Installation of Desktop Manager 5.0.1 B73 fails

Hi There,
 I have serious problems with installing the following Software on a Windows XP machine.
Software Name:
Desktop Manager 5.0.1 B73 Multilanguage - With Media Manager
File Name:
501_b073_multilanguage.exe
After the decompression of the Files iam getting the typical MSI Mask which lists all available MSI Flags. One given Flag must be wrong or other things cause that behaviour. The calling setup.exe must cause that failure with the msi paket.
Please Help!
Greetz Jokes

Hey Jokes,
Welcome to the BlackBerry Support Community Forums.
What I would suggest first is to perform a clean uninstall of anything BlackBerry and then re-install the software.
To perform a clean uninstall, please check this article: http://www.blackberry.com/btsc/KB02206
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click  Accept as Solution for posts that have solved your issue(s)!

Similar Messages

  • Installation of Desktop Manager calls for an Application to run

    Does anyone know what application this may be? Where might I get it?
    Thanks

    Hi and welcome to the forums!
    Which application?
    What version of desktop manager?
    What version of Windows XP? Vista? (if Vista 32 or 64 bit)
    Be descriptive as possible about the process you are using for installation.
    OK?
    Thanks,
    Bifocals
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • Installation of Configuration Manager 2012 SP1 site keeps failing on various prerequisite programs

    I am attempting to install a new CM 2012 SP1 primary site on a new Windows Server 2012 vm with SQL 2012 SP1.  The prereqchk.exe tool indicates no issues, but when I try to run through the setup, it fails on SQL RMO and VC Redistributable x86.  Someone
    suggested installing SQL Replication option, which seemed to fix the RMO error, but then the VC Redist error came up.  I wonder if I need to clear out something and start over? 
    4/19/2013 3:58:01 PM: ConfigMgrSetupWizard Verbose: 1 : Received error [Setup could not install the required component, VC Redistributable. ConfigMgr installation cannot be completed.] from native code.
    4/19/2013 4:35:49 PM: ConfigMgrSetupWizard Verbose: 1 : Received error [Setup could not install SQL RMO, ConfigMgr installation cannot be completed.] from native code.
    Has anyone else seen this behavior during installation?
    KW

    No.. But Google gave me this. Have you tried this ?
    http://windowssystemsadmin.blogspot.dk/2012/02/vc-redistributable-configmgr.html
    Ronni Pedersen | Microsoft MVP - ConfigMgr | Blogs:
    www.ronnipedersen.com/ and www.SCUG.dk/ | Twitter
    @ronnipedersen

  • Cannot install desktop manager on windows 7 64bit

    hi,
    unfortunately i am not able to installa the Desktop Manager 6.1.0 B38 Multilanguage on a pc having windows 7 - 64 bits, i already installed it on another pc with windows 7 - 32 bit and it worked.
    please tell me how to solve this problem.
    regards
    Salvatore

    complete uninstall first, restrat your PC/LAPTOP, run setup again with "Run As Administrator"
    if not work download this JAVA "jre-6u31-windows-i586-s" u Can Download From HERE, hope this help

  • Backup problem with Desktop Manager 6.1.0.35

    I've got a great problem here. DM is set to backup my BB on connection. Backup is hanging at "Backing up RMS databases 11 of 13 records". The only way to get out of it is to shutdown DM on My PC and reboot my BB.
    I can't get in to device options on DM to stop auto backup because it tries to backup every time i connect. I'm stuck in a very nasty circle.
    Have tried repairing my installation of Desktop Manager 6.1.0.35 through Control Panel bu that made no difference.
    Would be very appreciative of any ideas.

