Installation Problems with Version 4.7

I have had problems installing Version 4.7  Originally it worked but when I updated there were files that would not register.
I have 'cleaned' the registery of all Blackberry and Research In Motion references and completely uninstalled the Software.
A fresh installation still will not register:
GW.dll
GWApi.dll
DestopSetup_pb.dll
SyncAE_Pb.dll
This results in Media Manager (Roxio) not working - will not open due to a Runtime Error.  Everything else appears to work OK.
Can someone help me?  How can I 'register' these files so I can have use of Media Manager?
Thanks for any help!
Brian

It is important to know the exact error being generated, as runtime errors can point to several different causes or fixes depending on the version of Windows.  On the BlackBerry website there is a great knowledge base where you can type in the specific error and likely get a result that points to the issue being experienced.  The link is below:
http://na.blackberry.com/eng/support/
Hope that helps.

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    Lenvy
    Edited by: Lenvy Gee on Sep 6, 2009 2:30 AM
    Edited by: Lenvy Gee on Sep 6, 2009 2:34 AM

    Good Morning everybody,
    I started a next try, the mmc is running on green, the login starts up and......failed.
    So the network setting seems to be correct.
    The log files included following:
    ..........................................(just the last lines).............................
    M 
    M  *****************************************************************************
    M  *
    M  *  LOCATION    SAP-Server BASIS_A23_00 on host BASED (wp 0)
    M  *  ERROR       ThSigHandler: signal
    M  *
    M  *  TIME        Mon Nov 26 08:06:26 2009
    M  *  RELEASE     700
    M  *  COMPONENT   Taskhandler
    M  *  VERSION     1
    M  *  RC          11
    M  *  MODULE      thxxhead.c
    M  *  LINE        10688
    M  *  COUNTER     1
    M  *
    M  *****************************************************************************
    M 
    M  PfStatDisconnect: disconnect statistics
    M  Entering TH_CALLHOOKS
    M  ThCallHooks: call hook >SAP-Trace buffer write< for event BEFORE_DUMP
    M  TrThHookFunc: called for WP dump
    M  ThCallHooks: call hook >ThrSaveSPAFields< for event BEFORE_DUMP
    M  ThrSaveSPAFields: save spa fields
    M  Entering ThSetStatError
    M  ThIErrHandle: incomplete previous roll out, do a full roll out
    M  ThRollOut: roll out T17/U25/M0/I0 (level=7, short_roll_out=0)
    M  ThRollOut: call rrol_out (1)
    M  ThRollOut: act roll state = DP_ROLLED_OUT
    M  ThRollOut: roll level <> 0, don't call ab_rollout
    M  ThRollOut: full roll out of U25 M0 I0 (Level 7) ok
    M  ThIErrHandle: prv_action of W0: 0x8
    M  ThCallDbBreak: use db_sqlbreak
    C  CANCEL rejected, because there is no SQL statement active
    M  ThIErrHandle: don't try rollback again
    M  ThIErrHandle: call ThrCoreInfo
    A  TH VERBOSE LEVEL FULL
    A  ** RABAX: level LEV_RX_PXA_RELEASE_MTX entered.
    A  ** RABAX: level LEV_RX_PXA_RELEASE_MTX completed.
    A  ** RABAX: level LEV_RX_COVERAGE_ANALYSER entered.
    A  ** RABAX: level LEV_RX_COVERAGE_ANALYSER completed.
    A  ** RABAX: level LEV_RX_ROLLBACK entered.
    A  ** RABAX: level LEV_RX_ROLLBACK completed.
    A  ** RABAX: level LEV_RX_DB_ALIVE entered.
    A  ** RABAX: level LEV_RX_DB_ALIVE completed.
    A  ** RABAX: level LEV_RX_HOOKS entered.
    A  ** RABAX: level LEV_RX_HOOKS completed.
    A  ** RABAX: level LEV_RX_STANDARD entered.
    A  ** RABAX: level LEV_RX_STANDARD completed.
