Installation failed on second computer...HELP PLEASE

I installed Excelsius 2008 in my desktop only to find out that it didnt have the necessary requirements to run it. I want to change the installation to my laptop but when i enter de key it tells me it´s invalid or expired...can someone help me

Hi,
Have you installed Xcelsius before on the laptop?
You can probably try to check the registry entry once.
Goto->start-Run->type"regedit" and enter.
Go to ->Hkey_local_Machine->Software-Business Objects->Suite 12.0 -> Xcelsius->keycode.
Edit the string and check if the Keycode is same which you are entering.
You could also check with the permission on the Xcelsius folder in registry(right click on Xcelsius folder and goto permissions).
NOTE: Making changes in Registry could impact your system. Please make sure you take a backup of the registry before making any changes.
Thanks,
Amit.

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Photoshop CS6 could not update successfully. Error codes Adobe Photoshop 13.0.1.3 Installation failed. Error Code: U44M1P7 Extension Manager 6.0.8 Update Installation failed. Error Code: U44M1P7 Please help me figure out how to call customer service.

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Hello
I would like to install copy of creative cloud to my second computer.
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Hi,
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Hello all,
I just recently purchased a subscription license for Adobe Premeire Pro CS6, and tried to download it following the instructions in the confirmation e-mail.   After installing the application manager and downloading, extracting, and installing the program, I received the error message seen in the image below, "Installation Failed - Adobe Application Manager is corrupted and must be reinstalled".
So of course I googled it, and found that this was a pretty common problem, and found one site that recommended re-installing the AAM with the following link:
http://helpx.adobe.com/creative-cloud/kb/download-error-403-launching-aam.html
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http://prodesigntools.com/adobe-cs6-direct-download-links.html
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Hi Jeff,
I am experiencing the same exact problem and am unable to resolve it. I've called Tier 1 support (Indian Call Center), and went through all the steps that I have already done myself (as outlined above) with no luck. I'm still getting the corruption error.
I am using Parallels Workstation Extreme and it is being installed on a Virtual Machine. The "Extreme" part of Parallels Workstation allows me to assign a discrete graphics card to the VM. This is uing Intel's vt-d technology for Directed IO. You mentioned above that you had fired up an instance of Windows 7 64-bit and it worked just fine. But for some reason, I am unable to duplicate the same success. The case is now being escalated to "higher" support. Here is my setup:
- Parallels Workstation Extreme VM - Windows 7 64-bit
- Subscription to Creative Cloud
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- After install on the clean Windows didn't work, tried using the Adobe Cleanup Tool - doesn't work either
- Disabled all start up programs from msconfig - doesn't work
- Verified that the (.exe) does work, but coping the same (.exe) to another computer and it works.
I would really appreciate any advice that you may have!
Thanks Jeff!
Here is what I am seeing from the log:
02/24/13 20:50:36:197 | [INFO] | | UPDATER | CORE | | | | 3296 | >>> Adobe Updater Log Begin >>>
02/24/13 20:50:36:197 | [INFO] | | UPDATER | CORE | | | | 3296 | UpdaterCoreImpl::InitLogFile : Application Version 7.0.0.42
02/24/13 20:50:36:197 | [INFO] | | UPDATER | CORE | | | | 3296 | UpdaterCoreImpl::InitLogFile : cmdline option --> -logFile = C:\Users\Administrator\AppData\Local\Adobe\AAMUpdater\1.0\aamu.log
02/24/13 20:50:36:197 | [INFO] | | UPDATER | CORE | | | | 3296 | UpdaterCoreImpl::InitLogFile : cmdline option --> -logLevel = 2
02/24/13 20:50:36:197 | [INFO] | | UPDATER | CORE | | | | 3296 | Stepped into << UCInitialize >> call
02/24/13 20:50:36:214 | [INFO] | | UPDATER | CORE | | | | 3296 | UpdateTracker::CheckSignature(): Missing CSUTracker.xml. Checking if it is updater's first run..
02/24/13 20:50:36:260 | [INFO] | | UPDATER | CORE | | | | 3296 | UCInitialize : AAM is launched via CCM.
02/24/13 20:50:36:261 | [INFO] | | UPDATER | CORE | | | | 3296 | Stepped into << UCSetUpdateEnginePath >> call
02/24/13 20:50:36:303 | [INFO] | | UPDATER | CORE | | | | 3296 | UCSetUpdateEnginePath : WARNING - Update engine executable signature is not valid = C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\..\CCM\..\UWA\Adobe Application Manager (Updater).exe
02/24/13 20:50:36:303 | [INFO] | | UPDATER | CORE | | | | 3296 | Returning from << UCSetUpdateEnginePath >> call error = 26 retVal = 0
02/24/13 20:50:36:303 | [INFO] | | UPDATER | CORE | | | | 3296 | UCInitialize: Failed to set update engine path
02/24/13 20:50:36:303 | [INFO] | | UPDATER | CORE | | | | 3296 | Returning from << UCInitialize >> call error = 26 retVal = 1
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02/24/13 20:51:34:422 | [INFO] | | UPDATER | CORE | | | | 1392 | UpdaterCoreImpl::InitLogFile : Application Version 7.0.0.42
02/24/13 20:51:34:422 | [INFO] | | UPDATER | CORE | | | | 1392 | UpdaterCoreImpl::InitLogFile : cmdline option --> -logFile = C:\Users\Administrator\AppData\Local\Adobe\AAMUpdater\1.0\aamu.log
02/24/13 20:51:34:422 | [INFO] | | UPDATER | CORE | | | | 1392 | UpdaterCoreImpl::InitLogFile : cmdline option --> -logLevel = 2
02/24/13 20:51:34:422 | [INFO] | | UPDATER | CORE | | | | 1392 | Stepped into << UCInitialize >> call
02/24/13 20:51:34:445 | [INFO] | | UPDATER | CORE | | | | 1392 | UCInitialize : AAM is launched via CCM.
02/24/13 20:51:34:446 | [INFO] | | UPDATER | CORE | | | | 1392 | Stepped into << UCSetUpdateEnginePath >> call
02/24/13 20:51:34:496 | [INFO] | | UPDATER | CORE | | | | 1392 | UCSetUpdateEnginePath : WARNING - Update engine executable signature is not valid = C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\..\CCM\..\UWA\Adobe Application Manager (Updater).exe
02/24/13 20:51:34:496 | [INFO] | | UPDATER | CORE | | | | 1392 | Returning from << UCSetUpdateEnginePath >> call error = 26 retVal = 0
02/24/13 20:51:34:496 | [INFO] | | UPDATER | CORE | | | | 1392 | UCInitialize: Failed to set update engine path
02/24/13 20:51:34:496 | [INFO] | | UPDATER | CORE | | | | 1392 | Returning from << UCInitialize >> call error = 26 retVal = 1

