Installation of HP ENVY 5530 in Apple MAC

I am not fully sure which Mac version it is but it is recent. I am helping a friend with this.
Installed the drivers directly from the HP site. We use it via WiFi (no USB cable connected). Printing works fine but scanning is a difficulty.
When I start a scan from the printer using the display, the mac as well as the printer respond with an error message indicating that there is a communication problem. So initiating a scan from the printer does ot work.
When I start a scan from the mac, all seems to work fine, I do see the scanned image (pdf file) in the screen of the mac. But when I try to find the document (scan) on the mac, I cannot find out where it is stored.
So UI do have 2 problems:
- how can I solve the communication problem when I initiate the scan from the printer?
- where a the scanns (pdf and/or jpg) stored on the mac?
I know my way arround in Windows but not so good in Apple.

Hey there @wandelaar , welcome to the forums!
I read about the problems you're having with scanning from the printers control panel, to the Mac and I hope to help. As the connection is wireless, there could have been an interruption, which could very well cause the "communication" error.
I would suggest to try power cycling the network devices to start:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer and attempt a scan from the front panel again.
As for the saved scans on the Mac, they usually save to your Pictures or Documents folder, in a subfolder named for the scanner or software installed. You should be able to open up the HP Scanning software from the Mac to change the saved scanned destination, and chose where you wish to have the scans sent and saved to.
Please keep me posted to let me know if the scanning is working again from the front panel, and I can make a few more suggestions if needed!
Please also include which Mac OS X is running: What's my Operating System?
Have a great day!
R a i n b o w 7000I work on behalf of HP
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Hi @StudioLily , and welcome to the HP Forums.
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
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Good luck and please let me know how it goes!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hi @Mac2vd,
Welcome to the HP Support Forums! I see you are trying to reinstall the software and drivers for your HP Envy 5530, when you try this you get an Error 50. To better assist you can you please leave me with the following information:
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2. How is the printer connected, USB or Wireless?
3. At which part of the installation do you get this error message?
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I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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No software avaialbe for hp envy 5530?

Trying to set up hp envy 5530....
on imac
"msg... the software for this printer is currently unavailable ...please contact thE printers manufacturer for the latest software... "
I have the disc that came with the printer??
I feel i am in a closed loop...
HELP

Hi Cambridgeuk, and welcome to the Forums.
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP ENVY 5530 e-All-in-One Printer series Full Feature Software and Drivers.
Good luck and please let me know how it goes!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Cannot print wirelessly from MacBook to ENVY 5530 get message printer offline

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Thanks for the help.

Hey @Geneferg,
Thanks for getting back to me regarding this issue. Because your printer shows connected on the Wireless Test Report, I am going to have you run some standard Mac troubleshooting steps to see if we can resolve this issue.
Step 1: Uninstall Drivers and Software:
First, it's important to have a nice clean slate to work with. Therefore, I am going to have you remove and uninstall the software and drivers for your HP Envy.
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Once the uninstall is complete, please proceed to the next step.
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Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
Please click here to download the latest drivers for your printer
Once the website opens, select the Download button on the top left
Once the download is complete, please follow any onscreen instructions to reinstall your wireless printer
Once your printer has been successfully reinstalled please test the printing function again to verify if the 'offline' issue has been resolved.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HP Envy 5530 Connection Issues

Hello,
I just purchased the HP Envy 5530 and have everything set up, however I cannot print anything. The printer is connected to our wi-fi, and the computer is a desktop that is directly connected. We have multiple devices in the house all connected to the same wi-fi, and none of them will print anything.
I have run the install program multiple times, and everytime the same thing happens. The printer shows it is connected. I enter the IP address and the installation program searches for it, but can never find anything. Same thing when trying from a mobile device or laptop. Searching but with no results.
PLEASE HELP!

Hello,
Please try the below steps to check if there is connectivity between the printer and the computer ( wireless).
> Open an Internet Explorer / Firefox . Type in the Printer's IP address in the address bar of Internet explorer and hit Enter Key.
> If printer's info show that indicates they are connected .
Let me know the result.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

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