Installation echec of Shared technology

I re instal Photoshop Elements 10 on me PC under Windows Vista
After downloading and installation of Elements and Organizer, the processus uninstal Organizer and Elements and gives an error message :
echec installation of shared technology
Could you help me please ?

Hi Bernard,
Please check the following Kb article and share the end result.
Install rollback and Shared Technologies | Windows
Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows
Cheers,
Kartikay Sharma

Similar Messages

What a victory: failed installs due to "shared technology" errors returns endless threads via Google

I purchased PSE 10 (download) and lit up an install. It failed. I searched Google and oddly, the moment I hit the terms "photoshop elements 10 install fail" I got 40-50 results for "shared technology" failures. You guys are failure stars!
By the way, I cannot thank you enough for wasting my day like this. Back in the old days one had to visit microsoft.com to waste an entire ******** day trying to get their poorly engineered product installed, after it's failed endlessly to do as expected. Bill would be proud, if he weren't busy out there earning billions of dollars by giving away millions...which is nicer than what I have to say about you right now. Who needs time with their kids? Install PSE!!! It's a great time soak!
So, with that, I beg of you to please start sending me the usual asinine, nonworking fixes-in-a-box to get this product installed on my machine, even though we both know it won't work. Meanwhile, I have purchased downloaded, installed, and started using the Corel's latest version of PSP, which nearly FLEW into my hard drive and immediately worked right out of the box. Boy, they suck, huh? No. They don't. You do.
I've followed the hilariously funny and equally useless advice on your help forums (my favorite: " If you are using a downloaded installer, or running the installation from the hard drive, the Shared Technologies can fail because of the installation path. Copy the installation files to a folder to the root of the drive." Really? So you're saying "to install this stupid product, first you must fix our stupid mistake." Love you. Truly, I do.) and nothing has worked. I assume you will end up pointing at Microsoft and calling them bad, since every other app on my computer works without this moronic, yet remarkably popular, failure.
And even if we get this (endlessly) failed implementation to work - emphasis on IF - I will probably de-install it and demand a refund, depending on whether PSP has their product up to par, which is far more likely than Adobe having a working fix.
Now, I will say for the record that I have been harsh, and snide, and nasty. I am tired, and frustrated, and it's been four hours, and I have had enough. Having said that, deal with it. I am your customer (for the moment). Why do I need to ask you to make your product work? Isn't that the point? Is it? Helloooo?