    Since I can't duplicate this problem on my PC what about running the DM on your PC and not connecting your Storm.
    When the DM is open go to 'Tools' and select 'Desktop Options' and make sure none of the boxes are selected and then try "Restore Default Settings" which should select these locations: 
    My Documents\BlackBerry\Backup  
    C:\Documents and Settings\Owner\Application Data\Research In Motion\BlackBerry Desktop
    Now plug in your Storm. Is it still trying to make a backup? If 'yes', hopefully  ViciousFerret (BlackBerry Technical Advisor) will notice my improper response and will advice you better. Just trying to help and get his attention....
    Another way to get attention and a (quick?) answer is to tweet to the Twitter account @BlackBerryHelp. Haven tried it but red about it. 

  • Desktop Manager won recognize my BB 8130 PIN

    Hello, i bought a BB off my friend and am going to switch it over to my own plan but when i connect my BB to Desktop Manager it wont Recognize the PIN or the BB. what can i do and were can i go to check if the PIN and any other code/ expires or if there still is warranty on it?

    Hello smokysmoke,
    Welcome to the BlackBerry Support Community Forums
    The first place to start is determining whether or not it is an issue with the device or the system you are connecting it to. You may want to test it on another system with Desktop Manager installed. If it fails to detect you may want to speak with you friend to find out what kind of coverage he had when he purchased the device.
    Cheers,
    -FB
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click "Accept as a Solution" for posts that have solved your issue(s)!

  • Blackberry Desktop Manager - Windows Installer keeps popping up

    Recently upgraded from BB Desktop manager 5 to 7 and have been having nothing but issues.
    One user constantly receives a "Windows Installer" pop-up looking to configure or reinstall Desktop 5.0.
    This does not happen for any other user on this machine.
    Windows XP Pro SP3
    - Desktop Manger still appears in the Add/Remove programs list
    - try to remove from the Add/Remove list and I receive "Option can only be peformed on installed products"
    - installed the Windows Installer CleanUp Utility - does not even appear as an installed product in the WMI database
    - I have performed a clean uninstall/reinstall
    - reinstalled Desktop Manager 5, this only created a 2nd install point, the 1st one still exists.
    - deleted the RIM folders from HKLM\Software
    - deleted all RIM folders from the client profile (AppData/LocalData, etc...)
    - uninstalled and reinstalled .net 3.5
    Events generated everytime the client launches:
    Detection of product '{2E8131B2-8DAF-41E2-B954-18FD5DEF0B54}', feature 'Device_Manager' failed during request for component '{FE197757-5677-4257-A9D1-A8BD678903EA}
    Detection of product '{2E8131B2-8DAF-41E2-B954-18FD5DEF0B54}', feature 'USB_Driver' failed during request for component '{E0987959-6DD2-4C96-9402-D00A6AEBF4E5}'

    It sounds like someone may have installed the application for their user account only. You may need to remove it from either that account or from the administrator account.
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • Installation problems after downloading BB Desktop Manager

    All worked perfect, until an automatic update from version 5.0. to 5.0.1. messed everything up, perhaps by the user's fault...
    [1] update worked just jfine
    [2] problem started when an message interfered asking for a resource ..8310.msi - file
    [3] I finally decided to uninstall the BB Desktop Software altogether with an uninstaller software [YU]
    [4] I downloaded 500_b028_english.exe
    [5] after unpacking the software with winzip the Windows installer is interrupted
    [6] The Blackberry Desktop Software Installation Wizard tells me: "the wizard was interrupted before Blackberry Desktop Software could be completely installed...Your sysyem has not been modified. To complete installation at another time, please run setup again.
    [7] bad news: this process repeats and interrupts always at the same point in the same manner
    [8] consequently I have NO Blackberry desktop software any more at all running ....
    Please, help is URGEMTLY needed .... Thx in advance, Wolfgang

    Hi and Welcome to the Forums!
    I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
    1) Remove your device OS update package from your PC (add/remove programs)
    2) Cleanly uninstall the RIM DTM software:
    KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
    3) Get a fresh download of the RIM DTM software:
    https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
    Choose the version that is newest (5.0.1 is current) and (if applicable) compatible with your PIM (if you are synchornizing via USB):
    KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
    4) Download (to your PC) a fresh copy of your device OS package from your carrier:
    http://na.blackberry.com/eng/support/downloads/download_sites.jsp
    5) Install DTM to your PC
    6) Install (also to your PC), the device OS package
    7) Start the organizer configuration over:
    KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
    Hopefully that will get things going again.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Desktop Manager will not run after installation

