Installation error: Adobe Color JA Extra Settings CS4

I have a multiuser Mac CS4 Design Studio (college department).  All but one computer is installing fine.  This is a PowerMac G5 with 10.5.8.  Clean as a whistle, nothing funny installed, no other problems.
The installer fails when installing Illustrator, specifically when installing the additional-but-required item named "Adobe Color JA Extra Settings CS4".  It simply fails with a helpful "Error 2" message.  I don't know what this item is, but without it, Illustrator won't install.
All other CS4 applications install fine.  I've repaired permissions, tried installing from another Admin user on the same computer, etc.  I've tried installing both from the original CDs and from the downloaded license installer.  Etc etc.
The Adobe installation log appears useless.  I run the "Adobe Support Advisor" which tells me:
  Issue no: id18470
  Unable to update an installed font when installing the Adobe Creative Suite 4 product
and points me to:
  http://kb2.adobe.com/cps/403/kb403901.html
Which, if related at all, doesn't provide any info since it doesn't tell me what font is related (although my gut feeling is this isn't a font issue at all, but it's impossible to know).  Anyway I try using the Support Advisor to upload the logs to Adobe but keep getting "The storage server is unavailable! Please try again later."  That's helpful.  Anyway, to rule out any font permission issues I force-propagated proper permissions in /Library/Fonts and ~/Library/Fonts.  No change.
I've been on hold with Adobe Support for 45 minutes and can't stay on much longer, so I figure I'll post here to see if anyone has any suggestions.  I wish they'd at least have better music.
Any idea what this file/item is, and if there's either another way to install it (ie copy from another Mac) or manually deselect it from the installer?
The last chunk of lines from the installation log follows; no idea where the proper cutoff is.
Thanks!
1 Deleted
[       1] Tue Mar  2 11:36:16 2010  INFO
Completing repair for payload at /Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorEU_ExtraSettings2-mul/AdobeColorEU_ExtraSettings2-mul.dmg
[       1] Tue Mar  2 11:36:17 2010 DEBUG
RepairPayload succeeded.
[       1] Tue Mar  2 11:36:17 2010  INFO
Physical payload repair result:0
[       0] Tue Mar  2 11:36:17 2010  INFO
Calling the custom action code for post-repair for payload {69A6AF34-639F-4AC8-8EFB-86DB91C5E106}
[       0] Tue Mar  2 11:36:17 2010 DEBUG
BEGIN Payload Properties
ARK_UninstallAliasName=Uninstall Adobe Color EU Extra Settings CS4
AddRemoveInfoEstimatedSize=2216341
AdobeCode={69A6AF34-639F-4AC8-8EFB-86DB91C5E106}
CLE=
EULA_LANGUAGE=en_US
INSTALLDIR=/Applications
MEDIATAG=
OS64Bit=0
UILanguageSelected=en_US
UPGRADEQUALSN=
defaultLanguage=en_US
driverAdobeCode={E8B28C6D-46DF-4842-9B06-9924D94DA1E0}
eula_EPIC_EULA_ACCEPTED=1
eula_EPIC_EULA_SELECTED=0
installLanguage=en_US
installSourcePath=/Library/Application Support/Adobe/Installers/502814f68fd7e36868492dfad441107
mediaName=Adobe CS4 Design Premium Disc 1
mediaPath=/Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorEU_ExtraSettings2-mul/AdobeColorEU_ExtraSettings2-mul.dmg
mediaType=1
mediaVolumeIndex=1
parentAdobeCode=
platform=OSX
productName=Adobe Color EU Extra Settings CS4
sessionID=502814f68fd7e36868492dfad441107
setupVersion=2.0.138.0
