Installation stopped in the middle of installing on my mac pro. Now i can;t get back in, only black screen. Mac starts but no scren. Please help!

Can't start macbook after a failed installation.

Have you tried holding down the power button and home button at the same time until the device turns off...then let go. Can you take a picture of the box?

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I threw up the box before installing photoshop elements 13 and now i can not installed my brand new photoshop because i do not have a serial number

I threw up the box before installing photoshop elements 13 and now i can not installed my brand new photoshop because i do not have a serial number

When you buy software, the serial number is really what you're buying, since the software is typically downloadable. So don't throw it away in the future.
If you registered the software before you threw away your serial number, then Adobe may have a record of your purchase.
You could try chatting with a Support Agent:
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html

I can't get back to my home screen? Is the home button broke?

I can't get back to my home screen? Is the home button broke?

A simple press on the home button should always get you back to your 'app-menu'. If this is not the case there is a problem. It is possible that your button is broken. Maybe you could try first to install the latest iOS version through iTunes if you haven't done already. Or try to reset your iPhone by pressing the power button a few seconds and then Slide to Power off.
Let me know if it works!

I installed CS6, including Acrobat Pro, now I can't open Acrobat or PDF documents.

I installed CS6, including Acrobat Pro, now I can't open Acrobat or PDF documents. All other CS6 applications are available. The icon for Acrobat just shows the internet explorer icon.

There is a special procedure for Acrobat as part of CS. It goes something like opening one of the other applications and activating, then opening Acrobat (I think the others need to stay open) and activating it. It seems like a strange procedure and is likely documented in your info -- but I can't say for sure.

My phone says there's 0 bytes available but only 6 GB are used the phone is supposed to be 8 GB I have no pictures at all and only 6 apps this is really bothering me please help I can't even take pictures because it says I've no storage

My phone says there's 0 bytes available but only 6 GB are used the phone is supposed to be 8 GB I have no pictures at all and only 5 apps this is really bothering me please help I can't even take pictures because it says I've no storage I also have no messages at all

My iPhone is a 16GB and it says 9.0GB Available and 3.7GB used; I suspect the missing 2.3GB is occupied by the system software.

I followed the steps to restore to factory settings now I can't get back my info from a prior backup. My pads screen was frozen on the connect to iTunes I needed to restore. I had to setup my pad as if it was new. How do I acess my prior backup

I followed the steps to restore to factory settings now I can't get back my info from a prior backup. My pads screen was frozen on the connect to iTunes I needed to restore. I had to setup my pad as if it was new. How do I acess my prior backup

Once again, KP is correct, but I just want to add that if you don't see the backup in the drop down menu on the summary page of iTunes when you choose the restore from backup option, then the backup is unfortunately gone. If you backup your computer, the iPad backup should probably be in that computer backup. I use Time Machine with my MacBook Pro and can access backups from months ago.
On a side note, I also archive backups from time to time. If you right click on a backup name in iTunes>Edit>Preferences>Devices (Windows) or iTunes>Preferences>Devices (Mac) you can save that backup or archive it. It will be date and time stamped. I have no idea why I do this to the degree that I do it, but I probably have 12-14 iPad backups archived in iTunes.

I backed up my Iphone to itunes so i can do the new Update to IOs 7 and so now that i updated it i want to backup and restore and its not working, Please help!

I backed up my Iphone to itunes so i can do the new Update to IOs 7 and so now that i updated it i want to backup and restore and its not working, Please help!

An iPhone backup to a computer via iTunes stores the photos in a backup file that is only meant to be be used if needed to restore back to the phone. There is 3rd party "extractor" software available but otherwise the photos are not directly viewable.
The backup via iTunes was a good idea and your Camera Roll photos should be there and should be able to be restored to your new phone. However if it was me I wouldn't rely on that alone. I would also import the photos to a computer where you can see and verify that you have a copy. That is a good idea at any time (not just when you know you might need it). Any phone can be lost, broken, suffer hardware issues, etc at any time and lose all data on it. Following is a link with information on how to import the photos to a computer: Import photos and videos from your iPhone, iPad, or iPod touch to your Mac or Windows PC - Apple Support

Popped the letter D out to clean under it, now I can't get it to snap back in.....

popped the letter D out to clean under it, now I can't get it to snap back in.....

Firefox 4 and later require at least OS X 10.5 and an Intel Mac.
* http://www.mozilla.com/firefox/6.0.2/system-requirements/
Firefox 3.6.x (Mac OS X 10.4 and later) can be found here:
* http://www.mozilla.com/en-US/firefox/all-older.html
Check and tell if its working.

