Installed a television series and one show will not play

I feel like I am getting the run around...
I downloaded to my itunes and installed on my ipod the tv series Big Bang Theory season one. Out of the 17 shows one will not play. I have tried uninstalling it and reinstalling it several times with no sucess. I have sent itunes the problem and they allowed me to redownload that show. Still with the same problem, I have installed the new download on my ipod and it will not play. After writing to itunes with my problem they tell me I need Apple ipod support, and gave me the telephone number to call...After calling and waiting on hold for 5 minutes I am being told it is an itunes problem not an ipod problem...I then decided to install it to my husbands ipod and the one eposide will not play on his ipod either. Any idea's on how I can get this to play?

hmmm, did you get 2 versions? With some moveies you get an HD version for your TV/PC, and an SD version for the iPod. I've only gotten the free TV episodes they give away, so don't know if this is normal for TV shows.
All I can think of, is make sure it's an SD version that goes on the iPod.
edit - on 2nd thought, you obviously know what you're doing if you can get the other shows to play. I would just keep after them. If you have an email with an Apple case number, keep replying to that.
Message was edited by: Katrina S.

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  • Installed tv series and one show will not play

    I feel like I am getting the run around...
    I downloaded to my itunes and installed on my ipod the tv series Big Bang Theory season one. Out of the 17 shows one will not play. I have tried uninstalling it and reinstalling it several times with no sucess. I have sent itunes the problem and they allowed me to redownload that show. Still with the same problem, I have installed the new download on my ipod and it will not play. After writing to itunes with my problem they tell me I need Apple ipod support, and gave me the telephone number to call...After calling and waiting on hold for 5 minutes I am being told it is an itunes problem not an ipod problem...I then decided to install it to my husbands ipod and the one eposide will not play on his ipod either. Any idea's on how I can get this to play?

    hmmm, did you get 2 versions? With some moveies you get an HD version for your TV/PC, and an SD version for the iPod. I've only gotten the free TV episodes they give away, so don't know if this is normal for TV shows.
    All I can think of, is make sure it's an SD version that goes on the iPod.
    edit - on 2nd thought, you obviously know what you're doing if you can get the other shows to play. I would just keep after them. If you have an email with an Apple case number, keep replying to that.
    Message was edited by: Katrina S.

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