Installation of Adobe Acrobat Pro X from DVD stalls and does not continue?
I recently purchased the DVD version of Acrobat Pro X for macintosh and the installation does not seem to progress? It keeps adding time to the 'running package scripts' page. I quit the installer and tried again and not it gets stuck again saying 'waiting for other installations to complete'. I haven't even been able to put in a serial number yet...help!
thanks in advance for help.
I am logged in as administrator and my Mac has no antivirus software
So have you seen this problem before if someone on a PC is not logged in as administrator/has anti-virus not disabled?
thanks again
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Message was edited by: jmgd -
Incomplete installation of Adobe Acrobat Pro X - ERROR: DW006 - ERROR: DW050
Hi,
On trying to run a failed update from Adobe, my Adobe Acrobat Pro X became corrupt and failed to open.
I am now trying to reinstall the software, but the software does not install successfully with Exit Code: 6 and the following key warnings and errors:
WARNING: DW022
WARNING: DS013
ERROR: DW006
ERROR: DW050
The full error message is as follows:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW006, DW050 ... WARNING: DS013, DW022 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 6 warning(s)
WARNING: DW022: AdobeCode {AC76BA86-1033-F400-7760-000000000005} NonAdobePayload Acrobat Professional 10.0.0.0 with version (2012-03-05 05:30:16.288604) already installed with incompatible version (2011-03-17 01:56:17.451315)
WARNING: DS013: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Acrobat X Pro : Install failed
Please help! I uninstalled the corrupt version X before this installation attempt.
I also still have Acrobat Pro 9 on my machine as backup (for this precise reason) but don't believe this is the problem as they have co-existed without a problem for near a month now. The corruption in version X occured after this morning's failed update from Adobe.
Many thanks,
KThank you! That did indeed do the trick
Must have been a font or something causing the problems, as opening in safe mode allowed the software to install correctly.
Thanks again!!
K
Date: Fri, 31 Aug 2012 05:28:15 -0600
From: [email protected]
To: [email protected]
Subject: Incomplete installation of Adobe Acrobat Pro X - ERROR: DW006 - ERROR: DW050
Re: Incomplete installation of Adobe Acrobat Pro X - ERROR: DW006 - ERROR: DW050
created by techkid123 in Downloading, Installing, Setting Up - View the full discussion
Hi.
The error message as displayed in the above error log is EXIT CODE 6.
Please try and follow the below mentioned KnowledgeBase Doc
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Hope it Helps
Thanks
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