Installation of Premiere Elements 12 does not complete

I received Premiere Elements for Christmas and have spent a few sessions trying to install it on my Windows PC. All of the files are loaded into program files and the installation is completed, but when I go to run the actual program, it cannot start and I get the error code "0xc000007b" and it immediately closes.
I have installed, un-installed, re-started my computer, installed into both regular program files and program files x86, shut down computer, turned off firewall, deleted temp files, and a few other things.
At this point I am ready to return the product as this has been a lot of wasted time and effort.

do you have a 64 bit os?

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    [2014-11-01:18:10:51] Runtime Installer end with exit code 0
    [2014-11-01:18:11:08] Runtime Installer begin with version 15.0.0.293 on Windows 7 x86
    [2014-11-01:18:11:08] Commandline is: -update "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-01:18:11:08] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-01:18:11:08] Installed app (JLAdventCalendarEdwardian2013) located at c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-09:13:10:56] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2014-11-09:13:10:57] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-09:13:10:57] Commandline is: -updatecheck
    [2014-11-09:13:10:57] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-09:13:10:57] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2014-11-09:13:10:57] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-09:13:10:57] Commandline is: -updatecheck
    [2014-11-09:13:10:57] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-09:13:10:58] Performing pingback request
    [2014-11-09:13:10:58] Starting runtime background update check
    [2014-11-09:13:10:58] Clearing unused background update directory
    [2014-11-09:13:10:59] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-11-09:13:10:59] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-11-09:13:10:59] Performing pingback request
    [2014-11-09:13:10:59] Starting runtime background update check
    [2014-11-09:13:10:59] Clearing unused background update directory
    [2014-11-09:13:10:59] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-11-09:13:10:59] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-11-09:13:11:00] Runtime background update check failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #3013" errorID=3013]
    [2014-11-09:13:11:00] Runtime Installer end with exit code 0
    [2014-11-09:13:11:10] Unpackaging complete
    [2014-11-09:13:11:13] Download success
    [2014-11-09:13:11:13] Runtime updated downloaded
    [2014-11-09:13:11:23] User had deferred installing the update
    [2014-11-09:13:11:23] Runtime Installer end with exit code 0
    [2014-11-11:20:45:34] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-11-11:20:45:34] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-11:20:45:34] Commandline is: -applyupdates "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-11:20:45:34] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-11:20:45:35] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-11:20:45:35] Commandline is: -applyupdates "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-11-11:20:45:35] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-11:20:45:35] Installed app (JLAdventCalendarEdwardian2013) located at c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-11:20:45:35] Installed app (JLCircus) located at c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-11-11:20:45:36] Starting runtime background update installation
    [2014-11-11:20:45:36] Launching subprocess with commandline C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-11:20:45:36] Starting runtime background update installation
    [2014-11-11:20:45:36] No background updates pending
    [2014-11-11:20:45:36] Launching subprocess with commandline c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-11-11:20:45:36] Runtime Installer end with exit code 0
    [2014-11-11:20:45:39] Runtime updater successfully launched
    [2014-11-11:20:45:39] Runtime Installer end with exit code 0
    [2014-11-11:20:46:01] Runtime Installer begin with version 15.0.0.293 on Windows 7 x86
    [2014-11-11:20:46:01] Commandline is: -update "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-11:20:46:01] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-11:20:46:01] Installed app (JLAdventCalendarEdwardian2013) located at c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-11:20:46:09] Launching subprocess with commandline c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-11:20:46:09] Runtime Installer end with exit code 6
    [2014-11-16:13:37:08] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2014-11-16:13:37:09] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-16:13:37:09] Commandline is: -updatecheck
    [2014-11-16:13:37:09] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-16:13:37:10] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-16:13:37:10] Commandline is: -updatecheck
    [2014-11-16:13:37:10] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-16:13:37:11] Performing pingback request
    [2014-11-16:13:37:11] Performing pingback request
    [2014-11-16:13:37:11] Starting runtime background update check
    [2014-11-16:13:37:11] Starting runtime background update check
    [2014-11-16:13:37:11] Clearing unused background update directory
    [2014-11-16:13:37:12] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-11-16:13:37:12] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-11-16:13:37:12] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-11-16:13:37:12] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-11-16:13:37:45] Unpackaging complete
    [2014-11-16:13:37:47] Download success
    [2014-11-16:13:37:47] Runtime updated downloaded
    [2014-11-16:13:37:55] Unpackaging complete
    [2014-11-16:13:37:55] Download success
    [2014-11-16:13:37:55] Runtime updated downloaded
    [2014-11-16:14:23:22] User had deferred installing the update
    [2014-11-16:14:23:22] Runtime Installer end with exit code 0
    [2014-11-16:14:31:30] User had deferred installing the update
    [2014-11-16:14:31:30] Runtime Installer end with exit code 0
    [2014-11-16:19:10:47] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-16:19:10:49] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-16:19:10:49] Commandline is: -applyupdates "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-16:19:10:49] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-16:19:10:49] Installed app (JLAdventCalendarEdwardian2013) located at c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-16:19:10:51] Starting runtime background update installation
    [2014-11-16:19:10:51] Background updates not installed due to running applications
    [2014-11-16:19:10:51] Launching subprocess with commandline c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-16:19:10:51] Runtime Installer end with exit code 0
    [2014-11-24:08:24:51] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2014-11-24:08:24:51] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-24:08:24:51] Commandline is: -updatecheck
    [2014-11-24:08:24:51] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:08:24:51] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-24:08:24:51] Commandline is: -updatecheck
    [2014-11-24:08:24:51] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:08:24:52] Performing pingback request
    [2014-11-24:08:24:52] Performing pingback request
    [2014-11-24:08:24:52] Starting runtime background update check
    [2014-11-24:08:24:52] Starting runtime background update check
    [2014-11-24:08:24:52] Clearing unused background update directory
    [2014-11-24:08:24:52] Clearing unused background update directory
    [2014-11-24:08:24:52] Runtime background update check failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: could not clear background update directory" errorID=0]
    [2014-11-24:08:24:52] Runtime Installer end with exit code 0
