Installation errors when installing trial version of Photoshop CC

Hi,
I'm trying to install a trial version of Photoshop CC on a Macbook Pro running Mavericks. The app won't install; the error message is 'Some items for the following product(s) could not be installed successfully.' The error summary is as follows:
Exit Code: 6 Please see specific errors below for troubleshooting. For example,  ERROR: DF024 ...  -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 4 error(s)  ----------- Payload: Camera Profiles Installer 8.0.0.0 {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} ----------- ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/CameraRaw/CameraProfiles/Adobe Standard/Canon EOS 1000D Adobe Standard.dcp" (Seq 2) ----------- Payload: AdobeColorPhotoshop CC 5.0.0.0 {5C5D62C9-91C6-415E-857E-9130C0F52C66} ----------- ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/Color/Profiles/Photoshop4DefaultCMYK.icc" (Seq 1) ----------- Payload: AdobeColorVideoProfilesCS CC 5.0.0.0 {CE9B1B00-0421-4701-9698-1C14646D6D94} ----------- ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/Color/Profiles/VideoHD.icc" (Seq 2) ----------- Payload: Adobe Photoshop CC Core 14.0.0.0 {AA01D250-3E72-4FD7-9A3B-F9A9C1DBC016} ----------- ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/HelpCfg/cs_CZ/goURL_lr_photoshop_cz.csv" (Seq 3860) -------------------------------------------------------------------------------------
System Requirements
My MacBook is a 2 GHz Intel Core 2 Duo, 4GB DDR3 memory, Graphics: NVIDIA GeForce 9400M 256 GB, OS X 10.9.2
Any help would be gratefully received.
Thanks.

Full error summary here:
Exit Code: 6
Please see specific errors below for troubleshooting. For example,  ERROR: DF024 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s)
----------- Payload: Camera Profiles Installer 8.0.0.0 {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} -----------
ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/CameraRaw/CameraProfiles/Adobe Standard/Canon EOS 1000D Adobe Standard.dcp" (Seq 2)
----------- Payload: AdobeColorPhotoshop CC 5.0.0.0 {5C5D62C9-91C6-415E-857E-9130C0F52C66} -----------
ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/Color/Profiles/Photoshop4DefaultCMYK.icc" (Seq 1)
----------- Payload: AdobeColorVideoProfilesCS CC 5.0.0.0 {CE9B1B00-0421-4701-9698-1C14646D6D94} -----------
ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/Color/Profiles/VideoHD.icc" (Seq 2)
----------- Payload: Adobe Photoshop CC Core 14.0.0.0 {AA01D250-3E72-4FD7-9A3B-F9A9C1DBC016} -----------
ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/HelpCfg/cs_CZ/goURL_lr_photoshop_cz.csv" (Seq 3860)
System Requirements

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