Installation full version after trial

I am running into some issues installing Captivate 3 on my
laptop that is running Vista. I had been using a trial version to
test it out. My boss in the tech department for our school district
purchased me a full copy. I uninstalled the trial version. I then
installed the full version without any problems and entered in my
serial number. The next time I went to use Captivate 3, the opening
screen said my trial version was over and I needed to enter my
serial number. The number I entered previously did not work. I did
this process 3 times with the same problem. I am not sure why it is
reverting to me having a trial version when the install went well
and I could use Captivate 3 when it opens automatically after
installation. Is this a registry issue? Any ideas? Thanks.

>I am running into some issues installing Captivate 3 on
my laptop that is
> running Vista. I had been using a trial version to test
it out. My boss
> in the
> tech department for our school district purchased me a
full copy. I
> uninstalled the trial version. I then installed the full
version without
> any
> problems and entered in my serial number. The next time
I went to use
> Captivate 3, the opening screen said my trial version
was over and I
> needed to
> enter my serial number. The number I entered previously
did not work. I
> did
> this process 3 times with the same problem. I am not
sure why it is
> reverting
> to me having a trial version when the install went well
and I could use
> Captivate 3 when it opens automatically after
installation. Is this a
> registry
> issue? Any ideas? Thanks.
>
Adobe had several obscure installer issues with software
released last year.
This sounds like one of those. You should call tech support
to see if they
can talk you through fixing the installation. It may well be
a registry
issue ...
Steve
Adobe Community Expert: eLearning, Mobile and Devices
European eLearning Summit - EeLS
Adobe-sponsored eLearning conference.
http://www.elearningsummit.eu

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