Whenever i try to download Adobe after effects it says installation failed and it does nothing PLEASE HELP ME

I tried to install after effects but then it said installation failed and came up with this :
Exit Code: 6 Please see specific errors below for troubleshooting. For example, ERROR: DS012 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 7 error(s) ----------- Payload: Adobe After Effects CC 2014 Presets 13.0.0.0 {B11629D3-E9EE-467B-B9C6-30D37E2A39CF} ----------- ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 351) ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 683) ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 685) ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 687) ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 689) ----------- Payload: Microsoft Visual C++ 2008 Redistributable Package (x86) 9.0.30729.5677 {539B5BB0-18F9-11E2-BBBC-00215AEA26C9} ----------- ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1603 ERROR: Failed to install Microsoft Visual C++ 2008 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\Aejeaz\AppData\Local\Temp\{907694F0-1B67-475C-8E74-2B81DF08E30B}\AfterEffects_13_LS20\Adobe After Effects CC 2014\payloads\Microsoft VC 2008 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2008 Redistributable Package (x86) from Microsoft website - www.microsoft.com -------------------------------------------------------------------------------------

JazzGames please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret your installation log files. You are welcome to post any specific errors you discover to this discussion.

When i input cd's or dvd's they won't stay in the computer it pops out after a few seconds..HELP PLEASE

When i input cd's or dvd's they won't stay in the computer it pops out after a few seconds..HELP PLEASE

Section; Specific Troubleshootng
http://support.apple.com/kb/HT2801
Best.

Photoshop Installer failed to initialize. Help?

Hello adobe! When trying to download a trail of photoshop the installer resulted in the following issue:
Installation Failed
     Your installation encountered errors.
Installer failed to initialize. This could be due to a missing file.
More troubleshooting tips:
1.Restart your computer
2. Exit all applications including startup items, virus checking and firewall software.
3. Launch the installer and reinstall your applications.
     I looked into this issue for probably around 5 hours now and attempted everything possible (or at least any solution I could find). The attempts tried and failed go as follows:
- Disabling all startup processes in msconfig
- Disabling antivirus temporarily
- Using the CCcleaner to produce a log and delete files
- Downloading multiple products from adobe (none working and same error)
     These programs include premeire
- Trying to use the installer on multiple drives (I have 3 total)
- Multiple accounts and directories
     My PC's specs:
-Intel core i7 4770k 3.5GHz
-(ASUS) Nvidia Geforce GTX 760
-8 GB RAM
-Samsung SSD and two other HDDs
My guess as to the cause for the problem is that I have moved my users and program files directories to one of my HDDs.
The log:
Gen_WWCombined-en_US-20121017_1230
[Mon Dec 09 16:36:30 2013] Please enter (y) for Yes or (n) for No. ... >>
[Mon Dec 09 16:36:31 2013] Choose from one of the following options to clean up :
[Mon Dec 09 16:36:31 2013] 1. All
[Mon Dec 09 16:36:31 2013] 2. Adobe Flash Player 10.2
[Mon Dec 09 16:36:31 2013] 3. Creative Cloud & CS6 Products
[Mon Dec 09 16:36:31 2013] 4. CS6 only
[Mon Dec 09 16:36:31 2013] 5. CS5-CS5.5-CS6
[Mon Dec 09 16:36:31 2013] 6. CS5-CS5.5
[Mon Dec 09 16:36:31 2013] 7. CS3, CS4
[Mon Dec 09 16:36:31 2013] 8. Adobe Id credentials
