Installation of 9.0.2 error 7 issues
I bought my little girl an Ipod Nano for Xmas, obviously she's eager to start listening to her music on it.
The only problem is that the program doesn't want to work.
I have done the following:-
Installed latest iTunes program 9.0.2
Error message comes up with "error 7".
Tried double clicking on the desk top icon, receive "webkit.dll not found" message.
Tried uninstalling, removing, deleting everything, running CCleaner, rebooting.
Downloaded version 8.2.1 to see if that helped.
Installed fine, allowed it to auto-launch.......nothing happened.
After a while I get a message saying that iTunes had to close, send error report etc.
The program didn't start as far as my eyes had seen!
Any suggestions please guys - I'd love to get this working for my little girl ASAP!
Cheers.
Message was edited by: bigbillybagel
Error message comes up with "error 7".
Tried double clicking on the desk top icon, receive "webkit.dll not found" message.
Okay, you've got a damaged Apple Application Support dll there, bigbilly. An iTunes version 9.0.x needs a properly functioning Apple Application Support to run properly. (A common symptom of a broken AAS is an Error 7 when launching iTunes.)
So let's try uninstalling both iTunes and Apple Application Suppport this time. When we reinstall iTunes, that should reinstall Apple Application Support as well. We'll take a few additional explicit precautions along the way too. Best to print these instructions out, because at one stage of proceedings you won't be able to use a web browser.
Preliminaries
Download and save a fresh iTunes installer to your hard drive. (Don't run the install on line and don't start the iTunes install just yet.)
http://www.apple.com/itunes/download/
Now, quit QuickTime (if you have that open) and Safari 4.0.4 (if you have that installed and open). Both applications use Apple Application Support, and they will interfere with the uninstall if you have them open.
*Uninstall phase*
Head into your "Add or Remove Programs" control panel. Uninstall iTunes. Uninstall Apple Application Support.
(From this point on until we reinstall Apple Application Support, neither QuickTime nor Safari 4.0.4 will be able to run.)
Next we'll remove any leftover program files and folders.
(1) Open "Local Disk (C:)" or whichever drive your program files are stored on.
(2) Open the "Program Files" folder.
(3) Right-click on the iTunes folder (if it still exists) and select "Delete".
(4) Open the "Common files" folder.
(5) Open the "Apple" folder.
(6) Right-click on the Apple Application Support folder (if it still exists) and select "Delete".
Now empty your Recycle Bin and restart the PC.
*Reinstall Phase*
After the PC restarts, do not open any other applications. Disconnect from your network and/or the internet. Switch off all your security software (firewall, antivirus and antispyware).
Now start the install by doubleclicking the iTunesSetup.exe file you downloaded earlier.
Reenable all security software prior to reconnecting to your network and/or the internet.
Did the install seem to go through okay? If so, does iTunes start launching properly again?
Similar Messages
-
having trouble installing ProIX on new Windows 8 machine after XP crash. Get almost ll of the way through and get an error box ... contact system support. Only way out is to abort and then it un-installs. Wondering if a licensing max issue since we didn't get an opportunity to uninstall off of crashed machine?
Hey robr72339266,
With a single user license, you can install Acrobat on maximum two computers, say, your laptop at work and desktop at office.
But, you cannot use Acrobat on both the machines simultaneously.
You will first need to deactivate Acrobat from the old machine, then install and activate the software on the new OS with the same serial key.
Please Contact | Adobe to seek help on the same.
Regards,
Anubha -
I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Hi hongkongpom,
Just wanted to say that after posting the problem, I had a chat with an iTunes' Tech Support, her name is Rebekah. My problem was resolved after that. Will list the chat history below in hopes that it may help you as well.
Good luck!
Samia
Chat Transcript
Friday, October 4, 2013 05:55 AM
Duration: 81 minutes 28 seconds
Rebekah:
Welcome to AppleCare chat support. Please give me a moment to look over your information.
Rebekah:
Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
Rebekah:
Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
SAMIA:
Sure, it's 8L8395UY2C5
SAMIA:
My problem is with iTunes.
Rebekah:
Thanks for that confirmation. Just a heads up, this is iOS Tech Support. We do support iPod touches, iPads, and iPhones, but not the iPod classic. But no worries! I can get you in touch with a phone Advisor who can get you in touch with the department that specializes in iPod classics and would be able to better assist you. Would that be OK?
SAMIA:
I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
SAMIA:
I don't have a problem with iPod.
SAMIA:
Just iTunes
Rebekah:
No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
Rebekah:
Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
SAMIA:
This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Rebekah:
Thanks for that info!
SAMIA:
Pleasure!
Rebekah:
What version of Windows (XP, Vista, 7) do you have?
