Installation problems with Premier Elements 10

When trying to install I get an error message This installation package is not supported by this processor type. Contact your product vendor. I am using windows 7 with intel i5 core processor 32 bit operating system . Can someone please help me?

This is the Adobe Reader forum; please post
here http://forums.adobe.com/community/download_install_setup
or here http://forums.adobe.com/community/premiere_elements
Are you installing from a disk, or a download? Is it a 64-bit installer, by any chance?

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Problems with Premier Elements 7 Opening Earlier Projects

I have used Premier Elements 3 to create many 15-60 minute videos, most built from Photoshop Elements slide shows imported into Premier, and most with DVD output designed. After installing Version 7, I attempted to open these projects which it is supposed to do. A minority will open fine. The balance either cause the error "The project cannot be loaded - it may be damaged or contain outdated elements".
Does anyone else have these types of problems? I have tried all of the various methods outlined in the KB, like deleting preferences, etc., removing and re-installing, booting with nothing else loaded, etc. Nothing has any impact. I have talked to Adobe support and they are clueless and just walk me through the usual install/uninstall, etc. can anyone help? I have an enormous investment in time in these 3.0 videos and I bought Version 7 to upgrade and now it does not work! Thanks.

Just a thought....
How are you opening the Premiere Elements 3 project in Premiere Elements 7?
According to the Adobe party line Premiere Elements 7 PDF, you can open projects created in earlier versions of Premiere Elements in Premiere Elements 7, but you cannot open projects created in Premiere Elements 7 in earlier versions.
Do you have Premiere Elements 3 and 7 on the same computer at this time?
The Adobe suggestions is, if problems in this regard and instead of right clicking the project file in its saved location, then:
1. open the project from with Premiere Elements 7
or
2. right click the project file in its saved location and name Premiere Elements 7 as the Open With program
Check it out to see if I have interpreted this info correctly
http://help.adobe.com/en_US/PremiereElements/7.0/WSB51FF526-3E14-430c-B388-FD0B747547E9.ht ml

User Account Control Problems with Premier Elements 7 32 bit in 64 Bit Windows 7

I found User Account Control Problems in other forums but didn't see much in Premiere Elements, so I hope this helps others who may be having problems with 32 bit programs in a 64 bit computor. When I first got my 64 bit I didn't have problems.
Back in February I bought a Quad Core Desktop with Windows 7 64 bit. Haven't been on the forum for 7 months since I wrote in regarding importing video with the Pyro AV Link (Premiere Elements Tips and Tricks). I was having problems importing video which started after March 28 sometime, as that was the last time I didn't have a problem importing VHS. Took me a few months off and on to find out what worked.
I started uninstalling Windows updates and any programs I had installed back to that point in time. Checked after uninstalling each item. The capture screen would come up on a delayed basis but clicking on capture did nothing. Although no driver is required for IE1394 (so they say) I read where some people using the Legacy driver had fixed some problems, so I switched to the Legacy. Seemed to work great (for a few minutes).
I had even uninstalled and reinstalled PE7 but no difference. Finally I noticed a shield in the PE7 Desktop icon. Thats weird. Never had that before. Just decided to show up after I had done all of the stuff I mentioned. Turns out at some point in time since I've had the computor Windows 7 decided to flag my 32 bit program as misusing the 64 bit system. User Account Control. I never bothered too much with UAC and just clicked on the yes box wen it popped up asking if I wanted this or that to take control of my computor. I tried using the minimum setting for safety reasons, and then finally turned User Account Control off. Bingo! PE7 capture works again and still working.
While I am not recommending that people arbitrarily turn UAC off, this appeared to be my problem. I would recommed that they try turning it off before uninstallin a bunch of stuff. Having a restore point may or may not have been a fix for me. I think one of the Windows Updates caused the problem but I am not going to uninstall any more stuff at this point, I have not been back on the internet or installed any more updates in my desktop. I am going to use my laptop for internet and used the desktop for video.
I am guessing this could be a problem for any 64 bit systems trying to use 32 bit programs. IE: XP,Vista,Windows 7 64 bit. In Vista there is also Data Execution Prevention (DEP) which you can turn on or off, supposedly to prevent misuse of memory (as I understand it), but Win7 either doesn't have it or I haven't found where it's located.
Maybe this has been covered in the forum somewhere and I missed reading it. Hope I am not too confusing. Anyway, whatever feedback you guys have would be great.

John,
    Thanks for your answer, and I did check out the link you suggested. However, I have Windows 7 Home Premium as most people have I think, and the XP program was not available. I started with Vista and now have Win 7. I never could navigate around in XP anyway so am content to just leave User Account Control off.
    Interesting side note to turning UAC off is that my desktop seemed to be using more of the CPUs, where half of them were "Parked" as I wrote in also about 7 months ago when I 1st got my desktop. I am pleased to say that video processing seems to go quicker with UAC off. Have to observe things some more to confirm.
    I just thought if others were having problems after installing Windows Updates and leaving UAC off worked then they could possibly pinpoint a problem.