    I have recently reinstalled Windows XP on my PC, so I am trying to get the Desktop Manager software back on to my computer. I have tried installing several times from the original software disk (version 4.2, I think) and have also tried downloading from the Blackberry website and from cnet, and even from the TMobile website. Each time I try, everything seems to install just fine, but when I try to open the desktop manager it does nothing, it's just a blank window that eventually just closes. When I try to open the Device Manager, I get an error message that says "This application has failed to start because libBBLaunchAgent.dll was not found. Re-installing the application may fix this problem." So I have tried re-installing over and over and every time I get the same result, no matter if I download from the disk or from any website. I have tried to search my computer for the .dll file but there are no results, even in hidden folders. I have done a google search of the .dll file and nothing comes up so I am completely lost and clueless. I have never had trouble installing this software on my PC, it just won't install since I have re-installed Windows. Does anyone have any ideas or suggestions? I'd greatly appreciate it, thanks!

    Try using the Windows Installer Cleanup utility to see if it helps out. Can read up on that and other things to try when Windows Installer gives errors from here: http://support.microsoft.com/kb/555175
    If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
    Remember to resolve your thread by clicking Accepted Solution.

  • WINDOWS INSTALLER PROBLEM WITH DESKTOP MANAGER

    Please help!! I am a user of the Blackberry Desk Top Manager, running under Windows XP Service Pack 4.5. I recently downloaded the latest version of Desk Top Manager and I am getting the following error: - Flashing intermittently, whilst running the newly downloaded Desktop Manager - "Windows Installer Preparing to Install". I have removed the programme, downloaded it again from Blackberry's website and run my Windows updates to no available. I have now been advised that I must format my entire computer and reload Windows, which seems to be a rather onerous solution, as I have been using Blackberry's Synchronisation Programme for over a year successfully before this took place. I should appreciate it if you would let me know how this problem on my IBM Think Pad Laptop can be cured.

    halimsujanto wrote:
    Hi all..
    I am having the same problem with desktop software 6, but my problem is more like this..
    http://www.blackberry.com/btsc/KB19300
    The Windows Installer pop-up during installation and cannot continue, it seems that windows installer 4.5 is the cause, but I cannot uninstall windows installer 4.5 because many of my programs were using this..
    In this knowledge base solution it says to run BlackBerry Desktop Software.msi, but on BlackBerry Desktop Software 6, it need to run from setup.exe and cannot continue.. so I cannot install desktop software 6 on my computer, but I am able to install older version desktop software ie. version 4.2 to version 5.
    I think that I am gonna reply here instead of making new thread about windows installer 4.5 and Desktop Software 6, please move if I did wrong.
    PS. Bifocals..
    The link you provided is missing. Or it just back to BlackBerry Technical Solution Center page and I tried searching the KB13781 with no success.
    Please if there is other link that may be good for my problem.
    Thank you very much.
    Hi ihalimsujanto and welcome to the forums!
    My first concern is that you do have a version of desktop manager that you can maintain your device and PIM data with, do you?
    Please post back with as much detail as possible regarding your hardware and software setup.
    Also post what steps you have taken to resolve the issue. The more detail we have the better we can help you. I'll reread KB 19300 and find what happened to my broken link.
    Thanks.
    Bifocals
    EDIT:
    ihalimsujanto,
    Please review this Microsoft Knowledgebase  Article ID: 555175
    How to resolve Common "Windows Installer" Problems
    Methods 3 and 4 may be pertinent.
    Let us know how it goes!
    Bifocals
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • Desktop Manager 6 Installs, but All buttons are blank

