Installation problem with adobe elements on Mac

Nothing shows up when I insert disc 3 of adobe photoshop elements into my Mac. When I go to DVD player and push play it says "supported disc not available". I don't know what else to do. I have tried turning my Mac on and off and have switched the sides of the disc.

Do you see the disc on your desktop? Are you able to see other discs mounted on your desktop? If you go to the Finder menu do youhave a check mark next to CDs, DVDs, and iPods to be shown on the desktop?

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Installation problem with Adobe Photoshop Element 10

Good day
I purchased the Photoshop and Premiere Element 10 suite and I had no problem the first time I installed it to my computer. However because the first time I installed it in french and want to change for english to I uninstalled both.
When reinstalling I had no problem with Premiere however Photoshop Element refuse to reinstall giving me the error message ''Failed to install Share technologie''
I turned off both antivirus and firewall and it does not work
I need help

Uninstall each and every bit of Adobe software on the system, including Adobe Reader etc., then try again. You may also need to delete the caps.db in C:\Program Files (x86)\Common Files\Adobe\caps.
Mylenium

Installation problem with Adobe Premiere Elements 10

I recently purchased a copy of Premiere Elements 10 (With photoshop elements) and I have come to brick wall in the installation. First off, I have already installed photoshop and its working fine, however when i try install Premiere i get the following message:
"This installation package is not supported by this processor type"
I can confirm that my processor does infact meet the system requirements. It is faster than 2.0 GhZ and does support SSE2.
My exact model is: Intel(R) Core(TM)2 Duo CPU E7600 @ 3.06 GhZ. I can can see from the following link that it supports sse2
http://www.cpu-world.com/CPUs/Core_2/Intel-Core%202%20Duo%20E7600%20AT80571PH0833ML%20%28B X80571E7600%20-%20BXC80571E7600%29.html
I am also running Visata 32bit with about 4 GB of ram.
Any Help would be great.
Many Thanks
Chris

This software came with hardware that was other than a PC. Therefore they cant really help me, however i'm trying to download the trial version but my internet connection is less reliable than a plumbers estimate. It may take sometime, if that fails ill have to call T/S, i have a UK based number to call if the trial fails to work. Thank you all for your suggestions so far

Installation problem with Photoshop Elements 10 and Premiere Elements 10

I purchased in a package Photoshop Elements 10 as well as Premiere Elements 10. It comes with 5 disc....When I install the first disc it does not ask for the 2nd disc once the first disc is done. When the first one was done the option was hit finish and I did and that was it. It did not request the next disc. What do I do?
Thanks
Jim

I have to say that for a reputable company such as Adobe, the instructions for download are totally non existent. The download for purchases on line are controlled by Digital River. I had problems with downloading as the link on the email confirming my purchase didn't work finally found the url link by pasting the email in Front Page and reading the source.
When I finally got through I was advised by the Digital River customer service that I had had too many attempts at downloading the software. When I sent a mail to CS at Digital I received this reply:
"Unfortunately, we do not handle the customer service for Adobe Systems,
Inc. Home. Please contact them directly with your request through one of
the following methods:
Customer Service URL: http://www.adobe.com/ap/support
Customer Service Phone: If available, the regional numbers will be
listed at the URL above.
We apologize for the inconvenience."
I have now run around the adobe site trying to find a way to download the products, but no joy so far.
I tried to get customer serice to call me back , but this service is not available for my country, Thailand.
The final way I am told is to make a call to the customer service at the number listed on my confirmation email.
I already called this number (which I believe I have to pay for) and spent some 10 minutes on the line to what I believe was someone located in India who said he would send me a link for downloading the software.
As they say in the song .... I'm still waiting!!!!!
Adobe, shame on you. Please get your act together. Why can't you handle your own customer service rather than sub contract it out. You charge enough for the product which more than covers the cost

Compatability problems with adobe elements

After installing adobe elements 4 I have had problems importing itunes and iphotos to my imovie08 projects

Jasper,
Welcome to the forum.
As Steve points out, MOV is but a "wrapper," and it is what's inside, that matters. The same holds true for AVI's, WMV's, and more. This ARTICLE goes into more detail.
When one begins a Project, at New Project, they need to know the details of their Source Files, and the Project's Preset, chosen at New Project, must match that Source Footage. That is why it is so important to know about that footage - so one can match to it. If you will tell us all about that footage, someone can help you make sure that your Project Preset matches, so that you do not have issues.
With playability issues, the first issue is the match between your Project Preset, and your Source Footage. Next comes one's system, so it might be a good idea to start gathering up the info there. This ARTICLE will give you some ideas on what infot would be so useful.
Good luck,
Hunt

Trying to compare Aperature with Adobe Elements for Mac

Mac Book Pro Mac OS X (10.4.9)

Actually, your choice should be between Aperture and Adobe Lightroom. Either way, you'll still need Photoshop. Maybe you could get away with using Elements with Aperture or Lightroom, but I doubt it.
Aperture (and Lightroom) are for organizing and dealing with your photos (all of them). Photoshop (and Elements) are for dealing with indivual photos. I for example, have imported all 80 thousand of my digital shots into Aperture. But I can't make my photos look like my photos in Aperture, so the "finals" take a trip through Photoshop, where I burn the corners, dodge people's faces, etc. Photoshop can't/won't catalog, organize, deal with your collection. But Aperture can't/won't do the things PS can on individual shots.
So you may well ask whether you can use Elements instead of PS, but Aperture and PS are different beasts, and you probably need both.

