Installation issues with PrE 9 require OS restore!!!

I have run into two issues when attempting to install the trail versoin of PrE 9. One of the issues is severe enough that it required a system restore.
1) PrE cannot complete installation because MSXML 6 fails to install.
2) PrE rolls back the installation and this causes a corruption of all installed installations.
...1) the issue seems to be for those of us who already have MSXML 6 service pack 2 installed. PrE should not be attempting to downgrade MSXML from service pack 2 -- which it apparently is trying to do. MSXML is system protected in XP SP3 and actually can't even be un-installed. MSXML was installed as part of Microsoft's Visual Studio application. I'm not sure when the service pack was installed but you can see more by looking into Microsoft KB954459.
...2) When the rollback begins, I start getting dialogs asking me to 'configure' an application. The dialogs disappear and reappear multiple times. This behavior continues when the rollback is completed. You cannot shut down the computer with these dialogs on the screen as the system prevents a shutdown. I tried to cancel after watching the screen for 30 minutes. Finally, I started to kill applications. I was able to reboot.
When the system came back up, the configuration dialog appeard every time I would run a new application. For most of the applications, the configuration would complete and the dialog would not appear again when the program is re-launched. However, several applications were corrupted (probably because I was killing the tasks to configure them to get my system to reboot).
I made a backup of my complete system prior to installing PrE. I was able to restore to a state prior to installing PrE without issue (thank you Acronis!)
I realize there are millions of different system configurations. You may want to take some extra precautions if you do have KB954459 installed on your system!
I'm looking forward to a resolution of this issue and will provide any additional information as required.
In the end, I would like to install a 'real' version on my video editing workstation which is running Vista and may not have this issue. However, I would really like to take it for a test drive on my other system first as it is far easier to 'protoect' a 80 GB hard drive than a system with multiple (and larger) drives.

Ouch. You should file a bug report with Adobe asap. Adobe - Feature Request/Bug Report Form
Cheers,
Neale
Insanity is hereditary, you get it from your children

