Installed Aperture 3 then asks for Trial Aperture serial number, why?
I did try the Aperture 3 trial before buying Aperture 3 and installed on my Macbook Pro. I had no problems installing on my iMac which I didn't us the Aperture 3 trial. I've tried pulling the Aperture System ID out of the ProApps folder to my desktop but it didn't work. Does anyone know how to resolve this issue? Thanks
I seem to have resolved the problem by following the tips here :
https://discussions.apple.com/message/12691863#12691863?messageID=12691863
the thing which cracked it seemed to be removing the com.apple.RegAperture.plist file. Note however that in Lion this will be hidden in the by default in the Finder (Libraries Folder). I used the free utility from http://nicholasworkshop.co.cc to reveal the hidden files.
Good luck.
Similar Messages
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I bought a new computer and downloaded my lightroom 4 to it. When I installed the program it asked for my serial number and I imputed it. Then it asked for my previous serial number from my original lightroom 3 purchase. Since I upgraded to lightroom 4 I don't have the serial number for the version 3. How do I get the serial number from my 3 version so I can activate my version 4 program
If you have Lightroom 3 still installed, you can get it from there.
If you don't and you have your box/disk, it should be on there.
IF you don't have either of those,and you registered your software, you can log into your Adobe account and retrieve it there. -
I installed Final Cut Epxress 4 on my laptop and my macbook and then accidentally also migrated FCE from the desktop to the macbook. Now each time I launch FCE on the macbook it asks for the software serial number. I enter the number which is then rejetced as it's already been used twice. FCE launches anyway as the licence info had already been written to my hard drive when I first installed FCE. How can I stop it asking for the serial nmber every time I open FCE?
You need to uninstall FCE from you Macbook and then reinstall it.
If you are not familiar with the process, FCS Remover is an app that can uninstall FCE for you. -
When I downloaded PhotoShop CC to my iMac it was suppose to include Lightroom. Lightroom was already running as a free trial. Now the trial has expired and PSCC asks for the Lightroom serial number. What to do?
Lets clear a couple of things up first.
1, You have the Photographers CC subscription which gives you access to PSCC and the current version of Lightroom.
2. PSCC does not include Lightroom.
Now what you will need to do is delete the Lightroom app on your iMac and restart the Mac. Then you can d/load Lightroom from the CC app. -
Downloading Acrobat XI(Upgarde Acrobat install asking for previous qualifying serial number)
I've just downloaded Acrobat XI and it is telling me that the serial number is not for a qualifying product. The drop down does not list Acrobat XI as an option. How can I complete this download?
Hi bjohnsmiller,
Welcome to Adobe Forum,
I did check the order of Acrobat 11 standard purchased last year. It is an upgrade, When an upgrade is installed, it asks for previous qualifying serial number to complete the installation.
Incase you do not have the previous qualifying serial number then you can :-
1. Return the product (if within 30 days of purchase) & buy a full version
2. Incase the purchase is more than 30 days old purchase, you can contact Adobe support http://adobe.ly/yxj0t6 as you will assisted to install with exception granted to you.
Hope it helps you. Please inbox me privately with your call back number to assists you. Please mark this post correct or helpful if you find the information helpful. We value your opinion.
Regards,
Rajshree -
I purchased Lightroom 5 and Elements 12 and installed them on a computer. I now have a new computer, and wish to install them on the new one. When I tried to do so, my only option seemed to be Adobe Cloud. When I was asked for my LR serial number, it was not accepted. Please help me install these two products; I prefer stand-alone, rather than a monthly fee. Thank you
PSE 10, 11, 12 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
PE 10, 11, 12 - http://helpx.adobe.com/premiere-elements/kb/premiere-elements-10-11-downloads.html
Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh -
Just purchased Lightroom (stand alone) and asks for a previous serial number. I don't have one only an students version of photoshop for which I can't find the serial number
If it is asking for a serial number for a previous version then you purchased an upgrade version rather than a standalone version. You should be able to determine this based on the price you paid. If you do not own an earlier version then you need to purchase a full version rather than an upgrade. If you did purchase a full version but acquired an upgrade version then you will need to acquire the full version.
Contact Adobe support thru chat to help get resolution...
Get help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 ) -
I have Adobe Acrobat 9 Pro and the serial number. It is asking for an older serial number? Please help?
Hi juneb55782770,
I believe that you have an upgrade version of Adobe Acrobat Pro, in this case it will ask for the serial number of the previous qualifying version.
You can find your old serial number using this link : Find your serial number quickly
Hope this will resolve your issue.