END Payload Properties
Operation complete. Setting status: 0
Popping new operation
Creating instruction for payload {2B47D5DE-E019-4130-AB69-2DAB4DEEBB0A} Adobe Color JA Extra Settings CS4
[       0] Tue Mar  2 11:36:17 2010  INFO
Calling the custom action code for pre-install for payload {2B47D5DE-E019-4130-AB69-2DAB4DEEBB0A}
[       0] Tue Mar  2 11:36:17 2010 DEBUG
BEGIN Payload Properties
ARK_UninstallAliasName=Uninstall Adobe Color EU Extra Settings CS4
AddRemoveInfoEstimatedSize=2216341
AdobeCode={2B47D5DE-E019-4130-AB69-2DAB4DEEBB0A}
CLE=
EULA_LANGUAGE=en_US
INSTALLDIR=/Applications
MEDIATAG=
OS64Bit=0
UILanguageSelected=en_US
UPGRADEQUALSN=
defaultLanguage=en_US
driverAdobeCode={E8B28C6D-46DF-4842-9B06-9924D94DA1E0}
eula_EPIC_EULA_ACCEPTED=1
eula_EPIC_EULA_SELECTED=0
installLanguage=en_US
installSourcePath=/Library/Application Support/Adobe/Installers/502814f68fd7e36868492dfad441107
mediaName=Adobe CS4 Design Premium Disc 1
mediaPath=/Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorJA_ExtraSettings2-mul/AdobeColorJA_ExtraSettings2-mul.dmg
mediaType=1
mediaVolumeIndex=1
parentAdobeCode=
platform=OSX
productName=Adobe Color JA Extra Settings CS4
sessionID=502814f68fd7e36868492dfad441107
setupVersion=2.0.138.0
END Payload Properties
Custom action code for pre-install for payload {2B47D5DE-E019-4130-AB69-2DAB4DEEBB0A} returned : [object Object]
BEGIN Dependent operations for DRIVER {E8B28C6D-46DF-4842-9B06-9924D94DA1E0} Adobe Creative Suite 4 Design Premium
  {78F4C3FA-BE2D-4392-A98A-68A3498E3E94} Adobe Anchor Service CS4
  {BC286945-85E3-44BC-86E0-F6F856E159CB} Suite Shared Configuration CS4
END Dependent operations for DRIVER {E8B28C6D-46DF-4842-9B06-9924D94DA1E0} Adobe Creative Suite 4 Design Premium
Checking operation result for {78F4C3FA-BE2D-4392-A98A-68A3498E3E94} Adobe Anchor Service CS4
Checking operation result for {BC286945-85E3-44BC-86E0-F6F856E159CB} Suite Shared Configuration CS4
Operation can be attempted
Popped
BEGIN Payload Properties
ARK_UninstallAliasName=Uninstall Adobe Color JA Extra Settings CS4
AddRemoveInfoEstimatedSize=2216341
CLE=
EULA_LANGUAGE=en_US
INSTALLDIR=/Applications
MEDIATAG=
OS64Bit=0
UILanguageSelected=en_US
UPGRADEQUALSN=
defaultLanguage=en_US
driverAdobeCode={E8B28C6D-46DF-4842-9B06-9924D94DA1E0}
eula_EPIC_EULA_ACCEPTED=1
eula_EPIC_EULA_SELECTED=0
installLanguage=en_US
installSourcePath=/Library/Application Support/Adobe/Installers/502814f68fd7e36868492dfad441107
mediaName=Adobe CS4 Design Premium Disc 1
mediaPath=/Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorJA_ExtraSettings2-mul/AdobeColorJA_ExtraSettings2-mul.dmg
mediaType=1
mediaVolumeIndex=1
parentAdobeCode=
platform=OSX
productName=Adobe Creative Suite 4 Design Premium
sessionID=502814f68fd7e36868492dfad441107
setupVersion=2.0.138.0
END Payload Properties
[       1] Tue Mar  2 11:36:17 2010  INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
[       0] Tue Mar  2 11:36:17 2010  INFO
setting timeout
[       1] Tue Mar  2 11:36:17 2010  INFO
Beginning installation for payload at /Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorJA_ExtraSettings2-mul/AdobeColorJA_ExtraSettings2-mul.dmg
[       1] Tue Mar  2 11:36:17 2010 DEBUG
Setting determined properties...
Mounting payload image at /Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorJA_ExtraSettings2-mul/AdobeColorJA_ExtraSettings2-mul.dmg