[Mon Dec 09 16:36:31 2013] 9. Quit
[Mon Dec 09 16:36:31 2013] Choice :>
[Mon Dec 09 16:36:33 2013] User selected: All
[Mon Dec 09 16:36:33 2013] DB does not exist at: B:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Mon Dec 09 16:36:33 2013] DB does not exist at: B:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Dec 09 16:36:33 2013] DB does not exist at: B:\Program Files (x86)\Common Files\Adobe\caps\caps.db
[Mon Dec 09 16:36:33 2013] List of products installed on this machine
[Mon Dec 09 16:36:33 2013] Listing products for cleanup:
[Mon Dec 09 16:36:33 2013] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Mon Dec 09 16:36:35 2013] Are you sure you want to clean all the listed products and associated files?
[Mon Dec 09 16:36:35 2013] Type (y) to confirm and remove or (n) to quit ... >>
[Mon Dec 09 16:36:37 2013] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Mon Dec 09 16:36:37 2013] :: Cleaning-up left over inventories ::
[Mon Dec 09 16:36:37 2013] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: False
[Mon Dec 09 16:36:37 2013] ::Start:: Removing AUM contents
[Mon Dec 09 16:36:37 2013] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:AdobeAAMUpdater-1.0
[Mon Dec 09 16:36:37 2013] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Mon Dec 09 16:36:37 2013] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:ADOBE_UPDATER_STARTUP_UTILITY
[Mon Dec 09 16:36:37 2013] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Mon Dec 09 16:36:37 2013] Deleting scheduled task : AdobeAAMUpdater-1.0-ThirtyVirus-PC-ThirtyVirus
[Mon Dec 09 16:36:37 2013] Executing command: schtasks /delete /TN "AdobeAAMUpdater-1.0-ThirtyVirus-PC-ThirtyVirus" /F
[Mon Dec 09 16:36:37 2013] ERROR: The system cannot find the file specified.
[Mon Dec 09 16:36:37 2013] Deleting scheduled task : AdobeUpdater Task-ThirtyVirus-PC-ThirtyVirus
[Mon Dec 09 16:36:37 2013] Executing command: schtasks /delete /TN "AdobeUpdater Task-ThirtyVirus-PC-ThirtyVirus" /F
[Mon Dec 09 16:36:37 2013] ERROR: The system cannot find the file specified.
[Mon Dec 09 16:36:37 2013] ::Finish:: Removing AUM contents
[Mon Dec 09 16:36:37 2013] ::Start:: Removing OOBE
[Mon Dec 09 16:36:37 2013] Executing command "taskkill /F /FI "IMAGENAME eq AAM Updates Notifier.exe""
[Mon Dec 09 16:36:37 2013] INFO: No tasks running with the specified criteria.
[Mon Dec 09 16:36:37 2013] ::Finish:: Removing OOBE
[Mon Dec 09 16:36:37 2013] Removing content of Product : CS5Installer, Version : CS5
[Mon Dec 09 16:36:37 2013] File does not exist: B:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Mon Dec 09 16:36:37 2013] File does not exist: B:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Dec 09 16:36:37 2013] LOG FILE SAVED TO: B:\Users\THIRTY~1\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Mon Dec 09 16:36:37 2013] Adobe Creative Cloud Cleaner Tool completed successfully
[Mon Dec 09 16:36:37 2013]
[Mon Dec 09 16:36:37 2013] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Dec 09 16:36:33 2013] DB does not exist at: B:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Mon Dec 09 16:36:33 2013] DB does not exist at: B:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Dec 09 16:36:33 2013] DB does not exist at: B:\Program Files (x86)\Common Files\Adobe\caps\caps.db
[Mon Dec 09 16:36:37 2013] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Dec 09 16:36:37 2013] ---------------------------------------------------------
[Mon Dec 09 16:36:37 2013] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Mon Dec 09 16:36:37 2013] ---------------------------------------------------------
Anything that you can do? If so thank you! Thanks!

