Installed Acrobat DC free trial, Removed the program, can't download Acrobat 8.1 because it says my serial number is invalid?
any suggestions???
Hey peterr6900686,
Please ensure that Acrobat trial version is removed completely from your system.
Could you please send a private message to me with the serial number details.
You might also refer the KB doc link mentioned below:
http://helpx.adobe.com/creative-suite/kb/error-invalid-serial-number-acrobat.html
Although this KB is for Acrobat 9, but most of the steps work for Acrobat 8 as well.
Please try at your end and let me know if this works for you.
Hope to get your response.
Regards,
Rave
Similar Messages
-
Received adobe photoshop elements 12/adobe premiere elements 12 when I purchased a MacBook Pro. The macBook Pro does not have a DVD player it is sold separately. To install the program can I download a free trial version and then use the serial numbers from the set I received?
yes, that's exactly what you should do,
Downloads available:
Suites and Programs: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I just paid the $19.99, and the app won't install. I have it already on my computer from a free trial a few years ago, but it won't let me continue without a serial number. My email didn't include that
Different licaensing methods, different serial numbers.
You won't be able to register a few year old software with the serial number from today.
Download a current version and install. -
I just bought a new macbook pro and my CS6 migrated, but now when I open existing documents, it launches a free trial version. There doesn't appear to be a way to enter my serial number or communicate that I simply have a new computer. HELP! There is no customer support for this. I can't believe what a poor service company Adobe is!!
The problem was that you migrated CS6. Unfortunately, migration doesn't work because it doesn't move all the files.
First, you'll need to use the Adobe Cleaner Tool to remove the components that were installed:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Second, you should install a clean copy of CS6. Here is a link:
Other downloads -
hi. i have the adobe elemenets6/premiere elements 4 package and my disk has gotten destroyed from getting all scratched up. my laptop i had my program on had to be wiped out and everything has to be reloaded. is there a way the program can be downloaded from the internet? i have the packaging still where it shows my serial numbers.
iPods do not work with "accounts." They work with your iTunes library. You don't have to set up a new iTunes library for each iPod. One iTunes library can sync with as many iPods, iPhones, and iPads as your own, at the same time. iTunes connects to and treats each device separately.
However, if your iPod nano is set up for automatic syncing with an iTunes library that is NOT your current iTunes library, you cannot sync your current library to it without replacing its existing content. Do you have access to the previous iTunes library, the one the iPod currently synced to? If so, you should transfer your song files from that iTunes library to your current iTunes library. Then, sync our iPod to your current iTunes library. You can post back to get more info about the procedure.
If you don't have access to that previous iTunes library, the approach is to first offload the song files from the iPod to your computer's drive, then add the song files to your current iTunes library.
You cannot use iTunes to transfer song files from iPod to computer, except for songs purchased from the iTunes Store. However, there are third-party methods and utilities that can transfer from iPod to computer. If you do a Google search on something like "ipod transfer," you should get some links.
You can then sync your iPod to your "consolidated" iTunes library. -
Installed my Photoshop Elements 7 on my new laptop. Says my serial number is invalid. Chatted with customer service rep and she says the number should work. What now?
Hi,
Did the serial number come from a boxed set and previously installed from disc and are you now trying to install from a download?
If so, that will not work - the serial numbers are different.
If you don't have a dvd drive on your new system, perhaps you could get someone to copy your disc to a memory stick and install from that.
Brian -
PSE 12 download. The install says my serial number is invalid.
Trying to install PSE 12 onto MacBookPro. It seems to be downloaded but the installer says my serial number is invalid.
Hi Berengaria2,
Please refer the kb:http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html .
Regards,
Romit Sinha -
The system says my serial number is invalid while I just bought it and received a mail from Adobe with exact this number?????
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'. -
I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?
jessicar
Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
Contact Customer Care
Photoshop Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
Before the above consider....
a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
question got posted in the Adobe Premiere Elements Forum.
b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
Photoshop Elements 12 in your list to reveal the serial number.
c. Do the install with antivirus and firewall(s) disabled.
ATR -
I am trying to reinstall CS3 from a download I bought several years ago, and it is saying my serial number is invalid. I am taking the serial number directly from the list of products on my Adobe account. Please advise
Uninstall and try the Adobe Creative Suite Cleaner Tool before reinstalling - it helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
http://www.adobe.com/support/contact/cscleanertool.html -
Upgraded from Elements 9 to 12 and the Adobe site says my serial number is invalid. [was:Pardner 1]
I just upgraded from elements 9 to 12 and the Adobe site says my serial number is invalid. I copied right off my old box.
double check that you have the correct number: http://helpx.adobe.com/x-productkb/global/find-serial-number.html
if you're certain you do, contact adobe support: http://www.adobe.com/support/chat/ivrchat.html -
Is there any way to download these files manually from another source? The download from boot camp keeps stopping at around 25% and then produces the error "Can't download Windows Support Software because of a network problem". Thx!
No. This issue is dicussed here frequently. The only option is to be patient and try often. Search this forum for other posts about this issue.
-
I just purchased product, while trying to install its saying my serial number is invalid. How can I verify? Why is this happening?
tthis happened to me today too!!
-
I don't have a clue what I am doing with this. Here is my discussion with Customer Service:
Naresh: Hello! Welcome to Adobe Customer Service.