[       1] Tue Mar  2 11:36:19 2010 DEBUG
Payload mounted at /tmp/.tempdirVk0XtuAb
[       1] Tue Mar  2 11:36:19 2010  INFO
Reading instructions from /Library/Application Support/Adobe/Installers/R2/Setup.app/Contents/SharedSupport/InstallSetup.js
[       1] Tue Mar  2 11:36:19 2010 DEBUG
Uninstalling {7E8C0B6B-A9DD-47C2-9589-43442F753117} as part of upgrade installation.
[       1] Tue Mar  2 11:36:19 2010  INFO
Reading instructions from /Library/Application Support/Adobe/Uninstall/{7E8C0B6B-A9DD-47C2-9589-43442F753117}.js
[       1] Tue Mar  2 11:36:19 2010 ERROR
Unable to get alias data from uninstall db for storage key {7E8C0B6B-A9DD-47C2-9589-43442F753117} due to error 4
[       1] Tue Mar  2 11:36:19 2010 FATAL
JavaScript processing failed with error:
[       1] Tue Mar  2 11:36:19 2010 DEBUG
Rolling back prior actions...
[       1] Tue Mar  2 11:36:19 2010  INFO
Completing installation for payload at /Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorJA_ExtraSettings2-mul/AdobeColorJA_ExtraSettings2-mul.dmg
[       1] Tue Mar  2 11:36:20 2010 ERROR
InstallPayload failed.
[       0] Tue Mar  2 11:36:20 2010 DEBUG
Adding failed payload to required list
Adding failed payload to required list
Adding failed payload to critical list
Adding failed payload to required list
Adding failed payload to required list
[       0] Tue Mar  2 11:36:23 2010 DEBUG
Mid stream failure: User decided to quit
[       0] Tue Mar  2 11:36:23 2010  INFO
Calling the ROLLBACK custom action code for pre-install for payload {2B47D5DE-E019-4130-AB69-2DAB4DEEBB0A}
[       0] Tue Mar  2 11:36:23 2010 DEBUG
BEGIN Payload Properties
ARK_UninstallAliasName=Uninstall Adobe Color JA Extra Settings CS4
AddRemoveInfoEstimatedSize=2216341
AdobeCode={2B47D5DE-E019-4130-AB69-2DAB4DEEBB0A}
CLE=
EULA_LANGUAGE=en_US
INSTALLDIR=/Applications
MEDIATAG=
OS64Bit=0
UILanguageSelected=en_US
UPGRADEQUALSN=
defaultLanguage=en_US
driverAdobeCode={E8B28C6D-46DF-4842-9B06-9924D94DA1E0}
eula_EPIC_EULA_ACCEPTED=1
eula_EPIC_EULA_SELECTED=0
installLanguage=en_US
installSourcePath=/Library/Application Support/Adobe/Installers/502814f68fd7e36868492dfad441107
mediaName=Adobe CS4 Design Premium Disc 1
mediaPath=/Volumes/Adobe CS4 Design Premium Disc 1/Adobe CS4 Design Premium/payloads/AdobeColorJA_ExtraSettings2-mul/AdobeColorJA_ExtraSettings2-mul.dmg
mediaType=1
mediaVolumeIndex=1
parentAdobeCode=
platform=OSX
productName=Adobe Color JA Extra Settings CS4
sessionID=502814f68fd7e36868492dfad441107
setupVersion=2.0.138.0
END Payload Properties
Operation complete. Setting status: 2
Popping new operation
Creating instruction for payload {6CA25E84-FDC9-4EAE-86A6-FE0697BAF171} Adobe Color NA Recommended Settings CS4
User exited workflow.
Marking payload {6CA25E84-FDC9-4EAE-86A6-FE0697BAF171} Adobe Color NA Recommended Settings CS4 as canceled
Status object
Log of: object
isRunning {boolean}: false
percentComplete {number}: 100
message {object}: [object Object]
Log of: object
code {number}: 1
Set payload canceled status
Creating instruction for payload {9153FB2B-184A-4FBD-A4DE-334CFD5900E9} Adobe Utilities CS4
User exited workflow.
Marking payload {9153FB2B-184A-4FBD-A4DE-334CFD5900E9} Adobe Utilities CS4 as canceled
Status object
Log of: object
isRunning {boolean}: false
percentComplete {number}: 100
message {object}: [object Object]
Log of: object
code {number}: 1