I had a similar problem with installation of CS6 Extended.
I searched all through the forums and the internet, could not find an answer to this issue. On another forum, someone suggested this option for a differnt issue. I tried it for mine and it worked.
Download a newer version of Adobe Application Manager (https://www.adobe.com/support/downloads/detail.jsp?ftpID=4773)
Installed the application manager and than install your softwre. CS6 Extended loaded right up.
DDW

Mac - Installer failed to initialize. (etc) HELP! I can't install the CS6 Master Collection Suite.

When I begin the installation for the CS6 Master Collection, I get an effor saying, "We've encountered the following issues" and below it says, "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." I have already downloaded it, and it didn't help at all. I've tried repairing disk permissions and rebooting, but nothing yet. I have a Mac, and this is my first time installing ANY adobe products on it besides air and flash (of course).

It didn't log anything:
2013-02-22 06:27:07.794 Adobe Creative Suite Cleaner Tool[2733:1207] ***************Starting New Session*****************
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2013-02-22 06:27:07.796 Adobe Creative Suite Cleaner Tool[2733:1207] Mode=UI mode
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Windows 7 fail 10.5.8 help please!!!

can open Itunes no problem but if i click on ANYTHING it crashes help please!!!

Lets see whether this file APSDaemon.exe is the problem here.
Close your iTunes.
Press Ctrl-Alt-Del key and choose Task Manager. In the "Processes" Tab, select the file APSDaemon.exe and click End Prosses button, then close the task manager window.
Now open itunes and see if it is working?