It has occurred to me that Adobe's support people may be cowards. Then again, I am being a jerk, and it's probable they may have read my comments and said "screw this guy." I might say that. Then again, if I worked for a world-class company like Adobe I might step up and defend my product.
Then again, I might not, because they fell off the tracks some time ago and failed to stay in sync with the technologies they need to work with (read: Microsoft) to the degree they have Google reflecting:
a.) Adobe's level of failure in compatibility given the immediate and numerous responses to the simple keywords "elements fail" returning an astonishing number of responses (mine at the top lately) and...
b.) Adobe's own technical staff offering roughly a dozen differing, non-working fixes to the issue and...
c.) Adobe's studied and intentional avoidance of my emails, this thread, and hilariously worthless chat support.
It is very likely the source of the issue is an administrator profile glitch on the MS side, or perhaps an MSI issue, but good luck getting that clarified from Adobe.
They!
Don't!!
Know!!!
And they don't care. All I can say about that is I am glad I only dropped sixty-odd bucks on this product rather than seven-odd hundred for CS6. Maybe I'd get support if I had, but these snotty threads would be YouTubed, Reddited, and published in the local paper.
Next: there has been a breakthrough! An amazing breakthrough!
Among the many useless and stupid bits of advice Adobe's staff throw around on the support site, there is a great recommendation to try to load the product in safe mode. Last night I booted into safe mode and tried to run the installer, which of course immediately popped a dialog box stating it couldn't run in safe mode, so there's Adobe's great advice for you. While I was laughing and taking screen shots for posterity I glanced at my desktop, and there it was: the Photoshop Elements 10 icon. What are you doing there? I double clicked, and viola! It was loaded all along! Opened right up with that blue screen with a thousand names of the dev team.
Wait. What? I thought it rolled back? It SAID it rolled back the install. No? That 5 minutes it spends “rolling back” it just pretends to roll back, deletes the icon, leaving my computer polluted with a product I already got a refund on from Amazon? Really?
Anyway I rebooted back into my normal state and lo and behold, the PSE 10 icon is still there on my desktop. It did not install from safe mode. It had been installed from the beginning, and for whatever reason booting into safe mode and rebooting back seems to fix whatever idiotic and mindless failure Adobe built into this thing which they couldn't otherwise help me fix. Plain reboots did not do this: only booting into and back out of safe mode.
Thinking I was imagining things, I got up this morning and checked. Yep. There it is on my desktop, working as if it had been there all along and I hadn't been ignored, avoided, led astray, given stupid advice, or sold a product that clearly wasn't ready for sale. PSE 10. Working. Seemingly fully functional. Glory be.
Now, since I am the one who fixed it, I was thinking Adobe should pay me. I spent about 10 hours fuming over this thing, and I bill $65 an hour as a consultant. I realize that I am not an Adobe coder or support specialist, but I fixed it and should be compensated for my time at my rate. A bonus is in order as well - call it pain and suffering. 10X$65 plus a little sweetener, let's call it a thousand bucks. What do you say, Adobe? Are you going to award my ingeniousness and brilliance? You couldn't handle it, and still can't, but I did it. Me. The bitchy, whiny one infesting your support board with angry hate. You owe me.
Yeah, I didn’t think so. Anyway, I have always liked PSE and have used past versions to great success. I think I will like PSE10 just as much, regardless the fact my view of Adobe is that much dimmer for the shamefully bad experience of late. This has been a pretty sucky couple of days, and from the boards and complaints I have found out it's the exception rather than the rule, but exceptional nonetheless.
Now I shall screenshot this thread and publish it everywhere I can find a place for it. I will call out the responses I received from Adobe (none) and the great support I received from Adobe (none) and the quality service I received from Adobe (none). Then I will do my level best to remember what the heck I was doing that made me want to buy PSE in the first place: there was a photo of...something, and I wanted to...do something. What was it? I've spent so much time in Adobe FailShop I have forgotten what I was doing here in this bottomless abyss of fail...
Ta taa, Adobe Support. Love you, really I do. True story.

Adobe Premier Elements 12 Installation fail at Shared Technologies

Install continually fairls at shared technologies installation.. use of adobe support adviser did not find any issues... installed in bundle with photoshop elements and neither editing software works but the organizer works...any ideas? Oh and all installation attempts with adobe application manager fail almost instantly too! On windows 7 64 bit

Twizzler360
That shared technologies issue has a long history with variable fixes. What works for some does not for another. It hits various versions of Premiere Elements and different computer operating systems.
This long thread will get you an idea of the history and home remedies.
http://forums.adobe.com/message/4950564
What worked for me was installation disc with an external DVD burner and USB 3 computer port for Photoshop Elements 10/Premiere Elements 10 and Photoshop Elements 11/Premiere Elements 11 on Windows 8 64 bit.
You can review the different approaches. But, I suspect that the key is to keep trying. Deactivate (if you got that far), uninstall, ccleaner run through, reinstall. Just when you are about ready to give up, it installs. (very non technical view).
Please let us know the outcome.
Thanks.
ATR

Probleme installation photoshop 9 shared technologies

impossible de'installer une ancienne version de photoshop elements 9, message à la fin du processus shared technologies

Bonjour, voici un document sur le sujet: http://helpx.adobe.com/fr/photoshop-elements/kb/troubleshoot-installation-photoshop-elemen ts-premiere.html#main_Error__Below_mentioned_applications_have_failed_to_install__Shared_t echnologies_
Cette discussion en Anglais donne plusieurs pistes: http://forums.adobe.com/message/4955688

Installer stuck on Shared Technologies: Photoshop Elements 11

Any help would be appreciated.