CS5.5 Unattended Installation, Problem with Adobe Story Install

Hello,
I am working on a silent installation package of Adobe CS5.5 Master Collection. I used AAMEE to create a silent setup with settings etc.
This works fine except for one of the extra exceptions. I have troubles installing Adobe Story silently. Here is the the installer logfile
2012-02-14:11:54:19] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-02-14:11:54:19] Commandline is: -silent -eulaAccepted -programMenu AdobeHelp.air
[2012-02-14:11:54:19] No installed runtime detected
[2012-02-14:11:54:19] Invoking Application Installer for combined install
[2012-02-14:11:54:19] Launching subprocess with commandline C:\Users\w15075a\AppData\Local\Temp\AIRDD11.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\w15075a\AppData\Local\Temp\AIRDD11.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Program%20Files%20(x86)/Common%20Files/enteo/RepositoryCache/50864/rev/1/Exter n$/Data/Exceptions/AdobeHelp/AdobeHelp.air
[2012-02-14:11:54:19] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-02-14:11:54:19] Commandline is: -runtime C:\Users\w15075a\AppData\Local\Temp\AIRDD11.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Program%20Files%20(x86)/Common%20Files/enteo/RepositoryCache/50864/rev/1/Exter n$/Data/Exceptions/AdobeHelp/AdobeHelp.air
[2012-02-14:11:54:19] No installed runtime detected
[2012-02-14:11:54:20] Unpackaging file:///C:/Program%20Files%20(x86)/Common%20Files/enteo/RepositoryCache/50864/rev/1/Exter n$/Data/Exceptions/AdobeHelp/AdobeHelp.air to C:\Users\w15075a\AppData\Local\Temp\flaECCA.tmp
[2012-02-14:11:54:21] Application signature verified
[2012-02-14:11:54:21] Unpackaging/validation complete
[2012-02-14:11:54:21] Converting unpackaged application to a native installation package in C:\Users\w15075a\AppData\Local\Temp\flaF073.tmp
[2012-02-14:11:54:21] Native installation package creation succeeded
[2012-02-14:11:54:21] Starting silent combined runtime and app install.
Installing runtime version 2.5.1.17730.
Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.4.980 to C:\Program Files (x86)\Adobe using the source file at file:///C:/Program%20Files%20(x86)/Common%20Files/enteo/RepositoryCache/50864/rev/1/Exter n$/Data/Exceptions/AdobeHelp/AdobeHelp.air
[2012-02-14:11:54:21] Installing msi at C:\Users\w15075a\AppData\Local\Temp\AIRDD11.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2012-02-14:11:54:24] Installing msi at C:\Users\w15075a\AppData\Local\Temp\flaF073.tmp\setup.msi with guid {1E9362FB-5844-A463-42F9-F45B29B11024}
[2012-02-14:11:54:26] Application Installer end with exit code 0
[2012-02-14:11:54:26] Subprocess app installer succeeded
[2012-02-14:11:54:26] Runtime Installer end with exit code 0
[2012-02-14:11:54:31] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-02-14:11:54:31] Commandline is: -silent -eulaAccepted -programMenu AdobeStory.air
[2012-02-14:11:54:31] Installed runtime (2.5.1.17730) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-02-14:11:54:31] Invoking Application Installer for combined install
[2012-02-14:11:54:31] Launching subprocess with commandline C:\Users\w15075a\AppData\Local\Temp\AIRC5B.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\w15075a\AppData\Local\Temp\AIRC5B.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Windows/AdobeStory.air
[2012-02-14:11:54:31] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-02-14:11:54:31] Commandline is: -runtime C:\Users\w15075a\AppData\Local\Temp\AIRC5B.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Windows/AdobeStory.air
[2012-02-14:11:54:31] Installed runtime (2.5.1.17730) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-02-14:11:54:31] Unpackaging file:///C:/Windows/AdobeStory.air to C:\Users\w15075a\AppData\Local\Temp\fla1ADB.tmp
[2012-02-14:11:54:31] Got an unexpected fatal error while unpackaging: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]
[2012-02-14:11:54:31] Application Installer end with exit code 7
[2012-02-14:11:54:32] Subprocess app installer failed (7)
[2012-02-14:11:54:32] Runtime Installer end with exit code 7
Any Ideas? I checked permissions etc., everythings seems to be ok.
Cheers,
MrBrack

Uninstall each and every bit of Adobe software on the system, including Adobe Reader etc., then try again. You may also need to delete the caps.db in C:\Program Files (x86)\Common Files\Adobe\caps.
Mylenium

Load problem with Adobe Elements 11

Trying to load Adobe Elements 11 using Windows 7 and Explorer 10. It does not load but asks to try Exporer 10, dead end.

use a different browser or use ie10's compatibility mode.