you can uninstall any cs4 program that is installed.
clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6)
and retry installing.
if you again see a 1603 error, check your install logs for more specific info - Troubleshoot installation with install logs | CS3, CS4

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    Here's a little background:  Rec'd DVD from Adobe, ran as Administrator and error message "set up has encountered an error and cannot continue".  System is Vista 64 bit, 8 gig RAM, 1T HD with lots of space, Nividia 9500 video card.  Previously deleted failed CS4 trial download, ran CS3 and CS4 uninstalled, cleaned registry, defragged etc.
    Any insight into this error?  Thanks for your help.

    Do you have Vista service pack 2 installed? If not then I would install it. If you do have Vista SP2 installed do this:
    Go to start, start search and type in services. You should see services and click on that. Scroll down until you see Windows installer. Ensure it is set to manual. If it is not set to manual, Under startup type, highlight manual and right click. Click on properties. Where it reads Startup type change this to manual, hit apply. Now click on the start button to start it then ok to close.
    Now if it is set to manual look for the word Start that is blue in color in the top left area. Click on this to start the service. Then close the window. Try PS CS4 install again.

  • Adobe Acrobat 9 Installation Error 2?

    Support:
    I just purchased Adobe Creative Suite 4 for my office and I'm having issues installing Acrobat 9. All other applications install, etc: Photoshop, Dreamweaver. To get ready I uninstalled all my old CS3 software and used the CS3 clean utility from Adobe. Then I searched all my files and registry and deleted all leftover files and registry entries.
    I restarted and began to install my wondrous new CS4! Everything went well until the end of the installation. I got an error saying Adobe Acrobat could not be installed. It gave me the below output, basically put: "Error: Error 2". I then went to the support site and installed the Adobe Air, Adobe Support Advisor. After a quick check of the "Creative Suite Product Install" option it returned, "The module found no solutions to report for the selected log file.".
    Adobe Installer Error Info:
    "Sorry you are experiencing trouble with this installation.
    Adobe Acrobat 9 Professional (At install, older versions get upgraded. A l'installation, les versions plus anciennes sont mises à niveau. Bei der Instalation werden ältere Versionen aktualisiert.)
    Error:
    Error 2."
    I don't know what to do now. I desperately need Acrobat installed for my business. I have searched the support site up and down and have found no information on the issue. I did find a support issue which says, "Acrobat 9 is not installed as part of Creative Suite 4 on Windows (XP 64-bit, Vista 64-bit and 2003 Server 64-bit): Adobe Acrobat 9 fails to be installed as part of Adobe Creative Suite 4 on Windows XP 64-bit, Windows Vista 64-bit and Windows 2003 Server 64-bit." However I have an x86 (32bit) system. Hell, I even tried to install the Windows KB update file and it wouldn't let me due to my system being 32bit. Link to the issue below:
    http://kb.adobe.com/selfservice/viewContent.do?externalId=kb407134&sliceId=1
    I then also found a user who reported the infamous Error 2; however sadly he did not have the exact same issue although similar. He too ran the analyzer application and it also found no errors. He is also running a similar setup to mine (see specs below). He gets the same error when trying to install the other applications such as Illustrator, Photoshop, etc... To this day his issue has not been taken care of. Link to his issue is below:
    http://www.adobeforums.com/webx/.59b6f48a
    My system information: Windows XP Pro SP3 with a P4 3Ghz, 2GB DDR RAM, Radeon X1650, multiple hard drives, and the most recent updates, software, etc...
    Please help and thanks in advance,
    Mike

