Installation Failed with ERROR: Media DB Error : 12 Please help

Hello,
Adobe received my payment, I've downloaded Creative Cloud, click on Try button next to product, always on 43% installation failed with- 0 fatal error(s), 1 error(s)
ERROR: Media DB Error : 12
What does it mean? I used Cleaner Tool, it says some of the files could not me removed.
Please help me, I am desperate
Michaela

Hello,
Adobe received my payment, I've downloaded Creative Cloud, click on Try button next to product, always on 43% installation failed with- 0 fatal error(s), 1 error(s)
ERROR: Media DB Error : 12
What does it mean? I used Cleaner Tool, it says some of the files could not me removed.
Please help me, I am desperate
Michaela

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