Installation of a printer

Dear sir,
My Net Book has Windows 7 Starter edition. I am unable to install HP laserjet 1020 printer. Is the system compatible?

Hi, have you the tried the basic driver?
Please mark the post that solves your issue as "Accept as Solution".
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I am not a HP employee.

Similar Messages

  • LaserJet Pro MFP M276nw software installer not detecting printer via USB or wi-fi - Windows 7

    I am trying to install a LaserJet Pro MFP M276nw on Windows 7 Home Premium x64, and I know the printer functions fine, as I have installed it on both Windows Vista Basic x32 and Windows 7 Professional x64 all on the same desktop. The operating system has been changed a couple of times, hence the multiple installs.
    I downloaded the full featured software from HP.com and went through the routine of installation as per usual, except that now the software doesn't detect the printer when it requests that I connect it via USB.  Trying to install via wi-fi doesn't work because the printer still needs to be attached via USB in order to create the proper wireless handshake.  Windows 7 detects the printer, and in-fact installed the drivers for it automatically.  However, the printer installation software suite does not respond to the printer being connected, and just hangs there, waiting for it to appear.
    I have tried multiple USB ports and it's the same issue.  I've installed the basic driver also available for download on HP.com, but that software does not appear to include an option for scanning files to the computer.  The printer itself will scan to email or to to a USB thumb drive, and even to a network folder, but not directly onto the computer.  If it wasn't a necessary function of an all-in-one printer, I wouldn't bother with the scanning feature and simply make do with the basic printer driver. 
    Anyone have some sort of idea regarding this issue?

    Hi @KP_ ,
    I see that you are having issues with setting up the printer on the one computer. I would like to help you out today.
    I would uninstall the software, turn off the Startup programs, Antivirus software and update the driver during the install by the post I have provided.
    Disconnect the USB cable.
    Uninstall the software.
    Here are the steps to run the uninstall from the computer or the CD.
    To uninstall from program files:
    Touch the Windows key and the E key to access the computer window.
    Select the C drive.
    Select program files or program files x86.
    Open the HP and printer name folder.
    Select uninstall.
    Uninstall the software from the CD:
    Touch the Windows key and the E key to access the computer window. Right click on the CD for the printer, left click open in a new window, double click on uninstall.
    I would disable all the start up programs and temporarily turn off the Antivirus Software to see if there is a program interfering in the back ground. How to use MSCONFIG . Click on the start up tab and click disable all.
    Download, save and then run the latest drivers. Don't Connect the USB cable until prompted during the install.
    HP LaserJet Full Feature Software and Driver.
    Right after connecting the USB cable, follow this document immediately. A Fatal Error Displays During Software Installation. Disregard the title. If the printer stays listed properly, don't worry about updating the driver.
    Test the printer.
    Then you will have to go back and enable the Startup programs and turn the Antivirus Software back on again.
    If you need further assistance, just let me know.
    Have a great day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Windows 8 and installation of wireless printer

    Just purchased new laptop with Windows 8 and tried to install my wireless HP printer, Photosmart all in one D110.  Everything
    indicates installation was success and test printed out.  When I try to print something the hpeprint box appears and says I need to  register my print driver and to enter a code provided by HP to me with an email.  I enter this 4 digit code and it tells me unable to register, recheck code and do again.  Have done this multiple times and no luck.  Any suggestions?

    Hi STLlinda,
    Welcome to the HP Support Forums.  I understand that you are having an issue trying to print from you Windows 8 computer to your Photosmart D110. 
    To better assist you, would you please provide some further information:
    How did you install the printer driver; did you use HP's Printer Install Wizard, downloaded driver from HP.com, or use an installation CD?
    How is your printer connected (USB cable, ethernet, or wireless)?
    Does the email from HP indicate what feature you need the 4-digit code for?  Was it for HP's ePrint Mobile app, HP's All-in-One Printer Remote Mobile app, or HP's Scan to Email printer app?
    Thank you.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Bonjour Printer installs OK but prints garbage symbols

    I have installed Bonjour 1.0.4 on a fresh installation of Windows XP SP2. It installed fine and bonjour already had my printer in its list of drivers (HP DeskJet 815c), so set up was easy (I have my printer plugged into an airport express which my windows machine connects to over the LAN).
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    Hi
    Try the drivers from the link below on the windows 8.1 unit
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=4204...
    Hope this helps.
    ***** Click the KUDOS Thumbs UP (Like) on the left to say 'Thanks'*****
    ****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Kudos"if it solves your problem.****
    -VJ
    Although I am an HP Employee, I am speaking for myself and not for HP.