    Bob -
    I know my original post was over a year ago, but unfortunately I wasn't ever able to resolve it.  I worked with tech support over the phone wasting hours of both of our time trying to resolve this problem.  Now when I need to use Acrobat 9 Pro, I have to access it with my laptop and then transfer my work back to my desktop computer in order to use the rest of the CS4 Suite on my desktop.  The crazy thing is I'm running the exact same XP software on my laptop as I run on my desktop and Acrobat on my laptop works great. So I have no doubt that Acrobat works well with 64 bit systems on Vista and 7, but I'm not very confident that by upgrading to a new windows operating system will result with success.  This issue seems so strange to me since I am able to run 50 other applications on my desktop from other software manufacturers and can successfully download new applications from any software manufacture with the exception of Acrobat. If anyone has a similar problem and can figure out a solution, please let me know.
    - Neil

  • Adobe Acrobat 9 Installation Error 2? *Updated*

    ______________________________________________________
    Question**********************************************
    Support:
    I just purchased Adobe Creative Suite 4 for my office and I'm having issues installing Acrobat 9. All other applications install, etc: Photoshop, Dreamweaver. To get ready I uninstalled all my old CS3 software and used the CS3 clean utility from Adobe. Then I searched all my files and registry and deleted all leftover files and registry entries.
    I restarted and began to install my wondrous new CS4! Everything went well until the end of the installation. I got an error saying Adobe Acrobat could not be installed. It gave me the below output, basically put: "Error: Error 2". I then went to the support site and installed the Adobe Air, Adobe Support Advisor. After a quick check of the "Creative Suite Product Install" option it returned, "The module found no solutions to report for the selected log file.".
    Adobe Installer Error Info:
    "Sorry you are experiencing trouble with this installation.
    Adobe Acrobat 9 Professional (At install, older versions get upgraded. A l'installation, les versions plus anciennes sont mises à niveau. Bei der Instalation werden ältere Versionen aktualisiert.)
    Error:
    Error 2."
    I don't know what to do now. I desperately need Acrobat installed for my business. I have searched the support site up and down and have found no information on the issue. I did find a support issue which says, "Acrobat 9 is not installed as part of Creative Suite 4 on Windows (XP 64-bit, Vista 64-bit and 2003 Server 64-bit): Adobe Acrobat 9 fails to be installed as part of Adobe Creative Suite 4 on Windows XP 64-bit, Windows Vista 64-bit and Windows 2003 Server 64-bit." However I have an x86 (32bit) system. Hell, I even tried to install the Windows KB update file and it wouldn't let me due to my system being 32bit. Link to the issue below:
    http://kb.adobe.com/selfservice/viewContent.do?externalId=kb407134&sliceId=1
    I then also found a user who reported the infamous Error 2; however sadly he did not have the exact same issue although similar. He too ran the analyzer application and it also found no errors. He is also running a similar setup to mine (see specs below). He gets the same error when trying to install the other applications such as Illustrator, Photoshop, etc... To this day his issue has not been taken care of. Link to his issue is below:
    http://www.adobeforums.com/webx/.59b6f48a
    My system information: Windows XP Pro SP3 with a P4 3Ghz, 2GB DDR RAM, Radeon X1650, multiple hard drives, and the most recent updates, software, etc...
    Please help and thanks in advance,
    Mike
    Solution**********************************************
    Support:
    I have figured out the solution to the issue on my own. I usually have the print spooler service disabled on my work PC to combat intellectual property theft. However, I remembered that I once had an issue installing Adobe CS3 Master Collection (Adobe Acrobat 8 Pro). The older generation Adobe software (Adobe Acrobat 8 Pro/CS3) displayed the error that the print spooler service was not started and provided a solution. What is really strange is that the newer software (CS4) simply gives no description of an error and simply outputs "Error 2".
    Adobe Acrobat 9 Pro included with Adobe CS4 Master Collection will not properly install if the print spooler service is not enabled and started! After the install you can disable the print spooler service as usual, but it is necessary upon installation to have it running. In addition, Adobe Acrobat Reader 9 (Free Edition) will install and perform as usual with the print spooler service disabled. I suggest putting this information on your site for others who may experience the same issue in the future.
    Regards,
    M

    Checking the Event Viewer is good advice.
    I had Error 1606.Could not access network location, and a web search led me to this advice to remove old registry entries for MS Office:
    http://www.gilsmethod.com/fix_error_1606_acrobat
    Makes no sense but there you have it.