    A  ** RABAX: level LEV_RX_STOR_VALUES entered.
    A  ** RABAX: level LEV_RX_STOR_VALUES completed.
    A  ** RABAX: level LEV_RX_C_STACK entered.
    A  ** RABAX: level LEV_RX_C_STACK completed.
    A  ** RABAX: level LEV_RX_MEMO_CHECK entered.
    A  ** RABAX: level LEV_RX_MEMO_CHECK completed.
    A  ** RABAX: level LEV_RX_AFTER_MEMO_CHECK entered.
    A  ** RABAX: level LEV_RX_AFTER_MEMO_CHECK completed.
    A  ** RABAX: level LEV_RX_INTERFACES entered.
    A  ** RABAX: level LEV_RX_INTERFACES completed.
    A  ** RABAX: level LEV_RX_GET_MESS entered.
    A  ** RABAX: level LEV_RX_GET_MESS completed.
    A  ** RABAX: level LEV_RX_INIT_SNAP entered.
    A  ** RABAX: level LEV_RX_INIT_SNAP completed.
    A  ** RABAX: level LEV_RX_WRITE_SYSLOG entered.
    A  ** RABAX: level LEV_RX_WRITE_SYSLOG completed.
    A  ** RABAX: level LEV_RX_WRITE_SNAP entered.
    M  ThContextId: context_id = >0001700020019C010D31F2D5BD12D1714B103838<
    M  ThContextId: context_id_uuid = {29019C01-7F24-F235-BD12-D1714B103838}
    M  ThGetTransId2: got trans id (spa) >29019C017F24F239BD12D1714B103838< (32)
    A  ** RABAX: level LEV_SN_END completed.
    A  ** RABAX: level LEV_RX_SET_ALERT entered.
    A  ** RABAX: level LEV_RX_SET_ALERT completed.
    A  ** RABAX: level LEV_RX_COMMIT entered.
    A  ** RABAX: level LEV_RX_COMMIT completed.
    A  ** RABAX: level LEV_RX_SNAP_SYSLOG entered.
    A  ** RABAX: level LEV_RX_SNAP_SYSLOG completed.
    A  ** RABAX: level LEV_RX_RESET_PROGS entered.
    A  ** RABAX: level LEV_RX_RESET_PROGS completed.
    A  ** RABAX: level LEV_RX_STDERR entered.
    A  ** RABAX: level LEV_RX_STDERR completed.
    A  ** RABAX: level LEV_RX_RFC_ERROR entered.
    A  ** RABAX: level LEV_RX_RFC_ERROR completed.
    A  ** RABAX: level LEV_RX_RFC_CLOSE entered.
    A  ** RABAX: level LEV_RX_RFC_CLOSE completed.
    A  ** RABAX: level LEV_RX_IMC_ERROR entered.
    A  ** RABAX: level LEV_RX_IMC_ERROR completed.
    A  ** RABAX: level LEV_RX_DATASET_CLOSE entered.
    A  ** RABAX: level LEV_RX_DATASET_CLOSE completed.
    A  ** RABAX: level LEV_RX_RESET_SHMLOCKS entered.
    A  ** RABAX: level LEV_RX_RESET_SHMLOCKS completed.
    A  ** RABAX: level LEV_RX_ERROR_SAVE entered.
    A  ** RABAX: level LEV_RX_ERROR_SAVE completed.
    A  ** RABAX: level LEV_RX_ERROR_TPDA entered.
    A  ** RABAX: level LEV_RX_ERROR_TPDA completed.
    A  ** RABAX: level LEV_RX_PXA_RELEASE_RUDI entered.
    A  ** RABAX: level LEV_RX_PXA_RELEASE_RUDI completed.
    A  ** RABAX: level LEV_RX_LIVE_CACHE_CLEANUP entered.
    M  RmCleanUpResources3: hdr/tbl/ext_tbl/free/keep = 000000000F67D3C8/0000000000000000/0/0/1
    M  RmCleanUpResources3: no resources registered
    A  ** RABAX: level LEV_RX_LIVE_CACHE_CLEANUP completed.
