Installed Adobe Pro, serial number wasn't sent

I installed Adobe Pro but I didn't receive a serial number on the email confirmation.  I tried looking at my account online and it wasn't provided there either.  I followed the trouble shooting steps but no help there either.

was your original cs4 for a mac?
if yes, Error "The serial number is not valid for this product" | Creative Suite
if not, you can't use a win serial on a mac installer (and vice versa), and that software is too old for a cross-grade, Order product | Platform, language swap

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