SAMIA:
Windows 7
SAMIA:
Windows 7 Home Premium
Rebekah:
Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
SAMIA:
Well when the indsatalltion failed I was given instructions to select Download Only from Tools and then install manually. When I did it, I window popped up with the following items: - AppleApplicationSupport
SAMIA:
- AppleMobileDeviceSupport64
SAMIA:
- Bonjour64
SAMIA:
iTunes64
SAMIA:
SetupAdmin
SAMIA:
I selected Repair in all of them instead of Remove and all worked but iTunes64
SAMIA:
That's when I received the message that I sent you earlier.
SAMIA:
By the way, this is the fir st time something like this occured. I never had problems with installation before.
Rebekah:
I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Rebekah:
First, we will want to quit iTunes and/or Apple Software Update if those are open at this time.
SAMIA:
Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
SAMIA:
I closed all applications
SAMIA:
Also, my iTunes doesn't open anymore after the new failed installation.
Rebekah:
The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
Rebekah:
So no worries! We have the right article!
Rebekah:
On the computer, we will want to click on Start > Control Panel. In Control Panel, we will click the "Uninstall a program" link.
SAMIA:
I thought so after doing a little exploration.
SAMIA:
done
Rebekah:
Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
Rebekah:
After the uninstallation is complete, we don't want to restart your computer if you're prompted.
SAMIA:
Done
Rebekah:
Then if you see other iTunes entries on the list, we'll want to remove them the same way.
Rebekah:
Then we will remove all instances of Apple Software Update the same way you removed iTunes.
SAMIA:
Okay, but do I have to remoce iCloud as well?
SAMIA:
Rebekah, I received the same error message again when uninstalling
Rebekah:
We actually do not need to remove iCloud. After the Apple Software Update, we will want to remove all instances of Apple Mobile Device Support
Rebekah:
How strange! Are you able to click past that and allow the process to continue or has it stopped it completely?
SAMIA:
I am unable to uninstall iTunes either
SAMIA:
Stopped completely
SAMIA:
I treied clicking Repair
Rebekah:
Alright, after trying the Repair option, let's see if it will allow us to continue uninstalling or not.
SAMIA:
I tried that but unfortunately, it isn't working. I still get that same message with error code 2324.
Rebekah:
This error code is not something that I am finding in my sources, Samia. So there is a chance that it is being caused with the Windows computer itself. However, I did find a link that may be able to help with uninstalling iTunes from Windows' support site: http://support.microsoft.com/mats/Program_Install_and_Uninstall
SAMIA:
Rebekah, you're a genius! It worked! iTunes is no longer there. What next?
Rebekah:
Awesome! I'm glad that worked!
Rebekah:
To be sure I am on the same page, what was the last component we uninstalled?
SAMIA:
iTunes
SAMIA:
Shall I remove the Apple Application Support, Apple Mobile Device Support, and Apple Software Update
Rebekah:
That is correct! However, we do want to uninstall it in the order I mentioned above. So Apple Software Update first, Apple Mobile Device Support next, and then Apple Mobile Device Support.
SAMIA:
Got it, but is the second one to uninstall Apple Mobile Device Support OR Apple pplication Support?
Rebekah:
The second one is Apple Mobile Device Support.
Rebekah:
The Application Support will be the last component we uninstall.
SAMIA:
Thanks! I'm on it.
SAMIA:
Done! ll 3 are gone, well 4 with iTunes. Now what?
Rebekah:
Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
SAMIA:
There was only 1 instance with Bonjour. I don't know what the instances are for Apple Application Support
Rebekah:
Yes, Bonjour is often only listed once. Is the Apple Application Support listed at all?
SAMIA:
No
SAMIA:
Since I removed it
Rebekah:
Oh, perfect! If it was removed, we should be set!
Rebekah:
We have removed iTunes and its components now! From here, our next step is to restart the computer. Then once you reboot, you can redownload iTunes from apple.com/itunes
Rebekah:
That should allow you to download iTunes!
SAMIA:
Shall I downloaad the latest vesion?
Rebekah:
You will want to first restart the computer as shown in the article. That will ensure that this process goes smoothly and that everything was removed correctly! Then you can try downloading iTunes again.
SAMIA:
Okay, thanks Rebekah!
Rebekah:
You're very welcome! I'm glad I could help! And of course if you have any issue after the reboot and download, you can always chat us back, as chat is open 24 hours! You will just need to give your case number and the next Advisor would have all my notes!
SAMIA:
Thanks again for all your help, for I couldn't have managed with out it. Have a nice day!
Rebekah:
You're very welcome! I know how important iTunes is and I'm glad we could get you on a path to resolution!
Rebekah:
I hope you have a lovely day!
Rebekah:
It's been a pleasure speaking with you! Thanks for chatting with us Samia. If you don't have any more questions, select End Chat from the upper left corner of the chat window.
