Installation problem with lightroom 3.4

After a 5th chat attempt , the last one lasting 2 hrs in addition to giving user permission i am no further ahead. I am installing lightroom 3.4 on a win 7 64 bit
dell computer. Installation goes well until i click the iconto launch the application. Nothing happens except that asmall lightroom icon is placed on the bottom of the screen task bar. When you place the cursor over this a small box appears above it. Using a powerful magnifying glassI can see that it is the buy or use your serial number screen. However this tiny screen is not interactive. This is where the problem starts. Any ideas. All assistance at this point is more than welcome.

I'm glad to hear you solved your problem, Gerry.
If you are the same person who posted this question over at lightroomforums.net, I have one favour to ask:
If you are posting a question in one forum, and get a reply there, please respond to that answer (either positively or negatively), before going into another forum to post the same question. It is quite frustrating for a person replying to your post just seeing the same question pop up in another forum, without having received any feedback on the reply.
Thanks, enjoy!
Beat

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    Message was edited by:
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    Edited by: Lenvy Gee on Sep 6, 2009 2:30 AM
    Edited by: Lenvy Gee on Sep 6, 2009 2:34 AM

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    M 
    M  *****************************************************************************
    M  *
    M  *  LOCATION    SAP-Server BASIS_A23_00 on host BASED (wp 0)
    M  *  ERROR       ThSigHandler: signal
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    M  *  TIME        Mon Nov 26 08:06:26 2009
    M  *  RELEASE     700
    M  *  COMPONENT   Taskhandler
    M  *  VERSION     1
    M  *  RC          11
    M  *  MODULE      thxxhead.c
    M  *  LINE        10688
    M  *  COUNTER     1
    M  *
    M  *****************************************************************************
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    M  ThCallHooks: call hook >ThrSaveSPAFields< for event BEFORE_DUMP
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    A  ** RABAX: level LEV_RX_PXA_RELEASE_MTX completed.
    A  ** RABAX: level LEV_RX_COVERAGE_ANALYSER entered.
    A  ** RABAX: level LEV_RX_COVERAGE_ANALYSER completed.
    A  ** RABAX: level LEV_RX_ROLLBACK entered.
    A  ** RABAX: level LEV_RX_ROLLBACK completed.
    A  ** RABAX: level LEV_RX_DB_ALIVE entered.
    A  ** RABAX: level LEV_RX_DB_ALIVE completed.
    A  ** RABAX: level LEV_RX_HOOKS entered.
    A  ** RABAX: level LEV_RX_HOOKS completed.
    A  ** RABAX: level LEV_RX_STANDARD entered.
    A  ** RABAX: level LEV_RX_STANDARD completed.
    A  ** RABAX: level LEV_RX_STOR_VALUES entered.
    A  ** RABAX: level LEV_RX_STOR_VALUES completed.
    A  ** RABAX: level LEV_RX_C_STACK entered.
    A  ** RABAX: level LEV_RX_C_STACK completed.
    A  ** RABAX: level LEV_RX_MEMO_CHECK entered.
    A  ** RABAX: level LEV_RX_MEMO_CHECK completed.
    A  ** RABAX: level LEV_RX_AFTER_MEMO_CHECK entered.
    A  ** RABAX: level LEV_RX_AFTER_MEMO_CHECK completed.
    A  ** RABAX: level LEV_RX_INTERFACES entered.
    A  ** RABAX: level LEV_RX_INTERFACES completed.
    A  ** RABAX: level LEV_RX_GET_MESS entered.
    A  ** RABAX: level LEV_RX_GET_MESS completed.
    A  ** RABAX: level LEV_RX_INIT_SNAP entered.
    A  ** RABAX: level LEV_RX_INIT_SNAP completed.
    A  ** RABAX: level LEV_RX_WRITE_SYSLOG entered.
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    A  ** RABAX: level LEV_RX_WRITE_SNAP entered.
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    A  ** RABAX: level LEV_RX_SET_ALERT entered.
    A  ** RABAX: level LEV_RX_SET_ALERT completed.
    A  ** RABAX: level LEV_RX_COMMIT entered.
    A  ** RABAX: level LEV_RX_COMMIT completed.
    A  ** RABAX: level LEV_RX_SNAP_SYSLOG entered.
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    A  ** RABAX: level LEV_RX_STDERR entered.
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    A  ** RABAX: level LEV_RX_RFC_ERROR entered.
    A  ** RABAX: level LEV_RX_RFC_ERROR completed.
    A  ** RABAX: level LEV_RX_RFC_CLOSE entered.
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    A  ** RABAX: level LEV_RX_RESET_SHMLOCKS entered.
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    A  ** RABAX: level LEV_RX_ERROR_TPDA entered.
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    sid        A23
    systemid   562 (PC with Windows NT)
    relno      7000
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    patchno    144
    intno      20050900
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         shared lib "dw_xtc.dll" version 144 successfully loaded
         shared lib "dw_stl.dll" version 144 successfully loaded
         shared lib "dw_gui.dll" version 144 successfully loaded
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    DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
    DpShMCreate: sizeof(file_adm)          0     (72)
    DpShMCreate: sizeof(vmc_adm)          0     (1864)
    DpShMCreate: sizeof(wall_adm)          (41664/36752/64/192)
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