Installation problem with Photoshop Elements 10 and Premiere Elements 10

I purchased in a package Photoshop Elements 10 as well as Premiere Elements 10. It comes with 5 disc....When I install the first disc it does not ask for the 2nd disc once the first disc is done. When the first one was done the option was hit finish and I did and that was it. It did not request the next disc. What do I do?
Thanks
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I have to say that for a reputable company such as Adobe, the instructions for download are totally non existent. The download for purchases on line are controlled by Digital River. I had problems with downloading as the link on the email confirming my purchase didn't work finally found the url link by pasting the email in Front Page and reading the source.
When I finally got through I was advised by the Digital River customer service that I had had too many attempts at downloading the software. When I sent a mail to CS at Digital I received this reply:
"Unfortunately, we do not handle the customer service for Adobe Systems,
Inc. Home. Please contact them directly with your request through one of
the following methods:
Customer Service URL: http://www.adobe.com/ap/support
Customer Service Phone: If available, the regional numbers will be
listed at the URL above.
We apologize for the inconvenience."
I have now run around the adobe site trying to find a way to download the products, but no joy so far.
I tried to get customer serice to call me back , but this service is not available for my country, Thailand.
The final way I am told is to make a call to the customer service at the number listed on my confirmation email.
I already called this number (which I believe I have to pay for) and spent some 10 minutes on the line to what I believe was someone located in India who said he would send me a link for downloading the software.
As they say in the song .... I'm still waiting!!!!!
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I am trying to reinstall Premeire Elements 9 on my desktop that had just crashed. It installs until it gets to installing required shared Technologies, then I get the error message saying"Installation process has encountered an error while installing". I click on it to close it and it starts rolling back the installation.
I am running Windows XP with Intel i5 quadcore cpu 4 gigs of memory. I love this product, but if I can not install it, then I will get some other software...

Starfiremoonraven,
Once you have downloaded the files, please navigate to the folder to which the files have been extracted. If you are using a disc, you will find these folders in it.
1. Click on the Adobe Premiere Elements 9 folder.
2. Then look for a folder named PRE9. Click on it.
3. Here double click on the folder named ElementsST1Installer (ST1 means Shared technologies 1)
4. Click on the Set-up icon you will see here.
5. Once set up completes, try installing the software.
If you still have the same issue, please follow the steps in the below mentioned document:
http://kb2.adobe.com/cps/408/kb408730.html
Thanks

Installation problems with Photoshop elements on my Mac

I try to installate PhE en Pr E; I get a message close ElementsAutoanalyser. Close Photoshopserver. But I can't find this program

Closing Programs Interfering with Installation
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I am trying to install Photoshop elements 7 on a PC running Windows Vista Home Premium SP1, 64-bit.
I also have Norton software, so disabled the virus protection, firewall etc for the installation as per the Readme file.
The installation appears to progress OK after entering the serial number of the product, then after a minute or so I get "Error 2902. Operation ixoFileCopy called out of sequence".
The installation then unwinds itself and stops.
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Have you seen this thread?
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Installation problem with adobe elements on Mac

Nothing shows up when I insert disc 3 of adobe photoshop elements into my Mac. When I go to DVD player and push play it says "supported disc not available". I don't know what else to do. I have tried turning my Mac on and off and have switched the sides of the disc.

Do you see the disc on your desktop? Are you able to see other discs mounted on your desktop? If you go to the Finder menu do youhave a check mark next to CDs, DVDs, and iPods to be shown on the desktop?

I have encountered a problem in Premier Elements 13 when trying to open the downloaded bundle.

I have a problem with Premier Elements 13. I am unable to open the downloaded bundle that I have just purchased. I am useing Windows 7 with a Chrome browser. After the download is completed, the files are ready, The box is ticked to launch Adobe Premier Elements 13. When the finish buttom is ticked I get a message saying that `We`ve encountered the following issues. Installer failed to initalize, please download Adobe support advisor to detect promlem. It appears that the support advisor has been discontinued. Can anybody offer any further advice.
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Without exact system info we can't tell you much, but as a start make sure you are actually running with administrative privileges and stuff isn't blocked by security tools.
Mylenium

Problems with downloading Photosop Elements 12 bundled with Premier Elements 12

I purchased the online version of Photoshop Elements 12 bundled with Premier Elements 12. Only the Premier Elements (Video) loaded andis available to use. How do I acces the Photoshop portion of the download?

Southern paperazzi have you contacted your I.T. department or disabled any security software which maybe preventing the installation from completing?

Y have problems with Photoshop Elements 12 Bug after reinstallation complet Impossible working ??