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Hello Tzeng, thank you for your reply. I could not get to the
log file you mentioned in your reply but here is file generated
when I get the error:
FILE LOCATION
F:\DOCUME~1\DUR-E-~1\LOCALS~1\Temp\c022_appcompat.txt
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="Adobe AIR Installer.exe"
FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="Adobe AIR Installer.exe"
SIZE="42304" CHECKSUM="0xAC3BF086" BIN_FILE_VERSION="1.5.1.8210"
BIN_PRODUCT_VERSION="1.5.1.8210" PRODUCT_VERSION="1.5.1"
FILE_DESCRIPTION="Adobe AIR Installer" COMPANY_NAME="Adobe Systems
Inc." PRODUCT_NAME="Adobe AIR 1.5.1" FILE_VERSION="1.5.1.8210"
ORIGINAL_FILENAME="setup.exe" INTERNAL_NAME="setup.exe"
LEGAL_COPYRIGHT="Copyright 2009, Adobe Systems Inc."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13891"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.5.1.8210"
UPTO_BIN_PRODUCT_VERSION="1.5.1.8210" LINK_DATE="02/12/2009
19:35:52" UPTO_LINK_DATE="02/12/2009 19:35:52" />
<MATCHING_FILE NAME="AdobeAIRInstaller.exe"
SIZE="15739760" CHECKSUM="0xA9D06949" BIN_FILE_VERSION="1.5.1.8210"
BIN_PRODUCT_VERSION="1.5.1.8210" PRODUCT_VERSION="1.5.1"
FILE_DESCRIPTION="Adobe AIR Installer" COMPANY_NAME="Adobe Systems
Inc." PRODUCT_NAME="Adobe AIR 1.5.1" FILE_VERSION="1.5.1.8210"
ORIGINAL_FILENAME="Adobe AIR Installer.exe" INTERNAL_NAME="Adobe
AIR Installer.exe" LEGAL_COPYRIGHT="Copyright 2009, Adobe Systems
Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF1128F"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.5.1.8210"
UPTO_BIN_PRODUCT_VERSION="1.5.1.8210" LINK_DATE="02/12/2009
19:35:39" UPTO_LINK_DATE="02/12/2009 19:35:39" />
<MATCHING_FILE NAME="flashplayer_9_plugin_debug.exe"
SIZE="1786846" CHECKSUM="0x2FE8A8E1" BIN_FILE_VERSION="9.0.159.0"
BIN_PRODUCT_VERSION="9.0.159.0" PRODUCT_VERSION="9.0.159.0"
FILE_DESCRIPTION="Adobe® Flash® Player Plugin Installer"
COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe®
Flash® Player Plugin" FILE_VERSION="1.0.20"
LEGAL_COPYRIGHT="Copyright © 1996-2009 Adobe Systems
Incorporated and its licensors. All Rights Reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x18FD8B"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.0.159.0"
UPTO_BIN_PRODUCT_VERSION="9.0.159.0" LINK_DATE="01/13/2007
18:28:10" UPTO_LINK_DATE="01/13/2007 18:28:10"
VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="setup.msi" SIZE="30720"
CHECKSUM="0xF9521F1C" />
<MATCHING_FILE NAME="Adobe AIR\Versions\1.0\Adobe AIR
Application Installer.exe" SIZE="67392" CHECKSUM="0x78783101"
BIN_FILE_VERSION="1.5.1.8210" BIN_PRODUCT_VERSION="1.5.1.8210"
PRODUCT_VERSION="1.5.1" FILE_DESCRIPTION="Adobe AIR Application
Installer" COMPANY_NAME="Adobe Systems Inc." PRODUCT_NAME="Adobe
AIR 1.5.1" FILE_VERSION="1.5.1.8210" ORIGINAL_FILENAME="Adobe AIR
Application Installer.exe" INTERNAL_NAME="Adobe AIR Application
Installer.exe" LEGAL_COPYRIGHT="Copyright 2009, Adobe Systems Inc."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x145F9"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.5.1.8210"
UPTO_BIN_PRODUCT_VERSION="1.5.1.8210" LINK_DATE="02/12/2009
19:34:43" UPTO_LINK_DATE="02/12/2009 19:34:43" />
<MATCHING_FILE NAME="Adobe AIR\Versions\1.0\Adobe
AIR.dll" SIZE="7876928" CHECKSUM="0x7F6C1C4D"
BIN_FILE_VERSION="1.5.1.8210" BIN_PRODUCT_VERSION="1.5.1.8210"
PRODUCT_VERSION="1.5.1" FILE_DESCRIPTION="Adobe AIR"
COMPANY_NAME="Adobe Systems Inc." PRODUCT_NAME="Adobe AIR 1.5.1"
FILE_VERSION="1.5.1.8210" ORIGINAL_FILENAME="Adobe AIR.dll"
INTERNAL_NAME="Adobe AIR.dll" LEGAL_COPYRIGHT="Copyright 2009,
Adobe Systems Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x789021" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="1.5.1.8210"
UPTO_BIN_PRODUCT_VERSION="1.5.1.8210" LINK_DATE="02/12/2009
19:33:38" UPTO_LINK_DATE="02/12/2009 19:33:38" />
<MATCHING_FILE NAME="Adobe CS3\Flash Professional\Adobe
CS3\Setup.exe" SIZE="2685104" CHECKSUM="0x7309F0C8"
BIN_FILE_VERSION="1.0.135.0" BIN_PRODUCT_VERSION="1.0.135.0"
PRODUCT_VERSION="1,0,135,0" FILE_DESCRIPTION="Adobe Setup"
COMPANY_NAME="Adobe Systems, Copyright 2005-2007"
PRODUCT_NAME="Adobe Setup" FILE_VERSION="1,0,135,0"
ORIGINAL_FILENAME="Setup.exe" INTERNAL_NAME="Setup.exe"
LEGAL_COPYRIGHT="Adobe Systems, Copyright 2005-2007. All rights
reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x298CDB"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.135.0"
UPTO_BIN_PRODUCT_VERSION="1.0.135.0" LINK_DATE="03/16/2007
23:30:15" UPTO_LINK_DATE="03/16/2007 23:30:15"
VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Adobe CS3\Flash Professional\Adobe
CS3\WinBootstrapper.msi" SIZE="1823744" CHECKSUM="0x88506662" />
</EXE>
<EXE NAME="Adobe AIR.dll"
FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="Adobe AIR.dll" SIZE="7876928"
CHECKSUM="0x7F6C1C4D" BIN_FILE_VERSION="1.5.1.8210"
BIN_PRODUCT_VERSION="1.5.1.8210" PRODUCT_VERSION="1.5.1"
FILE_DESCRIPTION="Adobe AIR" COMPANY_NAME="Adobe Systems Inc."
PRODUCT_NAME="Adobe AIR 1.5.1" FILE_VERSION="1.5.1.8210"
ORIGINAL_FILENAME="Adobe AIR.dll" INTERNAL_NAME="Adobe AIR.dll"
LEGAL_COPYRIGHT="Copyright 2009, Adobe Systems Inc."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x789021"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.5.1.8210"
UPTO_BIN_PRODUCT_VERSION="1.5.1.8210" LINK_DATE="02/12/2009
19:33:38" UPTO_LINK_DATE="02/12/2009 19:33:38" />
</EXE>
<EXE NAME="kernel32.dll"
FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="983552"
CHECKSUM="0x4CE79457" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32"
INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36"
VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>
Seems like an XML doc.
I tried by extracting all the file with WinRAR but nothing
worked
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Thanks
.:.WAHAB

