Installation Issue OS 10.8.6 and Lightroom 5.3

I have OS 10.8.6 and purchased Lightroom 5.3. Downloaded with no problem, but when I try to install it halts after 5% of the files and gives an Installation Error - contact SW Manufacturer. Tried on line chat but everything they suggested was no help. Deleted download and downloaded again from a link provided by online chat. Same error. Any suggestions.

There was no folder for Adobe under the Logs directory, however after poking around I found the following in the system log which is right next to the error message (ran it again to get it) and it is related to uncomitted CATransactions which when I look for info this appears to be related to the coding? This seems to be an Adobe issue does it not?

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Installation issues including AAM, Dreamweaver CS6 and Phtoshop CS6

Hi Everyone,
This discussion is a continuation of a thread that was started in the 'Creative Cloud' discussion forum. It's important to read this discussion first to get a background regarding the underlying issues first.
To continue, this new discussion will keep the issue in the open - I don't want it hidden away as I believe others may benefit from suggestions and issues along the way.
Quick recap:
My UK organisation purchased 6 licences each of Photoshop CS6, Dreamweaver CS6 and Acrobat 10 via an Adobe License Certificate.
The license keys were given to me to download and install the software.
I downloaded from http://www.adobe.com/downloads but on installing was told that the key was invalid.
Contacted Adobe support several times and finally found that the software had to be downloaded from https://licensing.adobe.com.
Didn't have an account as these are held by my organisation's purchasing team.
Adobe added my details to my company's account eventually.
Downloaded and installed the software.
At fisrt I used the software and, as with most software rushed through for a deadline, discovered various bugs (mainly in Dreamweaver it has to be said, as I haven't really had chance to use the other two products yet). So...
Attempted the automatic update process. This failed due to restrictions on our firewall.
Checked the Adobe site which said check the log files. Checked the log files and found a warning (this is detailed in the other post metnioned above).
Chatted with Adobe support twice at this point to try and pinpoint the issues. They suggested downloading the updated updater(!).
Dreamweaver update process went 65% of the way through before freezing with 5 seconds left on the clock and Photoshop failed altogther saying that the updater was invalid. Dreamweaver gave me the error number U44M2I218, as discussed in the other thread by Ken.
I completely uninstalled every Adobe product, including Flash and Air
and ran the Cleaner Tool.After reinstalling and attempting the upgrade process for only Photoshop and Dreamweaver I received the same issues as discussed previously.
For some reason this caused issues with my OS and I've had to rebuild. This time I'm running Windows 7 instead of XP SP3, but these products are not getting installed until someone from Adobe
can give me clear direction as to what I need to do.
To bring this up to date I received a PM this morning from Jeff Wright. The message reads:
To: mandelbrot
From: Jeff A Wright
Sent: 23-Oct-2012
Subject: Private Message: Regarding your updating difficulties
Good day Paul Weston,
I am contacting you regarding the difficulties you have been having applying the Dreamweaver 12.0.2 update. If you have contacted our support team if you can please provide me with the case number it will allow me to review your interaction. In addition if you can please let me know your preferred e-mail address we can bring this conversation into e-mail as opposed to sending private messages back and forth. This will be especially important when we need to look at your installation logs for the update which you are having difficulty applying.
Thank you,
Jeff Wright
My reply:
Hi Jeff,
Unfortunately I don't have any case number(s) even though I spoke to several of your colleagues in India, bit via chat and telephone. Each time no case number was given to me. At one point I did fill out a survey, also!
If you can trace it from this, my email address is <<emailadress>>, I'm linked to <<organisation>>NHS Trust and our primary contact used to be a gentleman called Eddie Drake (either <<emailaddress>> or <<emailaddress>>). Failing that, our software license certificate number is <<id>>, end user id (whatever that is) is <<id>> and our Adobe order number for this consignment is <<id>>.
I don't want to hide this away from the community and have opened a new discussion to this end - any PMs or emails will be dropped into this unless you choose to use the discussion as a contact method.
Paul.
Please feel free to add constructive comments anyone.
Regards,
Paul.