Naresh: Hi Mary.
Naresh: I understand you have been getting invalid serial number, am I right?
Mary Vance: Hi
Mary Vance: yes
Naresh: Please provide me with the serial number, Mary.
Mary Vance: I provided my serial number here
Naresh: Thank you for the serial number.
Naresh: Please allow me 2-3 minutes while I check your serial number.
Mary Vance: no problem
Naresh: Thank you.
Naresh: Thank you for being online.
Naresh: I would like to inform you that the server for CS2 products have been shut down by adobe since then you are not able to install the product.
Naresh: However, I will provide you the link to download CS2 application. Please visit the following link.
Mary Vance: will this allow me to reinstall Photoshop?
Naresh: Yes, Mary.
Mary Vance: ok...what is that link?
Naresh: Please clcik here to download.
Mary Vance: thank you....trying it now
Naresh: You are welcome.
Naresh: I will also provide you the link for further information regarding the installation of CS2 products.
Mary Vance: the download doesn't have anything regarding installation
Naresh: Please click for the information.
Naresh: I am sorry for providing wrong link.
Naresh: Please click here to download.
Naresh: The 3rd link is for the download of CS2 Photoshop.
Naresh: Were you able to view the download link, Mary?
Mary Vance: what file in that download is supposed to help me?
Mary Vance: the first and 3rd link were the same
Mary Vance: when trying to load from my software, I get the message saying my serial number is not valid. All I need is a serial number that works. Is that going to be possible?
Naresh: Mary, Adobe has disabled the activation server for CS2 applications, including Acrobat 7 and Audition 3, because of a technical issue.
Naresh: So you will have to download the software from the above link.
Naresh: May I know in what OS you are trying to install the software?
Mary Vance: the link sends me to a CS2 help package
Mary Vance: windows 7
Naresh: I am sorry you will not be able to install the CS2 application on Windows 7 since it does not support CS2 version.
Mary Vance: I have had on here for a few years...why all of a sudden would it not work? Illustrator is fine.
Naresh: Okay.
Naresh: You can try downloading the software.
Mary Vance: was the original link that you sent me suppose to allow me to download Photoshop?
Mary Vance: I did try and got the message that the serial number is invalid. Is there any way to get around this or should I throw it away?
Naresh: May I know whether you uninstalled the product.
Naresh: ?
Mary Vance: I did uninstall Photoshop only. Then I tried reinstalling Photoshop only and got the message about the serial number.
Naresh: I check and see that it seems to be a technical issue, I request you to please post your query to the forums so that you will get the resolution from our expertise and I'll provide you the link to visit the forums.
Naresh: Please click here to visit the forums.
Mary Vance: I guess I will try that.
Naresh: Yes, please.
Naresh: Is there anything else I can help you with?
Mary Vance: I don't see where you helped me with this yet, so I guess not!
Naresh: I am sorry for the inconvenience.
Naresh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Any help would be appreciated.CS2 is very old and reached its "end of life" a while back. So probably won't run on modern operating systems. If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Nancy O. -
Adobe Creative Suite 4 Design Premium trial version says my serial number is invalid?
I purchased Adobe Creative Suite 4 Design Premium from my my community college's bookstore in 2010. I successfully have used it all this time, but I recently bought a new laptop. This new laptop does not have a disk drive, but I was able to download the trial version of it online. It downloaded great, and I have been using the trial version, but the trial is up in one week. I deactivated my serial number on my old laptop, and then tried to enter it onto my new laptop, but the error message keeps saying "Incorrect Serial Number": "The serial number you entered is not valid." However, the serial number is definitely valid, and I spoke with Adobe and they just checked and were able to see that I do have an activation available for this serial number. Why won't it accept it?
Side Notes:
The licensing is Student Licensing
I downloaded the correct creative suite (Creative Suite 4 Design Premium)
I typed in the serial number correctly and checked multiple times
I cannot afford to purchase an updated version nor Adobe Creative Cloud at this time
Someone please help!! I am very frustrated and the person on Adobe Chat said they do not offer any technical assistance for older products.... Any help is MUCH appreciated!!Same thing happened to me, except I lost disk 2 and was told to go to the forums.. Seems Adobe isn't too great on their customer service or fixing issues. The problem I was told, was that we have "Student" serials and the one from the download isnt a student version.
Maybe you are looking for
-
Getting error while creating condition type in SPRO
Hi , can somebdy tell me why i am getting the following error while creating condition type in SPRO No valid change license available for message /sapcnd/ and also while rule determination using condition type we are getting the following error. syst
-
DYNAMIC PIVOT - Problem with variables
Dear All, I'm working on a Query that makes use of Dynamic Pivot It is intented to give a summarized list of Income and Expenses month by month I have adapted the foll. Query from SAP B1 Forum to my problem: Re: Date Wise Production Report Unfortunat
-
How do I get music from itunes into my slideshow in elements 10
What is the procedure to get music from itunes into a slideshow in elements 10?
-
'''there is a website i visit frequently and i have tried all the downloader extensions how do i download the movie from the sight if it uses windows media extension'''
-
Where do I find word search interaction in captivate 8?
hi there Just started using Captivate 8 and can't seem to find the word search interaction or game anywhere. I've googled it and still can't get the answer I'm after. Can someone help me please? Thanking you in advance. Irma