  • Error 1935. ... HRESULT: 0x80073712 Installation error message.  Windows7.  Adobe Acrobat Reader 11

    Cannot figure out install problem or why it is occuring.  The Download and installation runs to about 80% and errors out.  Icon even appears for program on desktop around 77% complete and I can open it but aborts setup.  I have tried to follow the troubleshooting suggestions by going to
    Start > All Programs > Accessories > Run (as adiministrator)
    Copy and paste the following text in the Open field and then press Enter 
    fsutil resource setautoreset true C:\
    but to no avail.
    Also used Firefox browser but same problem occured.
    Only virus protection running is MSE and checked that under internet options security trusted sites that scripting is enabled under custom settings.
    Need help!  I have seen a few other complaints about this issue but doesn't look like any resolution for those who posted.
    Adobe Reader installation errorAdobe Reader installation error 
    Error 1935.An error occurred during the installation of assembly component {B708EB72-AA82-3EB7-8BB0-D845BA35C93D}. HRESULT: 0x80073712. Error 1935.An error occurred during the installation of assembly component {B708EB72-AA82-3EB7-8BB0-D845BA35C93D}. HRESULT: 0x80073712.

    I have also seen this error a number of times here in the forum, but I do not know what causes it.  It seems to be some kind of conflict with the .NET Framework.  Could it be that some update to the .NET Framework is running at the same time?  (.NET Framework updates perform assemblies that can run for several hours.)
    What I would try if I were to encounter this error:
    restart Windows
    check with the Task Manager's Processes tab that no batch assemblies are running
    try the MSI installer http://ardownload.adobe.com/pub/adobe/reader/win/11.x/11.0.00/en_US/AdbeRdr11000_en_US.msi
    then run the 11.0.3 update http://ardownload.adobe.com/pub/adobe/reader/win/11.x/11.0.03/misc/AdbeRdrUpd11003.msp

  • "Application Not Found" CS4 installation error

    Problem: "Application Not Found" CS4 installation error
    Some Adobe Creative Suite CS4 Production Premium distribution disks issue an "Application not found" error while loading Disk 2 due to an error in the Autorun.inf file.
    Does your Autorun.inf for Disk 2, 3, or 4 contain
    [autorun]
    open=Autoplay.exe -auto
    icon=\csppdvd.ico
    Autorun.inf should instead only say
    [autorun]
    icon=\csppdvd.ico
    There should not be the line
    open=Autoplay.exe auto
    Only Disk 1 should have this line.
    On Disk 1, Adobe has a file called Autoplay.exe which starts the installation.
    "open=Autoplay.exe auto" runs the Autoplay application.
    Autoplay.exe is not on Disk 2, 3, or 4 so having the open line generates the error.
    Since you cannot edit the DVD, the trick is to turn off autorun so Windows doesn't run Autorun.inf upon loading Disk 2. Look at the Wikipedia description of "Autorun" for details. Wikipedia describes how to disable Autorun using
    Start -> Run -> gpedit.msc
    You will need to do this for XP. Vista has a Control Panel which allows you to "Take no action" for "Software and games". If this does not work, use gpedit.msc instead. You will know Autorun is off if upon inserting Disk 1, no installation window appears.
    Wikipedia notes that "AutoPlay is the name of a different feature in Microsoft Windows" not to be confused with Autorun starting the Autorun.inf file.
    Now that Autorun is off, manually double click Autoplay.exe on Disk 1 to start the installation. Disk 2 should now load properly.
    By the way, it appears you cannot teach an old dog new tricks. Some Adobe Creative Suite CS3 Production Premium distribution disks had the same problem. Obviously, Adobe did not learn from their past mistake.
    You may want to call Adobe to obtain replacement disks which don't have this error.
    (800) 642-3623 Adobe Technical Support
    (800) 833-6687 Adobe Customer Support

    Petrula,
    Can you look at the DVDs and send me the numbers you find on the inner edge? Also, any numbers on the outer DVD sleeves. This can help us to identify which sets of media are affected and possibly resolve it, or at least more specifically target solution information.
    Thank you!

  • Adobe illustrator installation errors.

