Installation of SAP Business One client and required administration rights

Dear community,
I would like to kindly ask you for your feedback on the installation of SAP Business One client and its patches on end-user computers.
The pain points I have heard so far are the following:
- The installation of SAP Business One client and its patches has to be started by a user with administrator rights. As far as I know (and please correct me if I am wrong), this is also required in case of installation of any other software.
- End users usually do not have administrator rights and therefore the SAP Business One clients have to be manually upgraded by administrator. This is time consuming (and therefore costly) activity.
We are considering to design a new solution which would overcome the above limitations.
I would like to confirm with you if my understanding is correct:
Question 1:
Is it a common situation that the end-users of SAP Business One client do not have administrator rights and therefore cannot install the patches of SAP Business One client by themselves?
If yes, how do you resolve this currently?
Question 2:
Do you use Microsoft System Center Configuration Manager or Active Directory (or any other 3rd party solution) to automatically distribute software packages and updates to client PCs at your customers?
Question 3:
If the SAP Business One client installation (and its patches) is delivered as MSI package with silent installation capability, would you be able to automate the deployment of B1 client updates to client PC using the abovementioned technologies? Or can you still see some obstacles?
Thank you
Best regards
Jan Ruzarovsky
SAP Business One Product Management

Dear all,
Thank you very much for your comments, very helpful!
@Marco - SAP Business One 8.8 client currently does not support the silent installation / upgrade. However we are currently considering this requirement and we would like to deliver it as soon as possible.
We are currently considering several possible designs. One of them is as follows:
1. A new SAP Business One Updater Service will be installed on each client workstation.
It will be a windows service installed and running under a local system account.
2. The updater service will check regularly if there are any new patches of SAP Business One client or add-ons uploaded to a configured shared directory.
3. If a new patch is found in the shared directory, the updater service will SILENTLY install the new patch (add-ons, SAP Business One) on the client workstation.
The service would be able to install patches even if nobody is logged in.
Questions:
If we consider the above design, there are a few open topics:
1. During the upgrade of the SAP Business One server, the client patches (and SAP add-on patches, partner add-ons) would be placed to a SHARED directory instead of into SBO-Common (as it is implemented currently).
- Does this have any impact on your tools, processes or add-ons?
2. SAP Business One upgrade wizard will put the latest patch of SAP Business One client into a configured shared directory. The shared directory will have to be read-only for everybody in the network to avoid that the valid installation files are replaced by malware or virus infected files
- Can you configure such a shared directory?
From customer perspective, if a new patch is put into the shared directory, the updater service can behave as follows:
1. Manually initiated upgrade of the client
Example: Customer starts the old (not upgraded) SAP Business One client. The client will inform him/her that a new patch has been found and it has to be installed in order to continue working with the client. After customer clicks "Yes", the upgrader service starts the silent installation of the client and informs customer about the progress. Once the upgrade is finished, the upgraded SAP Business One client will be started automatically.
2. Automatic update:
- Update the client automatically (e.g. overnight) if customer is not working with SAP Business One
- If SAP Business One client is running, ask customer if he/she wishes to upgrade the client now or to delay the upgrade by X minutes.
Question: Which of the above two scenarios would you and your customers prefer?
If the upgrade is fully silent, automated and handled by the upgrader service, Is it acceptable for customers to trigger the installation manually and wait till the client is upgraded? Or would they prefer to have the client updated for them e.g. overnight so they can immediately start to work?
Best regards
Jan
Edited by: Jan Ruzarovsky on Sep 29, 2010 9:37 AM

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Installation of SAP Business One client and required administration rights

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