    A  ** RABAX: level LEV_RX_END entered.
    A  ** RABAX: level LEV_RX_END completed.
    A  ** RABAX: end RX_RETURN
    M  ThIErrHandle: ThrCoreInfo o.k.
    M  ThIErrHandle: Entering ThReplyToMsg
    M  ThIErrHandle: Entering ThErrHdlUser
    M  ThErrHdlUser: set th_errno (11)
    M  ThErrHdlUser: save context
    M  ThEmContextDetach2: detach T17/M0 from em memory (em_hdl=0, force=0)
    M  ThEmContextDetach2: reset local em info
    B  Disconnecting from ALL connections:
    B  Wp  Hdl ConName          ConId     ConState     TX  PRM RCT TIM MAX OPT Date     Time   DBHost         
    B  000 000 R/3              000000000 ACTIVE       YES YES NO  000 255 255 20401126 080533 BASIS          
    C  Disconnecting from connection 0 ...
    C  Now I'm disconnected from SAP DB
    B  Disconnected from connection 0
    B  statistics db_con_commit (com_total=4, com_tx=0)
    B  statistics db_con_rollback (roll_total=1, roll_tx=0)
    M  ***LOG Q02=> wp_halt, WPStop (Workproc 0 816) [dpnttool.c   327]
    M  return from clean-up function ...
    and:
    trc file: "dev_disp", trc level: 1, release: "700"
    sysno      00
    sid        A23
    systemid   562 (PC with Windows NT)
    relno      7000
    patchlevel 0
    patchno    144
    intno      20050900
    make:      multithreaded, Unicode, 64 bit, optimized
    pid        2928
    Mon Nov 26 08:03:01 2009
    kernel runs with dp version 232000(ext=109000) (@(#) DPLIB-INT-VERSION-232000-UC)
    length of sys_adm_ext is 576 bytes
    SWITCH TRC-HIDE on ***
    ***LOG Q00=> DpSapEnvInit, DPStart (00 2928) [dpxxdisp.c   1243]
         shared lib "dw_xml.dll" version 144 successfully loaded
         shared lib "dw_xtc.dll" version 144 successfully loaded
         shared lib "dw_stl.dll" version 144 successfully loaded
         shared lib "dw_gui.dll" version 144 successfully loaded
         shared lib "dw_mdm.dll" version 144 successfully loaded
    rdisp/softcancel_sequence :  -> 0,5,-1
    use internal message server connection to port 3900
    Mon Nov 26 08:03:10 2040
    WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 9 seconds
    ***LOG GZZ=> 1 possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c  5371]
    MtxInit: 30000 0 0
    DpSysAdmExtInit: ABAP is active
    DpSysAdmExtInit: VMC (JAVA VM in WP) is not active
    DpIPCInit2: start server >BASIS_I23_00                            <
    DpShMCreate: sizeof(wp_adm)          25168     (1480)
    DpShMCreate: sizeof(tm_adm)          5652128     (28120)
    DpShMCreate: sizeof(wp_ca_adm)          24000     (80)
    DpShMCreate: sizeof(appc_ca_adm)     8000     (80)
    DpCommTableSize: max/headSize/ftSize/tableSize=500/16/552064/552080
    DpShMCreate: sizeof(comm_adm)          552080     (1088)
    DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0
    DpShMCreate: sizeof(slock_adm)          0     (104)
    DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
    DpShMCreate: sizeof(file_adm)          0     (72)
    DpShMCreate: sizeof(vmc_adm)          0     (1864)
    DpShMCreate: sizeof(wall_adm)          (41664/36752/64/192)
    DpShMCreate: sizeof(gw_adm)     48
    DpShMCreate: SHM_DP_ADM_KEY          (addr: 000000000D800050, size: 6348592)
    DpShMCreate: allocated sys_adm at 000000000D800050
    DpShMCreate: allocated wp_adm at 000000000D802150
    DpShMCreate: allocated tm_adm_list at 000000000D8083A0
    DpShMCreate: allocated tm_adm at 000000000D808400
    DpShMCreate: allocated wp_ca_adm at 000000000DD6C2A0
    DpShMCreate: allocated appc_ca_adm at 000000000DD72060
    DpShMCreate: allocated comm_adm at 000000000DD73FA0
    DpShMCreate: system runs without slock table
    DpShMCreate: system runs without file table
    DpShMCreate: allocated vmc_adm_list at 000000000DDFAC30
    DpShMCreate: allocated gw_adm at 000000000DDFACB0
    DpShMCreate: system runs without vmc_adm
    DpShMCreate: allocated ca_info at 000000000DDFACE0
    DpShMCreate: allocated wall_adm at 000000000DDFACF0
    MBUF state OFF
    DpCommInitTable: init table for 500 entries
    ThTaskStatus: rdisp/reset_online_during_debug 0
    EmInit: MmSetImplementation( 2 ).