SAMIA:
Will do, thanks. -
Solution: The installation process has encountered an error while installing Shared Technologies
I purchased an upgrade to Elements 11 and Premiere 11 for Windows a couple of days ago. When I tried to install, I received the following error message:
"The installation process has encountered an error while installing Shared Technologies. Please restart your system and try again."
There was an invitation to Troubleshoot using a button that downloaded Adobe Support Advisor. No joy, it didn't find any issues.
I restarted and tried to install again. Same error message. The solutions here didn`t help so I started up a chat with Adobe Support.
The TSR asked me to run Set-Up.exe in Adobe Photoshop Elements 11 Install\PSE 11\ElementsSTIInstaller. That returned an error about the path being too long. He had me try some other ideas, none worked.
The TSR then asked to do a remote session. After realizing that it would not work from the install on our server, he copied the PSE11 directory locally. He again ran Set-up.exe from the PSE 11\ElementsSTIInstaller directory. This time it completed!
After that, he ran Setup.exe in the PSE11 directory. This time, the setup completed and I was able to open Elements 11!
Hope this helps someone else who gets this error message!
Best,
JohnWelcome to the forum.
Take a look at this thread: http://forums.adobe.com/message/5200642#5200642
That OP found that the problem with their installation was due to Norton running, during the installation, but there are other links, with maybe other solutions.
Good luck,
Hunt -
SAP INSTALLATION ECC6 WINDOWS 2003 ORACLE ERROR
while on the process of sap installation we are getting the error at phase 33 ie.java users creation phase.the error as follows.
1.
ERROR: CJS-30197.for more details see o/p of log file.but we do know where is that file.
2.FCO-00011 The step createJSF with step key.
pls tell us how to proceed.Thanks in advance.This is a known issue and the solution has been posted before in this forum. In short, you need to create the user manually in the backend system. Make sure to set the password for this user account to the same as you specified during "sapinst"
-
I had a problem installing icloud on windows 8.1. At the end of the installation process there is a error message.What should I do?
I'm guessing that you have checked and complied with the system requirements?
System Requirements
Microsoft Windows 7 or 8
Microsoft Outlook 2007 or later or an up-to-date browser (for Mail, Contacts, Calendars)
Internet Explorer 9 or later, Firefox 22 or later, or Google Chrome 28 or later (for Bookmarks)
Broadband Internet access
Note: If you are upgrading from iCloud Control Panel 1.1 or earlier, you will need to sign out of iCloud Control Panel and uninstall it before downloading iCloud Control Panel 3.1 -
i ve updated my i pod touch to version 6.0.1. Installation got failed with some error msg, and now my i pod is not getting detedted in my system.Help me to fix it up.
What's the error mesage?
-
unable to update itunes. help. error message when trying to update to latest version of itunes. "the installer has encountered an unexpected error installing this package. this may indicate a problem with this package. error code 2721"
Hello chae84swangin,
I recommend following the steps in the article below when getting an error message trying to install iTunes:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Is anyone else having Config error 16 issue when trying to start PSE 12 or Premier Elements 12 after the Mac upgrade to OS X Yosemite 10.10 on iMac. I have had a number of issues with software and things after upgrading to OS X Yosemite 10.10 and even 10.10.1. I have uninstalled and reinstalled both PSE 12 and Premier Elements 12 a number of times and everything goes fine until its ready to launch and then you get an error message. Numerous uninstalled and reinstalls don't removing the problem. Strangely enough PSE 11 still appears to boot up and I never owned Premier Elements 11 so I don't know if it will start. I thought with Apple dropping its Apeture software and greater integration of iPhoto and Apeture files into Lightroom 5.7 all would be harmonious between these two players. Im not sure where Adobe wants us to go it recently removed the plugin to allow you to update files from LR to Adobe Revel, whats up with that. I now own two version of Adobe software that no longer work with my Mac and now way of uploading pictures from Lightroom to Revel. Needless to say I am pretty reluctant to sign on to a subscription of Creative Cloud with long term financial obligations when I can't even get my current Adobe software to work independently much less integrate with Lightroom. Frustrated with it all!
Get rid of 'put disks to sleep when possible' and you may see a dramatic improvement (not necessarily a cure).
That specific problem is a multiple-Processor (including graphics processor) problem, where one of the processors lost track of whether it should be responding to interrupts. You may have a Hardware problem. -
I can't install itunes. I get an error code 2894 & a message that states the installer has encountered an unexpected error installing this package. Anyone know what I need to do to fix this?
Are you able to uninstall iTunes and QuickTime?
You might have to search for the Windows Installer Cleanup Utility, which would allow you to remove some applications that you can't from Control Panel.