Sorry but that's not working for me - I clicked the link that you specified and got this page:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
With this text on it:
Adobe Application Manager
Adobe Application Manager Installer
This patch will install the Adobe Application Manager that is included with Adobe Creative Suite 6, Adobe Creative Suite 5.5 products. It is only necessary to run this patch if you are receiving one of the following error messages:
Adobe Application Manager is needed to update your product.
Adobe Application Manager is needed to start your trial.
For additional information on this issue, see, “Error, "Adobe Application Manager is needed..." when launching or using Adobe Creative Suite 6, Creative Suite 5 products” (cpsid_84344.)
File Information
Product
Adobe Application Manager
Version
CS6
Platform
Windows
File Name
ApplicationManager6.2_all.exe
File Size
50.9MB
Proceed to Download

Installation Issue with Windows XP Sp3 and IE 8.0.6

I recently found that I could not watch Youtube Videos. The error I received was that there was a problem with the video I was trying to watch in Youtube. I had the latest version of Adobe Flash player installed already. It listed many reasons as to why the videos would no longer play in Youtube. I did everything and checked everything they said to do. I then followed instructions on uninstalling and re-installing Flash Player. I had no version of Flash player installed after uninstalling 11.9. When I tried to re-install Flash Player it keeps telling me I have a newer version of Flash Player installed already when there was none there. This had been a very frustrating thing to deal with. Any Help would be appreciated. I can not watch any videos that use Youtube also even when I had Flash Player 11.9 installed.

Download and save the Flash Player uninstaller
Download the Adobe Flash Player installer(s) directly by right clicking one (or both) of the following links and selecting "Save Target as" (using IE) or "Save Link as"(using other browsers).
Flash Player for ActiveX (Internet Explorer)
Flash Player Plug-in (All other browsers)
If you use other browsers I recommend downloading BOTH - Save them to your downloads folder and DO NOT run them yet.
Close your browser and check the Task Manager to be sure it's closed completely.
Run the uninstaller.
Reboot your system.
BEFORE you open anything else, locate and run the installers. Your Flash Player should be updated for IE and other browsers.
If you still have troubles with IE, see: Enabling Flash Player in Internet Explorer

Installation issue, Photoshop, Lightroom and InDesign into a Nokia 2520 Tablet

I have a subscription package consisting of Adobe Photoshop, InDesign and Lightroom (CC). How do I install them into my Nokia Lumia 2520 Tablet. Are there any known issues?

Doesn't the Nokia 2520 run the cut-down tablet version of Windows (Windows RT)? If so, I don't believe that any of the CC applications you mention will work on it... You need a tablet with the full version of Windows 8.
M

Lightroom 4.2 Installation Issue

Leaving this around in case anyone else has the same problem -- Solution found -- Windows installer issues / registry issues -- used the Microsoft Fix it tool (http://support.microsoft.com/kb/2438651#reso3) to correct. 4.2 install ran fine.
I've read through the posts in the Lightroom forum regarding LR 4.2 install issues. I will list here the things I've done to try to get the install to work:
1) Downloaded the installation software twice.
2) Ran the setup program in admin user mode.
3) Ran the install in admin user mode.
4) Get the following error in a Windows Installer window:
The feature you are trying to use is on a network resource that is unavailable.
Click ok to try again, or enter an alternate path to a folder containing the installation package 'Adobe_Lightroom_x64.msi' in the box below.
Use source:
c:\Users\RMJF\AppData\Local\Temp\{...}
What I have found (after displaying hidden AppData folder):
The location where the .msi file resides is different from the one defaulting in the above window.
I select this alternate path, but still cannot complete the installation.
Furthermore, when I cancel the install, I get this error:
Adobe Photoshop Lightroom 4.2 64-bit Installer Info
Error 1714. The older version of Adobe Photoshop Lightoom 4.2 64-bit cannot be removed. Contact your technical support group
I have been running LR since the beginning of time and most recently LR 4.1, so there is no 4.2 installed.
Also, I tried to fix the install of 4.1 via the programs in Control Panel. I cannot repair it and get this error:
The installation source for this product is not available. Verify that the source exists and that you can access it.
All versions (except the 1.0 version) were downloaded and installed from the Adobe LR site.
So, looking for suggestions.
Seems like there are some missing files from the 4.1 version that are hindering the install of 4.2???
All quite frustrating. Hope you can get me to a speedy solution.
(System info: Windows Vista 64-bit Home, SP 2, 20 GB of disk space to spare! Also, I have set the install program to be allowed by the anti-virus program. I have run a registry clean-up, as well. No other apps are running during the install.)
Message was edited by: marzo19

untill now, 3 phones later, and mayby 10 attemps later to install it: notting. the errors that i am gething are the same as above, but nothing helps for me.
even the microsoft fixid diden't help.
So also desperate.