Installation failed for Adobe Indesign CC, please help

Here is the error:
Exit Code: 6 Please see specific errors below for troubleshooting.
For example, ERROR: DF012, DF024 ... -------------------------------------- Summary -------------------------------------- -
0 fatal error(s), 8 error(s) -----------
Payload: Recommended Common Fonts Installation 3.0.0.0 {4574D206-D61E-4555-B146-A16B01985E0B} ----------- ERROR: DF012: Unable to find file(Seq 61) ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\SourceSansPro-Black.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 61) -----------
Payload: Recommended Common Fonts Installation x64 3.0.0.0 {9CA50986-FAD4-48DC-8362-1C2E201900BE} ----------- ERROR: DF012: Unable to find file(Seq 62) ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\SourceSansPro-Black.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 62) -----------
Payload: Required Common Fonts Installation 3.0.0.0 {2A5D70AD-E4C3-4C3D-A18F-38B1CA51CE47} ----------- ERROR: DF012: Unable to find file(Seq 42) ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadHebrew-It.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 42) -----------
Payload: Required Common Fonts Installation x64 3.0.0.0 {FDA0F184-FB72-47E7-A8DB-FF7D25E8BF8C} ----------- ERROR: DF012: Unable to find file(Seq 43) ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadHebrew-It.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 43)

I've got these error when trying to open Indesign
Problem signature:
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 9.0.0.244
Application Timestamp: 5176f4c7
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.40219.325
Fault Module Timestamp: 4df2bcac
Exception Code: 40000015
Exception Offset: 00000000000761c9
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081
Additional Information 1: 6bc2
Additional Information 2: 6bc2302ebd14cb68acdfe8af49d985f0
Additional Information 3: 097b
Additional Information 4: 097b424910bfb8087fe3c75fcda228e1
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Error message appears when I turn on my computer, help please!

When I start my computer this message appears "Failed to initialize Main Window Error HRESULT E_fail has been returned from a call to a COM component".
I just started and I have no idea what to do about it!
Also, my Microsoft office is not working (all started at the same time) and this message appears when I open MS Word, Excel, etc. and when I click OK,
it closes automatically " Microsoft Office Home and Student 2010 cannot verify the license for this product. You should repair the Office program by using the Control Panel. I have tried to repair it and have un-installed and re-installed
it.
Any help is much appreciated!

Hi,
I suggest you perform a startup repair to fix this start issue, please refer to this link
http://windows.microsoft.com/en-IN/windows7/products/features/startup-repair
For the office issue, here are some workarounds, check if it can help you
http://helpdeskgeek.com/office-tips/fix-office-2010-cannot-verify-license-error-message/
And you can get more professional suggestions in this forum
http://social.technet.microsoft.com/Forums/en-US/home?category=officeitpro
NOTE
This
response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you.
Microsoft
does not control these sites and has not tested any software or information found on these sites.
Regards
Yolanda
TechNet Community Support

CS3.3 Design Standard on OS10.7.5. Installation fails to initialize setup. Please advise!

Error message: "Startup Error Required resources are missing."
I downloaded the installers from my account product listing page, which seems to indicate that it's still supported by my current OS (past laptop stollen).
However, when I run the installer, the initializing screen looks like it's loading (the green loading line), the fails with the above error.
Can someone advise as to whether this should be able to be installed and how the error might be resolved?
Much appreciated.
Brad

download from the below links, or confirm your currently downloaded installer is complete (if you can).
Downloads available:
Suites and Programs: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.4 (win) 5.4 (mac) | 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

CS5 on-line activation fails on second computer.

I have been running CS5 for years on my old computer. Just bought a new laptop. Still have all CS5 documentation including serial number. My copy of CS5 is registered with Adobe. When I loaded CS5 on the new computer and tried to activate it, the activation failed repeatedly. My purchase agreement states that I can load CS5 on two computers. Tried to use the phone number for phone activations, but Adobe apparently no longer allows phone activations. While I have been dealing with this matter, Adobe has somehow apparently downloaded A NEWER (CC?) version of the CS programs onto my new computer. The icons have all changed, and when I attempt to activate now, the prompt box displays a serial number that is completely different from my CS5 serial number. I need to talk to a real, live knowledgeable support person from Adobe.

Hi there, I just checked your serial number and can confirm this is not an issue with your activation count. You still have activations remaining.
I do, however, think that there is some confusion on your computer with which version is trying to get activated. To fix this, I recommend running the Cleaner tool: Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 to remove the existing Adobe products and then re-download Design Premium for Windows here: Download CS5 products
It's just like starting from scratch to prevent version confusion...please let me know how this goes!
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Installation failed on second computer...HELP PLEASE

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