Installed 8.1.1 and still can't connect to the iTunes store

So for about 3 weeks I've been unable to connect to the iTunes store. I've allowed iTunes as an exception to my firewall; I've even tried turning the firewall off. I just installed 8.1.1 and I still can't connect to the store--what is going on? Any advice or anything?

Ah! I got it! I tried turning off the Symantec and that wasn't it (but thanks for the suggestion), but after poking around on the forum, someone said to try this:
try going to control panel > internet options > Connections > LAN settings
Then uncheck "automatically use a proxy server"
And voila, iTunes works! Thank you so much for all your help though; it's nice to know that someone is trying to help.

Similar Messages

TS1368 Updated to 10.6.1.7 and now can't connect to the itunes store!

I've used itunes for several years (with regular annoyances) however since i upgraded to the latest version i cannot connect to the itunes store. i use windows 7, windows firewall and mcafee family protection but even if I turn off the latter it still can't connect. I've tried the help advice but nothing seems to work. Anyone had a similar problem?

You need to buy and install a Mac OS X 10.6 DVD, and then run the 10.6.8 combo updater.
(89592)

Something happened and I can't connect to the itunes store on my computer, it keep saying make sure ur network connection is active and try again, but I am on the internet and I do have a connection, it has been working all this time until now

I also had my phone go into recovery mode and lost everything up until it's last back up and don't have all my son's games I downloaded for him, lost pics, new contacts that i had added. I don't know what the big hype of the iphone really is, i guess because I am not fully aware of how to use it but I am tired of my itunes store not coming up on my computer and apple wont' help me

Thanks for your quick response, but all of my iTunes account info is correct. I also just discovered that I can connect with 3G and purchase apps without problems, so it's just the wifi connection (and only with iTunes store) that is giving me problems. I have made sure I have the latest software/firmware on my Airport Express network, and my iOS devices, and everything works well on all of my devices (can even browse the itunes store and internet) until I attempt a purchase. I can purchase with 3G but not on Wifi. The problem arose on both my iPhone and iPad at exactly the same time!

TS1702 I can't install apps directly from my ipad. It says "can not connect to the iTunes Store". However I can load them on my i touch and then load the app Thursday wifi. Any ideal?

I can't install apps directly from my ipad. It says "can not connect to the iTunes Store". However I can load them on my i touch and then load the app Thursday wifi. Any ideal?

You will need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1368 I have tried uninstalling and re-installing and my pc still will not connect with the iTunes Store. I have tried just about every suggestion on the web to no avail, please help.

I have tried uninstalling and re-installing iTunes and my pc still will not connect with the iTunes Store. I have tried just about every suggestion on the web to no avail, please help.

When I click on the store it just never opens, I do not receive any message. I try to "refresh the page" and nothing. While having the store selected I go to "help" and check for updates and i get a message; "The iTunes updatte server could not be contacted" and it prompts me to check my internet connection which is fine. None of the items under the "Store" respond with anything.
I ran a iTunes Diagnostics/ Under "Which Tests do you want to run" I check only "Network Connections" and the results that I receive is...
Network connectivity:
     Network interfaces, verified
iTunes Store connectivity:
     Internet connection, verified
     Secure link to iTunes Store, FAILED
Does this help?

Why can't I buy an In-APP purchase? It says that I can not connect to the iTunes Store and that I will have to contact iTunes Store Support.

Hey everyone
With my iPhone 4S I purchased the NAVIGON Europe App, downloaded needed files and maps within the App and all worked fine. But when I try to buy certain add-ons via In-App purchase I get a window telling me that it can'T connect to the iTunes store and that I have to contact iTunes store support.
This is what I have already tried to make it work:
Reset my iphone via iTunes (set it up as new iPhone)
Changed itunes store payment option from Click&Buy to credit card
restarted iPhone several times
scratched my head
checked restrictions under settings in iPhone: all is correct; in-App purchases allowed
chewed my lip
finally sent a message to the itunes store support.. waiting for their answer
no changes so far. I still get the same error message.
Any ideas?
hugs
malzi

You will need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT5113 "Invalid code error" and "can't connect to the iTunes Store." Any suggestions?

I keep getting an "invalid code error" when trying to preview a course with the enroll code. When I click on the link to the course, I get an error that says "can't connect to the iTunes Store." Any suggestions?
I tried previewing a test course I made about a year ago. I was able to request access to the course, went into Course Manager and approved it, but hours later it still says awaiting approval on my iPad.
Any ideas as to what could be going on, aside from a cruel April Fool's joke?
Thanks.
David

How about trying to sign out of your account on the iPad, restart the iPad, sign back into the account and then try again?
Settings>Store>Apple ID - tap on your ID and sign out - restart - go back - sign in.
Other than going through the support article - if you haven't already done so - the only other thing I can think of is to reset/reboot the iPad. That can clear the memory and it does help solve a lot of "hinky" issues.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

TS1368 I can not connect to the ITunes store. I have updated my apple ID and made sure that everything is set correctly. However, I can not purchase or update any apps no matter what I do. My partner has the same phone and hers works perfectly. I'm not su

I can not connect to the ITunes store. I have updated my apple ID and made sure that everything is set correctly. However, I can not purchase or update any apps no matter what I do. My partner has the same phone and hers works perfectly. I'm not sure how to sort this out. Please help
Thanks
Andy

I've been having this problem for weeks and have found no solution to it. There are lots of other people with this issue too if you look back on the boards. I even e-mailed AND called Apple and have had no luck. I tried all the suggestions they gave me and all the ones I found on here- nothing worked. I even uninstalled and re-installed iTunes (boy was that a pain!) and no difference.
The weird part is that I have an old laptop that works and if I buy music with the laptop I can download it with my regular computer buy buying does not work on my regular computer. That tells me it's not a connection issue. I can't get to my account either.
I can't figure out why an issue that has kept so many people from purchasing a product has been ignored!