if you're not seeing those folders/files, it's because they're hidden on your system. unhide and repair per the previous link.
win, http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html
mac, http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

How to get beyond the error installing Shared Technologies in Photoshop Elements 12

I am trying to install Adobe Photoshop Elements 12 on my Dell Precision Workstation T3400. During the installation, I get the message 'The installation process has encountered an error while installing Shared Technologies. In accordance with the online advice, I renamed the OOBE folder OOBE.bak and ran the installation again. Once more it stopped while trying to install Shared Technologies although it had created a new OOBE folder. I deleted the new OOBE folder and also deleted PDAppFlex.swf and PDAppFlex-app.xml but agin the installation sopped when trying to install Shared Technologies. I looked at the installation log file but found no reference to 'error' of 'fatal'. I then tried moving all installation files from the DVD to the system drive but again installation stopped at Shared Technology installation. I seem to have exhausted the website information . How do I get over this Shared Technologies blockage? Many thanks. Glenn

Hi,
Thanks for the update.
If you can scan with the HP software then at least we know the system can see the scanner.
Can you try the organizer to see if that works any differently. Once you load the organizer, go to the Edit menu and select Preferences -> Scanner - see if that sees it.
Since you are on Elements 12, you still have the twain option available to try. See the following document which describes moving the twain driver.
https://helpx.adobe.com/photoshop-elements/kb/twain-installed-photoshop-elements-11.html
Brian

Solution: The installation process has encountered an error while installing Shared Technologies

I purchased an upgrade to Elements 11 and Premiere 11 for Windows a couple of days ago. When I tried to install, I received the following error message:
"The installation process has encountered an error while installing Shared Technologies. Please restart your system and try again."
There was an invitation to Troubleshoot using a button that downloaded Adobe Support Advisor. No joy, it didn't find any issues.
I restarted and tried to install again. Same error message. The solutions here didn`t help so I started up a chat with Adobe Support.
The TSR asked me to run Set-Up.exe in Adobe Photoshop Elements 11 Install\PSE 11\ElementsSTIInstaller. That returned an error about the path being too long. He had me try some other ideas, none worked.
The TSR then asked to do a remote session. After realizing that it would not work from the install on our server, he copied the PSE11 directory locally. He again ran Set-up.exe from the PSE 11\ElementsSTIInstaller directory. This time it completed!
After that, he ran Setup.exe in the PSE11 directory. This time, the setup completed and I was able to open Elements 11!
Hope this helps someone else who gets this error message!
Best,
John

Welcome to the forum.
Take a look at this thread: http://forums.adobe.com/message/5200642#5200642
That OP found that the problem with their installation was due to Norton running, during the installation, but there are other links, with maybe other solutions.
Good luck,
Hunt

The installation process has encountered an error while installing Shared Technologies. Please resta

I have tried all the remedies suggestted by Adobe and can not complete and install of the Adobe Premiere Elements 11 and Photoshop Ellements 11. I had installed a trial prior to purchase. Placed the software on an older computer WXP and fpound it was too slow. Tried to install both packages and can't get beyond the Shared technologies error.
When I use the Adobe support program it is listing things like CS6 (which I don't have) and tell sme to restart or when I retry it will fail and rollback the install. I even tried stopping the processs one time to get it to install over top and it uninstalled. My purchase was a download. I just re downloaded and it still is giving me those errors.
Please advise, thsi softawre is useless unless I can install it.

Welcome to the forum.
Take a look at this thread: http://forums.adobe.com/message/5200642#5200642
That OP found that the problem with their installation was due to Norton running, during the installation, but there are other links, with maybe other solutions.
Good luck,
Hunt