Why do I have a problem with Adobe Elements 12 Layout section?

I have Adobe Elements 12, and I'm having trouble in the Layout section at the bottom of the screen.
Within the Layout section I can use all the layouts except the All floating.
When I first used Elements 12 this was working but all of a sudden it stop working.
What can I do to solve this.

duplicate, see:
Why in my Layout section the All floating section not work in Abobe Elements 12?

Installation problem with Adobe Premiere Elements 7

I have newly bought Premiere Elements 7 and successfully installed it on my PC. I have now tried to install it on my laptop also, but when it gets to the bit Registering it rolls back and tells me to try setup again. I had a previous version on my laptop but uninstalled it. I tried turning off Virus checker, and even disconnected from the Internet but same thing happened. Would be grateful for suggestions.

If you're having trouble with registration and installation, a call to Adobe Tech Support is definitely in order.
Installation issues are handled at no charge.
http://forums.adobe.com/thread/414984?tstart=0
Meantime, make sure your operating system, firmware and drivers are up to date and that you have the latest Quicktime.
http://forums.adobe.com/thread/416585?tstart=0
And, even if your system is brand new, it's wise to run a program like Advanced System Care to clear off your temp files and clean your registry.
http://forums.adobe.com/thread/390602?tstart=0

Installation problems with Photoshop elements on my Mac

I try to installate PhE en Pr E; I get a message close ElementsAutoanalyser. Close Photoshopserver. But I can't find this program

Closing Programs Interfering with Installation
PC - Task Manager: (CTRL-ALT-Delete) http://support.microsoft.com/kb/323527
Mac - Activity Monitor: http://osxdaily.com/2010/08/15/mac-task-manager/

Installation problems with Premiere Elements 9

I am trying to reinstall Premeire Elements 9 on my desktop that had just crashed. It installs until it gets to installing required shared Technologies, then I get the error message saying"Installation process has encountered an error while installing". I click on it to close it and it starts rolling back the installation.
I am running Windows XP with Intel i5 quadcore cpu 4 gigs of memory. I love this product, but if I can not install it, then I will get some other software...

Starfiremoonraven,
Once you have downloaded the files, please navigate to the folder to which the files have been extracted. If you are using a disc, you will find these folders in it.
1. Click on the Adobe Premiere Elements 9 folder.
2. Then look for a folder named PRE9. Click on it.
3. Here double click on the folder named ElementsST1Installer (ST1 means Shared technologies 1)
4. Click on the Set-up icon you will see here.
5. Once set up completes, try installing the software.
If you still have the same issue, please follow the steps in the below mentioned document:
http://kb2.adobe.com/cps/408/kb408730.html
Thanks

Installation ProBleM with Adobe Reader on WinDows 8.1

I've been trying for some Time to install Adobe Reader on 2 different Windows 8.1 computers, using Internet Explorer and Chrome, and haven't succeeded. The "Adobe Reader Installer" opens up, but the screen remains grey. Nothing seems to be happening. Could you shed Light on this ProBlem?

Use the offline installer from http://get.adobe.com/reader/enterprise/

Is there a solution for my "files in use" installation problem with Adobe Reader XI?

I have tried repeatedly to download Adobe Reader XI (11.0.07), but I keep getting a "files in use" message that indicates my current version, Adobe Reader 8.1, is using files that need to be updated by the download's set up. The message directs me to close my Adobe Reader 8.1 and then continue, but when I receive it my Adobe Reader 8.1 is always closed. I am tempted to uninstall my Reader 8.1 and then try downloading Reader XI, but I am afraid I could be inviting even more trouble. I should mention the reason I am trying to download Reader XI is a notification I received in my computer's status box that indicates my Reader 8.1 is not working properly and suggests I download the latest version. I discovered the notification after I was unable to open a GIF file attachment. Does anyone have a solution for this problem?

Thanks for your reply.
I tried to uninstall my Adobe Reader 8.1 in safe mode, as suggested above, but received a message which indicated that Windows installer could not be accessed. That was a strange message, because I have not had problems uninstalling programs in the past, and, after receiving the message, I tried uninstalling a different program in safe mode and had no problem doing so. I am now going to try your suggestion.
Honestly, these types of technical issues always leave me so frustrated. I do not have a high technology acumen, and because my laptop is six years old, I cannot get professional help without paying a hefty fee. Thank goodness for this forum. If the solutions suggested here do not work, I guess I will keep my laptop until my Adobe 8.1 gives out completely.
Thanks again for your assistance. I will let you know if it works.

Installation problems with Premier Elements 10

When trying to install I get an error message This installation package is not supported by this processor type. Contact your product vendor. I am using windows 7 with intel i5 core processor 32 bit operating system . Can someone please help me?

This is the Adobe Reader forum; please post
here http://forums.adobe.com/community/download_install_setup
or here http://forums.adobe.com/community/premiere_elements
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Installation problem with adobe elements on Mac

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