"Installation Failed" when trying to install CS6 on a machine that has

I am trying to install CS6 and keep getting "Installation Failed" error. I have restarted. Quit all applications. Uninstalled old versions of CS (Except CS5).
I have a Macbook Pro from 2006. 2.16 GHz Intel Core Duo. Running OS 10.6.8.
I looked at the log and the summary is as follows:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 9 error(s), 9 warning(s)
----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
ERROR: DF031: Unable to read display attributes of "/Applications/Adobe Illustrator CS6/Plug-ins.localized"(Seq 11263)
WARNING: DW063: Command ARKSetDisplayAttributesCommand failed.(Seq 11263)
ERROR: DF031: Unable to read display attributes of "/Applications/Adobe Illustrator CS6/Plug-ins.localized/Icon
"(Seq 11264)
WARNING: DW063: Command ARKSetDisplayAttributesCommand failed.(Seq 11264)
ERROR: DF031: Unable to read display attributes of "/Applications/Adobe Illustrator CS6"(Seq 15033)
WARNING: DW063: Command ARKSetDisplayAttributesCommand failed.(Seq 15033)
ERROR: DF031: Unable to read display attributes of "/Applications/Adobe Illustrator CS6/Icon
"(Seq 15034)
WARNING: DW063: Command ARKSetDisplayAttributesCommand failed.(Seq 15034)
----------- Payload: {97BA0109-F6BE-4F50-8904-C19442D7216E} Adobe Bridge CS6 5.0.0.0 -----------
ERROR: DF031: Unable to read display attributes of "/Users/emilylozano/.Trash/Adobe Bridge CS6"(Seq 2517)
WARNING: DW063: Command ARKSetDisplayAttributesCommand failed.(Seq 2517)
ERROR: DF031: Unable to read display attributes of "/Users/emilylozano/.Trash/Adobe Bridge CS6/Icon
"(Seq 2518)
WARNING: DW063: Command ARKSetDisplayAttributesCommand failed.(Seq 2518)
----------- Payload: {4482EF4A-376B-46DE-9B17-E377232328E0} PDF Settings CS6 11.0.0.0 -----------
ERROR: DF001: Unable to get permissions of "/Library/Application Support/Adobe/Adobe PDF/Extras"(Seq 177)
WARNING: DW063: Command ARKChmodCommand failed.(Seq 177)
----------- Payload: {EB2A8CD4-B247-4810-A294-E3DB8EDC6060} Adobe CSXS Extensions CS6 3.0.0.0 -----------
ERROR: DF037: Unable to delete directory "/Users/emilylozano/Library/Application Support/Adobe/CS6ServiceManager"(Seq 2)
WARNING: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2)
----------- Payload: {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 -----------
ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/PCF"(Seq 2)
WARNING: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2)
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
Exit Code: 0 - No error.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DF001, DF031 ... WARNING: DW063 ...
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
Thanks!

Run the cleaner tool :- http://www.adobe.com/support/contact/cscleanertool.html
Enable root user account ( http://support.apple.com/kb/ht1528) and then install the software from the root user.

Similar Messages

  • I downloaded the 32 bit version of photoshop cc 2014. When trying to install I get the message that installer failed to initialize and that this could be due to a missing file. Has anybody a solution ?

    I downloaded the 32 bit version of photoshop cc 2014. When trying to install I get the message that installer failed to initialize and that this could be due to a missing file. Has anybody a solution>?

    Did you unzip the entire contents of the download zip file onto your hard drive before running the installer?  You need to do that.
    I have installed it myself and it went in just fine.
    -Noel

  • I continue to receive "failed to mount" when trying to install .dmg files or updates.  Has anyone found an answer to this problem?  I am operating on Mac OS X 10.4.11

    I continue to receive "failed to mount" when trying to install .dmg files or updates.  Has anyone found an answer to this problem?  I am operating on Mac OS X 10.4.11

    10.4.11 was only available as a PowerPC updater application (both as a Combo and as a Delta) to Macs with 10.4 or later that were PowerPC. If you don't have 10.4 installed on your Mac, see this tip:
    https://discussions.apple.com/docs/DOC-2541

  • Error: Adobe 8.1.2 requires Internet Explorer 6 or above when trying to install on a Vista Machine

    When trying to install the latest version of Adobe reader I get a message saying it needs IE6 or above
    OS VISTA Business
    IE version 7.0.5730.13
    Any Ideas?
    Nic

    anyone?

