Installation of Adobe Creative Suite 6 Design Standard

I first tried to download a trial version from the Adobe download site. I finally ended up buying a copy at a pretty price (non-refundable) I might add. I had the same problem with both. It downloads, extracts all the files, then freezed during installation at the Adobehelp portion of the program. The time to finish keeps going up but the installation remains at 17% download. What is wrong? I am online and signed in before I start the installation as per instructions. Is this a glitch in the program? How can I resolve this?
Annette Manaclay

You can find more details at Serial number retrieval process FAQ | Point-of-sale activation products - http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrie val-process-faq.html.

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