Installation Horror CS3

On my backup computer I am currently using Creative Suite CS2 and thought it is a good idea to install a standalone version of Indesign CS3 which I purchased recently.
But instead of an installation screen I receive this message:
"Please complete the other installation before attempting to install Adobe Indesign CS3".
I tried everything, even uninstalled CS2, cleaned with Microsoft Cleanup utility, checked the registry "by hand" and still receive that message. I drives me mad and I am running out of ideas.
Help is greatly appreciated!
thanks,
Matt

CS2 should not present any problem at all for installing ID CS3.
I haven't installed anything but a full CS3 Design Premium Suite from that release, but I will say the installer was fraught with problems.
Uninstall any previous versions of Flash Player: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&sliceId=2
Run MSConfig and turn off any unnecessary startup programs (particularly browser toolbars, instant messengers, anti-virus, anti-spyware, firewall and iTunes) and any unnecessary non-microsoft services (but leave Bonjour, if it is listed). Restart.
If you tried unsuccessfully to install after running the Clean Script, I'd run it again before trying the install again. There is, I believe an undocumented level 4, but I've never run it so I can't tell you anything about it.
Once you're clean and restarted with a minimal startup, try the ID installer again. If you're successful, run MSConfig again and reset to normal startup.
Peter

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Enabling Installation of CS3 and CS4 products that will not install on Windows 7 64Bit.

Adobe installers are not known for their helpful or forgiving ways & I have more than once had to reinstall Windows when installation of CS3 and CS4 products has failed with patently inscrutable errors.
The background to the current issue that I was attempting to install PS CS4 on a W7 system which already had CS CS3 installed. The CS4 installer threw up inscrutable messages indicating that the installation could not proceed and to contact Adobe (they are joking right ? Their phone & web support is notoriously UN-helpful).
After reading through threads suggesting that I uninstall CS3, apply CS3 and CS4 cleaning scripts I was in exactly same position I have found myself in on least 2 occasions with WinXP. By this time I couldn't event get CS CS3 to reinstall!
Then I decided to review the event log and found a number of installer events thrown up by the Adobe installers resembling "Error 1402. Could not open key: UNKNOWN\Components\xxxxxxxx".
I tracked down this very helpful solution which allowed me to change the registry permissions on the parent key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\ Components and propagate the new permissions down to the child keys.
http://www.okino.com/conv/changing_windows_registry_permissions.htm.
My advice is to follow instructions for "A More All-Encompassing Solution" and propagate the permissions right down to all the child keys as I could see a number of separate adobe installer errors in the event log. Also note the instruction to change the Owner from 'System' to 'Administrators' in Advanced settings. This is necessary in order for the Permissions change to be accepted and replace all the child object permissions.
As with most registry changes good advice to backup your registry hive first (although I didn't; by this time I was already expecting to have to reinstall Windows) and restart your system after making the registry changes before attempting to install / reinstall CS3 or CS4 products.
Hope this solution works as well for others as it did for me as the Adobe support on this issue has been next to useless.
[P.S. Q: Did you hear the joke about the guy who worked on product installation at Adobe rocking up at job interview with 'Adobe Installation Project Team' on his Resume? A: That that is the joke! If you wanted another job in installation development you would hardly admit to experience at Adobe ;)]

John Joslin wrote:
We don’t want people messing with the registry when they don’t need.
My apologies John I didn't realize that I was addressing the official custodian of Photoshop.
Incidentally my advice is intended for others in a similar situation who find themselves stalled during installation and otherwise contemplating a re-installation of Windows. I believe this would be obvious to most forum participants who had actually read my original post.

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Bonjour,
Nous utilisons dans notre entreprise, deux licences Adobe CS3.
Nous avons besoin d'une troisième licence et j'ai donc acheté une nouvelle boite Adobe CS4.
Comme je souhaite que tout les gens utilisent la même version (CS3), je voudrais installer CS3 avec le numéro de série de la CS4.
Est-ce possible ? (à priori, si je saisi le numéro de série CS4 sur une install CS3, j'obtiens numéro de série incorrect).
Comment puis-je faire pour installer la version CS3 alors que j'ai acquis une CS4 ?
Merci de votre aide

Comment faire, alors ?
Puis-je réinstaller une CS3 avec le numéro de série d'origine et considérer qu'ayant acquis une CS4, je suis en règle ?
Je n'ai pas l'intention d'acquérir une mise à jour pour mes deux autres licences (besoin non avéré).
Dois-je considérer qu'il vaut mieux changer d'outil car adobe ne permet pas le downgrade ?
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Réinstallation Photoshop CS3+CS4+CS5 & Lightroom 2 & 3

Bonjour,
Mon ordinateur a rendu l'âme, les logiciels Photoshop & Lightroom ont été supprimés sans que les numéros de séries puissent être désinstallés. Je possède tous mes numéros de séries mais je soupçonne que je vais avoir de la difficulté à réinstaller tout ça, Adobe pourrait croire que je tente d'utiliser le même logiciel sur deux ordinateurs différents. Quelqu'un peut-il me dire ce qu'il faut faire pour réinstaller Photoshop CS3 avec les mises à jour CS4+CS5 + Ligthroom 2 & 3 sans trop de problème ?

