Installation Files Cannot acces Help!

Greeting everyone!
I have one pretty big problem with my Nokia X6
Facts:
1. I have the latest firmware
2. I don't want to do hard reset.
3. My nokia is bought brand new
So, I have an app called "TouchRemote" and I wanted to set it to use default connection everytime it tries to connect.
I went to "Installation Files" on my nokia, but nothing appears!
When I click it just shows black screen for like 3-4 seconds, and then just closes and goes back to last menu.
Can anyone help me?

Hi and Welcome to the Community!
Sorry, but from what you say, I cannot tell if you went through ALL that is in this KB...there is more than just the certificates to consider:
KB28396 When installing the BlackBerry Desktop software the following error is received "The installation files cannot be validated. Please verify the installer package and try again."
Hopefully it contains something useful!
artwork wrote:
How is it possible that RIM can't make a installer package that simply works out of the box. It is shameful that users should go through the trouble of all these additional steps, which in the end still don't work...
Actually, most of the causes in that KB have nothing to do with anything under RIMs control...the PC is an "open system", allowing users and other apps to cause interference to other things. But, that is outside of what RIM can control with their installer package. This is, notably, in contrast to how other platforms work...for instance, the Apple platform is a "closed system" where (for the most part) neither apps nor users can do things that are outside of certain boundaries. It's just not that way with the PC...likely never will be. But the "fault" (if such is needed) lies not with RIM...rather, with MicroSoft for having such an "open system".
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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