Please reply if you still experience any issue.
Regards,
Aadesh -
Asking for 16-digit serial number after installing new motherboard
Hi, my computer's motherboard died and I got a new one installed. I own Creative Suite 6 Design and Web Premium and it is installed on this machine. Since I got the new motherboard, if I start up an Adobe application the Adobe Application Manager pops up and asks me for a 16-digit (all numerals) serial number. But the CS6 serial number is NOT all numerals and is NOT 16 digits, so it won't let me type it in. I have no other serial number. How can I fix this? Currently my apps are still working, but I think they think they are a trial version that expires in 30 days. I'm using it on a MacBook Pro running OSX 10.9.3. Thanks.
YOu are wrong. Serial numbers are always only numbers. What you have is an eligibility code. Since you obviously already activated it a nd exchanged it for a final serial number, it must be somewhere on your account or your archived e- mails. If not, contact support directly by web chat.
Mylenium -
Still asking for the old serial number
We have a creative team cloud membership. I uninstalled photoshop than I installed photoshop from the appliaction manager. The application is still asking for a serial number. ?
This would indicate that the Adobe Application Manager is facing difficulties accessing the Internet. Please work with your I.T. department to help resolve these access issues. If you are not on a managed network then please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for common causes of AAM being unable to access the Internet.
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Machine suddenly asks for Final Cut serial number and won't recognise it -
I apologise that I havent posted for almost two years, and praise Shane Ross and the others who give their time so generously. Please could anyone help me? On my MacBook Pro 17" bought just 3 months ago I first installed Final Cut Studio, an upgrade version and it worked sweet on Tiger. I then installed Leopard and upgraded this past weekend to 10.5.2 , dashed out the door in Johannesburg to work in Dubai where client wants edits and DVDs. But when I attempt to open FCP or DVD Studio Pro I get a request for the serial number. It wont recognise the 5.1 original we had before the upgrades, when I get hold of an upgrade number it tells me thats an upgrade put the full one in. I have spent the day calling South African staff and pals there - what a fortune I've spent - and they have given me various serial numbers but no joy. My dealer is trying to get me a Final Cut Studio full pack number ...is it poss that Leopard has caused this, or Time Machine? Has anyone else experineced this issue, I'm pretty desperate and tomorrow if I aint fixed it I will have no choice but to buy another ( third!) copy of Final Cut, the full one in the hope that will enable me to work...
So grateful for your input
Pls ignore system info beneath, when I try to upgrade it site crashes...Hi Bogiesan
thanks sincerely for responding. I first got serial numbers from the boxes at my office by calling them as you kindly suggested. It was only when they didnt work that I got my dealer to try full package serial numbers for later versions - the serial number for a full pack at our office, the latest one, was for 5.1, so I got a serial number for first version of studio, and for studio 2. both not working. I see Zak recommends repair permissions, I wil;l try that...I have also for the **** of it taken the macbook pro's battery out while I come down here to hotel business centre to use the net...because I am not with the machine I cant accurately answer your question re versions...but I do know that this past weekend I updated all software over the net...so if I recall the FCP is on 6.0.2 and Quick Time up in the 7.4s? But tghe very latest from Apple...
Its morning here in Dubai and shortly if nothing solved heading off for the local Apple Center, full of trepidation, cos metyhinks you and Zak probably know more than the guys there...
P -
Photoshop asks for registration by serial number
Hey,
i've installed Photoshop and Photoshop Lightroom by using the Creative Cloud Manager. Lightroom is activated and registrated when i start it. Photoshop asks at every start, if i could registrate it, Trying to add photoshop as mine too, the Webinterface asks for an serial number?! I haven't got any serial by purchasing the Photoshop-Abo.
How to solve this? It's really harrassing me.
Regards,
DanielA corrupted host file, after reinstalling Mac OS a few hours ago? I can't belive, but I'll try these steps.
Thanks.
Edit:
This is my hosts-file. Completely clean and fine.
# Host Database
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost -
I really just need to activate my phone fast and that's why I'm trying to do it online but it just keeps telling me my "MEID" serial number is wrong but that's what my settings is telling me it is. So I'm just really frustrated
Using an iPhone without a wireless service plan
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Does anyone know how to help me? Or know why Adobe chat is not working currently?
If you registered the older version of the software you might be able to find the serial number in your Adobe account online under My Products.
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Can anyone help out on this as it is really annoying. Thanks
Thanks - this worked for me too - you saved me alot of heartache and wasted time :-)
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