Installation Error Exit Code 20

I am attempting to install InDesign CS 5.5 on a new Windows 7 computer.  I received an installation error Exit Code 20.  Adobe Chat told me I had to open a discussion in the forum to resolve this issue.  Is anyone able to help me fix this issue? 

Exit Code: 20 - install source path does not exist
Install source files are missing.
Reextract or copy the contents of the installer.
See: Installation, launch log errors | CS5, CS5.5, CS6, CCM
http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html

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  • Lightroom - Installation Error - Exit Code 7

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    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
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    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
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    -------------------------------------- Summary --------------------------------------
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    WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}
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    WARNING: OS requirements not met for {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}
    WARNING: OS requirements not met for {9B97EC91-B3FD-4BFF-88FC-5345A26AC2E7}
    WARNING: OS requirements not met for {AAE6F374-91CB-45FB-9282-4CFA0DED2088}
    WARNING: OS requirements not met for {ABDC1F61-2C50-4BB1-ACDA-66D412D72582}
    WARNING: OS requirements not met for {B8D286BC-A68D-4E74-9F68-8756A49896D8}
    WARNING: OS requirements not met for {C0AA232E-BD1B-40B5-A176-A2BEB67FFAE1}
    WARNING: OS requirements not met for {CBE4F6C3-788E-4CAC-BA25-26FE39A3BC8C}
    WARNING: OS requirements not met for {CD29B5CA-4727-4114-9AD9-25CCCE6E4014}
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    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure

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    00:07.364: INFO:    IE Setup prerequisite package for KB2731771 included: C:\Windows\TEMP\IE1299F.tmp\KB2731771_amd64.cab
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    00:07.442: INFO:    IE Setup prerequisite package for KB2729094 included: C:\Windows\TEMP\IE1299F.tmp\KB2729094_amd64.cab
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    00:07.520: INFO:    IE Setup prerequisite package for KB2786081 included: C:\Windows\TEMP\IE1299F.tmp\KB2786081_amd64.cab
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    00:07.566: INFO:    IE Setup prerequisite package for KB2888049 included: C:\Windows\TEMP\IE1299F.tmp\KB2888049_amd64.cab
    00:07.613: INFO:    IE Setup prerequisite package for KB2888049 included: C:\Windows\TEMP\IE1299F.tmp\KB2888049_amd64.cab
    00:07.629: INFO:    A local copy of the KB2888049 installation package has been copied to KB2888049_amd64.MSU.
    00:07.691: INFO:    IE Setup prerequisite package for KB2882822 included: C:\Windows\TEMP\IE1299F.tmp\KB2882822_amd64.cab
    00:07.800: INFO:    IE Setup prerequisite package for KB2882822 included: C:\Windows\TEMP\IE1299F.tmp\KB2882822_amd64.cab
    00:07.832: INFO:    A local copy of the KB2882822 installation package has been copied to KB2882822_amd64.MSU.
    00:07.863: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1299F.tmp\IE-Spelling-en.cab
    00:07.894: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1299F.tmp\IE-Hyphenation-en.cab
    00:08.066: INFO:    Waiting for 9 prerequisite downloads.
    00:08.081: INFO:    Prerequisite download processes have completed. Starting Installation of 9 prerequisites.
    00:08.128: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2834140_amd64.cab /quiet /norestart
    00:38.049: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    00:38.080: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2670838_amd64.cab /quiet /norestart
    02:22.117: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    02:22.164: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2639308_amd64.cab /quiet /norestart
    02:59.199: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    02:59.230: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2533623_amd64.cab /quiet /norestart
    03:38.074: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    03:38.121: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2731771_amd64.cab /quiet /norestart
    04:24.765: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    04:24.796: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2729094_amd64.cab /quiet /norestart
    04:56.652: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    04:56.683: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2786081_amd64.cab /quiet /norestart
    05:01.972: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
    05:02.003: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2888049_amd64.cab /quiet /norestart
    05:38.164: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    05:38.179: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2882822_amd64.cab /quiet /norestart
    06:22.702: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    06:22.749: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    06:22.780: INFO:    Waiting for 0 language pack downloads.
    06:22.796: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    06:23.030: INFO:    No reboot logic message NrApiStart(0), lParam=0x000227e8 returned 0x00000000.
    06:24.184: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    06:24.200: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    06:24.231: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE1299F.tmp\IE11-neutral.Downloaded.cab
    06:24.246: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    07:49.860: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    07:49.922: INFO:    Setting registry to check if Internet Explorer is the default browser on first run: SUCCESS.
    07:49.953: INFO:    Preparing to install Spelling_en.msu using C:\Windows\TEMP\IE1299F.tmp\Spelling_en.msu
    07:50.031: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\Spelling_en\Windows6.3-KB2849696-x86.cab /quiet /norestart
    08:41.933: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    08:41.964: INFO:    Preparing to install Hyphenation_en.msu using C:\Windows\TEMP\IE1299F.tmp\Hyphenation_en.msu
    08:42.042: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\Hyphenation_en\Windows6.3-KB2849697-x86.cab /quiet /norestart
    09:32.758: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    09:32.789: INFO:    Preparing to install IE-Spelling-en.cab using C:\Windows\TEMP\IE1299F.tmp\IE-Spelling-en.cab
    09:32.820: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\IE-Spelling-en.cab /quiet /norestart
    09:49.372: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    09:49.388: INFO:    Preparing to install IE-Hyphenation-en.cab using C:\Windows\TEMP\IE1299F.tmp\IE-Hyphenation-en.cab
    09:49.419: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\IE-Hyphenation-en.cab /quiet /norestart
    10:05.565: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    10:05.581: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00000bc2 returned 0x00000000.
    10:05.596: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    10:05.752: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    10:05.799: INFO:    Verifying that the Internet Explorer Optional Component is enabled.
    10:05.893: INFO:    Setup exit code: 0x00000BC2 (3010) - Installation Succeeded. Reboot required.
    10:05.986: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1299F.tmp
    10:06.033: INFO:    Unable to remove directory C:\Windows\TEMP\IE1299F.tmp, marking for deletion on reboot.
    10:06.095: INFO:    Released Internet Explorer Installer Mutex
    00:00.000: ====================================================================
    00:00.047: Started: 2015/04/08 (Y/M/D) 16:31:22.090 (local)
    00:00.063: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.078: Command line: "C:\Windows\ccmcache\8\IE11-Windows6.1-x64-en-us.exe"  /passive /quiet /norestart
    00:00.094: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.125: INFO:    Previous version of Internet Explorer: 8.0.7601.18404
    00:00.141: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.156: INFO:    ...and 11.1.0.0...
    00:00.172: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.203: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.250: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.297: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.312: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.328: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:00.702: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:00.936: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1AD8.tmp\Spelling_en.msu.
    00:01.092: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:01.155: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1AD8.tmp\Hyphenation_en.msu.
    00:01.233: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
    00:02.184: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    00:05.632: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
    00:05.663: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1AD8.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1AD8.tmp\IE11-support\HardwareBlockingList.xml"
    00:06.162: INFO:    Graphics Device Information: Intel(R) HD Graphics 4000
    00:06.178: INFO:    Hardware support check succeeded. Installation will continue.
    00:06.194: INFO:    Windows 7 operating system detected.
    00:06.225: INFO:    Service pack major: 1
    00:06.240: INFO:    Service pack minor: 0
    00:06.256: INFO:    Service pack name:  Service Pack 1
    00:06.443: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
    00:06.490: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
    00:06.537: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18741 >= 6.1.7601.17727 (True)
    00:06.615: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
    00:06.662: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
    00:06.677: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:06.693: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:06.833: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
    00:06.974: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
    00:33.509: INFO:    Waiting for 0 prerequisite downloads.
    03:00.993: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    03:01.180: INFO:    Waiting for 0 language pack downloads.
    03:01.195: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    03:01.273: INFO:    No reboot logic message NrApiStart(0), lParam=0x00531188 returned 0x00000000.
    03:02.412: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    03:02.459: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    03:02.475: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE1AD8.tmp\IE11-neutral.Downloaded.cab
