Installations will not recognize itunes.msi

My itunes was installed on my external drive, marked H: . The drive fried, and i am trying to install itunes on my harddrive, C:
I get an error message during installation:
"The feature you are trying to use is on a network resource that is unavailable. Click ok to enter again, or enter an alternate path to the foldercontaining the installation package “itunes.msi” "
I clicked ok to retry—no luck. This error message came up.
"the path c:\documents and settings\owner\local settings\application data\apple\apple software\update\itunes.msi cannot be found. verify that you have access to this location and try again, or try to find the installation package “itunes.msi” "
I found the file "itunes.msi" in Windows\downloaded installations, and I cut and pasted it to c:\documents and settings\owner\local settings\application data\apple\apple softwareupdate\ , and I pressed okay to retry, but even though the file is in the directory, the installer didn’t recognize it, and I got the message, “The older version of itunes cannot be removed. Contact your support group.” So, I had to cancel.
Any suggestions?

When you get these types of message, you usually need to do an installer file clean up.
Here is a method for removal of iTunes and related components with clean up and reinstall.
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program.
To run the program – All Programs>>Windows Install Cleanup
http://support.microsoft.com/kb/290301/
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.

Similar Messages

  • Windows installer will not install ITunes 7 or Quick Time

    I previously ran iTunes 4 with an earlier model iPod. Recently upgraded to iPod for video which was not recognized by iTunes 4. Attempted to download updated iTunes software and continue to be unsuccessful. Here's what happens:
    I am able to download both iTunes 7 and QuickTime to my hard drive, but when invoke the respecive .exe files I get the same error message which reads, "This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package."

    I have never heard of the respecive.exe file in regards to itunes or ipod. Are you sure you followed the troubleshooting steps word for word? I've had some people read the follow, "Empty your temp folder contents" to mean delete the temp folder. You have to be careful to follow them closely. I still sometimes have to reread some steps only to find out I didn't read it correctly the first time.
    With that said, how do you know its a windows installer problem? If you were installing itunes & QT using their standalone installers there won't be a file called respecive.exe for either. You should be launching itunessetup.exe to install itunes (which can possibly contain QT). I forget what the standalone QT installer is called but I know it isn't respecive.exe.
    Here are the steps I suggest to people who have trouble installing itunes. Please read them over first and ask a question if something isn't clear.
    1. Uninstall itunes and ipod software
    2. Reboot your PC
    3. Re-download the itunes installer and QT and save this installer to your desktop
    4. Go to C:\WINDOWS\Downloaded Installations. You should see folders like {06EB3288-C5F4-4C73-8EEE-AC798668FF66}
    5. Look in each of these folders for itunes.msi and delete the folder. Be careful to only delete the folders containing itunes,msi
    6. Clean out your temp folders, Delete as much as you can in these folders except for the folders Cookies, History, Temporary Internet Files.
    a. C:\windows\temp (if one exists)
    b. C:\Documents and Settings\{username}\Local Settings\Temp
    Sometimes installers will pick up old files or won’t delete their temporary files.
    7. Go to http://www.download.com/3000-2094-881470.html and download the regcleaner. Unpack it and run it. This is a nice utility that will delete broken registry entries and create a file with them. This way if it deletes anything needed you can add it back. Note I never had to do this with using it for many years. Also it doesn't list XP but you'll be fine. I run XP on both.
    8. Reboot your PC.
    9. Now try to go and install everything again. I'd do QT first then follow with itunes. Remember to disable virus/firewall/privacy/web accelerators before launching the install.

  • Imovie will not recognize itunes

    All of a sudden imovie will not authorize my computer to play purchased itunes music, It will not allow an older project to play a song that played 3 months ago., or allow a purchased song to be added to a newer project from my library. Do I have a virus? Why wont the imovie recognize itunes.

    You are not alone. The following thread may be of help:
    http://discussions.apple.com/thread.jspa?messageID=7425929&#7425929
    You might try closing iTunes and iMovie and then trashing the files com.apple.iTunes.plist and com.apple.iMovie.plist found in User/Library/Preferences. (The programs will create new .plist files upon relaunch.) Then do a permissions repair using the Disk Utility app on your Mac.
    Is it possible that you for some reason changed the name on your iTunes account so that the purchased songs are not recognized as authorized?
    Is your iTunes updated to current version? But I would avoid updating to Quicktime 7.5 at this time, as some users have reported problems with jerky playback and out of sync music after the update.
    Finally, try posting your question on the iTunes forum and see if those folks have a solution.
    Good luck with this.

  • IPhone 3Gs will NOT recognize iTunes NOR charge with my PC but ....