I am having issues with my web module on Lightroom 4 (Mac OS 10.9.5). "an unknown error occurred" while trying to upload to my FTP (no changes in my FTP). Bandaid fix was to export to local folder and upload via Filezilla. However, now that is no longer w

I am having issues with my web module on Lightroom 4 (Mac OS 10.9.5). "an unknown error occurred" while trying to upload to my FTP (no changes in my FTP). Bandaid fix was to export to local folder and upload via Filezilla. However, now that is no longer working and although upload completes, the URL takes you to a "Forbidden - do not have permission to read this file" page. Lightroom is changing the permissions of each file to 000 instead of 644 for index files and 755 for all others. How can I change the permissions settings in Lightroom?

I am having issues with my web module on Lightroom 4 (Mac OS 10.9.5). "an unknown error occurred" while trying to upload to my FTP (no changes in my FTP). Bandaid fix was to export to local folder and upload via Filezilla. However, now that is no longer working and although upload completes, the URL takes you to a "Forbidden - do not have permission to read this file" page. Lightroom is changing the permissions of each file to 000 instead of 644 for index files and 755 for all others. How can I change the permissions settings in Lightroom?

Upgrades for CS6 and Lightroom 4 issues...

I bought both upgrades for CS6 and Lightroom 4. I downloaded the upgrades on my MAC desktop computer. Everything was fine. When I searched for them in applicatins, it showed both CS5 and CS6 and the same for Lightroom 3 and Lightroom 4. Should I delete CS5 and Lightroom 3? Thanks in advance.

Feel free to remove the older versions if you are reasonably sure you have migrated all your files and have no technical issues. Just make sure to run the proper uninstallers, not just trash the apps. Also be warned that you may need to reinstall LR4 and CS6 to fix broken file associations and shared components like Bridge...
Mylenium

CS6 Web and Design Installation issues

I'm having installation issues with cs6 web and design. Purchased two downloads of the software for mac, but after attempting to download all day, now it's saying I can't open the download because it isn't recognized by my computer. Been at this all day, so frustrated. Any help?

Mac Unidentified Developer Issue
Here's how to open apps that apple should not be blocking:
http://www.imore.com/how-open-apps-unidentified-developer-os-x-mountain-lion

Hi, I have an issue with Photoshop CC and Lightroom

Hi, I have an issue with Photoshop CC and Lightroom. I purchased a subscription the other day, they told me to install the CC app to install these. I installed the app, logged on and it still says trial version. How can I solve this? Could I be that the subscription is not activated yet?

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Second installation of Photoshop and Lightroom on new iMac shown as 30 day trials

I have just installed Photoshop and Lightroom on a second Mac and these versions are shown as 30 day trials. According to the T's and C's, I can legally install both products on 2 separate machines. How can I convince CC that the installations on the new machine are not trial versions?
Thanks in anticipation

Hi Mylenium,
Thanks for your response.
It seems that it may have been an activation error - I signed in to the CC and the problem semi-disappeared. Photoshop is now happy but Lightroom is still counting down in the trial period. When it expires I should be able to re-install it.

How does installation of CC Photoshop and Lightroom affect my current catalogs, previews, and caches?

I am going to subscribe to the Adobe Creative Cloud Photography Plan. How can I preserve (import?) and use my current catalogs, previews, and caches from my current installation of Lightroom? Or will I have to start over once the new version of Lightroom CC is installed?

If you are currently using Lightroom 5 then switching over to the creative cloud is really simple. There are some who say that it isn't necessary to switch to Lightroom downloaded from the creative cloud. But I did. I'm using Windows, so I used the standard uninstall process to uninstall my standalone Lightroom. Then I installed Lightroom from the creative cloud. After the installation was complete there was an icon for Lightroom (just like the previous one because it is the same program) on my desktop. I double clicked on the icon and Lightroom opened the same catalog that I had been using and everything that I had done previously was still in place. You see, the catalog and previews and all those other files are user files generated by Lightroom on your computer. But they aren't part of the Lightroom program. So removing the Lightroom program does nothing to your catalog or previews or preview cache. It's the same program precisely. It's just licensed differently.
If you have been using Lightroom 4 then Lightroom 5 will find the catalog you have been using and will prompt you to allow it to create an updated copy of it that conforms to the new database format. It's no different than upgrading the standalone version. So the short answer is that you shouldn't lose any of your work by switching over.