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Just an update:
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http://forums.adobe.com/message/5711110#5711110
Today I went from Photoshop Elements 12 and Premiere Elements 12 tryouts to the purchased boxed versions that came with two installation discs. One of the discs was for Photoshop Elements 12 and Premiere Elements 12 Windows and the other for these versions on Mac.
On Windows 7 Professional SP1 64 bit desktop computer, I was hit with Invalid Serial Number for the installation of Photoshop Elements 12 which I did first. Tried 4X, double and triple checking to make sure this was not "user error". It was not. On the 5th try, the purchased serial number was accepted and the installation went to a successful completion.
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At no time did I see this problem with Premiere Elements 12 installation from the same disc as for Photoshop Elements 12 installation.
Afterward, I installed these programs with the same installation disc on my laptop computer Windows 8 64 bit, I did not have any problems with either installation.
At this time, I do not know if this Invalid Serial Number is elusive to Photoshop Elements 12 or not.
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ATR

shikha
Thanks for the reply.
In my case, I had the network firewalls and anti-virus disabled when I did the installs of Photoshop Elements 12 and Premiere Elements 12 on Windows 7 64 bit as well as Windows 8 64 bit.
I was fortunate in that a 5th try of the serial number entry for the Photoshop Elements 12 install on Windows 7 64 bit was successful, so I did not have to do the computer restart and retry of the install with the purchased serial number. But, good to keep in mind, just in case.
It is ironic...last time around I got caught up in the Shared Technologies issues with Photoshop Elements 11 and Premiere Elements 11 on Windows 8 64 bit, not Windows 7 64 bit. But, in that case, I did find my way eventually to a successful install on Windows 8 64 bit. This time around it was Windows 7 64 bit where the glitch occurred, but, for me, only for Photoshop Elements 12.
But, could you clarify...are you generalizing that Photoshop Elements 12 Mac Invalid Serial Number is due to server issues and Invalid Serial Number encountered by Photoshop Elements 12 Windows is "online - due to some firewall or network issues"?
Just getting prepared for if and when more questions on Invalid Serial Number might pop up in this forum.
Thanks.
ATR

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4. Skype is crashing on me on startup constantly several times before it finally runs. I've had this problem since the 2.2.x series got released? Anybody got a fix for that. I was hoping a reinstall would fix that problem (same with the printing issue) but no luck.
5. I'm using KDE's microblogging plasma app to check my twitter account but I can't get to remember my password. Everytime I log into I have to manually login to my twitter and kdewallet is running and has my password stored and everything. This one really pusles me.
6. The final issue I having and issue was also the reason why I wanted to reinstall my machine in the first place. I originally used KDEmod as my desktop but they stopped making KDEmod some time ago when they started working on Chakra. So I removed KDEmod and installed KDE from Arch directly. A nice feature of KDE4 is its ability to generate previews on folders containing images and videos. When I switched to KDE that feature stopped working. So I was expecting that with a fresh install that this work and it does except for folders containing jpeg files. If I have a folder containing only jpeg files no previews/thumbnails are generated on the folder but previews the jpeg files themselves are generated. Does anybody else have that problem with jpegs and folder previews?
Hope somebody can help me with these few issues...
Last edited by fettouhi (2012-04-05 06:00:06)