  • Adobe Photoshop Lightroom 5 5.3.0.0 fails when trying to install

    When i am trying to install Adobe Photoshop Lightroom 5.5.3.0.0 it fails and give me the following error message:
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example,  ERROR: 
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s) 
    ----------- Payload: Adobe Photoshop Lightroom 5 5.3.0.0 Adobe_Lightroom_x64.msi_5.3 -----------
    ERROR: Install MSI payload failed with error: 1624 - Error applying transforms. Verify that the specified transform paths are valid.
    MSI Error message:
    ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1624
    Can anyone maybe assist in how to fix the problem so that it will install properly and work on windows 7

    Hi, did you find a solution to this?  I've got the same error.  I bought the Create Cloud Photography bundle and installed Photoshop CC just fine, but I get the same error on Lightroom.

  • Installations stops when trying to install Adobe Acrobat XI on Mac OS 10.8.4

    I kept getting this message that Adobe Acrobat was not able to update the software and so I decided I would just update my software from Adobe Acrobat Pro 9 for mac to vs 11.  I called tech support and they told me to uninstall acrobat 9 Pro completely first, which I did.  Now, I have downloaded version 11 and tried installing this via the trial (wanted to make sure it worked) and as it goes through the install process, it gets hung up with one minute to go trying to rewrite script files.  It stays like this for enternity.  If you right click on installer to force quit the install, it won't let you.  If you go to the apple sign and force quit it from the menu, it will kill the installer.  However, the computer won't shut down because it still thinks it is installing software.  So the only way to kill it is to do a hard reset.   I called tech support and was on hold for for 40 minutes and then the tech tried for an hour to fix this.  This included deleting the uninstall program for Adobe Acrobat 9 Pro and also reinstalling the software from a fresh download that he sent me.  I still had the same result. 
    To make matters worse, I only have Acrobat Pro v 8 on disc (there was a free vs 9 upgrade that was online that I got) and as a result, I don't have version 9 to install back onto the computer.  The tech was going to try to send me a link to download version 9 but he wasn't sure he could do it.  Someone was going to get back to me, but no one has yet.  So now, not only do I not have version 11, I don't even have my old version 9!!!!  My only option is to go back to version 8 which I have the disk for.  This is ridiculous.  So if anyone out there has some suggestions on how I can get version 11 to install, that would be great.  I am running Mac OS X 10.8.4 on a 13" Macbook Pro with Retina.  Thanks.

    I've been scouring every place I can possibly think of for nearly four hours trying to find an Acrobat 9 Mac download - no luck I can find Windows downloads back to 8, but nothing for Mac.

  • I get an error when trying to install CS6 master collection

    I never had this happened...could it be because I upgraded to Mountain Lion?? Please someone help me

    Check the Solution 5 in http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html

  • I get a message when trying to install firefox 3.6.10 that says "your computer must be restarted to complete a previous uninstall of Firefox." I have rebooted repeatedly, but still get this message. How can I get past this?

    I attempted to do the update on Firefox 3.6.9 and it said that it could not update because Firefox was still running even though it did not appear in the list of processes in the task manager. I decided to reinstall Firefox and the above message now is displayed each time I restart my computer and attempt to install Firefox 3.6.10.

    C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\xuab2q88.default is the location of the cache folder for your default profile. If the updates folder isn't there then it looks that Firefox hasn't downloaded an update.
    You can download the full version from http://www.mozilla.com/firefox/all.html
    Delete the Firefox program folder: C:\Program Files\Mozilla Firefox
    That will remove all Firefox program files in case some are locked or protected by security software.<br />
    That should allow you to install a full version of Firefox 3.6.10
    Your Firefox profile data is stored elsewhere and won't be affected.

  • Errors when trying to open up a disk image that has been comp. & encrypted.