    I've been trying to install Illustrator CS5 trial for about a week now and this always comes up. I've been reading the other disscussions about this problem but none of them have helped. If anyone can help me that would be greatly appreciated.
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 38 error(s), 49 warning(s)
    WARNING: Display requirements not met for {9B97EC91-B3FD-4BFF-88FC-5345A26AC2E7}
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    WARNING: Warning: {2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} Adobe Player for Embedding will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
    WARNING: Warning: {02731921-5711-4E7A-A898-D6BCF0F2A1CD} Adobe CSXS Infrastructure CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
    WARNING: Warning: {E995AC53-954A-48D2-A861-613B8D42A9BE} Adobe ExtendScript Toolkit CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
    WARNING: Warning: {E4E188D2-27D5-4E4C-92CE-87F9D24AD2F6} Adobe Extension Manager CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
    WARNING: Warning: {6E505C8F-2896-11DF-9B64-0013724DD917} DeviceCentral will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
    WARNING: Warning: {1D809D80-28A4-11DF-A816-0024E8692489} DeviceCentral_DeviceCentral3LP-en_US will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
    WARNING: Warning: {2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} Adobe Player for Embedding will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Warning: {02731921-5711-4E7A-A898-D6BCF0F2A1CD} Adobe CSXS Infrastructure CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
    WARNING: Warning: {E995AC53-954A-48D2-A861-613B8D42A9BE} Adobe ExtendScript Toolkit CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
    WARNING: Warning: {E4E188D2-27D5-4E4C-92CE-87F9D24AD2F6} Adobe Extension Manager CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Warning: {6E505C8F-2896-11DF-9B64-0013724DD917} DeviceCentral will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
    WARNING: Warning: {1D809D80-28A4-11DF-A816-0024E8692489} DeviceCentral_DeviceCentral3LP-en_US will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    ERROR: MsiConfigureProductEx failed with error: 1612 - The installation source for this product is not available. Verify that the source exists and that you can access it.
    MSI Error message:
    ERROR: The following payload errors were found during install:
    ERROR:  - Microsoft_VC90_ATL_x86: Install failed
    ERROR:  - Adobe Media Player: Install failed
    ERROR:  - SiteCatalyst NetAverages: Install failed
    ERROR:  - Microsoft_VC90_CRT_x86: Install failed
    ERROR:  - Adobe Bridge CS5: Install failed
    ERROR:  - Adobe XMP Panels CS5: Install failed
    ERROR:  - Photoshop Camera Raw: Install failed
    ERROR:  - AdobeColorCommonSetCMYK: Install failed
    ERROR:  - AdobeHelp: Install failed
    ERROR:  - Camera Profiles Installer: Install failed
    ERROR:  - AdobeColorJA CS5: Install failed
    ERROR:  - Adobe ReviewPanel CS5: Install failed
    ERROR:  - Adobe BrowserLab CS Live: Install failed
    ERROR:  - Microsoft_VC90_MFC_x86: Install failed
    ERROR:  - CSXS Story Extension: Install failed
    ERROR:  - Suite Shared Configuration CS5: Install failed
    ERROR:  - Adobe Linguistics CS5: Install failed
    ERROR:  - PDF Settings CS5: Install failed
    ERROR:  - AdobeColorEU CS5: Install failed
    ERROR:  - AdobeTypeSupport CS5: Install failed
    ERROR:  - AdobeColorCommonSetRGB: Install failed
    ERROR:  - Adobe CSXS Extensions CS5: Install failed
    ERROR:  - AdobeOutputModule: Install failed
    ERROR:  - Adobe Illustrator CS5: Failed due to Language Pack installation failure
    ERROR:  - Adobe WinSoft Linguistics Plugin CS5: Install failed
    ERROR:  - AdobePDFL CS5: Install failed
    ERROR:  - HIL Help Search: Install failed
    ERROR:  - AdobeCMaps CS5: Install failed
    ERROR:  - Required Common Fonts Installation: Install failed
    ERROR:  - Microsoft_VC80_MFC_x86: Install failed
    ERROR:  - AdobeColorNA CS5: Install failed
    ERROR:  - Adobe Illustrator CS5_AdobeIllustrator15en_USLanguagePack: Install failed
    ERROR:  - Microsoft_VC80_MFCLOC_x86: Install failed
    ERROR:  - Recommended Common Fonts Installation: Install failed
    ERROR:  - AdobeJRE: Install failed
    ERROR:  - Adobe AIR: Install failed