benny_kenobi wrote:
fettouhi wrote:1. When booting my machine grub2 gives an error saying "error: fd0 not found" (twice). My machine does not have a floppy drive and has never had one. There is no option in the BIOS to turn floppy off. So why is grub2 complaining about it?
Have you installed grub2 with that --no-floppy flag as described in:
https://wiki.archlinux.org/index.php/Grub2#BIOS_systems?
fettouhi wrote:2. With KDE 4.7.0 thumbnails of pdf files are not generated anymore, they were with previous versions of KDE4. Anybody else have that issue with 4.7?
fettouhi wrote:Does anybody else have that problem with jpegs and folder previews?
Nope. Is it selected in dolphin>settings>general>previews.
fettouhi wrote:5. I'm using KDE's microblogging plasma app to check my twitter account but I can't get to remember my password.
Well that won't be a solution, but you might use choqok instead - at least it stores the password.
To answer your first answer, yes I installed grub2 with the --no-floppy option as mentioned in the wiki. Regarding 2 I don't understand why that works for you then? I have all things turned on under previews (folder, video, jpeg etc.) but as mentioned in my first post I have no previews with pdf files and jpegs do generate on folder previews. Finally regarding 5 the microblogging plasma app worked fine on my old installation even after I updated to KDE 4.7.0. The password issue I'm having is on my fresh install.

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I am experiencing repeated blue screen errors (bad pool error and failed to clock interrupt among others) and now have issues with enabling windows firewall (error 8007042c) among various other windows errors also windows restore is not working would appreciate
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Hi,
Please refer to this KB to troubleshoot the windows firewall (error 8007042c), begin with scanning for malware.
http://support.microsoft.com/kb/2530126
Regarding to the blue screen, I sugegst you keep Windows up-to-date, install latest drivers, if this doesn't help, please upload the latest dump files to a public location like OneDrive, then paste the downlaod link here for further analysis. (default location:
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http://windows.microsoft.com/en-in/onedrive/share-file-folder
Yolanda Zhu
TechNet Community Support

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Hi,
I'm facing an issue with Oracle SES 11.2.2.2.
I have installed this on 11.1.1.6 middleware softwares and weblogic 10.3.6 and the installation is successful. The admin UI opens up in the browser. (http://localhost:13102/search/admin/index.jsp)
However, when I install it in another environment where 11.1.1.8 versions of middleware softwares are present with weblogic 10.3.6 (performing exactly same steps as above). The admin UI does not open up. When I click on the login button nothing happens.
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I would suggest that you open an SR with Support on this issue
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I had an iPhone4 which was replaced by a new iPhone 4, due to an issue with the proximity sensor.
Hardware details:
My Macbook Pro to which the iPhone is synced to has the latest version of iTunes, the old phone was running iOS 4.3, while the new one had iOS 4.2.
I tried to do a restore (setup) on new iPhone, but I kept getting an error. I then checked iOS on new phone and realized it was running 4.2. After which I updated it to 4.3. This still didn't fix my problem with restore, as they were still failing. So I set it up as a new phone. Assuming all my data would be safe and I could then copy to my new iPhone.
When setup was complete I saw that my address book and photos (which came from my original iPhone) were all gone from my laptop. After searching everywhere, I found a file that appears to be my iPhone data backup, in the trash bin. I assume it contains all my data from the old phone.
My question is, am I correct in that, this is my cell phone backup data file and if so can it be retrieved?
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http://www.iphonebackupextractor.com/
Basic troubleshooting steps.
Check out the new remodeled MacOSG website! 24-hour Apple-related news & support.
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Issues with Pre and syncing Calendar

I have been having issues since a software push from Palm. Not for sure if it is an issue with my Exchange server or the phone. When I go to sync, it does pick up the emails and contacts but not the meetings. We have deleted my account and recreated it several times. The meetings in the calendar originally appear but will be removed once resync is done OR if I move to another date. The meeting maker reminders for the meetings do pop up however after the resync is done.
Any ideas?
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I have been having issues since a software push from Palm. Not for sure if it is an issue with my Exchange server or the phone. When I go to sync, it does pick up the emails and contacts but not the meetings. We have deleted my account and recreated it several times. The meetings in the calendar originally appear but will be removed once resync is done OR if I move to another date. The meeting maker reminders for the meetings do pop up however after the resync is done.
Any ideas?
Post relates to: Pre p100eww (Sprint)

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