HT1338 I had to reinstall my system because I was locked out and now I can't get back any of my purchased applications, not a On my account it shows the newest software purchases. How can I get them back after reinstalling my entire system with an older d

I have a MacBook in Japan. I had to reinstall my system using an older version of the disc that came with my computer because I was locked out and now I can't get back any of my purchased applications, not any of the software updates. On my account it shows the purchases. How can I get them back? None of the websites, such as iTunes seem to explain that...
Thank you in advance,
Erika

Go to an Apple store or authorized Apple service provider.

Hi, I have a iPhone 4S and I reset the phone to factory settings bcos the iTunes and AppStore didn't work. Now I can't get my phone to turn on

Hi, I have a iPhone 4S and I reset the phone to factory settings bcos the iTunes and AppStore didn't work. Now I can't get my phone to turn on

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 15 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
-Griff W.

TS4268 I just downloaded the new iOS7 onto my iPhone 5 and now I can not get my iMessage to activate with my Apple ID! My iPad connected just fine but my iPhone won't. Please help

I just downloaded the new iOS7 onto my iPhone 5 and now I can not get my iMessage to activate with my Apple ID! My iPad connected just fine but my iPhone won't. Please help

I would go to Settings - General - Reset - and Reset Network Settings
Try it again after the phone restarts

HT1695 My iPad shows it is connected to the Internet wherever there is free wifi but it is getting up and I can't get it to work? I tried rebooting but it didn't help. Any suggestions?

My iPad shows it is connected to the Internet wherever there is free wifi but it is getting up and I can't get it to work? I tried rebooting but it didn't help. Any suggestions?

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

I have IMac 10.7.5 Lion I use I forgot the password and I did a few fixes from the we sites, which did not work and now I can not get the computer to reboot the gray screen comes on and if a shift c I get a load bar and it goes half way and help

I have IMac 10.7.5 Lion I use I forgot the password and I did a few fixes from web sites, which did not work and now I can not get the computer to reboot the gray screen comes on with the apple and if a shift+c, I get a load bar and it goes half way and stops, I can get into the black screen area with the hard drive info
I did the following:   mount -uw /    rm/var/db/.AppleSetupDone    shutdown/uses/us reboot Ok I know I should not have, but now I need help to reboot and hopefully not lose everything on the desk top, Linda Markle

You did the wrong things. In the future it's a good idea to remember not to do something when you don't know what you are doing and what happens when you do it.
Forgot Your Account Password
For Lion, Mountain Lion, or Mavericks
    Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
     When the menubar appears select Terminal from the Utilities menu.
     Enter resetpassword at the prompt and press RETURN. Follow
     instructions in the dialog window that will appear.
     Or see:
       Reset a Mac OS X 10.7 Lion Password
       OS X Mountain Lion- Reset a login password,
       OS X Mavericks- Solve password problems,
       OS X Lion- Apple ID can be used to reset your user account password.

HT1595 installed updates for apple tv now I can't get anything it was working before

I updated the apple tv and now I can't get any of it to work no green light on apple tv installed fine this morning?

GUYS THIS IS URGENTLY URGENT PLEASE!! if it helps, maybe being the stupid person I am, I might have accidently muted it so maybe if you guys could just tell me how to unmute, or see what is muted that would be REALLY helpful. Thanks
By the way I know you just read this and you're probably wondering why I am replying to myself....BUT THAT IS JUST HOW IMPORTANT THIS QUESTION IS. PLEASE HELP ME.

My Aperture 3 library menu shows me that some photos, which are high resolution professional pictures, are less than One Mb file size. Are the full size masters held elsewhere, and if so how do I get to them ? You've guessed I,m a newbie - please help.

In Aperture 3 and using File>Get Info, I'm told that many photos, which are 7+ Mb's are only One Mb or less. Are the full-sized masters held elsewhere, and if so how can I get to them. You've guessed I'm a newbie - just 2 months with Apple and I'm very confused - any advice would be gratefully received.

You should probably have this thread moved to the Aperture Discussion group and you’ll find lots of useful tips in the threads there:
https://discussions.apple.com/community/professional_applications/aperture
Are you looking at these sizes within Aperture using the metadata view or inspecting them outside using the Finder and Show Package Contents?
I am wondering how you are importing the pictures from your camera? When you import from your camera, the right side of your display window will have a lot of options that you can select to grab your images from the camera.
Does your camera shoot RAW+JPEG? If so, you may not be importing them correctly and only picking up the JPEGS. You can import them so they stay together or separate them. The master images are all at the Project Level whereas the views you see in Albums for example are aliases that point back to your Project.
Here’s a good Aperture web site (I have no financial or other interest in this site) to help you using Aperture:
http://aperture.maccreate.com/
This article talks about RAW and JPEG images:
http://aperture.maccreate.com/2011/05/24/matching-raw-files-to-jpeg-pairs-in-ape rture-3/

Installation stopped in the middle of installing on my mac pro. Now i can;t get back in, only black screen. Mac starts but no scren. Please help!

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