    Installer seems to be failing to install 'Microsoft_VC90_ATL_x86.msi'. So in the installer lookup for this file at following path and double click to install it explicitly -
    'payloads\Microsoft_VC90_ATL_x86\Microsoft_VC90_ATL_x86.msi'
    If it prompts for the path point to itself (i.e. Microsoft_VC90_ATL_x86.msi). It would get installed successfully.
    Now re-run the full installer.

  • Installation Errors with CS4

    I have searched for similar posts, but it's too difficult to find them -- atleast for me.
    Basically I am trying to install Photoshop CS4 however it gave me these errors below. I took everyone's advice I read around the web, restarted my computer, ran the program as admin, turned off my windows live one-care and I still recieved these errors. I just have begun to get to a point where I am about to give up. Any help would be greatly appreciated
    Sorry, maybe I should have posted that I am running Vista 32-bit with the Service Pack 1.
    Adobe Photoshop CS4
    Error:
    Error 1603. Fatal error during installation.
    Adobe Photoshop CS4
    Error:
    Error 1603. Fatal error during installation.
    Adobe Bridge CS4
    Error:
    Error 1603. Fatal error during installation.
    Adobe Device Central CS4
    Error:
    Error 1603. Fatal error during installation.

    The 1603 is a generic message for a Windows installer. MS says:
    You may receive this error message if any one of the following conditions is true:
    The folder that you are trying to install the Windows Installer package to is encrypted.
    The drive that contains the folder that you are trying to install the Windows Installer package to is accessed as a substitute drive.
    The SYSTEM account does not have Full Control permissions on the folder that you are trying to install the Windows Installer package to.                     You notice the error message because the Windows Installer service uses the SYSTEM account to install software.
    To resolve this problem, do any one of the following, depending on the cause of the problem:
    Install the package to a folder that is not encrypted.
    Use this method if you receive the error message because you try to install the Windows Installer package to a folder that is                     encrypted.
    Install the package to a drive that is not accessed as a substitute drive.
    Use this method if you receive the error message because the drive that contains the folder that you try to install the Windows Installer                     package to is accessed as a substitute drive.
    Grant Full Control permissions to the SYSTEM account. (for Windows 2000 and Windows XP only)
    Use this method if you receive the error message because the SYSTEM account does not have Full Control permissions on the folder that you                     try to install the Windows Installer package to.
    To grant Full Control permissions to the SYSTEM account, follow these steps:                     
    On the Windows desktop, double-click My Computer. The My Computer window appears.
    Right-click the drive that you want to install the Windows Installer package to, and then click  Properties.
    Click the Security tab.
    On the Security tab, do the following:                                                     
    If you are using Microsoft Windows 2000, verify that the Name box contains the SYSTEM user account.
    If you are using Microsoft Windows XP, verify that the Group or user names box contains the SYSTEM user                                 account.
    If the SYSTEM user account does not appear in the box, follow these steps to add the SYSTEM account to the box:                           
    Click Add. The Select Users or Groups dialog box appears.
    In the Name field, click SYSTEM, and then click Add.
    Click OK.
    In the Permissions section, click to select the Full Control check box under Allow, and then click Advanced.
    Do the following:                           
    If you are using Windows XP, in the dialog box that appears, click to select the Replace permission entries on all child objects with entries shown here that apply to child objects check box for the SYSTEM account, and then click OK.
    If you are not using Windows XP, in the dialog box that appears, click to select the Reset permissions on all child objects and enable propagation of inheritable permissions check box for the SYSTEM account, and then click OK.
    Note If you receive a security message, click Yes.
    Wait for the operating system to apply the permissions that you have selected to all child folders.
    Run the Windows Installer package.
    I would make sure that Windows installer is up-to-date.
    (memo to self ...and parse copy-and-paste through Notepad!)

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