Morning !
We have many problems with PHOTOSHOP ELEMENTS 12 ?
After installation on MAC OS X YOSEMITE .
S O S !!

Exporter vers photoshop do you receive any specific error messages? In what way is Photoshop Elements 12 not working?

How do I open projects created using Premier Elements 8 with Premier Elements 13

how do I open projects created using Premier Elements 8 with Premier Elements 13

ATR
The DVD Creator.dll file was in the proper location but I could not find a Run As Administrator Option.
I did delete Prefs file and try again to open the app then the project and received the same problem. And the scratch disks were all directed to the Elements 13 path
Yesterday I did try additional solutions
Removed the Elements 13 App vis the Control Panel, copy the original downloaded .zip File to the Desktop and reload the entire application with no success solving the problem
In addition to that I contacted a site called Rescue.com? and the guy told me that he was a representative of Adobe, which I was not sure was the truth. He looked at my system and told me that Premier 13 was not compatible with Windows 7. I called BS on him told him that Adobe site said it was compatible and he told me I had a Trojan on my system and he would refund my money for Elements 13 and sell me version 12, which would be compatible, along with a better security system than the Norton 360 I told him I had. At that point I immediately terminated our communications and called Norton to have additional checks performed to ensure no additions were added to my system. They had me download and run Power Eraser from them and it found nothing wrong.
I also temporarily turned off the firewall and tried to use the Elements 13 but had no success.
I also went to Microsoft Windows site and searched for the Exception code: 0xc0000005 that was displayed in the event viewer and they indicated there was a hotfix available and they would email me that fix. ave not received the email yet.
I’m getting very frustrated but thank you for your help. I will update you with and additional results or actions I get or perform.
GDBMB

Any chance to have a working system with Premier Elements?

I've tried a good number of different video editors for HD video editing and they all lack certain features here and there that I find necessary for myself. I don't want anything out of this world, just a good, solid performance combined, ease of use, easy video clip import, good image quality from rendering and - that's it. Nothing special. No fireworks, do dancing girls... Now, out of all the programs Premier Elements seemed to be very good, BUT it lacked the stability. Big time... Once I was working with that, the program just kept on crashing. Even if it would crash only once every 30 minutes, I could have taken that, but no... Had to be every second minute...
But, that was still with Windows Vista, and I blame Vista for much of the problems. I've upgraded - with blood, toil, sweat and tears, to Windows 7, which already has proven to be much, much more stable than Vista. So, the question is that do I have a chance to have a working solution with Premier Elements and Windows 7, running with multicore processor and 8 Gb of memory and soon with dedicated HD's for operating system and program files, video files and intermediate working storage? Will my dream ever come true?

Welcome to the forum.
It is possible, as many here report great success running PrE 8 on many different systems. Probably the biggest consideration is the optimization of one's hardware and their OS. This ARTICLE will offer a few tips on the software end of things, and for Win7, be sure to look down the thread and see Black Viper's optimization page.
Good luck,
Hunt

Installation problem with Siebel8.0 on Oracle Enterprise Linux 4 system

We are having installation problem with Siebel8.0 on Oracle Enterprise Linux 4 system.
Using interface, when installation come up to “Installing Wizard” window where Gateway Name Server Configuration window should take place, everything just freeze up
Using console, after installation we obtain following errors:
Installing Siebel Enterprise Server. Please wait...
unable to launch: "ksh export
LD_LIBRARY_PATH=/siebel/gtwysrvr/lib;PATH=${PATH}:.;/root/istemp8058094162222/_bundledJRE_/bin/java
-Dtemp.dir=/root -cp /siebel/gtwysrvr/bin/setup.jar run -args LANG=ENU
MODE=LIVE MODEL_FILE=/siebel/gtwysrvr/admin/enterprise_console.scm" error code:
"236"(SBL-STJ-00152)
LD_LIBRARY_PATH=/siebel/siebsrvr/lib;PATH=${PATH}:.;/root/istemp8058094162222/_bundledJRE_/bin/java
-Dtemp.dir=/root -cp /siebel/siebsrvr/bin/setup.jar run -args LANG=ENU
REPEAT=FALSE MODE=LIVE MODEL_FILE=/siebel/siebsrvr/admin/siebel_server.scm"
error code: "236"(SBL-STJ-00152)
LD_LIBRARY_PATH=/siebel/siebsrvr/mgmtagent/lib;PATH=${PATH}:.;/root/istemp8058094162222/_bundledJRE_/bin/java
-Dtemp.dir=/root -cp /siebel/siebsrvr/mgmtagent/bin/setup.jar run -args
LANG=ENU MODE=LIVE
MODEL_FILE=/siebel/siebsrvr/mgmtagent/admin/mgmtagent_ses.scm" error code:
"236"(SBL-STJ-00152)
Running command :
./ssincfgw -is:javaconsole -console -args LANG=ENU MODE=LIVE MODEL_FILE=/siebel/gtwysrvr/admin/enterprise_console.scm
Infinite loop of following error pops out:
An error occurred during wizard bean change notification:
java.lang.NoClassDefFoundError
at ConfigInitialize.execute(ConfigInitialize.java:21)
at com.installshield.wizard.StandardWizardListener.execute(StandardWizardListener.java:123)
Is there any clue how this error can be solved??
Thanks in advance!!
Gordon
Message was edited by:
user605023