  • Cracked installation CD for printer, how can I get a new one?

    Hello, I have what looks like a crack in my installation disk for my Deskjet F4280. I've searched and searched the website, but can't find any information to get another one. I went through a lot of problems installing this, and I'm really nervous being without one. Anyone have any ideas? Oh, by the way, wish I had come here first when I had all my problems trying to install the first time! Thanks for any help, Robin
    This question was solved.
    View Solution.

    hi,
     You can download the software driver of your printer, click here. You must select first the operating system of your computer. I tried to find the site to order the sw cd, but it keeps saying error '80004005,' so, you can download the software driver instead... or u may call 1-800-474-6836 to order for the sw installation cd.
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    Hi all,
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    tmcbride wrote:
    Hi all,
    I hope this is the correct forum for this question. I am fairly new at setting up Mac Servers and was looking for some advice. I am trying to set up a Mac 10.6 Server as a print server. I am familiar with setting up printing services on W2k3 servers, but have some questions about this on a Mac server. On a Windows server, once I have installed the printer with the correct driver and shared it out, users just need to connect to the server's print queue and the correct driver is automatically downloaded from the server and installed on the workstation. On the Mac server, it seems that even after I have set up the print queue and installed the needed driver, when I connect a Mac workstation to the queue, it automatically tries to use the Generic Postscript Driver. I then have to manually download and install the needed driver for the printer. Is there any way to get the Mac workstations to automatically download and install the driver from the server, or do I have to pre-load the needed driver on each Mac that will be using the shared printer?
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  • Issue with installation of a printer hp office jet 4620.

    I was installing a hp officejet 4620 printer and messed with the printer drives, and now it don't work properly, i need to restore my drives for this printer in macintosh HD/Library/Printers/PPDS/Contents/Resources ? maybe? I really don't what to do.

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  • Installation cd my printer/ scanner

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    Hi,
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    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Canon Pixma MP270 - Installation of a printer/scanner

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    This question was solved.
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    Vickings,
        You should be fine, the software has a system check in it, so it would have reconized if your system was not compatible and would have told you so and would not install.
    I was an HP employee
    If I have helped you solve your issue please mark it as solved
    **Say Thanks By Clicking on the Kudos Star**

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  • C++ 2012 package (11.0.50727) & error message during installation printer software

    Hello to you all,
    I've recently bought a new laptop for my daughter (a HP Pavilion Touch Smart 11).
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    (Note: I've tried to get help on the support forum of HP.  More information on how I resolved the issue, in May 2014, on my own laptop, and how it is related to C++, can be found here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Windows-8-1-64-bit/m-p/3935396#M142540
    More information on what I've done so far on the laptop of my daughter this month, September 2014, can be found here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-OfficeJet-J6410-won-t-install-under-Windows-8-amp-Windows/m-p/4526450#M161696.
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    I most thankfully await your response(s).
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    I've written above that I tried to re-install the printer. With the original CD, and also the software one can download on the HP site (OJ_AIO_J6400_Full_Win_WW_140_408-4.exe). Now, it seemed a good idea do uninstall the software.
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    Klik op OK als u het programma wilt beëindigen'.
    It looks very similar to the error message here: http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=8d18c288-aeb4-41c0-983f-6798cfa178a0 that I found in this topic: http://answers.microsoft.com/nl-nl/windows/forum/windows8_1-windows_install/windows-81-afsluitfout-explorerexe-0xe06640b9/0c64290f-2e0b-47fc-a38a-adb9ceb5a5ac
    Now, after this (that is: the uninstalling op the printer software) I returned to a system recovery point I made before the installation of the HP printer software. So that can not be the problem anymore. However, the error message kept returning.
    So I'm pretty much convinced it must have something to do with explorer.exe, the msi-program, compatability-issues and the C++ packages. How to proceed now from here?
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    Please, help me out? I most thankfully await your answer(s).