    I have an old 15” PowerBook G4 that I purchased back in 2004 that I wanted to backup the data on in preparation to sell it. The PowerBook has Leopard (Mac OS 10.5) installed on it. I used my Leopard installation DVD to boot the computer up and then launched disk utility (v. 11.0 (252)). I wanted to make a disk image (.dmg) of my entire “Macintosh HD” partition, so after unmounting the partition (otherwise you get a “resource busy” error message), I selected File -> New -> “Disk Image From...(<hard drive partition>)”. The next screen presented me with a name to type in for the saved disk image file and options to compress and encrypt (128 or 256 bit AES) the image. I could not get the image to begin creation when I had both compression and encryption set. I kept getting the error message “Unable to create (error -60007)”. So, I opted to create the disk image with just compression selected. This worked fine and I was able to select the image (let’s call it disk_image1) and perform an Image -> “Scan Image for Restore...” successfully as well as mount the image and open up files (the verification process took a long time before the image mounted, but it was successful).
    Next, I moved the Firewire 800 external HD containing “disk_image1” to my new MacBook Pro (Snow Leopard installed) and opened up disk utility (v. 11.5.1 (298.1)). I was able to successfully mount the image and browse and open up files with this updated version of disk utility. I then attempted to convert the disk image I just created to a new disk image (let’s call it disk_image2) via Images -> “Convert...”. I selected “disk_image1” and then named the new image (disk_image2). I then selected compression and 128bit AES encryption, entered in a passphrase and started the process. Everything worked great in creating “disk_image2”, but when I tried to open up the image either in Finder or within disk utility, I got error messages. In disk utility, I got the message “Unable to attach “disk_image2.” (Authentication error).” and within Finder, I got “The following disk image couldn’t be opened” disk_image 2 (Authentication error). Note, I was never asked to provide the password I used to encrypt the image nor did I ever select to save it in my keychain. Just as a precautionary measure, I check my keychain and did not see the password for the encrypted image saved in there.
    Is there a bug within disk utility with the way a compressed & encrypted image is created or a problem with the authentication process for an encrypted image?

    I have not had this happen to me, but have read similar stories from people on these boards for years. I think saving an entire OS X boot disk to a disk image is asking for trouble. If anything goes wrong, one byte of data is copied incorrectly. it can render the entire image unmountable and all of the data in it inaccessible.
    I'd use Disk Utility's Restore button (or a program like SuperDuper or Carbon Copy Cloner) to make a complete copy of the hard drive onto its own hard drive, skipping the disk image. If any bit of data gets dropped then only one file is affected, instead of the whole works. Do you have any other stuff on that external drive? If not, just erase it and try again, copying everything directly to the drive instead of to a disk image.

  • When trying to download cs6 trial,error 4960 then already extracting/downloading forever error 105

    errors 4960 then 105 when trying ti install cs6 trial to max

    There was likely a problem with the download.  Please try initiating a direct download by following the directions listed at http://forums.adobe.com/thread/981369.

  • Illustrator CS6 says "installation failed" when installing.

    Illustrator CS6 says "installation failed" when installing. No explanation is given. I don't have any previous versions of AI installed or any trials. Help? I really need to use this product today!

    We can't know. You need to provide system information and possibly the install logs:
    Troubleshoot with install logs
    Mylenium

  • Photoshop cs6 failed to initialize when trying to install

    Hey, i get this really weird bug when i try to install photoshop cs6
    PDapp here http://pastebin.com/MS6UY4Mb
    I tried to remove an old version with Revo uninstaller, and when trying to install that one after, it just did that
    Theres the error, in Danish though, but it says:
    "An error occured
    the installationsprogram could not be initialized, Download Adobe support advisor to register the problem"
    The problem is, i have downloaded it, but it does not help, or fix it.. this is really annoying me, please help
    -Jesper

    Maybe someone over at
    http://forums.adobe.com/community/download_install_setup
    might provide more insight.
    I tried to remove an old version with Revo uninstaller,
    Did you also try the Adobe Uninstaller or the Clean Script?

  • I get an error when trying to install updates in Photoshop CS6

    I get an error when trying to install updates in Photoshop CS6. It says "Update Failed; Updates could not be applied." Anybody else have this probelm?

    Brooks Potteiger I would recommend also reviewing the installation log for the update you are trying to apply.  You can find details on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

  • When trying to install an Adobe extention, during the installation process I get a message that says "This extention cannot cannot be installed-----requires version 13.0 or greater."  I am installing from within CC

    When trying to install an Adobe extention, during the installation process I get this message-----"This extention cannot be installed----requires version 13.0 or greater."  I am installing through Photoshop CC------appreciate any help.

    Hi Gary.  Extensions have to be written for the specific Photoshop versions they are designed to run on.and definitely don't all run on every version of Photoshop.  You'd think that you'd be OK with that message, but it might be that it works fine on CS6 (13) but not on CC (14).
    But it could be an error.
    What is the extension you are trying to install?  Is Photoshop, and Extension Manager fully up to date?  If you are sure that the extension runs on CC, I'd try un installing, and reinstalling the Extension Manager.  I have had to exactly that a while back.

  • I am trying to install CS6 Design and Web Premium trial and it fails with error code 20

    I am trying to install CS6 Design and Web Premium trial and it fails with error code 20

    Re-extract or copy the contents of the installer. Let us know if this helps.
    See http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html

Maybe you are looking for