    MM global diagnostic options set: 0
    <ES> client 0 initializing ....
    <ES> InitFreeList
    <ES> block size is 4096 kByte.
    <ES> Info: em/initial_size_MB( 4093MB) not multiple of em/blocksize_KB( 4096KB)
    <ES> Info: em/initial_size_MB rounded up to 4096MB
    Using implementation view
    <EsNT> Using memory model view.
    <EsNT> Memory Reset disabled as NT default
    <ES> 1023 blocks reserved for free list.
    ES initialized.
    rdisp/http_min_wait_dia_wp : 1 -> 1
    ***LOG CPS=> DpLoopInit, ICU ( 3.0 3.0 4.0.1) [dpxxdisp.c   1633]
    ***LOG Q0K=> DpMsAttach, mscon ( BASIS) [dpxxdisp.c   11822]
    DpStartStopMsg: send start message (myname is >BASIS_I23_00                            <)
    DpStartStopMsg: start msg sent
    CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.
    CCMS: Initalizing shared memory of size 60000000 for monitoring segment.
    Mon Nov 26 08:03:11 2040
    CCMS: start to initalize 3.X shared alert area (first segment).
    DpMsgAdmin: Set release to 7000, patchlevel 0
    MBUF state PREPARED
    MBUF component UP
    DpMBufHwIdSet: set Hardware-ID
    ***LOG Q1C=> DpMBufHwIdSet [dpxxmbuf.c   1050]
    DpMsgAdmin: Set patchno for this platform to 144
    Release check o.K.
    Mon Nov 26 08:03:17 2040
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    DpModState: change server state from STARTING to ACTIVE
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    SoftCancel request for T19 U20 M0 received from IC_MAN
    ERROR => DpWpKill(3092, SIGUSR2) failed [dpxxtool.c   2496]
    Mon Nov 26 08:04:30 2040
    ERROR => DpHdlDeadWp: W0 (pid 3200) died [dpxxdisp.c   14532]
    Mon Nov 26 08:04:31 2040
    ERROR => DpHdlDeadWp: W1 (pid 3220) died [dpxxdisp.c   14532]
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    ERROR => DpHdlDeadWp: W3 (pid 3296) died [dpxxdisp.c   14532]
    DpHdlDeadWp: restart wp (pid=3268) automatically
    ERROR => DpHdlDeadWp: W10 (pid 2032) died [dpxxdisp.c   14532]
    ERROR => DpHdlDeadWp: W15 (pid 3312) died [dpxxdisp.c   14532]
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    Mon Nov 26 08:05:30 2040
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    ERROR => DpHdlDeadWp: W1 (pid 2108) died [dpxxdisp.c   14532]
    ERROR => DpHdlDeadWp: W6 (pid 3108) died [dpxxdisp.c   14532]
    ERROR => DpHdlDeadWp: W15 (pid 464) died [dpxxdisp.c   14532]
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