    03:02.521: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1AD8.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    03:29.556: INFO:    Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
    03:29.619: ERROR:   Neutral package installation failed (exit code = 0x00003715 (14101)).
    03:29.634: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    03:29.650: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    03:29.759: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    03:29.775: INFO:    Waiting for Active Setup to complete.
    03:29.806: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
    03:29.837: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    03:29.853: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
    03:29.900: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1AD8.tmp
    03:29.962: INFO:    Unable to remove directory C:\Windows\TEMP\IE1AD8.tmp, marking for deletion on reboot.
    03:30.040: INFO:    Released Internet Explorer Installer Mutex
    00:00.000: ====================================================================
    00:00.109: Started: 2015/04/08 (Y/M/D) 16:52:25.541 (local)
    00:00.156: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.219: Command line: "C:\Windows\ccmcache\8\IE11-Windows6.1-x64-en-us.exe"  /passive /quiet /norestart
    00:00.328: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.375: INFO:    Previous version of Internet Explorer: 8.0.7601.18404
    00:00.421: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.484: INFO:    ...and 11.1.0.0...
    00:00.546: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.640: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.718: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.796: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.874: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.936: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:03.916: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:03.994: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1C0CE.tmp\Spelling_en.msu.
    00:04.010: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:04.041: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1C0CE.tmp\Hyphenation_en.msu.
    00:04.056: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
    00:04.883: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    00:06.272: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
    00:06.412: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1C0CE.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1C0CE.tmp\IE11-support\HardwareBlockingList.xml"
    00:07.052: INFO:    Graphics Device Information: Intel(R) HD Graphics 4000
    00:07.067: INFO:    Hardware support check succeeded. Installation will continue.
    00:07.083: INFO:    Windows 7 operating system detected.
    00:07.098: INFO:    Service pack major: 1
    00:07.114: INFO:    Service pack minor: 0
    00:07.145: INFO:    Service pack name:  Service Pack 1
    00:07.176: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
    00:07.208: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
    00:07.223: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18741 >= 6.1.7601.17727 (True)
    00:07.254: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
    00:07.301: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
    00:07.317: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:07.332: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:07.410: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
    00:07.473: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
    00:30.140: INFO:    Waiting for 0 prerequisite downloads.
    00:32.277: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    00:32.339: INFO:    Waiting for 0 language pack downloads.
    00:32.355: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    00:32.417: INFO:    No reboot logic message NrApiStart(0), lParam=0x00351188 returned 0x00000000.
    00:33.119: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    00:33.197: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    00:33.213: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE1C0CE.tmp\IE11-neutral.Downloaded.cab
    00:33.244: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1C0CE.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    00:52.370: INFO:    Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
    00:52.401: ERROR:   Neutral package installation failed (exit code = 0x00003715 (14101)).
    00:52.417: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    00:52.463: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    00:52.573: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    00:52.744: INFO:    Waiting for Active Setup to complete.
    00:52.900: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
    00:53.009: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    00:53.072: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
    00:53.150: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1C0CE.tmp
    00:53.290: INFO:    Unable to remove directory C:\Windows\TEMP\IE1C0CE.tmp, marking for deletion on reboot.
    00:53.353: INFO:    Released Internet Explorer Installer Mutex
    00:00.000: ====================================================================
    00:00.031: Started: 2015/04/08 (Y/M/D) 17:01:40.023 (local)
    00:00.062: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.093: Command line: IE11-Windows6.1-x64-en-us.exe
    00:00.109: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.140: INFO:    Previous version of Internet Explorer: 8.0.7601.18404
    00:00.171: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.218: INFO:    ...and 11.1.0.0...
    00:00.249: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.280: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.296: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.312: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.343: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.358: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:00.826: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:00.889: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1AF41.tmp\Spelling_en.msu.
    00:00.951: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:00.982: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1AF41.tmp\Hyphenation_en.msu.
    00:01.014: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
    00:02.199: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    00:03.837: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
    00:04.258: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1AF41.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1AF41.tmp\IE11-support\HardwareBlockingList.xml"
    00:05.335: INFO:    Graphics Device Information: Intel(R) HD Graphics 4000
    00:05.351: INFO:    Hardware support check succeeded. Installation will continue.
    00:05.382: INFO:    Windows 7 operating system detected.
    00:05.413: INFO:    Service pack major: 1
    00:05.475: INFO:    Service pack minor: 0
    00:05.507: INFO:    Service pack name:  Service Pack 1
    00:05.663: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
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    00:05.850: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
    00:05.865: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:05.897: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
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    00:31.699: INFO:    Waiting for 0 prerequisite downloads.
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    02:45.548: INFO:    Waiting for 0 language pack downloads.
    02:45.579: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    02:45.642: INFO:    No reboot logic message NrApiStart(0), lParam=0x003d2b10 returned 0x00000000.
    02:46.921: INFO:    No reboot logic message NrApiScan(1), lParam=0x80070005 returned 0x00000000.
    02:46.999: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
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    Hi，
    We hope your issue has been resolved, if you've found solution by yourself. We would appreciate it if you could share with us and we will mark it as answer.
    I am looking to your log find that it's trying to launch DISM from c:\windows\SysNative. You might try build a symbolic link from c:\windows\system32 (where DISM lives) to the non-existent path c:\windows\SysNative. Then check the issue again.
    To build a symbolic link, try workaround as Brian's reply to this thread.
     http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/i-get-error-9c59-when-updating-internet-explorer/03d4473a-867b-44a5-9a37-913e9a5879cf?page=8&msgId=afe85da0-36e0-4160-860b-d2973e78c8b9
    Regards,
    D. Wu
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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    Sheena

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