Installation error - Read more "Download error - please contact customer support"
EACH TIME I TRY TO DOWNLOAD AN APP IT SAYS THIS! PLEASE HELP!!!
What are you trying to download? What are your system specifications?
Similar Messages
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While trying to download indesign i get a message " installation failed" then i click the learn more then it says unable to extract to temp directory , please contact customer support (EX11)
Creative Cloud Error Codes (WIP) | Mylenium's Error Code Database
Mylenium -
Want to try trial for Premiere Pro but for some reason the apps tab says "download error please contact customer support"
Kbubello for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
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Creative cloud download error please contact customer support
I have installed and uninstalled creative cloud app multiple times. Each time I get the same error. "download error Please contact customer support. I have checked to see that the aamdetect plugin is installed. I have restarted safari. I have read every help page I can find. I am using a new MACPRO and transferred files from my IMAC. HELP
MrCFish please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.
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CC Tab says "Download error. Please contact customer support."
When I started my laptop this morning CC had a red ! on its icon and the follwing message under Apps:
"Download error. Please contact customer support."
I've got 2 issues with this:
I don't recall downloading any apps yesterday
and the handy link does not send me to customer support, in fact I couldn't find any way to send a message to "customer support" and spent too much time looking. (maybe you guys could change the wording to something else--everybody has other things to do)
The question is how do I make this message go away? I tried quitting and restarting CC
FYI-yesterday I removed 3 adobe internet plug-ins because I prefer Safari the way it is. CC worked fine with those removed before the restart so I'm guessing its unrelated at this point.http://status.creativecloud.com/ shows everything green, but when I go to https://creative.adobe.com/products/creative-cloud I get a
The Creative Cloud Download Center is currently unavailable.
We're working quickly to resolve the issue and we apologize for the delay. If you have the Creative Cloud app already installed on your machine, you can try using it to access new downloads and updates. Otherwise, please check back or see our status site for updates.
Thanks for your patience! -
Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. What shall I do?
Alauda_positos I would recommend reviewing your installation log files to determine the exact directory which the installer is unable to access. You can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors discovered to this discussion.
For information on how to adjust file permissions please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html. -
Adobe application manager - download error. please contact customer support
trying to download cc apps to my laptop (my second computer) - mac os 10.8.3 - safari browser (failed w/ firefox too)
been having this issue for a couple months... want to clear it up befor the new cc releases
so I just uninstalled and removed all adobe apps from my computer - including the adobe application manager
restarted my computer (shut down my desktop) - downloaded the 'new' adobe application manager
tried to log in and got the following error (same error I have been getting for months)
adobe application manager - download error. please contact customer supportI renamed the OOBE folder to OOBE_old
but I cannot find the opm.db file -
I do not seem to have a library in my user h2oonstone folder...
I did search the HD for the opm.db file - says nothing found -
Error... "Download error. Please contact customer support"...
I'm trying to download Photoshop CC and Flash CC...
It dosen't work...
It's keeps saying "Download error. Please contact customer support." I re-installed this twice, but it didn't do anything. Can someone help me?
My computer is ASUS Windows 8.Hi Troll,
Please refer to the threads below where this issue has been addressed:
1. Creative Cloud "Download Error" message
2. Creative Cloud - Download error - stubborn error
Regards,
Sheena -
Setup encountered an error and cannot continue. Please contact Adobe Support for further assistance
I have encountered the following error an all the systems I have attempted to run the CS4 install on.
Setup encountered an error and cannot continue. Please contact Adobe Support for further assistance.
We are using a modified XP SP3 image. Modified meaning unique GPO's and permission sets. I do not know what all has been changed or is out of the ordinary. We receive this error during the Checking System Profile screen. The blue bar doesn't even begin to move. It takes a couple of seconds, then fail with above stated error. The event viewer shows a security failure audit, but it shouldn't as I have full admin rights into the PC, and the network.
My main question is what is the Checking for System Profile actually checking? Is it something in the Registry? The System32 directory? Maybe trying to create a file in the temp folder? Does anyone know what it actually does? And where I might begin to look at where my systems are hosed up at?
Of course if you have seen this error, and know a fix, that's just as good.
Thanks in advance.Hi All,
I have exactly the same problem as Chris. I downloaded the free trial version for Adobe Photoshop Extended (CS 4) today and when trying to install, the same error message prompted when checking profile... I do not know what they are at all.
I checked the log and it says this:
[ 3560] Sun May 10 23:52:59 2009 ERROR
-------------------- BEGIN - Initialization Failures - BEGIN --------------------
Fatal error initializing from proxy files.
The following proxy files could not be loaded
E:\Adobe_CS3\payloads\AdobeWinSoftLinguisticsPluginAll\AdobeWinSoftLinguisticsPluginAll.bo ot.xml
E:\Adobe_CS3\payloads\AdobeXMPPanelsAll\AdobeXMPPanelsAll.boot.xml
E:\Adobe_CS3\payloads\BridgeStartMeeting\BridgeStartMeeting.boot.xml
-------------------- END - Initialization Failures - END --------------------
I do not have hdd storage for E drive. It is a DVD drive actually and the folder is located at the Desktop. I wonder whty the path pointed to E ~_~
Also, should i have the CS3 prior to this CS4 Extended ?
Any ideas?
- cleoleeps -
trying to buy, get "We're sorry, we have encountered an error processing this information. Please try submitting again later, or try using a different web browser. If the problem persists, please contact customer support."
Moving this discussion to the Adobe Creative Cloud forum.
Cock please try a different web browser. If you continue to face difficulties then you can contact our support team directly at Get help with orders, refunds, and exchanges. -
Whenever I try to enter my credit card information into iTunes via either my mac book or my iphone it says there is an error and says "for assistance, please contact itunes support, etc...". Can anyone help with this?
I haven't had any luck at all getting it resolved using iTunes support so I'm hoping someone who's encountered the problem can help me.What did itunes suport tell you?
They will need to solve this. -
I got this error message when I want to activate the CS6. The error message is "We are unable to validate this serial number for CS6 Design and web Premium. Please contact "Customer Support ""
Hi islandschool,
Please try the suggestion given in the link:- http://helpx.adobe.com/creative-suite/kb/unable-validate-serial-number-ccm.html
Regards,
Sarika -
I am using Mac, I have downloaded the Creative Cloud but when it comes to downloading an App, in the Apps tab a "Download Error" comes up, saying I should contact customer support. Any help will be appreciated.
sign out and then back in to your cc desktop app.
if that fails to resolve the problem, Sign in, activation, or connection errors | CS5.5 and later -
I recently purchased the creative cloud and installed photoshop but now when I go to open the application it tells me theres a configuration error. It suggests restarting or contacting customer support but I thought I'd try this first. the error code is error: 213:19. Does anyone seeing this please have any advice on what to do?
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
I purchased a download version of Lightroom 6 from Amazon and when i write the license key number i'm getting this message " We are unable to validate this serial number for adobe Lightroom. Please contact Customer Support. "
contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html
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