I have systems running both OS 9.2.2 and OS X 10.4. My G4 Dual 500 sees OS X shares just fine, but the OEM 9.2.2 installs on my Powerbook 1G Ti and Powermac Dual 1.25 do not. What might be the issue?

I have systems running both OS 9.2.2 and OS X 10.4. My G4 Dual 500 sees OS X shares just fine, but the OEM 9.2.2 installs on my Powerbook 1G Ti and Powermac Dual 1.25 do not (in Network Browser). What might be the issue?

Tutorial: Installing Classic over a current Mac OS X installation
http://www.macfixit.com/article.php?story=20060621071707921
The only way to install OS 9.2.2 is using the install CD/DVD that came with the Mac, since these are special versions of OS 9.2.2.
If you just want to run classic mode, copy the System Folder from another Mac that has OS 9.1 (or better with 9.2.1 or 9.2.2) installed. A USB thumb dive works great for this. Transfer the folder to your Mac. It won't interfere with your OS X system which is in a folder titled System.
 Cheers, Tom

Creative Suite 6 and Lightroom 4 serial number issue

Hi my name is Teresa.
I bought the student edition Creative Suite 6 and Lightroom 4 a year ago through the bookstore of my university in CD download format and installed it in my desktop. I got the serial number through an email that they sent to my university email address. I must have deleted that email by mistake because I can't find it anymore. I didn't register the two softwares on my Adobe account so I can't see the serial numbers on that.
I just bought a laptop today and I want to install the same applications but not knowing the serial number, it is impossible to install. I contacted Adobe Customer Service but they kept referring me to another person to another person, and eventually wasted 3 hours without solving anything.
Is there anything I can do? I am in a puzzle. I need help now.
P.S. I have the exisiting softwares on my desktop but not on my laptop.

If support can't help you, then nobody can. We don't have access to their databases here. Still, try to contact them again and escalate this to the higher levels.
Mylenium

Issues importing from Canon Rebel T3i after upgrading to Mavericks and Lightroom 5

Hi there,
I just upgraded to Mavericks and Lightroom 5 on a 2008 Macbook Pro.
LR5 is working fine on my photos that have already been imported. However, when I plug in my camera to import new files (RAW and JPEG), the camera does not even mount - aka. does not show up as a possible source at all. I have tried turning off and on, restarting, and using the old LR4 to see if that would solve the problem, but it did not. I also tried importing from the EOS Utility, but that does not recognize the camera as a possible source either. Please HELP!

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

Adobe CC - Post Update Photoshop CC 2014 and Lightroom 5.5 not working

After long time of running Photoshop CC & Lightroom 5, I decided to update to latest versions through Creative Cloud Manager. The latest versions available where New Photoshop CC 2014 and Lightroom 5.5.
After nearly 2 GB of download, both the applications got installed. Now following are the issues I am facing.
Once Photoshop CC 2014 is launched, it loads and after few seconds, it closes.
I try to load LightRoom 5.5 and nothing happens.
Following are the diagnostics on my side.
Logged out from Creative Cloud and logged in again. -> Same effect
Logged out from Creative Cloud, Uninstalled the apps, Logged in into the Creative Cloud App, Installed the apps - > Same effect and wasted another 2GB of bandwidth.
Uninstalled again, During trying to re-install, copied the installers from the %temp% folders for both the app, Installed using standalone installer. -> Photoshop CC 2014 = same effect, LightRoom 5.5 = asking for serial !! Strange !!
Following is my machine Configuration
Windows 8.1 Pro 64 BIT
Intel i7 4th Gen
16 GB RAM
120GB SSD with 25 GB Free Space
Need Adobe to help me out.

Thanks man..:-)
Den 10/07/2014 11.20 skrev "Mylenium" <[email protected]>:
photoshop cc 2014 and lightroom 5.5 created by Mylenium
<https://forums.adobe.com/people/Mylenium> in Adobe Creative Cloud - View
the full discussion <https://forums.adobe.com/message/6538362#6538362>

Installation Issue OS 10.8.6 and Lightroom 5.3

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