    Hello to you all,
    I've recently bought a new laptop for my daughter (a HP Pavilion Touch Smart 11).
    When I try to install the software needed for installation for the printer (HP J6410) I get the following error.
    C:\Users\<username>\AppData\Local-\Temp\7zS46SD\Setup\de..
    Now, I've already tried pretty much about everything. Even a full factory recovery, installing all of the needed updates, after that upgrading to windows 8.1, installing of the updates for that OS version too, and then trying to install the software again.
    No succes, but the more I try, the more I'm convinced the problem might lay in the C++ 2012 redistributable package (version 11.0.50727). This is why.
    I've got more laptops here at home. The one I have for my own is a HP 15 Notebook and has Windows 8.1 installed on it as well. Now here's the funny thing.
    I managed to install the software on my own laptop (the HP 15, with an Intel processor) but no succes on the laptop for my daughter (the HP 11 TS, with an AMD processor).
    When I looked at the installed C++ packages I noticed that the laptop for my daugther has the C++ 2012 package installed, and my own doesn't. So that's why I think the problem must lay there. Also because on this page (http://www.freewarefiles.com/Microsoft-Visual-C-2012-Redistributable-x64_program_78882.html)
    it is said that it supports Windows 8 (which was pre-installed on the laptop for my daughter), but Windows 8.1 isn't mentioned.
    I would be very thankfull if someone could help me resolving this issue.
    (Note: I've tried to get help on the support forum of HP.  More information on how I resolved the issue, in May 2014, on my own laptop, and how it is related to C++, can be found here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Windows-8-1-64-bit/m-p/3935396#M142540
    More information on what I've done so far on the laptop of my daughter this month, September 2014, can be found here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-OfficeJet-J6410-won-t-install-under-Windows-8-amp-Windows/m-p/4526450#M161696.
    Please do read them. I've already tried so many things, and I can't get the issue resolved. Even though I'm pretty sure I must be so close to resolving this issue.)
    I most thankfully await your response(s).
    Update (30-9-2014, 23:14):
    I've written above that I tried to re-install the printer. With the original CD, and also the software one can download on the HP site (OJ_AIO_J6400_Full_Win_WW_140_408-4.exe). Now, it seemed a good idea do uninstall the software.
    Yep, you guess it .. I made my problem worse.
    When I tried to uninstall it with the C:\Users\<username>\AppData\Local\Temp\7zS6A01\util\ccc\uninstall.exe I got the following message at reboot. It says you have to click OK to terminate the program, but it doesn't await your response. It's there,
    for a glimpse of a moment, and disappears. It said (in Dutch):
    'De instructie op .....xe01 verwijst naar geheugen op 0x00000000. Een lees- of schrijfbewerking op het geheugen is mislukt. read
    Klik op OK als u het programma wilt beëindigen'.
    It looks very similar to the error message here: http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=8d18c288-aeb4-41c0-983f-6798cfa178a0 that I found in this topic: http://answers.microsoft.com/nl-nl/windows/forum/windows8_1-windows_install/windows-81-afsluitfout-explorerexe-0xe06640b9/0c64290f-2e0b-47fc-a38a-adb9ceb5a5ac
    Now, after this (that is: the uninstalling op the printer software) I returned to a system recovery point I made before the installation of the HP printer software. So that can not be the problem anymore. However, the error message kept returning.
    So I'm pretty much convinced it must have something to do with explorer.exe, the msi-program, compatability-issues and the C++ packages. How to proceed now from here?
    Should I uninstall the C++ 2012 package?If so, can I do that safely? Do I need a newer version of the C++ packages? Where can I find it?
    Please, help me out? I most thankfully await your answer(s).

  • Error on installation: printer keeps searching for updates.

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    Hey @Rooms ,
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