I'm facing the same error message while install Siebel 8.0 on OEL. But before I had this ksh problem, it complains about disc space first, and I actually has plenty of disk space under the directory (it needs only 0.7 G and I have 17G free). Anybody has encountered such problem before?
/net/sdcnas05/vol/engfs01/v_sia/8.0SIA[20405|http://forums.oracle.com/forums/]/Release/Linux/Server/Siebel_Enterprise_Server
-bash-3.00$ ./setuplinux -is:javaconsole -console
Initializing InstallShield Wizard........
Initializing InstallShield Wizard........
Launching InstallShield Wizard........
0% 25% 50% 75% 100%
Welcome to the InstallShield Wizard for Siebel Enterprise Server
The InstallShield Wizard will install Siebel Enterprise Server on your
computer.
To continue, choose Next.
Siebel Enterprise Server
Siebel Systems
Press 1 for Next, 3 to Cancel or 4 to Redisplay [1]
Siebel Enterprise Server Install Location
Please specify a directory or press Enter to accept the default directory.
Directory Name: [siebel] /slot/ems1115/appmgr/20405
Press 1 for Next, 2 for Previous, 3 to Cancel or 4 to Redisplay [1]
Please select the products you wish to install.
[ ] 1 - Gateway Name Server
[ ] 2 - Siebel Server
[ ] 3 - Database Configuration Utilities
[ ] 4 - EAI Connectors
To select an item enter its number, or 0 when you are finished: [0]: 1
[X] 1 - Gateway Name Server
[ ] 2 - Siebel Server
[ ] 3 - Database Configuration Utilities
[ ] 4 - EAI Connectors
To select an item enter its number, or 0 when you are finished: [0]: 2
[X] 1 - Gateway Name Server
[X] 2 - Siebel Server
[ ] 3 - Database Configuration Utilities
[ ] 4 - EAI Connectors
To select an item enter its number, or 0 when you are finished: [0]:
Press 1 for Next, 2 for Previous, 3 to Cancel or 4 to Redisplay [1]
Configuring uninstallers. Please wait...
0% 25% 50% 75% 100%
Choose the setup type that best suits your needs.
[X] 1 - Typical
[ ] 2 - Compact
[ ] 3 - Custom
To select an item enter its number, or 0 when you are finished: [0]
Press 1 for Next, 2 for Previous, 3 to Cancel or 4 to Redisplay [1]
Please select the languages you wish to install.
[X] 1 - enu - English (American)
[ ] 2 - fin - Finnish
[ ] 3 - kor - Korean
[ ] 4 - cht - Chinese (Traditional)
[ ] 5 - ita - Italian (Standard)
[ ] 6 - esn - Spanish (Modern)
[ ] 7 - deu - German (Standard)
[ ] 8 - chs - Chinese (Simplified)
[ ] 9 - tha - Thai
[ ] 10 - dan - Danish
[ ] 11 - heb - Hebrew
[ ] 12 - fra - French (Standard)
[ ] 13 - nld - Dutch (Standard)
[ ] 14 - ptb - Portuguese (Brazilian)
[ ] 15 - csy - Czech
[ ] 16 - jpn - Japanese
[ ] 17 - ptg - Portuguese (Standard)
[ ] 18 - ara - Arabic (Sa`udi)
[ ] 19 - sve - Swedish
To select an item enter its number, or 0 when you are finished: [0]
Press 1 for Next, 2 for Previous, 3 to Cancel or 4 to Redisplay [1]
{color:#ff0000}*Drive "/slot/ems1115/appmgr/20405" does not have enough space to install the*
selected configuration. Please free up "766446" KB on drive
*"/slot/ems1115/appmgr/20405" before continuing.*{color}
-bash-3.00$ pwd
/slot/ems1115/appmgr/20405
-bash-3.00$ df -h .
Filesystem Size Used Avail Use% Mounted on
sdc1002nap-vlan1:/vol/ems_39426_1115
71G 55G 17G 77% /slot/ems1115

Problem with installing Elements - from noob

I have problems with installing Elements, it gives my an unknown mistake - I already have CS4 up and running, could this be the case?

Chances are not very good that pse 4 will run on os x 10 6.8 unless you were upgrading from an earlier mac version that already had pse 4 installed.
as per this:
http://forums.adobe.com/message/4474236#4474236

Installation problems with Premier Elements 10

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