Also, take a look at this Apple document -> Trouble installing iTunes or QuickTime for Windows. -
Error while transferring file :: Error while issuing ssh command.
Hi All,
I am having a JSP based website application.
I am getting the following exception in my logs.
[ERROR] 05/04/2007 03:43:44 - Error while transferring file :: Error while issuing ssh command.
java.net.ConnectException: Connection timed out
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:305)
at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:171)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:158)
at java.net.Socket.connect(Socket.java:464)
at java.net.Socket.connect(Socket.java:414)
at java.net.Socket.<init>(Socket.java:310)
at java.net.Socket.<init>(Socket.java:125)
at com.sshtools.j2ssh.net.SocketTransportProvider.<init>(Unknown Source)
at com.sshtools.j2ssh.net.TransportProviderFactory.connectTransportProvider(Unknown Source)
at com.sshtools.j2ssh.SshClient.connect(Unknown Source)
at com.sshtools.j2ssh.SshClient.connect(Unknown Source)
at com.sshtools.j2ssh.SshClient.connect(Unknown Source)
at com.novartis.util.DataExporter.transportFile(DataExporter.java:127)
at com.novartis.util.DataExporter.export(DataExporter.java:101)
at com.novartis.businessmanagers.SandosSignupManagerPojoImpl.export(SandosSignupManagerPojoImpl.java:103)
at com.novartis.util.DataExportJob.process(DataExportJob.java:48)
at com.novartis.util.ExclusiveJob.execute(ExclusiveJob.java:35)
at org.quartz.core.JobRunShell.run(JobRunShell.java:191)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516)Any help would be appreciated.
Thanks.This means that the SSH server you're trying to connect to isn't listening. Is the SSH server running? Are you trying to connect to the right machine?
-
I have problems with the 'installation of creative cloud. Error Code: 205
I have problems with the 'installation of creative cloud. Error Code: 205 What can I do to fix this?
Errors 201 & 205 & 206 & 207 or several U43 errors
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html -
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2755.
Although you're getting a different error message, perhaps try the procedure from the following user tip:
"The administrator has set policies to prevent this installation" error messages when installing iTunes for Windows on Windows Vista and Windows 7 systems -
Hi,
I am getting error "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2869." while installing SAP B1DE.
Note:
Downloaded the B1DE from B1DE:SAP Business One Development Environment Tools
Using Window XP , .Net 2008, SAP B1 8.81 Version
Company Name, Contact Person, Namespace all were given while installing. All of its length is less than 8
Any help is appreciated.
Thanks in advance.
Parvatha Solai.NHi,
Try post a comment in B1DE 2.0.1 new version! blog.
Beni. -
CC 2014, the installation fails by the fatal error exit number: 7
Hey guys. Since 24 days Im trying to update my Cloud to the CC 2014 but when starting with PS, the installation fails by the fatal error exit number: 7. Whats to do?
Well John, first of all, thank you very much for helping me.
Yesterday I tried something, by deinstalling the Cloud App and PS, but still the same error remained.
What I also don't understand is the term: Reinstalling the product. Is it meant, to deinstall every app, just the Cloud app or only the app where the error occupies?
By Reinstalling I also understand: Uninstall the app and the install it again. Is this correct?
I am surprised anyway. Once everything is fine and then within one day, nothing runs anymore. I read about, using a disc clean app as Clean My Mac 2 can destroy the structure of adobe products some how... but hmmm... this sounds very strange.
Maybe you are looking for
-
Urgent: How to set content type on upload depending on target folder?
Hi, i have to set the content type of a file uploaded via SMB depending on the folder the file is placed in. All files placed below a certain root directory have to be of my custom content type. All others should be stored as documents of type "Docum
-
Folio 9470m notebook with two monitors
Hi all, I want to use my Folio 9740m notebook with 3 independent display (Built-in display and two external monitor HP L1750). I tried to connect direct to notebook and docking station but it's not working. Only two displays are working at same time
-
Can't export or share in Final Cut Pro X
Hi. Brand new to FCPX, this is my first project. I imported a project from iMovie, finished editing it in FCPX, and wanted to export/share it. The menu is completely grayed-out, and the keyboard command (Command-E) does nothing. What am I missing?
-
Dears I'm using OBIEE 11.1.1.5 and i am write java code to call web services as the following: import com.siebel.analytics.web.soap.SAWSessionServiceLocator; //import oracle.bi.web.soap.internal.SAWSessionServiceSoap; import com.siebel.analytics.web.
-
Hi, I am running BDC for KP06,using CALL TRANSACTION. When the BDC is successful,then the bdcmsgcoll contains no success message. But,when the BDC fails due to wrong entries,the bdcmscoll has messages of Type 'S' as "No batch input data for screen SA