    [2014-11-24:08:24:52] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-11-24:08:24:52] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-11-24:08:24:55] Unpackaging complete
    [2014-11-24:08:24:55] Download success
    [2014-11-24:08:24:55] Runtime updated downloaded
    [2014-11-24:08:25:16] User had deferred installing the update
    [2014-11-24:08:25:16] Runtime Installer end with exit code 0
    [2014-11-24:08:35:22] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-11-24:08:35:29] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-24:08:35:29] Commandline is: -applyupdates "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-24:08:35:29] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:08:35:29] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-24:08:35:29] Commandline is: -applyupdates "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-11-24:08:35:29] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:08:35:30] Installed app (JLAdventCalendarEdwardian2013) located at c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-24:08:35:30] Installed app (JLCircus) located at c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-11-24:08:35:31] Starting runtime background update installation
    [2014-11-24:08:35:31] Starting runtime background update installation
    [2014-11-24:08:35:31] Launching subprocess with commandline C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-11-24:08:35:35] Runtime updater successfully launched
    [2014-11-24:08:35:35] Runtime Installer end with exit code 0
    [2014-11-24:08:35:50] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-11-24:08:35:50] Commandline is: -update "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-11-24:08:35:50] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:08:35:50] Installed app (JLCircus) located at c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-11-24:08:35:50] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-11-24:08:35:50] Commandline is: -update "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-24:08:35:50] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:08:35:50] Installed app (JLAdventCalendarEdwardian2013) located at c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-24:08:36:43] Launching subprocess with commandline c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-24:08:36:43] Runtime Installer end with exit code 6
    [2014-11-24:08:36:45] Launching subprocess with commandline c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-11-24:08:36:45] Runtime Installer end with exit code 6
    [2014-11-24:18:01:27] Application Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-24:18:01:27] Commandline is: C:\Users\chris\Downloads\jlchristmasmarket.air
    [2014-11-24:18:01:27] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:18:01:28] Unpackaging file:///C:/Users/chris/Downloads/jlchristmasmarket.air to C:\Users\chris\AppData\Local\Temp\fla863.tmp
    [2014-11-24:18:01:43] Application signature verified
    [2014-11-24:18:01:43] Unpackaging/validation complete
    [2014-11-24:18:01:43] No app located for appID 'com.jacquielawson.marketadventcalendar2014' and pubID ''
    [2014-11-24:18:01:53] Converting unpackaged application to a native installation package in C:\Users\chris\AppData\Local\Temp\fla68CB.tmp
    [2014-11-24:18:01:56] Native installation package creation succeeded
    [2014-11-24:18:01:56] Starting app installation to C:\Program Files (x86). Installing app com.jacquielawson.marketadventcalendar2014 version 1.0.1 using the source file at file:///C:/Users/chris/Downloads/jlchristmasmarket.air
    [2014-11-24:18:01:56] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]
    [2014-11-24:18:01:56] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/chris/Downloads/jlchristmasmarket.air
    [2014-11-24:18:01:56] Relaunching with elevation
    [2014-11-24:18:02:06] Application Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-24:18:02:06] Commandline is: -stdio \\.\pipe\AIR_20968_0 -runtime "c:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/chris/Downloads/jlchristmasmarket.air
    [2014-11-24:18:02:06] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:18:02:07] Unpackaging file:///C:/Users/chris/Downloads/jlchristmasmarket.air to C:\Users\chris\AppData\Local\Temp\fla9DAF.tmp
    [2014-11-24:18:02:44] Application signature verified
    [2014-11-24:18:02:44] Unpackaging/validation complete
    [2014-11-24:18:02:44] No app located for appID 'com.jacquielawson.marketadventcalendar2014' and pubID ''
    [2014-11-24:18:02:44] Converting unpackaged application to a native installation package in C:\Users\chris\AppData\Local\Temp\fla307D.tmp
    [2014-11-24:18:02:46] Native installation package creation succeeded
    [2014-11-24:18:02:46] Starting silent app installation to C:\Program Files (x86). Installing app com.jacquielawson.marketadventcalendar2014 version 1.0.1 using the source file at file:///C:/Users/chris/Downloads/jlchristmasmarket.air
    [2014-11-24:18:02:46] Installing msi at C:\Users\chris\AppData\Local\Temp\fla307D.tmp\setup.msi with guid {B995C6BE-D74C-4E8F-3C2F-B6E2B374A664}
    [2014-11-24:18:03:05] Application Installer end with exit code 0
    [2014-11-24:18:03:08] Elevated install completed
    [2014-11-24:18:03:08] Launching subprocess with commandline C:\Program Files (x86)\JL Christmas Market\JL Christmas Market.exe
    [2014-11-24:18:03:22] Application Installer end with exit code 0
    [2014-12-01:17:33:53] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2014-12-01:17:33:54] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-12-01:17:33:54] Commandline is: -updatecheck
    [2014-12-01:17:33:54] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-12-01:17:33:55] Performing pingback request
    [2014-12-01:17:33:55] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2014-12-01:17:33:55] Starting runtime background update check
    [2014-12-01:17:33:55] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-12-01:17:33:55] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-12-01:17:33:55] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-12-01:17:33:55] Commandline is: -updatecheck
    [2014-12-01:17:33:55] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-12-01:17:33:56] Performing pingback request
    [2014-12-01:17:33:56] Starting runtime background update check
    [2014-12-01:17:33:56] Clearing unused background update directory
    [2014-12-01:17:33:58] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-12-01:17:33:58] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-12-01:17:34:04] Runtime background update check failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #3013" errorID=3013]
    [2014-12-01:17:34:04] Runtime Installer end with exit code 0
    [2014-12-01:17:34:07] Unpackaging complete
    [2014-12-01:17:34:07] Download success
    [2014-12-01:17:34:07] Runtime updated downloaded
    [2014-12-01:18:24:30] User had deferred installing the update
    [2014-12-01:18:24:30] Runtime Installer end with exit code 0
    [2014-12-01:20:01:12] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-12-01:20:01:14] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-12-01:20:01:14] Commandline is: -applyupdates "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-12-01:20:01:14] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-12-01:20:01:14] Installed app (JLCircus) located at c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-12-01:20:01:15] Starting runtime background update installation
    [2014-12-01:20:01:15] Background updates not installed due to running applications
    [2014-12-01:20:01:15] Launching subprocess with commandline c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-12-01:20:01:15] Runtime Installer end with exit code 0
    [2014-12-06:16:27:54] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-12-06:16:27:54] Commandline is:
    [2014-12-06:16:27:54] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-12-06:16:28:04] Relaunching with elevation
    [2014-12-06:16:28:04] Launching subprocess with commandline c:\users\chris\appdata\local\temp\airfd41.tmp\adobe air installer.exe -ei
    [2014-12-06:16:33:44] Cancelling elevated install