    Hey,
    I am new to the forum, and new to the phone. I have a Bold 9700, and my computers OS is Win 7, 64 bit. 
    Basically, I install the software and it loads, but all the buttons are blank (without words) and pressing anything leads to it freezing and crashing. There is a link to a screenshot below.
    I have tried multiple uninstalls, removing registry keys, restarts and reinstalls all to no avail.
    I would appreciate it if anyone could help me troubleshoot this.
    Thanks,
    Curtis
    http://www.sfu.ca/~coj/blackberry.jpg

    Hi coj99,
    Welcome to BlackBerry Support Community Forums.
    Are you installing Desktop Manager in a Windows user account with administrative privileges?
    Try doing a clean uninstall of the software and reinstalling, making sure to install as an administrator. http://bbry.lv/acVRkU
    -FS
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click Solution? for posts that have solved your issue(s)!

  • Desktop Manager won't open up after installation

    There were a couple of posts on this top back in mid 2010 but unfortunately no reply but I'm hoping someone out there can help:
    Whenever I try to start up up Desktop Manager software I get a Windows message saying "... has encountered a problem and needs to close." There is some help about this problem occuring at synchronization but I can't even get started at all! I have uninstalled and reinstalled the software several times but to no avail. Oddly and maybe significantly, at download, says the software is 108MB but the installed software states only 99.5MB. I am running Windows XP.
    Can anyone help? Thanks
    Solved!
    Go to Solution.

    Hi Graham,
    I'm running Windows XP 2002, SP3 version. I have a 1.75GHz Pentium processor and 1GB RAM.
    Forgive me, I'm not 100% clear on your second question. I downloaded the file from www.blackberry/desktopsoftware. I use Google Chrome as my browser and I ran the set up file straight from the toolbar at the bottom of the browser rather than from where the file is saved in My Documents/ Downloads. 
    Does that answer your query?

  • Contacts synching issues after installation of new Desktop Manager

    After I installed the latest version of Desktop Manager a couple of weeks ago, my Outlook Contacts no longer synch correctly. It goes through the first 50 or so and then it's "off". It asks me to resolve conflicts between a profile in outlook and one on the Pearl that are for completely different people. It's as if the IDs on outlook and the IDs on the phone are completely out of synch?
    I installed the new version today, same problem...
    I've been using DM for years to synchronize with Outlook, never an issue.
    Any thoughts or recommendations?
    Thanks! Gabriele

    After I installed the latest version of Desktop Manager a couple of weeks ago, my Outlook Contacts no longer synch correctly. It goes through the first 50 or so and then it's "off". It asks me to resolve conflicts between a profile in outlook and one on the Pearl that are for completely different people. It's as if the IDs on outlook and the IDs on the phone are completely out of synch?
    I installed the new version today, same problem...
    I've been using DM for years to synchronize with Outlook, never an issue.
    Any thoughts or recommendations?
    Thanks! Gabriele

  • Desktop Manager Installation failed

    I just got an 8330 Curve. I'm running Windows Vista Home Basic and I want to install Desktop Manager but I get this:
    Help?

    hello,
    answer is here :
    http://supportforums.blackberry.com/rim/board/message?board.id=8100&thread.id=1888
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • Desktop Manager Installs but Keeps Crashing

    The title says it all!  I have followed the guidelines and uninstalled, cleaned out the directory, and re-installed...same problem...application crash.
    I am running windows 7 and here is what the app crash lists...
    Description:
      Stopped working
    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    Rim.Desktop.exe
      Application Version:    6.0.0.43
      Application Timestamp:    4c758111
      Fault Module Name:    unknown
      Fault Module Version:    0.0.0.0
      Fault Module Timestamp:    00000000
      Exception Code:    c0000005
      Exception Offset:    12980860
      OS Version:    6.1.7600.2.0.0.768.3
      Locale ID:    1033

    Hi chuckevans and welcome to the BlackBerry Support Community Forums!
    Do you receive any pop-up error messages when BlackBerry Desktop Manager stops working? Was this happening with older versions?
    Thanks
    -CptS
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Maybe you are looking for