I can't connect to the itunes store. I have the latest version of itunes on my windows 7 computer. I can connect to itunes from my ipad and ipod but no my windows computer. i dont get any error message, the bar at the top just says accessing itunes.

I can't connect to the itunes store. I have the latest version of itunes on my windows 7 computer. I can connect to itunes from my ipad and ipod but no my windows computer. i dont get any error message, the bar at the top just says accessing itunes

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

HT1527 I have windows 7 and have tried the troubleshooting steps but am still unable to connect to the itunes store yet my PC is connected to the internet, it just keeps looking like its trying to access the store

I have windows 7 and have tried the troubleshooting steps but am still unable to connect to the itunes store yet my PC is connected to the internet, it just keeps looking like its trying to access the store

I have the same problem but the solution Wendyz99 did has not been successful for me. Part of the itunes store loads on the right side where the tabs for Quick Links and Top Charts are but the center section of the page is white. Also if I click on a song that is in the top chart area it will take me to the page but I'm not able to purchase the song or preview the song.
I feel I have tried all the solutions I can find on line and even had conversations with apple tech with no help.
I have down loaded the Autoruns program and in the winstock providers I have Bonjour and Microsoft Windows Live ID Namespace Provider. I have removed Windows Live and this still does not resolve the problem. I am at a complete loss. I am running windows 7, 32bit. Someone please help!

I can't connect to the itunes store and have some problems with other websites. Some websites load OK. I had the same problem on my iPad and changed the DNS, but don't want to do this on my iMac, anyway, surely I should have my router's DNS?

I can't connect to the iTunes store from my iMac and have problems loading a number of other websites, however some websites load perfectly well. I have had the iTunes store issue on my iPad and resolved it by changing the DNS but surely I should use the DNS for my router. I don't really want to change it for the iMac as I access secure sites with it to internet shop.
Any ideas, I was going to try loading Chrome but can't get it without going through the iTunes store. Anyway, that is treating the symprom not the cause.

Adding Open DNS codes to your Network Preferences, should give good results in terms of speed-up as well as added security, (including anti-phishing and redirects) (Full information about Open DNS is here: http://www.opendns.com/home/nobloat ) and further independent information can be read here:
http://reviews.cnet.com/8301-13727_7-57338784-263/free-dnscrypt-tool-enhances-ma c-web-security/?tag=mncol;txt
and here:
http://www.macworld.com/article/1146064/troubleshootdns.html?t=234
Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu, and in the box marked 'DNS Servers' add the following two numbers:
208.67.222.222
208.67.220.220
(You can also enter them if you click on Advanced and then DNS)
Sometimes reversing the order of the DNS numbers can be beneficial in cases where there is a long delay before web pages start to load, and then suddenly load at normal speed:
http://support.apple.com/kb/TS2296

I can't connect to the itunes store. I've tried everything in the articles for trouble shooting and nothing works. My library comes up, my ipod syncs, and I get no alert messages. I'm running Vista.

I can't connect to the itunes store. I've tried everything in the articles for trouble shooting and nothing works. My library comes up, my ipod syncs, and I get no alert messages. I'm running Vista.

I can't connect to the itunes store. I've tried everything in the articles for trouble shooting and nothing works. My library comes up, my ipod syncs, and I get no alert messages. I'm running Vista.

Safari won't trust ANY website certificate, even after I tell it to, and i can't connect to the APP store even though I'm clearly connected to the internet. This all started immediately following a RAM upgrade. Please advise.

Safari won't trust ANY website certificate, even after I tell it to (click Always trust this site option), and i can't connect to the APP store even though I'm clearly connected to the internet. This all started immediately following a RAM upgrade. Please advise.

Take each of the following steps that you haven't already tried. If the problem isn't solved, ask for further instructions.
1. Are the current date (including the year) and time shown on your system clock? If not, correct them and test.
2. Disable any third-party firewall, "security" software, or network filter.
3. In some versions of OS X, Parental Controls has a bug that prevents loading of secure websites. Turn it off.
4. The process by which OS X checks the validity of root SSL certificates doesn't work behind the authenticating SOCKS proxies used on some enterprise networks. If applicable, contact your network administrator. The proxy server may need to have its settings changed.

TS1363 I can't connect to the itunes store from my Windows Vista PC. I have run diagnostics and itunes have verified my internet connection as positive, but not the secure link to the itunes store. This comes up as failed. Any suggestions?

I can't connect to the itunes store from my Windows Vista PC. I have run diagnostics and itunes have verified my internet connection as positive, but not the secure link to the itunes store. This comes up as failed. Any suggestions?

everytime I try to open the store it endlessly says "accessing iTunes store" but it never opens.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

HT1338 I have a macbook air which is 3 months old and I can't connect to the app store. Also safari can't verify almost any web page. pls tell me what to do

when I bought my Macbook air out of the box ut needed a password and now I can't update because it will not connect to the app store and almost every web page safari can't verify
Pls help me out with a solution
thx
Emile den Dunnen

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

Installed 8.1.1 and still can't connect to the iTunes store

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