    My iPhone 3Gs (16GBytes white model) will NOT show up on iTunes NOR charge with my PC but it will charge with the wall plug.
    My iPhone 3Gs IMEI: 01 203100 586260 3
    It is an unlocked iPhone purchased directly from one of Apple store online in Asia.
    I am currently traveling in Asia and using a local SIM card.
    All of a sudden today, it will not charge on my laptop. It still charges on the wall plug. I suspect that it has to do with me plugging the phone into another public but older PC (running Windows XP) - was attempting to charge my phone but that public PC did not show that it was charging or recognizing the iPhone.
    It will not charge or sync no matter what I do. I tried using the power button + home button. I tried holding the home button then plugging in the USB cable. I tried erasing all the data on the phone. All of the above failed.
    Now I have the screen where it shows that I have to plug in the USB cable to activate my phone!
    Help! Help! Help! Help! Help! Help! Help! Help! Help! Help! Help! Help! Help!

    3194 usually means one of the following:
    You don't have the latest version of iTunes
    You are trying to downgrade the phone to a version lower than 5.0.1
    Your phone has been jailbroken or hacked to use with a carrier other than the carrier it is locked to

  • Garageband will not recognize itunes upgrade.

    Hi,
    I am not sure what happened in the few weeks of not using garageband, however, I opened it today and found that itunes will not load. I get this "open itunes 6 or later to populate this list". I am finding the same message in imovie as well. I could not find any info in the internet. any suggestions would be grateful as i have a) reinstalled iLife. b) repaired permissions. c)reinstalled itunes. d) trashed plists in the preferences. Thanks so much...

    http://www.bulletsandbones.com/GB/GBFAQ.html#PortableRecorderMp3s
    (please don't type in all caps)

  • Imovie will not recognize Itunes and open my music

    I am trying to open music to add to my imovie and when I click on the itunes icon it does not open itunes.
    please advise
    thanks,

    You may want to try trashing your preference files.
    For full instructions, see here.
    https://discussions.apple.com/docs/DOC-4061

  • Windows installer will not recognise itunes.

    Have no apple releated software on the machine, have deleted the temp files, still cannot open package.
      Error is "Installation package could not be opened, verify that the package exists and that you can access it
    , or contact the vendor to verify that it is a valid windows installer package".

    Have no apple releated software on the machine, have deleted the temp files, still cannot open package.
      Error is "Installation package could not be opened, verify that the package exists and that you can access it
    , or contact the vendor to verify that it is a valid windows installer package".

  • TS1538 my phone will not recognize itunes or charging unit

    The other day i notice that the iphone 3gs says this charging accesory is not supported. It is the same charger it came with. It was charging but very slow itunes was recognizing the phone and now its not. While plugged in the phone is draining what battery life it has. I bought a new charger but it wasnt that. i don't know hat else to do. Please help!

    Are you using a new ord or the same one from when it did not charge?  Is it an Apple ord or from a third party?  Try a different cord and see if that works.  If that does not help, take it to an Apple store genius bar and have it checked.

  • IPhoto will not recognize itunes playlists

    I have had this problem for a couple months now where iphoto slideshows and idvd, and imovie cannot find any of the itunes music playlists and the pop-up for slideshows just says "open itunes 6 or higher to populate list" but never does.
    I recently upgraded to ilife 08 hoping that that would solve the issue but its still there. After reading some posts online i tried rebuilding my itunes library xml file many times, opened the apps in the correct order, repaired permissions deleted, threw away preference plist files, and even threw away and reinstalled several of the apps. None of them seemed to solve the issue. Anyone have any ideas to get the iapps to see itunes playlists again?? Please help

    No, this is a purely diagnostic step. It tells us that both iTunes and iPhoto are okay, there's no need to re-install them and that the issue is somewhere in your main user account.
    When the apps interact, iPhoto reads the iTunes xml file, and the problem is in there somewhere, so I would also be posting over there.
    All my comments about the iTunes xml file are based on what I've learned about the iPhoto one. They may not necessarily apply.
    Where is your iTunes Library? On your start up drive? On an external? If an external, what format is it?
    Do you have any non-ascii characters in your mp3 metadata or tags (essentially, anything not a-z or 0-9)
    Regards
    TD

  • HT1386 Just downloaded 7.2 into my Iphone 5 what a mess.  Dropped called no audible notifications for email or text messages.  Went to the apple store and reset phone to original specs. Now trying to restore apps and music and itunes will not recognize th

    Just downloaded 7.2 into my Iphone 5 what a mess.  Dropped called no audible notifications for email or text messages.  Went to the apple store and reset phone to original specs. Now trying to restore apps and music and itunes will not recognize the phone.  I have gone thur the steps for windows 7 and still nothing???  I have downloaded the newest version I itunes too. 