Installation of PSE 11 fails on Shared Technologies

I cannot install PSE 11 on Windows 8 - it always fails on installation of 'shared technologies'.
I have looked at the error log and problem seems to be unsupported payload by RIBS. Not sure what this means and what is causing this.
Full log is below (appologies if not formatted well). Thanks
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Visit http://www.adobe.com/go/loganalyzer/ for more information *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* START - Installer Session *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* RIBS version: 3.5.8.0 Win OS version: 6.2.0.0 64 bit Type: 1 ::START TIMER:: [Total Timer] CHECK: Single instance running CHECK : Credentials Load Deployment File Create Required Folders Assuming install mode Looking up install source path Sync Media DB ... ::START TIMER:: [Sync Media DB] Pre check media db sync End of Pre check media db sync. Exit code: 1 Media db sync skipped as session is already installed :: END TIMER :: [Sync Media DB] took 122.439 miliseconds (0.122439 seconds) Ready to initialize session to start with ... ::START TIMER:: [CreatePayloadSession] -------------------- BEGIN - Updating Media Sources - BEGIN -------------------- Updated source path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller Updating media info for: {0449467E-102A-4514-9F4D-91BCEE129390} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All-160512123011\Install.db Updating media info for: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\AdobeXMPPanelsAll\Install.db Updating media info for: {3A8D4A3A-5E08-4E33-8831-50CB4DC101E6} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All-x64\Install.db Updating media info for: {5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All\Install.db Updating media info for: {98CE8819-87AA-4814-8167-ADDDD513485F} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\PSE11STIInstaller\Install.db Updating media info for: {D1B83970-7269-48BE-8B0E-5120D9327E52} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\AdobeAPE3.101-mul\Install.db Updating media info for: {F6F5021E-0548-43C1-82CC-C5C7A6906585} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All\Install.db -------------------- END - Updating Media Sources - END -------------------- [ 2676] Tue Dec 18 22:15:50 2012 INFO Supported RIBS version range: [0.0.66.0,3.5.8.0] [ 2676] Tue Dec 18 22:15:50 2012 ERROR Payload {98CE8819-87AA-4814-8167-ADDDD513485F} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS Payload {D1B83970-7269-48BE-8B0E-5120D9327E52} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS Unsupported payload versions included [ 2676] Tue Dec 18 22:15:50 2012 INFO :: END TIMER :: [Total Timer] took 435.422 miliseconds (0.435422 seconds) DTR = 9.1865 KBPS (0.00897119 MBPS) -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 3 error(s), 0 warning(s) ERROR: Payload {98CE8819-87AA-4814-8167-ADDDD513485F} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS ERROR: Payload {D1B83970-7269-48BE-8B0E-5120D9327E52} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS ERROR: Unsupported payload versions included Search the same string above to find when the error occured. ------------------------------------------------------------------------------------- Exit Code: 21 - payloads version is not supported by installed version of RIBS *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* END - Installer Session *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Visit http://www.adobe.com/go/loganalyzer/ for more information *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* START - Installer Session *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* RIBS version: 3.5.8.0 Win OS version: 6.2.0.0 64 bit Type: 1 ::START TIMER:: [Total Timer] CHECK: Single instance running CHECK : Credentials Load Deployment File Create Required Folders Assuming install mode Looking up install source path Sync Media DB ... ::START TIMER:: [Sync Media DB] Pre check media db sync End of Pre check media db sync. Exit code: 1 Media db sync skipped as session is already installed :: END TIMER :: [Sync Media DB] took 74.5413 miliseconds (0.0745413 seconds) Ready to initialize session to start with ... ::START TIMER:: [CreatePayloadSession] -------------------- BEGIN - Updating Media Sources - BEGIN -------------------- Updated source path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller Updating media info for: {0449467E-102A-4514-9F4D-91BCEE129390} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All-160512123011\Install.db Updating media info for: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\AdobeXMPPanelsAll\Install.db Updating media info for: {3A8D4A3A-5E08-4E33-8831-50CB4DC101E6} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All-x64\Install.db Updating media info for: {5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All\Install.db Updating media info for: {98CE8819-87AA-4814-8167-ADDDD513485F} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\PSE11STIInstaller\Install.db Updating media info for: {D1B83970-7269-48BE-8B0E-5120D9327E52} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\AdobeAPE3.101-mul\Install.db Updating media info for: {F6F5021E-0548-43C1-82CC-C5C7A6906585} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All\Install.db -------------------- END - Updating Media Sources - END -------------------- Supported RIBS version range: [0.0.66.0,3.5.8.0] [ 2472] Tue Dec 18 22:24:09 2012 ERROR Payload {98CE8819-87AA-4814-8167-ADDDD513485F} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS Payload {D1B83970-7269-48BE-8B0E-5120D9327E52} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS Unsupported payload versions included [ 2472] Tue Dec 18 22:24:09 2012 INFO :: END TIMER :: [Total Timer] took 250.247 miliseconds (0.250247 seconds) DTR = 31.9684 KBPS (0.0312191 MBPS) -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 3 error(s), 0 warning(s) ERROR: Payload {98CE8819-87AA-4814-8167-ADDDD513485F} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS ERROR: Payload {D1B83970-7269-48BE-8B0E-5120D9327E52} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS ERROR: Unsupported payload versions included Search the same string above to find when the error occured. ------------------------------------------------------------------------------------- Exit Code: 21 - payloads version is not supported by installed version of RIBS *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* END - Installer Session *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Visit http://www.adobe.com/go/loganalyzer/ for more information *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* START - Installer Session *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* RIBS version: 3.5.8.0 Win OS version: 6.2.0.0 64 bit Type: 1 ::START TIMER:: [Total Timer] CHECK: Single instance running CHECK : Credentials Load Deployment File Create Required Folders Assuming install mode Looking up install source path Sync Media DB ... ::START TIMER:: [Sync Media DB] Pre check media db sync End of Pre check media db sync. Exit code: 1 Media db sync skipped as session is already installed :: END TIMER :: [Sync Media DB] took 103.524 miliseconds (0.103524 seconds) Ready to initialize session to start with ... ::START TIMER:: [CreatePayloadSession] -------------------- BEGIN - Updating Media Sources - BEGIN -------------------- Updated source path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller Updating media info for: {0449467E-102A-4514-9F4D-91BCEE129390} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All-160512123011\Install.db Updating media info for: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\AdobeXMPPanelsAll\Install.db Updating media info for: {3A8D4A3A-5E08-4E33-8831-50CB4DC101E6} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All-x64\Install.db Updating media info for: {5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All\Install.db Updating media info for: {98CE8819-87AA-4814-8167-ADDDD513485F} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\PSE11STIInstaller\Install.db Updating media info for: {D1B83970-7269-48BE-8B0E-5120D9327E52} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\AdobeAPE3.101-mul\Install.db Updating media info for: {F6F5021E-0548-43C1-82CC-C5C7A6906585} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All\Install.db -------------------- END - Updating Media Sources - END -------------------- Supported RIBS version range: [0.0.66.0,3.5.8.0] [ 1204] Tue Dec 18 22:43:26 2012 ERROR Payload {98CE8819-87AA-4814-8167-ADDDD513485F} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS Payload {D1B83970-7269-48BE-8B0E-5120D9327E52} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS Unsupported payload versions included [ 1204] Tue Dec 18 22:43:26 2012 INFO :: END TIMER :: [Total Timer] took 326.045 miliseconds (0.326045 seconds) DTR = 12.2683 KBPS (0.0119807 MBPS) -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 3 error(s), 0 warning(s) ERROR: Payload {98CE8819-87AA-4814-8167-ADDDD513485F} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS ERROR: Payload {D1B83970-7269-48BE-8B0E-5120D9327E52} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS ERROR: Unsupported payload versions included Search the same string above to find when the error occured. ------------------------------------------------------------------------------------- Exit Code: 21 - payloads version is not supported by installed version of RIBS *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* END - Installer Session *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* [ 5364] Tue Dec 18 23:49:17 2012 INFO *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Visit http://www.adobe.com/go/loganalyzer/ for more information *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* START - Installer Session *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* RIBS version: 3.5.8.0 Win OS version: 6.2.0.0 64 bit Type: 1 ::START TIMER:: [Total Timer] CHECK: Single instance running CHECK : Credentials Load Deployment File Create Required Folders Assuming install mode Looking up install source path Sync Media DB ... ::START TIMER:: [Sync Media DB] Pre check media db sync End of Pre check media db sync. Exit code: 1 Media db sync skipped as session is already installed :: END TIMER :: [Sync Media DB] took 102.292 miliseconds (0.102292 seconds) Ready to initialize session to start with ... ::START TIMER:: [CreatePayloadSession] -------------------- BEGIN - Updating Media Sources - BEGIN -------------------- Updated source