Hi,
This is the Photoshop.com forum, which is the online forum for the Photoshop.com web site.
You'll get the best response if you post over in the below mentioned Photoshop forum:
http://forums.adobe.com/community/photoshop
Thanks,
Shikha

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l'installation s'est bien passée sauf que le numéro de série n'est pas accepté.
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pourquoi cela ne fonctionne pas avec le pC ? (machine transportable pour le voyage et très utile à transporter par rapport à l'IMac)...c'est ça le problème.

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Hi all ,
why is this installation so terrible even after two years of this product release!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! , I think adobe does'nt care to hear customers problems????
here is my scenario :
user rights : user with admin privileges .
few weeks back i had some issue with the operating system due to some office suite installation hence i had to format my pc . After formatting i tried to install my software's back , when i tried to install CS3 web premium it showed the following error
shared components failed to install
adobe cs failed to install
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uninstalled the suite .
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Downloaded the CS3 clean up script ran the same in all levels including the hidden levels 3 , 4..
Downloaded and ran the flash uninstaller.
disabled all services in the msconfig tab.
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~ Sam

In case anyone is still interested in this thread. I called Adobe tech support and they were able to help me finally get CS3 installed. The steps I took were kind of messed up because I'd try something and it still wouldn't work and then I'd try something else. But I think the following was the magic combination that finally worked. I don't know if this would help anyone else but it worked for me...
I uninstalled all the previously installed CS3 components. In fact, I uninstalled everything that started with the word "Adobe" on my computer, even Flash Player, just for good measure.
Then I ran the Adobe cleanup script at level 2
I downloaded the script from here...
http://www.adobe.com/support/contact/cs3clean.html
I went into the "computer" window and set it up to show hidden folders. Click Organize->Folder and Search Options->View. Then click "Show Hidden Files and Folders"
Then I went into C:\ProgramFiles\CommonFiles\Adobe and moved all the files in there to a folder on my desktop so there was nothing left in the Adobe folder (I don't think it wouldn't let me move some of the Acrobat files so the tech support guy said to just leave them)
I did the same thing for C:\ProgramFiles\Adobe and moved all those files to a folder on my desktop
Then I deleted all the files from C:\Users\MyUserName\AppData\Roadming\Adobe
I think I ran the cleanup script one more time just for the heck of it.
Next I went to the start menu and on the "Start Search" line I typed "msconfig." When the system configuration window came up, I went to the "services" tab and checked "Hide All Microsoft Services" Then I checked "Disable All" So that disabled everything that wasn't a MicroSoft service. Then I went to the "Startup" tab and checked "Disable All" and restarted the computer.
Then I went ahead and installed everything fresh off the CS3 DVD and it worked the first time. No more 1310 errors with the Config.Msi directory.
Hope this helps someone else.
Good luck!
Jenn

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I am attempting to reinstall CS3 on a new hard drive and getting an error message that I need SP2 or later, but I have the latest version of SP3 already! Here are the facts. Please help me to figure out how to re-install CS3 on my system. Thank you in advance for your assistance!
1. Windows XP SP3
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3. Adobe Acrobat 10 and Flash Player 11 are installed and working. They are on the C partition.
4. There is only 18.5Gb available on the C partition at this time.

This did not work. I received the same error message. I tried it again after doing the following and still getting an error message saying I need to install Win XP SP2 or later even though I have SP3 installed.
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Kann keiner wissen. Du verlierst dich hier in undefiniertem Rumgeeier. Wenn's 'ne Fehlermeldung gibt, dann sag uns doch mal, welche. Es gibt ja 'nen Grund, warum die kommt.
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How can I install PS CS3 onto my new computer with Win 7 OS?

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Andy

Adobe does not officially support Windows 7 with CS3 although it may be possible to install it (make sure you are running as local Administrator).
Although CS5 fully supports Windows 7 (both 32-bit and 64-bit), CS5 is no longer officially sold by Adobe although you may find some lingering copies of it in the retail channel. The current version of InDesign is InDesign 7.5 (CS5.5).
- Dov

Problem bei Installation von CS3 unter Win7

Hallo Zusammen,
ich habe folgendes Problem. Ich hatte bereits das CS3 auf meinem Windows 7 Rechner installiert. Allerdings auf der zweiten HDD. Da ich meine beiden HDD's zu einer zusammen geführt habe, muss ich das CS3 neu installieren. Ich hatte das CS3 deaktiviert bevor ich die beiden Platten zu einer zusammen geführt hatte, aber nicht deinstalliert. Das CS3 kann ich nicht mehr deinstallieren, da es die HDD nicht mehr gibt, auf der es installiert war.
Wenn ich das CS3 jetzt installieren will, bekomme ich immer einen Fehler (siehe Screenshot): "Annahme ausgelöst und nicht aufgefangen" in Zeile 521 in der utils.js Datei.
Hat jemand eine Idee, wie ich das Problem beheben kann?
Ich bin für jeden Hinweis dankbar.
Danke und Gruß

Da würde ich mich an den Adobe Support wenden. Die können dir wahrscheinlich mehr helfen.
JUMedia
www.ju-media.com

Installation Horror CS3

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