    IGiveUponAdobe wrote:
    Have a look through the pages of pages of requests for help on installing Adobe Air apps on Windows 7 machines. What you'll find is that Adobe has duped a lot of people into doing basic testing on a vehicle that it should have tested thoroughly itself before release. So you'll find lengthy, highly technical and apparently idiosyncratic install logs posted, and then every once in a while Chris Campbell, Adobe's rep, comes online and says something like "Ho Hum. It doesn't seem to work. What you need to do is stand on your head while drinking a gallon of gasoline and singing through your ears. Why don't you spend another 20 hours trying that?"
    Amazing. Could you imagine a supposedly legitimate company jerking people like this 50 years ago?
    Don't waste your time. Air doesn't work. Find an alternative to Adobe products instead.
    I wonder how long this will stay posted before somebody removes it.
    Hello,
    I understand the frustration, believe me, I really do.  Unfortunately, while we do thoroughly test installers we do run into system specific issues from time to time.  I do my best to help users, going out of my way to do desktop sharing sessions (at all times of the day and night to accomidate our global user base), creating repair scripts, etc.  But you are correct, sometimes it does get technical and we do require the installer log to figure out what might be failing.  I apologize if I wasn't able to solve your problem in the past, if you can point me to a post where I didn't follow through I'd be happy to re-read it and see if we can make progress.
    I promise I won't remove your post, I just ask that you keep the responses polite and try not to get personal.
    Thanks,
    Chris

  • AFX 2014.1.1 does not completly close

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    This happens every time I use AFX and once in awhile with Premiere.  Mike Daniels
          From: Szalam <[email protected]>
    To: mike daniels <[email protected]>
    Sent: Monday, November 17, 2014 9:44 AM
    Subject:  AFX 2014.1.1 does not completly close
    AFX 2014.1.1 does not completly close
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