path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller Updating media info for: {0449467E-102A-4514-9F4D-91BCEE129390} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All-160512123011\Install.db Updating media info for: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\AdobeXMPPanelsAll\Install.db Updating media info for: {3A8D4A3A-5E08-4E33-8831-50CB4DC101E6} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All-x64\Install.db Updating media info for: {5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All\Install.db Updating media info for: {98CE8819-87AA-4814-8167-ADDDD513485F} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\PSE11STIInstaller\Install.db Updating media info for: {D1B83970-7269-48BE-8B0E-5120D9327E52} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\AdobeAPE3.101-mul\Install.db Updating media info for: {F6F5021E-0548-43C1-82CC-C5C7A6906585} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All\Install.db -------------------- END - Updating Media Sources - END -------------------- Supported RIBS version range: [0.0.66.0,3.5.8.0] [ 5364] Tue Dec 18 23:49:17 2012 ERROR Payload {98CE8819-87AA-4814-8167-ADDDD513485F} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS Payload {D1B83970-7269-48BE-8B0E-5120D9327E52} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS Unsupported payload versions included [ 5364] Tue Dec 18 23:49:17 2012 INFO :: END TIMER :: [Total Timer] took 305.293 miliseconds (0.305293 seconds) DTR = 13.1022 KBPS (0.0127951 MBPS) -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 3 error(s), 0 warning(s) ERROR: Payload {98CE8819-87AA-4814-8167-ADDDD513485F} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS ERROR: Payload {D1B83970-7269-48BE-8B0E-5120D9327E52} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS ERROR: Unsupported payload versions included Search the same string above to find when the error occured. ------------------------------------------------------------------------------------- Exit Code: 21 - payloads version is not supported by installed version of RIBS *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* END - Installer Session *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Visit http://www.adobe.com/go/loganalyzer/ for more information *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* START - Installer Session *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* RIBS version: 3.5.8.0 Win OS version: 6.2.0.0 64 bit Type: 1 ::START TIMER:: [Total Timer] CHECK: Single instance running CHECK : Credentials Load Deployment File Create Required Folders Assuming install mode Looking up install source path Sync Media DB ... ::START TIMER:: [Sync Media DB] Pre check media db sync End of Pre check media db sync. Exit code: 1 Media db sync skipped as session is already installed :: END TIMER :: [Sync Media DB] took 144.2 miliseconds (0.1442 seconds) Ready to initialize session to start with ... ::START TIMER:: [CreatePayloadSession] -------------------- BEGIN - Updating Media Sources - BEGIN -------------------- Updated source path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller Updating media info for: {0449467E-102A-4514-9F4D-91BCEE129390} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All-160512123011\Install.db Updating media info for: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\AdobeXMPPanelsAll\Install.db Updating media info for: {3A8D4A3A-5E08-4E33-8831-50CB4DC101E6} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All-x64\Install.db Updating media info for: {5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All\Install.db Updating media info for: {98CE8819-87AA-4814-8167-ADDDD513485F} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\PSE11STIInstaller\Install.db Updating media info for: {D1B83970-7269-48BE-8B0E-5120D9327E52} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\AdobeAPE3.101-mul\Install.db Updating media info for: {F6F5021E-0548-43C1-82CC-C5C7A6906585} Type: 1, Volume Order: 1, Media Name: PSE 11 Path: F:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All\Install.db -------------------- END - Updating Media Sources - END -------------------- Supported RIBS version range: [0.0.66.0,3.5.8.0] [ 6004] Tue Dec 18 23:58:44 2012 ERROR Payload {98CE8819-87AA-4814-8167-ADDDD513485F} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS Payload {D1B83970-7269-48BE-8B0E-5120D9327E52} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS Unsupported payload versions included [ 6004] Tue Dec 18 23:58:44 2012 INFO :: END TIMER :: [Total Timer] took 307.152 miliseconds (0.307152 seconds) DTR = 13.0228 KBPS (0.0127176 MBPS) -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 3 error(s), 0 warning(s) ERROR: Payload {98CE8819-87AA-4814-8167-ADDDD513485F} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS ERROR: Payload {D1B83970-7269-48BE-8B0E-5120D9327E52} of version: 4.0.19.0 is not supported by this version: 3.5.8.0 of RIBS ERROR: Unsupported payload versions included Search the same string above to find when the error occured. ------------------------------------------------------------------------------------- Exit Code: 21 - payloads version is not supported by installed version of RIBS *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* END - Installer Session *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