    Hi Midwestboy,
    If your iPhone isn't being recognized by iTunes on your Windows machine, you may find the following article helpful:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Regards,
    - Brenden

  • How do I sync my iPhone 5 to my new PC? iTunes will not recognize it even when plugged in the USB port. Settings General iTunes wifi sync is still my old laptop. Any help is appreciated.

    How do I sync my iPhone 5 to my new PC? iTunes will not recognize it even when plugged in the USB port. Settings>General>iTunes wifi sync is still my old laptop. Any help is appreciated.

    See also Recover your iTunes library from your iPod or iOS device.
    tt2

  • Hi, I have a new cell phone, I wanted to give my iphone to my father, instead of deleting the content on the iphone I have deleted the entire iphone. It starts up no more. iTunes will not recognize the iphone. How do I get my old data back onto the phone?

    Hi, I have a new cell phone, I wanted to give my iphone to my father, instead of deleting the content on the iphone I have deleted the entire iphone. It starts up no more. iTunes will not recognize the iphone. How do I get my old data back onto the phone?

    Place the device in DFU mode (google it) and restore as new.

  • I recently purchased the iPhone 5 and my itunes account on my iMac 7,1 will not recognize it as a device. My imac has stopped downloading new updates, it says it is up to date with iTunes 9.2.1. My imac will not run the newest 10.7 itunes either. HELP!!

    I recently purchased the iPhone 5 and my itunes account on my iMac 7,1 will not recognize it as a device. My imac has stopped downloading new updates, it says it is up to date with iTunes 9.2.1. My imac will not run the newest 10.7 itunes either. All I want to do is put my music from itunes on my computer to my new phone. HELP please!!

    i called apple and they are sending me snow leopard so i should, *fingers crossed, be able to run the newer version of itunes. we'll find out for sure in a few days when it arrives

  • Itunes 10.5 will not recognize iphone

    Just updated to 10.5 itunes - now it will not recognize my iphone 4.3.5.  Suggestions?

    I am having this problem, but on my Macbook Pro running OS X 10.8.2 and iTunes 10.7.  Both my iPhone 5 and my wifes iPhone 5 are not recognized in iTunes.  Both our old iPhone 4S's come up just fine.  Any other work arounds?
    I have reinstalled iTunes, restarted both phones, and Mac.  Still not recognizable.
    EDIT: 
    Just tried the other cable from my iPhone 5 box, and it works fine.  I then tried plugging the faulty cable straight into the wall, and it gets no charge.  Faulty cable.

  • ITunes/Computer will not recognize my iPod??

    I recently attempted to update my iPod Touch 3G to the newest update, and afterwards, my iPod only shows the screen that wants me to connect my iPod to iTunes
    b
    ut when I connect it to my computer, iTunes will not recognize it, and my computer says that it has found new hardware and "Windows needs to install driver software for your Apple Mobile Device (Recovery Mode)". However, my computer is not able to find such software as it has never existed in the first place and my iPod usually just shows up perfectly.
    Even after i restarted/tried to restore my iPod Touch, this problem still exists. can anyone help me on how to get my iPod working again?? HELP IS APPRECIATED
    (my computer is a PC, Windows Vista)

    Try here . First try uninstalling iTunes and reinstalling it. 
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

Maybe you are looking for

  • How to configure ePrint on LaserJet CP1025nw Color Printer

    Solution found: How to Configure HP ePrint on the LaserJet CP1025nw Color Printer System:     Windows  (Widows 7) Step 1 – Install Printer Install the CP1025nw Printer to USB, Wifi or Ethernet. (Printer needs to print correctly in order to pass to th

  • Extract DDL for Partitioned tables in Oracle 8i

    Hi I am currently working on an Oracle 8i database. I have a need to extract the DDL of the existing tables & indexes. Dont need a schema level DDL extract, i just need it for a couple of tables and the corresponding indexes. I am currently using PL/

  • Adding/Deleting keywords for multiple images

    Well, I'm finally paying the price for bad keyword management and I'm trying to clean up my nightmare of a system now but running into trouble. I'm using Lightroom 3.2. My workflow follows one of two types: 1) I'm shooting something specific (soccer

  • Color Management Problem

    I just installed Photoshop CS3 on my home PC, and seem to be having a problem with color management. When opening photos taken with my Canon G9, or even pictures downloaded off the web, in Photoshop they appear badly posterized. Viewing the same phot

  • Hi any body have information regarding up gradation of BW-BPS to BI-IP

    Hi any body have information regarding up gradation of BW-BPS to BI-IP, i need the procedure how to upgrade if any body explain thank full....... Vinay Edited by: vinay kumar on Aug 13, 2008 8:26 AM