database. I tried using the import wizard to migrate the reports to the new server. The import wizard managed to bring over all of the folders, users, and groups, but not any of the reports. When I looked at the migration log, it gave me an error stating that it could not find the parent folder. I have no real idea how to address this issue. On a related note, I also do not know how to point crystal at the reports repository on the new server. I tried using the Data Source Migration wizard to copy the reports from the old server to the new server. Unfortunately, it didn't appear to register any of the new reports. Given what I have already tried, I am not sure how to proceed.Any help would be appreciated.Thanks,David

Post Author: david_okeefe
CA Forum: Deployment
Hi,I am trying to migrate an existing Crystal Reports installation from an old server to a new server. To prevent interruption of service, the new server must be able to be online at the same time as the old server (thus it must have a different name). I installed Crystal Reports Server XI and told it to create its CMS database by copying the existing CMS database. Unfortunately, I received an unspecified error ("failed to received first object from source database"). After that, I opted to create a new, default CMS database. I tried using the import wizard to migrate the reports to the new server. The import wizard managed to bring over all of the folders, users, and groups, but not any of the reports. When I looked at the migration log, it gave me an error stating that it could not find the parent folder. I have no real idea how to address this issue. On a related note, I also do not know how to point crystal at the reports repository on the new server. I tried using the Data Source Migration wizard to copy the reports from the old server to the new server. Unfortunately, it didn't appear to register any of the new reports. Given what I have already tried, I am not sure how to proceed.Any help would be appreciated.Thanks,David

CRRuntime_12_0.msm and Crystal Reports Server X1 R2 SP2

I have installed an app onto a server with the CRRuntime merge module in the project setup file. Although I have removed the app no .NET app which loads a crystal report will run on the server. Is there a conflict between the CRRuntime and the Crystal Reports Server please?
I cannot see any evidence of the runtime remaining on the server but would appreciate any comments.
Many thanks
Ian Carr

Hi Ian,
Likely what has happened when you un-installed is the Microsoft Installer did not completely remove all our references in the registry. CR Server is possibly looking for the CR 12 folders which no longer exist.
Try doing a repair install from Add/Remove Programs for CRS.
You could search the registry for any CR 12 key's but I don't recommend removing them. Repairing should put 11.5 first in the list and should resolve the problem.
Thank you
Don

Installation Crystal Report Server

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