Well, don't ask me how but today I switched on my mac and .... voilà, iTunes 11 was there running without any problem. It looks like that the error message was a fake notification. Maybe in the next days I will discover some issues but it work fine, so far.

How to solve the error " The installation process encountered an error while installing Shared Technologies.

I had bought the adobe photoshop elements 12 online and I am not able to complete my installation although i tried many times . An error "The installation process encountered an error while installing Shared Technologies. Please restart your computer and try again" occur

Photoshop Elements 12 fails while installing sh... | Adobe Community

Trying to install photoshop elements 11 and keep getting the same error message: "The installation process encountered an error while installing shared technologies."

Trying to install photoshop elements 11 and keep getting the same error message: "The installation process encountered an error while installing shared technologies."

Medops20 please see Install rollback and Shared Technologies | Windows for information on how to resolve the current error.

Photoshop Elements 10 installation - Shared Technologies

I purchased ADOBE PHOTOSHOP ELEMENTS 10 from Amazon. I uninstalled a very old version of Photoshop 6 and then installed Photoshop Elements. It runs the installation through to the end and then rolls it back stating ‘Shared Technologies’ as the reason the installation failed. In order to test the installation disk was not faulty I ran the install on my sisters laptop (Vista and Windows 7 and it worked). I have done a system restore to just before the installation and the same thing happens. I downloaded the Adobe Support Adviser which gives you the solution to solve the installation issue. It states ‘a restart is pending’ and says the solution is to remove a registry key ‘InProgress key’ is not there. I am on Windows 7 Home Premium Service Pack 1, 64 bit Acer Z5771 all in one.Thanks for any help.

I would suggest trying to contact support via chat (availability only Monday to Friday) to see if they can resolve the issue as there can be many reasons why shared technologies fail. They may tell you that support is only available for PSE11 but don’t be fobbed off. If you purchased the product recently, your statutory rights cannot be overridden, certainly within the EU. Ultimately you can request Amazon to make a refund or to replace the product with PSE11.

Shared Technologies installation error message for PS Elements 11

Using PC with Windows 8, I got PS Elements 11 with a scanner about a week ago. Worked fine until last night when I had to do a system restore for Windows and lost the PS-E 11 program. Tried to re-install it and keep getting a shared technologies error message. Need an easy fix or careful and simplified explanation for an aggravated technophobe.

Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows
Mylenium

Photoshop Elements 12 Installation Failure Shared Technologies

I bought PSE 12 this morning and have been trying to download t all day. Im using the recommended Akamai_NetSession_Installer. But once it gets to a certain point it stops and rolls back everything its doing and a msg pops up:
The installation process has encountered an error while installing Shared Technologies. Pease restart your system and try again.

Hi AresOne,
Kindly refer : http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html#main_Error__Below_mentioned_applications_have_failed_to_install__Shared_tech nologies_
Thanks!
Atul Saini

How to get Elem. 12 installation pass shared technology?

I have tried to install Elements 12 twice today. Both times have gotten message "shared technology failed to install". and the installation stopped.
Have all Nortons temp. suspended. Have checked troubleshooting and am not experienced enough to change name of OOBE as suggested by troubleshooter.
Need help.

HockeyGranpa2 if you would like assistance with renaming the OOBE folder then please contact our support team to work with them directly. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

Installation echec of Shared technology

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