Installation Failed not Adobe .

Installation Failed
Warning!  Adobe Genuine Software Verification Failure
The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit.  Please report piracy or contact customer support for assistance.
I am very frustrated..............I went into adobe site and signedup for a call back.  They called back immediately, the girl I spoke with........spoke with a dialec that was very hard to understand.............frustrating session giving her all the information............then put me on to another department...........he said he could not  hear me and hung up.  Now I am supposed to go through this again? 
I know the software in Genuine.  Our company has a volume license and it worked for others.  It installed and appeared to be working until Installation Failed message.  It took my serial numbers etc.......
Any ideas to help?
Message was edited by: judystenzel

Hi Judystenzel
This error could even come in case of corrupted media so could you please try copying/downloading the setup again and then try installing it. 
If you still face any problem please provide me the installer log files form and this will help me in debugging this problem :
Winx86: <Root Drive>\Program files\Common files\Adobe\Installers
Winx64: <Root Drive>\Program files (x86)\Common files\Adobe\Installers
Mac: <Root Volume>/Library/Logs/Adobe/Installers

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